CB Telecommunications Rogers Communications Account wrongfully sent to collections

Rogers Communications review: Account wrongfully sent to collections

angela fabisiak of US

Aug 24, 2023 12:09 am EDT

Verified customer

Replied

Featured review

In the process of renewing my mortgage, I noticed a Rogers account filed as derogatory. I believe this account was settled and my review of payments made to Rogers supports my claim.

I have been reaching out to Rogers for over two months with no help at all. I have spent countless hours on hold, hung up on and treated poorly. I have been a loyal Rogers customer for twenty years and I am so angry, disappointed and taken advantage of because I am chronically ill. Rogers refuses to show me proof of this supposed debt and refuses to verify their accounting records. Payments were made through in-store Interac and not tied to specific accounts, I had more than one account for no good reason, I assumed all my services were under one account.

I have my banking records to show my payments and based on my calculations there should be no outstanding debts. Rogers Credit Operations told me that they wouldn't help me and I should "forget about it". I refuse to because it is impacting my credit rating and ability to secure a better mortgage interest rate. This is a serious matter and Rogers doesn't care. I don't know where else to turn.

Desired outcome: Remove the derogatory account if Rogers is unwilling to work with me to figure it out.

Rogers Communications response

Aug 24, 2023 4:42 pm EDT

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Hi Angela, Thanks for leaving your review and feedback on this forum. We do want to thank you for your loyalty and patience with us, and we do apologize to hear that you were not able to get the answers when you contacted us. We would like to look into this matter further for you to see if there is more assistance that can be provided for you.

If possible, kindly reach out to us on our Rogers Community Forums so we may check into this for you.

You may also send us a message via Twitter @RogersHelps or on Facebook.com/Rogers if that is easier for you.

Thank you! ^jjl

Hi,

Thank you for getting back to me. I am trying every and all avenues to get in touch with anyone at Rogers who can help me. I honestly thought that given the impact Rogers actions or non-action is having on my life it wouldn't be this difficult to find someone willing to help. I may be just one person, but I am sure I am not the only person feeling beaten down by a big corporation. I hope you can connect me with the right person.

I am not all that familiar with the Rogers Community Forum. Do I just post something? Message someone?

Sincerely,

Angela

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834
+1 (855) 381-7834

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33%
Confidence score

Customer Service

+1 (416) 935-5555
+1 (416) 935-5555

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Pay As You Go

+1 (877) 559-5202
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Internet

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+1 (866) 210-4059
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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

100%
Confidence score: 100%

Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

Rogers Communications social media
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Nov 20, 2024