Lingo Telecommunications
Reviews and Complaints

They scammed on phone saying they were partnered with ATT and when i realized they weren't a good company (during the waiting period) they pushed my service thru and told lie after lie on the phone. Saying that if we cancelled that we wouldn't have service. Saying they were partnered with ATT. That they would cancel my service, but continue to send bills.

I called Lingo in September to cancel service (landline) as my family is moving. It is now Late October and I have not received my final bill by mail, as I requested.

I just telephone their "service number" and received no help. One of the times I called, the person who answered had a heavy South Indian accent. I was not able to understand her but she gave me my "cancellation number" so that the next time I called for help, the technician who answered said the number was incorrect.?

I am moving soon and the landline will be removed from the home...do I need to call my lawyer to get help?

My mothers phone has been out of service for 3 weeks ! Have called multiple times and nothing is resolved ! They have closed 2 tickets staying work was complete ! Opened another ticket today ! Pay extra for inside wire repair and tech did not go in today said he was only outside ! Earlier last week tech checked inside said it was ok it was on outside ! This is the worst customer service I have ever received from any company ! Asked for supervisor or # to call and was told not allowed to give info and supervisor was not available. LINGO PHONE SERVICES IS HORRIBLE! I WISHED WE WOULD HAVE SEEN REVIEWS BEFORE GETTING MY MOM THIS SERVICE ! Thank you please let this be known for others with elderly parents do not get this service ! Thank you

I called lingo on September 11th 2022 because my phone line was not working. It had been working fine up to that point. I was told that I wouldn't get serviced serviced until September 26, 2022. My business is a pizza restaurant that 85% of my business is calling and pick up. So you can understand why I couldn't wait that long. I tried to get them to escalate it I was told they did but nothing ever happened. So on September 16th I decided that I was going to change phone companies to AT&T . They said they would get right on it and have the number ported over. I called every day for For 14 days and I was told that the number was released for porting. AT&T told me that they had not received the port yet. So for 17 days I waited to get a phone. In the meantime I went back-and-forth back-and-forth between lingo and AT&T for hours A-day until finally on September 27th I got someone to come out from AT&T. I was told by AT&T that it was because my number was not released to port from lingo. I was assured from lingo that it had been released on the 16th of September however AT&T Tried day after day to port the number which was still with lingo. I would like to file a complaint that my business suffered greatly while lingo was playing games with me to get my number that I had for 32 years. I may be getting an attorney because I lost a significant amount of money and I think it's pretty lousy business when a company will hold your number hostage because I wanted to change companies or for whatever reason I'm not unaware. I would not be complaining had they just allowed my number to be ported over to AT&T but that didn't happen.. I don't recommend Lingo at all because of the way that their system is set up that you cannot talk to anybody except for customer service and then they have to email somebody or message them to get any messages back and they will not return their phone calls. It was truly horrible service by lingo telecommunications! Lori Mckinney

Mildred J Hiesiger 11753 Castellon Court Boynton Beach Florida 33437 Tel#[protected] access code RA74218 We have been customers of LINGO for almost 20 years.In january of 2022 we switched to Impact.It was noted by LINGO that we were being double billed-by credit card and by mail.After calling 6 times and an E-mail nothing has been done.the company gladly took our money but does not want to refund it. Lingo issued a ticket#806545 for $154.90---but has refused to issue our refund. The only step for us is to take this to small claims court or contact your CEO Vincent M Oddo

Our only company phone line has been down for 4 days, in that time although it was offered, our service has not been forwarded to a temporary number and we are stuck waiting for another 9 days in order to have a technician come to our property and repair our service. This is especially upsetting because just 2 short months ago we noticed our phone line down and then discovered it was because one of their representatives "accidentally" shut down our account. The line was never forwarded during that outage and we lost thousands in revenue while waiting 5 days for them to reconnect our service. And, that was after having to go through "sales" to recover our account. All of their "care/support" techs are useless, if they even speak good English, they offer nothing other than "escalating" my forwarding order. It is obvious this company does not care about its' customers at all

My company, WATERFORD ON THE GREEN, has 1 phone at the back pool to be used to contact 911 in emergencies. Last Friday, May 13 I created a trouble ticket. After 1 week and no communication from Lingo, I called back. Talked to the boiler room set up in India and they tell me ..."Maam, we are sorry, but we are unable to login into the platform to connect to Texas lines". WHAT?!?!? Then today, I call back and I'm told they are "unable to give me any information or any estimated time of repair", the woman took my number and told me she will have a supervisor call me back. I was lucky enough to get an AT&T technician out to look at the phone same day...he tells me everything on his end is working correctly. It's as if the phone number has been disconnected. That would be the phone provider, which is the lovely LINGO COMUNICATIONS. The company I cannot get ANY communication from. I'm stuck and I WILL BE finding a new service provider, as my residents have patiently waiting for the pool to open.

I have had a toll free number for many years. It was hosted by Birch Communications then passed to Lingo. The number stopped working on Friday of last week. It is Wednesday of this week. I have opened a ticket on Lingo's website and called daily to the boiler room type customer call center in India where I have been promised daily the situation would be corrected "as soon as possible". I have not received a single response from Lingo as of yet. My toll free number is my business therefore I am out of business as of last Friday.

Starting April 15, 2021, Lingo started charging me for every call I made to their toll-free customer service number [protected]. Their answering system rerouted my calls to a different number [protected] and [protected] which Lingo then charged me for. I changed to a new service provider in early May and my number ported out of Lingo early on 5/13/21 at which time I called Lingo to request that my account be closed. Their customer service answered the call, put me on hold for 10 minutes, and then the call was disconnected. Lingo customer service became impossible to reach but I kept trying. On 5/17 a rep, Brix, actually took the call and submitted my request to close the account. He said it would take 3-5 business days to process. The dial tone was stopped on 5/18/21 (old land-line) but my account was not closed until 6/1/21. I kept trying to reach customer service for status of my request and Lingo kept charging me for each call through 6/10/21. On 6/28 I spoke with Catherine, a Lingo CS manager and requested a dispute, #760325, of the long distance charges. She had told me that the charges were caused by an error in their system. On 8/2/21 I called customer service for the status of my dispute and was told that the billing department determined that "all charges are valid" and denied my dispute. REALLY? Since when is a customer charged for calling a toll-free number? And what right does Lingo have to charge me for phone calls made AFTER my number ported out? I left Lingo because changes to their billing system broke my account (that change was acknowledged by customer service later).

My name is Georgeta Stoica from Columbus Ohio, my phone nr. 614.840.9520. I am your customer now, but I was a long time Impact's Communication customer and continue with you now Lingo Communication. Yesterday my line was bloked and I didn't know why ? I am in a very bad situation with money and before when was few times happened I didn't have money in my account Impact blocked my line I called and they told me that the bank didn't pay, I called Bank and I barrow money I depozited and I called Impact they took money and open my line. Now the people from you blocked my line and told me I have to pay $ 300. And I asked them why, they told me that I didn't pay my bills. I told them that I didn't get from them any letter, or bills, snd I asked why you didn't blocked my line, the told me was a mistake and told me that she is sorry. I asked her what is doing your worker there, why didn't do their job to send me a e-mail, to send me a letter, to blocked my line and I could call them to see what hapoened and to rezolve the problem. I am so sorry I cant not pay that money. I want to remain your customer, if I don't rezolve I have to move with other company. This is my home phone and I need in caz of a emercency. Please help me. Thank you and God Bless you.
Sincerely, georgeta

I have been paying 100meg internet service.
Whenever we get a soaking rain our service drops significantly. Yesterday it dropped to 2 megs in speed test. This has happened several times. Customer service is a joke.
I hired a IT person to figure out what was wrong. Within a minute he new what was wrong. He said: when the connection was made there was not enough room in the connection box and the fiber cable's arc was more than what the the cable tolerate. He said the fiber cable was damaged and that was my internet was not working properly. I called Lingo and explained what I found out, they said that was not the problem but never explained what the problem was. I continue to have problems when it rain but they have yet to send some to fix the issue. Each time I call I am put on hold for extremely long periods of time without the problem being fixed. This company has the absolute worst customer service I have ever seen!

4 January 2021 -
Was quiting lingo due to billing issues.

Problem:
Refusal of lingo Communications to change name of phone port from business to residual. (but lingo folks says they can change name from residual to business.)

Given:
New landline carrier stated lingo refused to 'port over' to them.

I contacted lingo and they refused to change name to allow 'porting over' to the new carrier. lingo folks were clear on refusal and no further explaination of why.

I fired lingo communication on the spot. One does not reward stupid

Phone service was stopped suddenly because they said they left a phone message to say they had to change the wiring... Phone message! There are so many scams - and call was probably from Lingo and all I know is I get a bill from Trinsic and pay Matrix Telecom. There are so many phone scams I will not call a company back ---- a company i never heard of. We seem to get a bill every month - why couldn't they have put a notice on the bill...that they I need to call them. We rarely listen to phone messages on our house phone anyway.

I have had a TERRIBLY experience with this company (Lingo/Trinsic/Mattrix) - and am trying to port the number to another carrier. I had cancelled the appointment for the Verizon guy to come to switch the wiring for Lingo-- why have him come just so I can leave the company... I find out just today after another 1.5 hours that the phone has to be back in order to PORT -- and since I cancelled on the 21st - the next date is the 29th... This company is awful.

Ann Sokol
[protected]

In April of 2019 me and my family moved into a new house I have had phone service with lingo for about a year before they change hands with Birch and before that they were Sage phone Co. I am a long-time customer lingo offered me a new phone service during the process of me moving into our new place called wireless skybill phone service which never worked for us we weren't getting good connection it was lots of static I think just the location where we live had a lot to do with it so they sent me another skybill and again this one did not work either they sent a new antenna and they ask me to move it in different areas of the house it just did not work so I asked him to send me a return label to send the first one back I sent the first one back with a return label that they sent me I never got a return label for the second device I have been trying to get them to take care of this since November of 2019 they disconnected my service and I have spoke with them on occasions I have been documenting names and dates of who I talk to and what they promise to do I told them I will not pay for my balance until they send me another return label for the second device they have yet to do this they told me they would adjust my balance when I return the product I cannot return the product without a return address so I refuse to pay them this is March 23rd 2020 I am going to have to take this to court and get this taken care of this is the worst phone company I have ever dealt with lingo Communications is terrible !

My parents service was interrupted on 8/23/2019 because someone ran over a line with their lawnmower. I contacted Lingo and was told that it would be fixed on 8/27/2019 by 7:00 pm. It wasn't. Now when I try to contact them, there is NO answer. My parents are elderly and not in good health. God help these people if something happens to my parents and they can't get in touch with someone for help because someone is too sorry to do their job.

I have been with lingo since 2002 or so. Lingo automatically charged my credit card every month since the beginning. I got a call today from Lingo billing about an overdue bill. I was surprised because I ported my number a year ago. I was called because the credit card was declined because it had my son's name and my credit card. I am checking with my credit card company about this because it should have been declined a year ago.

After a phone call from Lingo billing, I discovered that, although the number was ported, they still kept my account and charged me monthly since then. They say I never called in to cancel. I do not understand why a person would keep an account when the number is now with another company. They say that I did not call back and officially cancel it. They will not speak to me because my name is not on the account (since then 2 people say that my name is on the account but person #1 said it was not).

Also my son was able to change my account to his name without my permission and my credit card was being charged in my son's name until this month my credit card declined it. Also illegal.

The last call that I made to customer service, I told her to cancel the bill and then send me written confirmation that it was cancelled. She promised to do that immediately but that never happened several hours later. They do not want to give written proof because according to everyone else, they want to continue to take your money.

What is funny is that my number has not been used for about 5 years so they have gotten lots of my money. Now I am demanding all my money back taken illegally. What a scam!

They are refunding the last months charge but I want it all back,

I've been a customer of Lingo for 7 years and have been relatively happy. I work from home so phone service is critical. Sound quality hasn't been the greatest and recently calls started dropping. I was told at one point a few months back that I needed a new adapter, but then they changed their mind and said it was a port issue. I recently experienced a full outage and was told my adapter needed to be replaced. I was told at the time it would be 1-2 days before it would be shipped and they had no options to expedite or overnight ship a replace. 4 business days later and they still can't tell me when an adapter would be out.
To make matters worse, and shame on me for not being a more observant consumer, their annual plan (which I've been on for years) is more expensive than their monthly plan! Couple that with they charge fees and taxes on the annual bill and you still receive a monthly bill of fees & taxes! Took days and multiple phone calls to try to get an explanation, which was said very quickly in broken english, and when I asked if it could be emailed to me so I could try to understand, I was told that would be another request! My foolish loyalty has likely cost me money over the years and much recent frustration. Needless to say, I'm switching providers, I'll have an adapter overnighted to me and the price is way cheaper! Now to see how much trouble I'll have getting my refund! Lesson learned...always check prices before renewing plans/contracts and being a long term loyal customer means nothing anymore!

We finished our 2 year contract with Lingo despite using it probably 5 times in the first few months. Today I called to cancel as this company states specifically that there is no way to cancel other than speaking with their customer service team. I have been holding now for 56 minutes and it is 10:30 am, within their normal hours of operation. I would not recommend this company to anyone. Their service is often interrupted, their hardward causes conflicts with our internet service provider hardware, and, obviously, their customer service does not care about making a person hold for unlimited amounts of time. I wonder how long I would have been on hold if I had called to sign up for the service? I'm sure I'd be on my way doing other things. Pathetic.

Several months ago Lingo added a $10 per month add-on feature to my plan that I have no interest in and did not request. I called to cancel and request a refund. The customer service rep said there was no record of me ordering the add-on and said he would give me credit for the three months I was billed. However, he must transfer me to the cancellation dept. because only they can remove the feature. The service rep from the cancellation dept. (Cate) was very rude and insisted that I must have added the feature myself because they would never add I feature I did not request. However, it is a feature that I have never been interested in (softphone) so I am 100% certain I did not ask them to add it to my service three months ago. When I asked to speak to her supervisor she refused to transfer me and told me there was no supervisor above her.

I would warn anyone using Lingo, or thinking of using Lingo, to check your bill regularly. You may find that they have added features that you do not want.

I have signed up with Lingo for a 2 year contract for a plan called "Lingo World Max" unlimited calling plan. I have recieved the following email from them:

"Thank you for using Lingo digital home phone service for all your domestic and international calling needs.

We see from our reports and analyses that frequent calls are being made from your Lingo phone that are inconsistent with the normal calling patterns of a residential customer. For security purposes, we are sending you this notice to inform you that if this calling pattern continues, it poses a risk of violating Lingo’s Terms & Conditions, which can be found at www.Lingo.com.

If you believe your future calling patterns will remain consistent with your current use of the Lingo service, we would like you to consider switching to another Lingo calling plan, such as our South Asia Plan (just $29.95/month with unlimited US and Canada calling and a low 2.9¢/m rate to both Bangladesh and India!).

Our systems will continue to monitor your calling and usage patterns for conformity with Lingo’s terms and conditions of service. If you have any questions regarding this notification, please contact Lingo Customer Care at either [protected]@lingo.com or [protected].

We thank you for your cooperation!

Sincerely,
Lingo"

I have just checked my minutes usage and for the month of March (3/13/2010 - 4/12/2010) and I have used only 853 minutes. As I understand from other comments on this website and on the Internet, the next step is they will automatically charge me extra and if I cancel at that time, I will be charged with cancellation fee. So Lingo makes money either way by ripping people off. They do not define what constitues residential usage pattern / high usage pattern in the their terms and condition. I can not believe that basic consumer rights are violated in such a brazen way and nobody is doing anything about it.