Cell C
Reviews and Complaints

Good Day

Please note that R200 was deducted from my Standard Bank account in December. I reversed this transaction as I have no contracts with Cell C.

Today I have applied for an overdraft with Standard Bank however as there was this activity on my account I need Cell C to take this up as I cannot apply for anything on my Standard Bank account. The South African Fraud department have noted to Standard Bank that Cell C need to sort this out as it was their activity.

I have been given 2 numbers which no one is answering and I need this resolved in the next 24 hours.

I would appreciate your prompt reply on this as this is affecting me and it was Cell C who deducted the money without my knowledge until it had come out of my account.

I would like this to be dealt with as a matter of urgency.

Regards
Karen

Good day

On the 31 January a transaction of R400 went off on my account, it was from Cell C. I then went to the nearest store to inquire what the transaction was all about. i was told that my details were used to take out two cellphone contracts at a cell c store by a consultant named Hendrick Sello. I then contacted cell c support so that they can assist me. I gave them all the details they requested, but till this day the issue has not been resolved, today another transaction of R1300 went off from Cell C.

I am therefore thinking that opening a fraud case with the police would assist me and taking further legal actions such as defamation of character and suing the company as this is damaging my credit report.

I had a very bad experience with the cell c device insurance. My claim was made on the 30th January 2020. The service received was extremely bad I have to constantly call for updates and the agents are rude and not helpful. I was informed that a replacement device was ordered on the 18th February 2020 and delivery to my selected store would take up to 7 working days. I was told to wait for a tracking number and follow up today. This morning at 09:00 agents by the name of Lehlohonolo and Lindiwe refused to transfer my call to their team leader and hung up on me on both occasions. I requested telephone recordings of the conversations to lay a formal complaint and still haven't received any feedback. The 7 days waiting period has passed and I still have NO device.

TICKET ID - 532542 & 921215

Good day, i am discussed with the service i am receiving from cell c at this moment.

Lets start from the beginning, last year the 23rd of October 2019 i booked my Huawei mate 20 lite in to repair my screen, i still have not received my phone back.

After going back and forth with emails and phone calls i received an email on the 3rd of February 2020 that my claim has been approved by the claims department and will go into repairs now and that it will take another 7-14 working days for the repairs.

I phoned cell c repairs today(25 February 2020) to find out whats going on with the repair of my phone, the lady from cell c repair said that the system or status of approval was only given this morning and that it will take another 5-7 working days before my phone will be done.

It has been 4 to 5 months that i have not had my phone and keep on paying for the device, i have more than one contract with cell c and think that this is unacceptable.

I took a contract with cell C in 2005/2006 and I also had full insurance, I've claimed twice with the insurance already in 2006, unfortunately my company closed in 2008 and I notified cell C upon which I was advised to send through my documents and it would be covered under insurance and that I did. Last year 2019 I discovered that I could not qualify for a cellphone contract.I called cell C and was told I owe +R2000 and I never had insurance, how did I claim twice if I didn't have insurance.As a consumer this is bridge of contract and unfair practice. I've called compla

Good day,

What is wrong with the service of Cell C and the people that is not equipped to be of assitance. I have asked a simple question, made it clear what I require and it was said that my request should not be a problem and that the person who assisted me would be able to help me. Just to receive information by e-mail that I did not require or ask for. I don't have any words except really?

Hi i am John Macwili cell no [protected] and my email address is john.[protected]@gmail.com i was using cell c for the past 5 years and now i lost my phone on monday the 3rd February 2020. i have been calling cell c customer care for several times without success. the consultants there looks they do not know what they doing let alone the cell c outlet in Randburg Square the guys there did not want to help me at all as i went there 3 times without being helped. Reason they say the sim card is not registered under my name though i was using it for more than 5 years. if you call the customer care they will tell you that you failed the security questions they cant help you . you are my last hope i want to use my no as i have been using this no for years and now it looks like i will not be able to use it again. Cell c service in general is disgusting, i was told to go to any Police Station to do an affidavit and take it to any cell c outlet so they can help me, to my surprise when i got there i was told that they dont accept any affidavits . so its back and forth please help me.

My name is Reginah ID no [protected]. My email address is [protected]@gmail.com. I made request on my credit report. When I got the report it shows that I opened 2 contracts with glocell pty ltd 2018 0ctober of which is not true. I called last year November after finding out and the person I spoke to confirmed that it was a fraudulent account and they will clear my name within 21 days till today they haven't resolved my problem and I can't open any account now since I'm blacklisted. Can someone please help me where I can report this company.

I lost the device and didn't claim insurance in September. After many attemps to do a sim-swop I am still not being helped at all

Today I received an sms stating you they unable to assist with sim-swop because there was no activity on the sim

1 - Did the money you deducted from my account include 500 panicle which include day + night data + Calling
2 - Was the debit order reduced because there was no activity on the sim?

If not

1 - What was the money used for that was taken from my account?
2 - What is your solution to all of this as I am NOT accepting the fact that you took money from me and did not give me service
3 - I also PAID for the sim-swops to be done……………..so do you think as a customer CellC can just say sorry and I must accept?

The reason for not using this number so long is BECAUSE I have been to your branches several times and no luck

Please do not tell me to waste one more day going to your branches and pay for service I'm not getting

Good day,
I have paid up my cellc contract, but now it seems that it appears on my credit report, I requested a paid up letter on monday 27th of jan, and today I phone as I have not recieved it, just to find out that my request was not done and it has to be done again, and I have to wait another 48 hours, and I really need the paid up letter as in today.

Good day,

I have downloaded the Cell C app on my phone.
And something has been bothering me. I have bought airtime and data
On the App as advertised on the 30 day Double up.
Your App specifies Nite Data. My normal data is being used after 19hoo in the evening, as that was what it was previously.
I would expect Nite date to be from 19h00(In the evening -06h00(morning)
Which is a total of 11 Hours to spend on Nite data.
So what it comes down to is that most months my 30 day Nite day expires without being used. And my normal date has been used up.

Please reimburse for expenses incurred on Cell C App.
Photos referencing attached

Regards
Loshane Ford
[protected]

My is bafana mlambo and I used to have a contract with cell c.

When my initial contract ended I wanted to cancel with them they offered me some contract for airtime and data then I lost my sim card and they failed to assist me with sim swap as I could not remember the people I called.

I just want my paid up letter so that I can purchase a property because apparently I was blacklisted by you guys and this hinders my progress.

Can someone call me or email the letter to me because I paid in full.

Please attend to this asap as I will lose out on the property

Cell: [protected]
Email: mlamboba. [protected]@gmail.com

8 days later and after numerous follow ups my laptop still has not been collected. Received a faulty laptop on contract 2019 June. My warranty with hp has apparently expired leaving me with no option but to unfortunately refer the laptop back to cell c. Every follow up is the same feedback, 'i will escalate with the courier company'. Spoke to an apparent manager by they name of Bongani who is as useless as the call centre consultants. I will no longer make a single payment to cell c until that laptop is collected and repaired accordingly.

I mack mooketsi id no [protected] cell [protected] contacted cellc contract dept to request my paid letter. Then the matter was escalated to legal dept then they provide me a case no [protected] and they promised me to wait for 48 hours. Yesterday on the 16th I contacted them to follow-up again they created another case no [protected] for me. I was by assisted by a rude lady called fina kose saying that I will wait for another 7 days. Then ask her about what happened to case no [protected] she said there's no response on it I mst wait for second one. Dats not me please I need my paid-up letter cellc thanks mack altv no [protected]

Good day

My name is sithandiwe sibiya I have a 24 month contract with cell c which is coming to an end in january. I sent payments via eft on the 28/12 which I assume by cell c I used the wrong ref number. I have emailed about 7 proof of payments to the relevant department at cell c. Yet till today no1 has gotten back to me and yesterday 15/01 my line got cut of. I am upset because I know iv made payments and for the past 23 months I have never missed payments, I am not even given the benefit of the doubt. Can I kindly get assisted on my query and have my line up and running again. The number in question is [protected]. The reference I received from the contact centre this morning after they logged a query is [protected]

Kind regards
S. Sibiya

Herewith all emails I send to Cell c for cancellation and still they charge me
I have a contract with them but fell ill and move then to Kroonstad to be near my doughter and the doctor. Kroonstad do not have Cell C Fibre they can not give me service but they keep on charging me for a cervice they can not deliver. On the 18the November I send them a email for cancelation but it is not done. Herewith all email I send to them. PLEAQSE help in this regard, I do not help to talk to tehm

I have had a nightmare with cell C fibre since beginning of 2019. I applied for Cell C fibre line towards the end of 2018 and i advised them i would be moving to a new complex. Gave them the name and address of the complex and was told i will be able to get moved with my fibre line when i relocate. End of Jan 2019 i moved and notified cell C and was told i could be moved to that complex and should cancel. I didn't cancel right away, as i thought the matter will be resolved. I paid for a service that i was not using and finally decided to cancel and was told that if i return their equipment to the store the cancellation figures will be waived. Cell C has gone and debit my account, not sure how many times and whenever i reversed my bank would charge me +/- R300. I spoke to a number of cell C agents who apologized and told me that the full amount will be written off and a letter will be sent to me confirming this. I have now just found out that the cell C matter has affect my ITC record and now i am struggling to find a new place and a school for daughter because of this matter. I have now been told that they will credit the router and i should still pay thousands of rands which i still refuse to pay as this was not what i was promised all along. And considering the heartache and bad customer journey i have experienced with cell C including my telephone bill, i am really not willing to pay them a cent. Cell C should be compensating me for the grief i underwent. This was the worst experience which has now affected me personally. I am willing to go all the way to the ombudsman to have this resolved as i feel i have really been treated so unfairly and in the worst possible way considering that i am still their customer.

Ticket # [CF104621]

I've been trying to get hold of the legal department since last year and sill had no luck, my contract is running up a bill and I've been trying to make payment arrangements but no one gets back to me and now I can't pay for my account for months, no one is making an effort to assist me, No one can give me the balance nor the banking details, and I feel like I should involve my lawyers because this is effecting my credit history.