Fido review: Customer service

Hi, my first call with Fido customer service took place on Saturday December 30, 2023 at 12:57pm. The call was for a total of 1 hour and 32 minutes. I had a couple of inquires. One of my inquires was about a credit of $5 that I received every month for 12 months. This credit ends on January 26, 2024, as this is stated on my November bill. The agent throughout the call was not professional. He kept providing me with false information as to when this discount started. While I was speaking, a cell phone started ringing in the background, he said something in his language and went on mute, which is very disrespectful. Also, throughout the call, he kept contacting another department for inquires while placing me on hold. Lastly, the last thing we discussed before he hung up on me was that he is waiting for a response for the other department who was responsible for looking to the credit I was supposed to receive. While I was waiting on hold, he hung up. My second call with Fido customer service happened on the same day at 2:30pm for a total of 57 minutes. I mentioned to this agent what had happened with the previous agent and needed to speak to a supervisor, as this was the only way to get my issue resolved. I advised him to give me a call back if the phone disconnects, in which he agreed to. I was put on hold but this agent did not mute the call or play music in the background. He kept assuring me that the wait time was almost over and I will be transferred to a supervisor. After he wished me a good day, he also hung up. Following my interactions with the 2 agents, I have decided I will end services with Fido, and go with another company that values my loyalty and time.