Axon Enterprise’s earns a 1.0-star rating from 3 reviews, showing that the majority of law enforcement agencies and security professionals are dissatisfied with equipment and technology.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
My agency ordered from Axon on August 8/19
My agency ordered from Axon on August 8/19. They sent the wrong amount of items. I called and emailed them many times to get a RMA number and a shipping label for the return. Finally, I found my RMA number on their website because nobody told me. They promised to send a shipping label, but I still haven't received it. They never return my calls, and when they email me, it's just to say that someone else will contact me, but they never do.
I bought a Taser Pulse+ and it never worked right
I bought a Taser Pulse+ and it never worked right. I contacted Axon many times and they gave me the runaround, telling me to email them. I emailed them 7 times in the past months. I want a replacement for my product. The battery cover never stays on and it keeps sliding off. The laser pointer stopped working a few months ago. I was in a serious situation as a Personal Protection Agent recently and I had to use the Taser, but it didn't fire when I needed it to. I talked to someone in their customer service, the only ones I can reach by phone, and they said it seems like I have a defective unit that needs replacement.
I bought a taser strike light for my wife before Mother's Day
I bought a taser strike light for my wife before Mother's Day. When I got the light and gave it to her, the flashlight part didn't work. I returned it and followed all the steps to send it back, like talking to the company, getting an rma number, and paying for shipping. When I got the replacement light, the taser part didn't work. I contacted the company and went through the process to get a full refund. They got it on 6/17 according to the fed ex website. I still haven't gotten my money back and the tasers rma department says I didn't send proof of purchase, even though I sent it with the first return and email. It's been over a month and I haven't gotten much response from the "rma" department, they didn't even reply to the first few emails from their own "team". Their product didn't work and I want a full refund. They should also give me back the money I spent on shipping since it's their product that was messed up.
Is Axon Enterprise legit?
Axon Enterprise earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Axon Enterprise. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Axon Enterprise has registered the domain name for taser.com for more than one year, which may indicate stability and longevity.
Taser.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Taser.com you are considering visiting, which is associated with Axon Enterprise, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Axon Enterprise as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several mixed reviews for Axon Enterprise have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
Axon Enterprise website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Taser.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- A website associated with Axon Enterprise has been reported to be selling weapons online. It is important to ensure that the website and seller are legitimate, and to abide by the laws and regulations of your country regarding the purchase of weapons.
- We conducted a search on social media and found several negative reviews related to Axon Enterprise. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About Axon Enterprise
The company specializes in the development, manufacturing, and distribution of advanced conducted electrical weapons (CEWs), commonly known as Tasers. These devices are designed to incapacitate individuals temporarily, providing law enforcement officers with a non-lethal alternative to firearms. Axon's CEWs have been widely adopted by law enforcement agencies worldwide, highlighting the company's commitment to providing effective and safe tools for officers in the line of duty.
In addition to CEWs, Axon offers a comprehensive suite of connected law enforcement technologies. This includes body-worn cameras, digital evidence management systems, cloud-based storage solutions, and software applications designed to enhance transparency, accountability, and efficiency in law enforcement operations. Axon's integrated ecosystem of products and services enables seamless data collection, storage, and analysis, empowering agencies to make informed decisions and streamline their workflows.
Axon's commitment to innovation is evident in its continuous research and development efforts. The company invests heavily in cutting-edge technologies to improve the performance and capabilities of its products. By leveraging advancements in artificial intelligence, machine learning, and data analytics, Axon aims to equip law enforcement agencies with state-of-the-art tools that enhance officer safety, improve community relations, and drive positive outcomes.
Furthermore, Axon places a strong emphasis on customer support and training. The company offers comprehensive training programs to ensure that law enforcement officers are proficient in the use of their products and understand the best practices for their deployment. Axon's commitment to ongoing support and education underscores its dedication to the success and safety of its customers.
With a global presence and a strong track record, Axon Enterprise has established itself as a leader in the law enforcement technology industry. The company's commitment to innovation, customer support, and the development of comprehensive solutions has solidified its position as a trusted partner for law enforcement agencies worldwide.
Overview of Axon Enterprise complaint handling
-
Axon Enterprise contacts
-
Axon Enterprise phone numbers+1 (480) 905-2000+1 (480) 905-2000Click up if you have successfully reached Axon Enterprise by calling +1 (480) 905-2000 phone number 0 0 users reported that they have successfully reached Axon Enterprise by calling +1 (480) 905-2000 phone number Click down if you have UNsuccessfully reached Axon Enterprise by calling +1 (480) 905-2000 phone number 0 0 users reported that they have UNsuccessfully reached Axon Enterprise by calling +1 (480) 905-2000 phone number+1 (602) 326-6176+1 (602) 326-6176Click up if you have successfully reached Axon Enterprise by calling +1 (602) 326-6176 phone number 0 0 users reported that they have successfully reached Axon Enterprise by calling +1 (602) 326-6176 phone number Click down if you have UNsuccessfully reached Axon Enterprise by calling +1 (602) 326-6176 phone number 0 0 users reported that they have UNsuccessfully reached Axon Enterprise by calling +1 (602) 326-6176 phone numberExecutive Director+1 (604) 805-7570+1 (604) 805-7570Click up if you have successfully reached Axon Enterprise by calling +1 (604) 805-7570 phone number 0 0 users reported that they have successfully reached Axon Enterprise by calling +1 (604) 805-7570 phone number Click down if you have UNsuccessfully reached Axon Enterprise by calling +1 (604) 805-7570 phone number 0 0 users reported that they have UNsuccessfully reached Axon Enterprise by calling +1 (604) 805-7570 phone numberManaging Director+1 (480) 444-4000+1 (480) 444-4000Click up if you have successfully reached Axon Enterprise by calling +1 (480) 444-4000 phone number 0 0 users reported that they have successfully reached Axon Enterprise by calling +1 (480) 444-4000 phone number Click down if you have UNsuccessfully reached Axon Enterprise by calling +1 (480) 444-4000 phone number 0 0 users reported that they have UNsuccessfully reached Axon Enterprise by calling +1 (480) 444-4000 phone numberVice President Of Communications+1 (800) 978-2737+1 (800) 978-2737Click up if you have successfully reached Axon Enterprise by calling +1 (800) 978-2737 phone number 0 0 users reported that they have successfully reached Axon Enterprise by calling +1 (800) 978-2737 phone number Click down if you have UNsuccessfully reached Axon Enterprise by calling +1 (800) 978-2737 phone number 0 0 users reported that they have UNsuccessfully reached Axon Enterprise by calling +1 (800) 978-2737 phone numberPresident And Ceo
-
Axon Enterprise emailsteam@taser.com91%Confidence score: 91%Support
-
Axon Enterprise address17800 N 85th St, Scottsdale, Arizona, 85255-6311, United States
-
Axon Enterprise social media
Transmission Depot
4 reviews
Cell C
2086 reviews
Zain Group
75 reviews
Yak Communications / Distributel Communications
28 reviews
rca.com / Technicolor
70 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!