CB Telecommunications Rogers Communications Internet, home phone package

Rogers Communications review: Internet, home phone package

Nikki Bursey of US

Nov 17, 2023 4:47 pm EST

Verified customer

Resolved

Replied

Featured review

I live with my in-laws. They have had rogers for years as their internet/cable/home phone provider. The bill started at $135/mon, after a year, shot up to $270/month. Having to deal with the price gauge and service for internet that was constantly intermittent, so paying $270 a month to not receive the services being paid for. So, mother in law decided to cancel service with rogers july 17, 2023. The lady she spoke with, says ok, I will ensure the service stops. Now when you call, the message is all calls are recorded. Mother in law calls a 2nd time due to receiving a bill when service was to be stopped, she spoke with same lady. This lady says oh really sorry, I will correct this, only for another bill to be sent, now over $500! If calls are recorded, why the failure to cut services? Paying for services that weren't provided, then to be sent a bill after cancelling. Now rogers has the nerve to send a 75 yr old woman to collection agency, when there shouldn't even be a bill. Despicable company, taking money under false pretenses, this company is run by thieves and crooks. I would never recommend rogers to anyone.

Desired outcome: Total refund, for the company to have better business practices, not to rob people of their money used to buy food.

Rogers Communications response

Nov 23, 2023 11:18 pm EST

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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View all Rogers Communications contacts

Hello,

It's disheartening to hear about your frustrating experience. Dealing with billing issues and poor service can be straightforward. We want to turn your experience around. Please connect with us at 1 877 457-7592 so we can address all your pending concerns. Thank you for your patience and understanding.

Regards! RogersHelps! ^ms

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This complaint has been resolved automatically due to user's inactivity.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834
+1 (855) 381-7834

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33%
Confidence score

Customer Service

+1 (416) 935-5555
+1 (416) 935-5555

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International

+1 (888) 764-3772
+1 (888) 764-3772

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United States

+1 (800) 787-7953
+1 (800) 787-7953

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Chinese Language

+1 (800) 575-9090
+1 (800) 575-9090

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Pay As You Go

+1 (877) 559-5202
+1 (877) 559-5202

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Billing & Payments

+1 (855) 381-7835
+1 (855) 381-7835

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Wireless

+1 (855) 381-7839
+1 (855) 381-7839

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Internet

+1 (855) 381-7838
+1 (855) 381-7838

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TV

+1 (855) 381-7836
+1 (855) 381-7836

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Home Phone

+1 (855) 381-7840
+1 (855) 381-7840

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Home Monitoring

+1 (866) 210-4059
+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

+1 (866) 727-2141
+1 (866) 727-2141

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Small Business

+1 (800) 958-5000
+1 (800) 958-5000

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Enterprise & Medium Business

40019
40019

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Text

More phone numbers

Rogers Communications emails

RogersCommunityForums@rci.rogers.com

100%
Confidence score: 100%

Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

Rogers Communications social media
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Oct 29, 2024