X10
Reviews and Complaints

This company does anything to get an order but they have so many different confusing offers that they can't/won't find you the best deal you have to dig. I received my order and it was wrong they forgot to include a motion detector. I spoke with a woman there and I had to find the add on their web site to validate what I ordered or they would not give me the part. I had saved the page as a pdf on my computer and sent it. 2 weeks latter I called and there was no record of my earlier call the next woman I spoke with gave me the same run around but then processed the order a week later I called to check on the status and there was not order placed. The next woman told me all new orders get filled first over warranty I said this is not warranty I did not get the first full order my alarm system is not useable. Long story short 2 months later I get the rest of my order I set up the alarm system and it is up and running for 2 days when 1 of the key chain remote disarm buttons stays depressed now we can't use the system again. I was told I would get an RMA in 48 hrs it has been 2 weeks and still nothing. DO NOT GET INVOLVED WITH THIS COMPANY YOU WILL REGRET IT.

I ordered a camera security system and upon arrival found the advertised quality was no where near the quality of the picture that I was viewing on my television. I called the company and received an RMA - I shipped the product back and this is where it gets interesting. I had to make number of calls and after 6 weeks find myself sorry I ever did business with this company. I finally had to file a complaint with my credit card company because x10 asserts I did not return all of the equipment. So I have to send the tracking number so they have proof of weight. I don't think this will end the problem. I will be required to send other "proof" in hopes that I will give up (this is conjecture e but my experience so far). Do not do business with this company - spend a few dollars more for better quality and peace of mind that if something does go wrong you will not get the run around.

X10 changed my order and overcharged my credit card without my prior approval. I have extremely bad experience with X10!

Amen brother! Amen!

I uderstand what you are saying. I do not see how they can stay in business

I also sent in a return back in August and have not been refunded my money. They sent me an email about 3 weeks ago that said they were processing my return...I have sent several emails and tried to call with no results. They owe me $50.00.

After recieving my order I placed on line for a remote light switch, I found that instead of controlling 3 lamps it only controlled 2. Realizing they sent me the wrong component I called to get the order corrected. After several calls to get a hold of someone, I spoke with someone named Bill and he told me they didn't make that componenant any more and would not send me a replacement part. I requested a refund but he never emailed me the refund authorazation number like he said he would. A few days later I called explaining the problem I had but to a differnt person. She looked up my order and said she would send me the correct part. This company has the worst customer service and I'm especially very upset that I was lied to. Their web site looks profesional but I would bet they're a hole in the wall company. Don't buy from x10.com. Next time I'll order from Amazon.

According to the notes on that order, my referal was sent to the Order Processing Department today so it should process by the end of business today. I will try to check later and see if anything was done. If it has not been done by then I will email a manager to look into it. After today, I will not be back into the office until Monday so I will not be able to check tomorrow.

I call today friday the frist person I talked to said it was isued yesterday moring and I ask to speek to a superviser and was told that no superviser was avable and I caled back for 2 hrs asking to talk to a superviser and got no superviser is aviable or put on hold for 5 min then hung up on and even got one womman that would just sit there and say no you can talk to a superviser I dont think its right that thay hold my money thay got there stuff back in the same way I got it and thy say 30day money back so why are thy giveing mmme a hard time.

16:55 driver refused to stop on broad street Birmingham

I would never buy anything from them again. My cameras don't work. I spent two days trying to set them up. I could not get though on the phones for help. They said they could do E-MAIL chat. I said no. I get an e-mail from a support person that said I could schedule a call back. I scheduled one, he said he was booked that day. I sent another
e-mail to him to get help the next day. My e-mail was blocked on their server. STAY AWAY FROM THIS COMPANY. I called customer service, it took a long time and many tries to get though, on wait for 40 min. I hung up, than 20 min...I finally said, that is it. I asked for a RMA number. Jennel said it would take 24-48 hours. It has been more than 48 hours and still no RMA.

Here is an update: 4-19-10, dont bother to order this hardware. Its a crappy and not worth the time and money. The support sucks, they claim they MAIL me the software, and it didnt arrive like they said it would - guess what they email it to me! Its still a not worthwhile software. I intent to spread the word before someone else gets taken!

I purchased a wireless camera through x10, back in 2006. i had the hardest time installing the equipment. they said it was the video receiver. sent that it back twice got a new one and i somehow couldn't get it to work with my T.V. Some how after being countless hours on the phone with these people they didn't bother to think that is was the wireless video receiver. so now after years of trying to figure out the issue with the T.V I decided to get the software and run it from the computer. now i had to return the va12a adapter because it wasn't working properly, now they say it is the wireless video receiver that isn't working. so they coned me on $150.00 of equipment and now i need to buy this piece of equipment. it seems like there equipment is a bunch of trash and i keep on receiving the bad equipment. I have just had it with them cause i'll have to spend another $50.00 dollars and then they will come up with some excuse that some other piece of equipment is broken, and i will cost me more to run this wireless camera. They need to get their act together or stop selling the equipment.

The software is lame all the equipment does work that I bought but they need to get out of the software business or do not sell it all. The software I use locks up the computer the instructions say reinstall it but that's crap I know they wont give my money back so it was a waste I may by the cameras but I will never do the software ever again.

I want to add to this complaint. I ordered one of their so called PC to TV wireless products. They charged my credit card twice and then when I went to call them to return both of them as neither worked, it took 5 calls at 45 minutes a piece. I had to pay all shipping and they charged my credit card a second time without my authorization! Oh and the product, it the small fine print that you never see until it comes to you, it says it may not work if you have other wireless products with a 2.5 GZ. Helloooo! who doesn't have a wireless router for internet or wireless phone these days. These guys are bad news.

I am in the same boat. Called to get RMA 2 weeks ago. They said they would email it out. Nothing. Have now sent 2 emails to different dept.'s, still no reply. I have quite a few of the X10 products, some of which work, but will never buy from them again.