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Rogers Communications

Rogers Communications review: Internet, home phone package

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4:47 pm EST
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I live with my in-laws. They have had rogers for years as their internet/cable/home phone provider. The bill started at $135/mon, after a year, shot up to $270/month. Having to deal with the price gauge and service for internet that was constantly intermittent, so paying $270 a month to not receive the services being paid for. So, mother in law decided to cancel service with rogers july 17, 2023. The lady she spoke with, says ok, I will ensure the service stops. Now when you call, the message is all calls are recorded. Mother in law calls a 2nd time due to receiving a bill when service was to be stopped, she spoke with same lady. This lady says oh really sorry, I will correct this, only for another bill to be sent, now over $500! If calls are recorded, why the failure to cut services? Paying for services that weren't provided, then to be sent a bill after cancelling. Now rogers has the nerve to send a 75 yr old woman to collection agency, when there shouldn't even be a bill. Despicable company, taking money under false pretenses, this company is run by thieves and crooks. I would never recommend rogers to anyone.

Desired outcome: Total refund, for the company to have better business practices, not to rob people of their money used to buy food.

Rogers Communications response
Nov 23, 2023 11:18 pm EST
Rogers Communications customer support contacts
Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Hello,

It's disheartening to hear about your frustrating experience. Dealing with billing issues and poor service can be straightforward. We want to turn your experience around. Please connect with us at 1 877 457-7592 so we can address all your pending concerns. Thank you for your patience and understanding.

Regards! RogersHelps! ^ms
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  1. Rogers Communications Contacts

  2. Rogers Communications phone numbers
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    33%
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    TV
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    Home Phone
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    Home Monitoring
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  3. Rogers Communications emails
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    333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada
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    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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Rogers Communications Category
Rogers Communications is ranked 204 among 346 companies in the Telecommunications category
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