Rogers Communications review: Mobility account number: x-xxxx-8020

Hi Sir/Madam

I had been the consumer for Shaw home and mobility service for a pretty long time. I never had any issue of roaming with Shaw whenever I had traveled internationally. Some months back I was advised to shift to Rogers for mobile phone services.

Before moving on Vacation in Oct 2023 I had contacted Rogers to know about Roaming charges in Sept 2023. After I had discussed the roaming service, I declined to initiate the roaming service for my phones.

While I was away, I was informed by Rogers that I had subscribed to the Roaming service and the bill was charged to my account. I called Rogers and told them that I have not subscribed, and the bill may be corrected and refunded. She (the agent) told me to switch off my phone and also the lady promised to waive charges and keep on record my discussions about not using roaming services. To my surprise the money which was auto charged was not refunded and I received a new billing Dec 2023.I called again rogers, the agent explained that the system whenever detects the SIM and will charge you for the roaming. I told him that is not fair as he can check no data used for roaming services and continue keeping my roaming off on my mobile as I was using a different old mobile for my mobility Wi-Fi needs and mobile iPhone 5S is not capable of any digital services. I was just using the 5S as SIM holder.

He promised to put a note to discontinue roaming services for my cell [protected] and [protected]. I had also written a complaint to Rogers.

To my surprise again they sent me a roaming charges bill in Jan 2024.  After coming back in Jan 2024, I had called Rogers again and this time she promised to help me by putting a note to the back office to waive charges. I haven't heard from Rogers yet. I am advised by CCTS to remind Rogers once again as a last time. 

Please look into my case and intervene that Rogers can’t charge roaming services automatically from Customer without their requesting like Shaw was doing prior to switching over to Rogers.

I will appreciate you to refund my forced charges by Rogers.

Thanks & regards.

Mukesh Beri

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