Rogers Communications’s earns a 3.8-star rating from 433 reviews, showing that the majority of customers are satisfied with services.
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Ignite Internet
two days ago a sale rep knocked at my door convincing me to cancel my internet with Bell and switch over to Rogers. she had said that Rogers was offering Ignite Internet with cable for around $80 a month with no locked in contact. I was interested and signed up. after two days i later found out that she had lied. .now i'm trying to cancel my service and getting the run a round.. i need help to cancel my service.
This complaint has been resolved automatically due to user's inactivity.
Account wrongfully sent to collections
In the process of renewing my mortgage, I noticed a Rogers account filed as derogatory. I believe this account was settled and my review of payments made to Rogers supports my claim. I have been reaching out to Rogers for over two months with no help at all. I have spent countless hours on hold, hung up on and treated poorly. I have been a loyal Roger...
Read full review of Rogers CommunicationsI would like to complain about my new upgradation
Hi,
I am Ashna Wilson, would like to make a complaint about the connection that I made on May 14th 2023, when I bought a new phone from Best Buy , Kitchener. I ported my fido sim to Rogers during that time expecting a student plan from Rogers. But I was completely dissatisfied with the Roger's service as I got enormous bills for last 3 months. When I contacted best buy last day, they revealed that it was a mistake from Rogers end that they did not provide me a student plan eventhough, best buy requested to do so.
Being a student, this bills created a great financial burden for me.
Hope you will do the needful
Thankyou
Desired outcome: I want clarification and compensation about the incident happened
This complaint has been resolved automatically due to user's inactivity.
Rogers mobile services
I have been a Rogers Customer over 15 y and witnessed the rotting away of their customer service. I have never been treated so badly by a service provider I’m in tears right now. 2 weeks I’m on the phone with them. Different agents, several managers. Hours on hold. I have been paying for premium device protection on my phone. I go to fix my slightly cracked screen so I can return my device to Rogers and upgrade. I’m told my phone is not covered. I spent hours talking to Apple care to agents. It was evident the problem was on their end. I would call back just to be passed on to someone else. I was just told that it’s supposedly fixed. Before I got transferred again, I brought up my second issue and I asked them to waive my activation fee as I was promised my the agent. The manager started to argue and gaslight me. It’s not my fault the agent didn’t do it it’s not my fault there was no note of it. That’s why calls are recorded! I politely said ok no problem pull the call I just want what was promised to me. Keep in mind at this point over 2 weeks I’m passed around regarding my main issue. 2 weeks they play the blame game. 2 weeks on hold and at the Apple stores.
A good manager would have offered to waive half my bill just for the huge pain and inconvenience it’s been! a good manager would try to treat their loyal customer with care! I didn’t swear or call him a bad name
I got emotional and frustrated and he hung up on me when I was just about to be transferred to the Rogers Insurance people So they could confirm my issue was fixed.
He did this over 60$! A 30 billion dollar corporation. I’m in tears. I keep opening lines with Rogers and they keep treating me worse and worse! I was so patient
No matter how much they failed me I still called back patient.
Now I’m taking this all the way. I will go to news outlets if I have to be heard because it’s a sin to bully people like this.
I’m so upset. They don’t care if you cancel. Which I’ll have to do I’m sure.
Desired outcome: All I hoped was to speak to a true processional who understands what customer service entails and to be treated fairly and be compensated for my stress and hassle .
This complaint has been resolved automatically due to user's inactivity.
Mobile phone
I was forced to migrate to Rogers from Shaw.
At Shaw I had 5 lines. 'Rogers sent me one that is called a multi SIM. I called Rogers to get the 4 SIM Cards for the other 4 lines.
I talked to 13 people, send to Technical Services Rogers and Technical Services Shaw, hung up 2 times, promised 4 times. Waited 3 weeks for the SIMs, told 5 times it was being sent. Spent over 15 hours with people with such strong accents, and was abused because I could not understand them.
People I talked to: Alisha, Swati, Kaiam, Ollivia, Kolsuma, Ramaneer, Alena, Navlod, Tanveer, Joy, Rogers technical Rogers and Shaw technical Support, and a Shaw technical Support that introduced themselves as Rogers, and when I told her she said she was Shaw, she appologized and said she was really Rogers.
After all that I am still waiting for Rogers to honor my Shaw conditions,''
And I did not ask to be migrated to Rogers, they did it without my permission.
Desired outcome: To have my 5 lines as per Shaw.
This complaint has been resolved automatically due to user's inactivity.
Internet
The problem start on Wednesday night July 26
At around 5 pm in the SIMCOE DISTRICT ONTARIO and the outage was till Friday July 28 2023 till noon 🕛 time
In the meantime I called 3 x rogers for verification of the problem and with out internet we can’t do anything in this world 🌎 now
I lost time at the music class and zoom meeting with immigration Canada it’s was the most important call for family
NO INTERNET WAS ON THOSE DAYS
I DO HAVE PROVE THAT I CALL ROGERS
BUT THE MANGER ( MICHEAL) DIEND
THE CALL
It’s very important for rogers to follow guidelines and rules with consumers
Here’s is the interaction number
I [protected].
If the rogers customer relation has issues with me than contact me as soon as possible
PLEASE TEACH YOU STAFF AT ROGERS
WHATS IS THE DIFFERENT BETWEEN A
CUSTOMER SERVICE & CUSTOMER RELATIONS
JUST DONT HIRE PEOPLE with not giving them properly training
Call me anytime if you have any questions
Rd
I am still waiting for the rogers ombudsman to contact me regarding the issue we had with rogers
I’m July 26 to 28
There never contact me at all
Waiting for there call
Nothing has been resolved
Rogers responsibility for there actions
This complaint has been resolved automatically due to user's inactivity.
Wireless internet, text and phone.
For well over 17 monghs, I have experienced slow internet, .07mbps, dropped calls and delayed texts. Rogers said it was due to the storm during the 24th of May weekend 2023. It existed, at least, 4 months prior to that. I reported it during that time.
Serveral people in this area are having the same issue. I have an open ticket on this and the problem extisted a long time prior to this. Rogers acknowledges nothing in the phone calls until I tell yhem that I know there is a new tower being built but not completed since a year ago August. They deployed a portable tower which increased my reception to 1.1mbps. I called repeatedly and they supposedly redirected that tower and the signal got worse, back to .08mbps. I calledxagain this week and the portable apparently was damaged in another storm.
I called initially weekly and now, monthly. No changes, just lies, that they tell me everything is working.
No time frame for repair. I still get a full bill monthly, for services that they are not providing. Only once there is a full resolve to the problem, do they acknowledge that I have been overcharged.
Stuck in a dead in loop.
Desired outcome: -reimbursement -fix the toweGet Rogers back to what Rogers was when Ted Rogers ran it.
Just to be clear this is a repost as Rogers asked me to post in their forum and they still haven't responded. Very dissapointed in the same treatment of no help.
Last post below
For well over 17 months, I have experienced slow internet, .07mbps, dropped calls and delayed texts. Rogers said it was due to the storm during the 24th of May weekend 2022. Yet, it existed, at least 4 months prior to that. I reported it during that time as well.
Serveral people in this area are having the same issue. I have an open ticket on this and the problem extisted a long time prior to this. Rogers acknowledges nothing in the phone calls until I tell them that I know there is a new tower being built but not completed since a year ago August. They deployed a portable tower which increased my reception to 1.1mbps. I called repeatedly and they supposedly redirected that tower and the signal got worse, back to .08mbps. I called again this week and the portable apparently was damaged in another storm.
I called initially weekly and now, monthly. No changes, just lies. They tell me everything is working.
No time frame has been given for the repair. I still get a full bill monthly, for services that they are not providing. Only once there is a full resolve to the problem, do they acknowledge that I have been overcharged.
Otherwise, drop Rogers totally, to be refunded
Stuck in an endless dead in loop.
More to come I am sure.
Rogers asked me to post in their forum. I did. Go figure, no further response.
I did post in Rogers Forum
Internet billing
For over a year I have spent countless hours on the phone to get my refund owing. Instead I am being charged an amount owing and a collections agency is contacting me. Every single rogers employee I call agrees with me and says they will fix the issue, but it never happens.
I cancelled my rogers account for April 4th 2022 and it was confirmed all was good, it would be cancelled through the back end and I would get a refund for advance payment in about 60 days - ref [protected]
* Called back a few times and was told to wait the refund will go through
* Oct 3rd 2022 no refund and I was getting a bill for an extended timeframe past April 4th. I was told it was being processed and they are fixing it and will mail a refund ref I1898258702
* Nov 24th 2022 no refund and was still getting a rogers bill for an amount owing. Called and was told they are fixing it just give it time to go through I1925963057
* Feb 13th 2023 Again was told they will zero bill and put an investigation into a refund case# C184927905 ref# I1969225183
* Mar 30th no refund and getting notices from credit agency of an amount owing. Called rogers and they said they would issue $134.07 credit and cancel any amount owing ref I1992848819
* May 9th still getting credit agency notices was told they would fix ref I201465428
* June 7th was told they would call collection agency and stop harrasment and that the case was approved on may 10th case # C187571911 ref I2030800931
* July 26th still getting collection agency emails of an amount owing and no refund
The ineptitude and lack of response is staggering.
Desired outcome: Clear any amount owing, clear the collections agency, pay my refund due from over a year ago
This complaint has been resolved automatically due to user's inactivity.
Service
I have a 4 month long battle with Roger's. Just simply asking for documentation to verify details was a no go. After countless attempts to contact them they refused me managers and supervisor and will Leven disconected the call on me. Even putting in a form to shedule a meeting with a supervisor i would never be contscted.I would be forced to change the subject because they would side track what I was originally calling for. This has gotten to far as they have now enabled harrasment, and will be reported to the bbb, crtc and the consumer affairs office.
Desired outcome: Looked into
This complaint has been resolved automatically due to user's inactivity.
Unprofessional rogers cable work along lehar crescent
There are two Rogers Communications green terminal boxes located in front of my house, one on each side of Lehar Crescent (North York, Ontario M2H 1J4). In May/June 2022, Rogers technical staff ran a thick cable on a temporary basis from on side of the road, though the trees, to the Rogers box across the road. The way the two Rogers boxes were connected looks very unprofessional and contrary to the City of Toronto standards. Whenever there is a storm, tree branches may break, and there is a strong chance that the Rogers cable will hang/fall down, becoming a serious traffic hazard. This unprofessionally run cable also looks very ugly, impacting the areas aesthetics. I request Rogers to kindly fix this problem on a priority basis. If they need to connect the two Rogers boxes across the road, it should be professionally done (running the cable underground, as Rogers, Bell, and other communication companies normally do). I hope, like a responsible communication company, Rogers will address this issue on a priority basis. If this does not happen, I'll have to bring this to the attention of the Rogers President's Office, City of Toronto, and the Area Councillor. Thanks.
Desired outcome: Removal of the Rogers cable, currently going through the trees, across the road to connect two Rogers boxes. In it is essential to connect the two boxes, the cable should run underground to connect the boxes.
This complaint has been resolved automatically due to user's inactivity.
Injury in your Rogers Store, Calgary, AB
SHARON D. JANZEN
255 Queen Tamara Way SE
Calgary, AB
T2J 4E6
July 3, 2023
Rogers Communications
333 Bloor Street East
Toronto, ON
M4W 1G9
ATTENTION: CUSTOMER SERVICE
RE: BAD FALL IN ROGERS STORE SOUTH CENTRE MALL
NO ASSISTANCE FROM STAFF
This letter is regarding nasty fall at your Rogers Store in South Centre Mall at Calgary, AB. I needed a SIM Card put in my Samsung Cell phone. Once the SIM Card was replaced, I was leaving the store.
Upon leaving the store, I suddenly fell flat on my face banging the right side of my face on the tiled floor and door casing. I was hurt and bleeding. A Rogers Customer came to my aid and asked me if I was all right. I was in a state of shock and asked if the customer if there was blood on my face. The customer confirmed there was no blood on my face.
When walking down the mall, my elbow was hurting badly in addition to my right eye and cheek bone, resulting in a Dollarama purchase of bandages.
MY CONCERNS
Two of your staff members DID NOT COME TO MY AID. Not one of your staff members asked if I was all right. I am certain this is your ROGERS POLICY, but it is not a very honorable way to run your business. I am uncertain how this action enhances your organization. I was hurt.
You are probably asking the following questions:
What kind of shoes was she wearing? My shoes have rubber soles.
Were you not watching where you going? Yes, I was.
Page two cont’d
Rogers Communications
333 Bloor Street East
Toronto, ON
M4W 1G
Page two cont’d
July 3, 2023
I did not ask to fall in your store. The floor tile is the same as in my kitchen and has not caused me to fall at home. However, whatever is used to make your tiles shiny is also making it slippery in my opinion. You need to check your video that day as it shows what happened during my fall.
I find it extremely troubling your staff did not appear concerned regarding my well-being. How can you help? Your response to this matter is most appreciated. I can be reached at [protected]. I would appreciate a response to this letter. It would be a shame not receiving a response from you as actions or lack thereof, are indicative of character.
Yours truly,
SHARON D. JANZEN
/sdj
Attachments
Desired outcome: Please contact me.
This complaint has been resolved automatically due to user's inactivity.
Ignite internet package
I ordered the Ignite package back in February and I called the next day I cancelled it as I had lost my job. The equipment that was sent to me was never removed from the box and was sent back to them as soon as I got it. In June I start to get emails about past due payment on the account I closed back in February so I called them and it turned out that they did receive the equipment but they didn't enter it back into their system and tried to charge me for the equipment. So the charges were dropped. I still continued to get emails, texts, phone calls, etc. about the charges so I called back and it turned out they still didn't close the account so the account was closed and it was verified that the previous charges were dropped already. Today a day before July 1st I get an email and two calls saying that they cancelled the account and the next steps is a collection agency. No one deserves to be treated with harassment for something that doesn't exists! Roger's please stop harassing me for no reason!
Desired outcome: I would like them to completely stop calling, emailing me regarding the closed account in regards to trying to make me pay the charges that were dropped.
I've called Rogers countless times and the account is closed and no money owing but the threats to go to a collection agency from them are still coming in.
This complaint has been resolved automatically due to user's inactivity.
Rogers installation appointment
The rogers customer service specialist booked an appointment for installation of
Rogers ignite internet service for my home on june 28-2023 at 4 pm. I have received too many same email confirmation for my appointment. However no one came to my house or called me if this appointment was cancelled or not.
I have called them back too many time but rogers customer service staff are not tried to find the problem or resolve the problem. I have waste my time more than 1 hours to communicate with them but not success.
Desired outcome: I NEED TO KNOW WHAT HAPPEND TO MY APPOINTMENT. IF THIS COMPANY STAFF ARE NOT ABLE HANDLE THIS SMALL MATTER THEN HOW IS THIS COMPANY MANINTAIN THEIR BUSSINESS SUCESSFULLY?
This complaint has been resolved automatically due to user's inactivity.
Internet billing
My service was suspended due to non payment, I did not receive any notice or any bills. However, my wife and my daughter seems to receive emails regarding my bills. I find that strange. So I decided to try to contact your office, but your staff is unprofessional and qualified under trained and did I mention unprofessional. They think they can handle all calls, but they cannot. They continue to repeat the same questions looking for a different answer. When you request to speak to a manager they put you on hold and come back and ask you the same questions again. Then they transfer you to customer care who repeats the same questions over again, and refuses to transfer you to a manager. Now they realize that you were upset and they wasted your time they want to transfer you to cancellation department instead of a manager because they have no manager on stuff so they say. For a multi billion dollar corporation you don’t have one manager to speak to a customer I find that very strange and again unprofessional. However, I don’t manage of multi billion dollar corporation nor do I have any interest in it because obviously this seems to be quite difficult. Anyways, the quality of service that I receive, and other clients of yours receive is atrocious. You are only professional training and perhaps take some lessons from Bell Canada. Which, by the way, is who is replacing you for my Internet services.
Nana, Nana Nana Nana hey hey goodbye.
This complaint has been resolved automatically due to user's inactivity.
Television and cable box
June 23/23 Call made to tech service for my TV late this afternoon. Agent on phone was Verona.
I called to speak with a supervisor. However, Verona appeared adamant in finding out what was the problem and never did put me in touch with a supervisor.
I related my problems which have been on going for months. Right now my TV is not giving me programs that I would like to see. Either there is a note to say that there is no service right now and to try again later. Or I can change the channel and see what is on but no sound and no picture.
Verona said that she was going to boot the cable box and call me back. Well it is 11:38PM and Verona has not as yet called to find out if my TV is working.
This does not bode well for her nor Rogers.
My TV problems have been extremely frustrating. I live in a condo and the condo is under a bulk contract with Rogers. To have to call and call and call (check my file) is taxing. My husband is a Parkinson’s person and the bedroom TV is important to him.
I would like someone to get in touch with me a.s. a. p and resolve this problem. So far not one of your staff has done the job.
Irene Freedman
Desired outcome: A TV that works without all the difficulties I have experienced over this year. I won’t even go back to 2022 or 2021.
This complaint has been resolved automatically due to user's inactivity.
Mobile plan bill
I used to be the fido customer without any contract. In November 2022 I canceled all the services with them. After some time i got a call from rogers winback team and the agent gave me an offer. He activated me a sin card and said I don’t have to pay anything for this until i use it. He said i can keep the sim until my contract ends that i am currently having and i will not be charged anything . As per the conversation i agreed and got the sim by mail and didn’t use it. After a month i started getting bill from rogers even though i didn’t use that sim. I talked to the customer care representative to Cancel all those bill as i was unaware and the person from winback team did a scam or mislead me. Everytime I talked to the agent they said they look into the matter but they haven’t done anything. After so many calls they finally canceled my sim but I’m still getting the pending invoice to pay. I am very disappointed with rogers as they do this type of scam to gain customers. Now i started getting mails from credit department to pay the amount. Please solve my issue asap. I am so frustrated now. Why would i pay for the service that I never used and the person on call did a scam to me.
Desired outcome: I need that all bill canceled as i never use the sim. I got the sim because the person on call mislead me.
This complaint has been resolved automatically due to user's inactivity.
Rogers wireless
I bought a new phone from Roger agent. I was traveling to Africa the next day. The agent gave me the phone and told me that i would receive a code in a few minutes. I left the shop and went home. I wanted for the code, and i never received it. My flight was 6 am the following day. I left for Africa. I did not use the phone because i needed the code. I came back from Africa and went to Roger office to activate the phone. I was informed that the phone was blocked or missing. I received a call from credit collectors that i own 1600 dollars. I went to Roger and explained to them. I was told to pay the bill. I paid 1600 fully for the phone. I want the phone to be unlocked. Roger refuses to unlock the phone. I have been on the phone for more than 5 hours a day and try to talk with Rogers. Please, i need help or phone number of the right people to call and talk with.
Aisha luutu
[protected]@gmail.com
[protected]
ACCOUNT [protected]
Desired outcome: Activate my cellphone
I dont know why you're asking me these questions. You have my account number and name. This is the email i registered the account with Aishaluutu13@gmail.com. i have a life chart with Rogers. I have been on the phone for 7 hours of different departments. Am so tired. My full name is Aisha luutu.
I have send my account information through Rogers forum. I got no reply that's why i brought the matter here. I want you to activate my phone i paid fully. The phone still in original box.
Please am not worried about my information being in public places. Please worry about solving my complaint. The phone was not activated. The agent told me the code they will send to my email we be used to activate the phone. I did not receive it. The phone was paid in full, and you still black listed the phone.
Refunding money for returned modem
I cancelled my home internet and cell phone cervices with Rogers more than 6 months ago and returned the modem to them around February. I spoke with CSR for 5 times online and over the phone and every time they promised that the check would be sent out within 2 weeks. Until todey i have not received my check for almost $300. Please solve this issue as I am getting frustrated with all the time i spend on the phone to speak with someone without any result.
Thanks in advance
Desired outcome: Return of funds
This complaint has been resolved automatically due to user's inactivity.
Roam like home
I talked to an agent of Rogers Communications and set up a roam-like home service. The agent didn't send an email about the service change. I went out of the country. When I came back, I found a big mess of 350.00 even though I used the service for only 2/3 days.
Don't use Rogers Roam like Home service. Rogers is a thief and a shame for this human race.
Desired outcome: Give credit to the untold story. The problem is Rogers Communications supervisors don't listen to the calls.
I made some more phone calls to Rogers. Instead of resolving the matters, things have got more complicated. It's a substantial financial loss, frustration, and anxiety for me.
This complaint has been resolved automatically due to user's inactivity.
In addition to the above, read the history of Game Loft, a kids' games company, that scammed millions in cooperation with super crook Rogers Communication. Rogers is heartless.
Rogers bill is the crook on this earth - very easy to manipulate the clients. Duplication and hidden overcharges are some ways that Rogers makes money and buys big sports franchises.
I got a Rogers agent a few days ago, who greeted me, "Hi". That's it, no names, no standard greetings. These are worse than street [censored], Rogers communication loves them because they've been working in Rogers for a while. Rogers has been depleting.
CRTC is another worthless organization - a total waste of Canadian tax dollars. Nobody cares while stupid and sexy Canadian politicians are overly happy.
Mobile plan billing
Hi there!
As a roger customer I got a chance to switch my device with new Samsung zfold 4 and I successfully placed my new phone order online by talking to customer care executive who told me that I would have to pay 43$ for device and 65$ for rogers infinite essential plan total 104$+ taxes. But from the very first time I have issues in my billing, every time when I talk to customer care, they promise to resolve and assure that my bill will be as per told by cc however there is still same billing issues even though I was told to exempt 50$ service fee but that is also not done yet, today when I again called cc number, first executive was on hold and after 10 minutes of looking into matter, he disconnected call than I called again and a female executive picked and she too did the same, I am totally embarrassed with Roger's cc team as I feel like they don't value their customers, if my issue is mot resolved soon, I am gonna return device and switch from Roger's as well. Please look into this and show me a solution as I am existing customer of Roger's, hope to hear back soon.
Desired outcome: My bill should be as per described by the cc executive first time before buying the device and 50$ charges(service fee) should be adjusted.
This complaint has been resolved automatically due to user's inactivity.
Rogers is notorious for hiding information and then overcharging. They will refund your money as credit in your Rogers account, with no refund to your credit card. What a thievery in this very civilized society.
If you search for Gameloft - kids' gaming software through Rogers, which was a business partner of crooked Rogers, scammed Rogers customers in millions in 2010 and 2011. Rogers made money and quickly bought some sports franchises.
So, smart criminals remain untouchable in this country of peace, order, and good government.
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Overview of Rogers Communications complaint handling
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Rogers Communications Contacts
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Rogers Communications emailsRogersCommunityForums@rci.rogers.com100%Confidence score: 100%Support
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Rogers Communications address333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada
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Rogers Communications social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 26, 2024
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