Fido review: Billing issue

I am writing to express my extreme frustration and disappointment with the recent billing issue I have been facing with Fido. My experience in resolving this issue has been nothing short of exhausting, and I believe it is crucial to bring this matter to your attention.

I have been a loyal Fido customer for a considerable period and have always appreciated the services provided by your company. My current plan includes a phone payment of $47.81 per month (inclusive of taxes) and a $40 plan fee (plus tax), totaling $93.01 including my phone and plan, as per my agreement. Approximately one week ago, I received a bill totaling $180, which was subsequently reduced to $112.81 after I raised a complaint.

However, despite spending a significant amount of time, approximately six hours, trying to resolve this issue with your customer service team, it remains unresolved. My primary concern is that I was assured by a Fido agent at the time of purchasing my phone that I would be on a plan costing $47.81 per month for a 256 GB iPhone 14 Pro Max. I have attached a screenshot of the offer I received, which I was fortunate enough to capture at the time of purchase. I have also repeatedly requested that Fido review the recorded conversation from my initial phone purchase to verify the terms of my agreement.

However, despite presenting clear evidence to support my claim, I have been met with skepticism and mistrust from Fido's customer service representatives. This ongoing issue and the lack of resolution have eroded my trust in Fido as a service provider. I believe that I have been treated unfairly and unjustly throughout this process. If Fido is unable or unwilling to rectify this situation promptly, I have no choice but to consider canceling my entire service with Fido, returning the phone, and exploring alternative service providers. I value the relationship I have had with Fido over the years and sincerely hope that we can resolve this issue amicably. However, my trust and confidence in Fido have been severely shaken by this experience.

I kindly request your immediate attention to this matter and a swift resolution to the billing discrepancy. Please contact me at [protected] or [protected]@gmail.com to discuss this issue further and to confirm the resolution process. Thank you for your prompt assistance, and I hope that we can find a mutually satisfactory solution to this problem.

The attached screenshot is to refer the amount of credit I was capable of getting from Fido.

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