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On Sep 12, 2023, which is the end of the cycle for my mobile service data, which costs $47 monthly, I took a flight abroad and since the plane I was without data I just turned it off. My phone had the settings for roaming data off too.
It's Oct 16 and I see a charge of $15 each day for some days until today for a total cost of $256! I requested Raul, an online tech support to waive that charge and revert it since I didn't agree to roaming data services and I didn't accept such costs.
Acc no: [protected]
Raul told me that only can waive certain days on the data. He refused to provide further information about this manager or supervisor or to escalate the issue and has took more than 2 hours of conversation where he declined to provide further information. He sustains that because there are some data (looking at my phone are charges on apps updates that are automatically) he cannot refund the unsolicited service.
As I stressed that I haven't used the data nor have access to it and it didn't work I used wifi and acquired a local SIN that was installed on the phone.
The data consumed supposably was: 103 MB, = 0,1GB
Fido intends to automatically charge without notice or way to decline, a data service of $256 for a 0.1GB
I'll upload pictures of the billin here
Desired outcome: To waive the services since paying for 0.1GB is outrageous and a total overcharge for a service never accepted or requested.
After the official mediocre replay from FIDO intended to circumvent on social media, I have just received a direct call from someone authorized to correct this. My fair due balance now is $53 which corresponds with the monthly service. Thanks to this person who correctly took the time to resolve this.
