Cell C
Reviews and Complaints

I just got my 2 months old phone (contract) booked for technical issues. It's anl Samsung A73. The store is refusing to give me a loan phone at the moment, they have excuses every time I go to the branch. This is a huge inconvenience for my livelihood! Can't perform transactions or travel to work as I use taxify! This is the lakeside mall branch in benoni. PLEASE ASSIST.

Email:[protected]@gmail.com

Alternative contact :[protected]

Paid up the account 25/5/2022 , I have not received a paid up letter.i last requested one this afternoon at their shop and was told it will take long for me to get a paid up letter as the people at their shops are requesting on clients behalf 🙄.

I called in on the 11/10 and was told that they will request on my behalf,which is not guaranteed but just to give benefit of the doubt. I was also told that I can also try send a request on my side only to find the email given by staff member was incorrect.

This ongoing as the is no direct email or contact to be assisted,very frustrating 😔

I'm on contract with other service provider but using cell c network, on Saturday I bought discounted data for 7 days amount to R79 which was supposed to be 1GB every day but I only got only for that saterday nothing since then .I called them but they referred me to Blue label connect which they in turn referred me back to cell c siting that they don't sell data

August 2022, i took a sim - data contract with Cell c.

It didnt work the whole month then i called them and told them my problem. The agent told me that everything was fine on 5he system. But still no network coverage..

September i called them again and another agent told me that they gave me the wrong package that doesnt support my network area. I told them that its not my fault they must cancel the contract because i cannot pay for something im not using. 😭😭

Yhooo these people dont wanna help me, they debit in my account and when i call them they always tell me that tbey gonna lodge a complain, theygonna call me befor 48hrs. After 2 days when i call them back they busy telling me that theyve been trying to call me and my phone was off. Which is a lie they dont call me back.

I want cell c to cancel that contract because its not my fault, they gave me the wrong package.

We have queried numerous times with no response.

On 25 September 2022

We spoke to Norman L at 11:57am.

Reference number : [protected].

We requested information as to why was a month to month data contract converted into a 24 month contract without our approval.

We also request information regarding the cancelation of this contract.

We have still not received feedback. We request urgent feedback.

Thank you

Good day, 

Kindly note that I have recently been contacted by no less than 2 strangers. When asked where they obtained my number, they promptly advised that same was given to them by CELL C. Please see below screenshot of one of the most recent interactions.

Please advise why CELL C is leaking my information/number to third parties? This is a breach of the POPI/POPIA Act and I didn't agree nor consented to my information being "spread around". You know I can sue you for this, right?

I suggest you conduct an internal investigation and establish how my information got out and by whose authority. As I deem this unacceptable that third party companies are being fed same. 

I await your urgent response. 

Kind regards, 

Anina Kruger [protected]

Terrible service from Cell C

I have recently started a new job and as part of my mobile allowance, I need to migrate my number to an enterprise work package by porting my existing number. I request the cancellation of my contract on the 1st of October 2022. Cell C responded saying I have a penalty of approx. R4000 to cancel the contract which expires in March 2023. This is not true as I haven't upgraded for some time and the contract is now month-to-month. Cell C said I signed a contract with their Hatfield branch which I have never visited. They advised they would get proof of the contract and provide feedback within 48 hours. It is now the 18th of October and I have emailed them approx. 6 times with no feedback.

The contact centre number is [protected] and is a call centre for clients with "exclusive" packages. However, it doesn't work and gets reverted to the "normal" call centre. The agents here cannot help as I am an exclusive client even though I never asked for this. They then transfer me pack to this "exclusive" call centre where nobody answers. This back-and-forth has been going on for two days now. Eventually, after begging to speak to the manager at the "normal" call centre, they promised someone would contact me today, 18 October, for feedback at 14:00. Needless to say, nobody called me. The worst service I have ever experienced in my life. I have to move my package by the end of this month. I wait with bated breath.

I received a call from Cell C claiming that they can reduce my monthly cost from R800 to R400 (don't have exact amounts) I expressed that if anything I would like to know how much data was attached, was told that included is 30GB data and they said they would send me a sim to use in a dongle which I said I didn't want, only to be told its linked to the number so the kids or anyone can use it etc etc.

Now it appears all he did was add R249 (30GB) package to my existing contracts, no discount on the bill and I cannot get Cell C to provide the recordings to prove to them, the worst now after 20 calls or so I manage to pass their security check, now I get a call 5 days later and now they want to verify before helping me and I fail a security test. They ask what was the last debit order amount! I supposed be sitting on banking or all other documents in case they ask a question... it is virtually impossibly to cancel something that they illegally added to your account. CELL C ARE FRAUSTERS. PLEASE BE WARNED DO NOT ENGAGE WITH ANYONE ONE TELEPHONICALLY FROM CELL C.

Good day - I am struggling to get Paid up letter from Cell c - since 2021 - I have been calling this 084 135 - but that number is so useless if you put your number - the response you get is that your number does not exist - when you try other options you get cut off. if you are lucky to get a Consultant they always pass the bark by transferring you to somewhere - and also that consultant will pass you to someone else - been struggling with this for a while for simple Paid up letter .

the number i used to use was [protected]

can someone help me please my email address - [protected]@gmail.com

my cell number [protected]

regards

Balter Mtyali

On the 3rd of October I signed a contract for a new Samsung ZFlip4 phone - the special included a free pair of Earbuds - after signing the contract the agent told me that the earbuds are out of stock and they don't know when they will get more stock as the warehouse is saying it is on back-order. Till today, they have not received stock and they don't know when they will get stock.

The challenge I have is that the special offer did not indicate the inclusion of earbuds "while stocks last" - I demand to have a pair of earbuds included in my deal that I signed on the 3rd of October and I'm not prepared to wait such an extensive time until Cell C warehouse manage to purchase more from Samsung.

Had a contract with CellC, Contract was paid in full by Nov/Dec 2021. Since Then, after Numerous attempts and Reference numbers and phoning and sending proof of payments, CellC is still deducting from my account and its October 2022. So, I have a huge credit. Still struggling to get my credit!

I also had numerous of calls that Cellc has dropped the phone in my ear + If I want to know what the advisors name is, or who I am speaking with, they have no response at all and ignore my question. I went to Cellc Nelspruit, Ilanga Mall and even then, they put the phone down in Musa's ear who is the advisor for Nelspruit.

This is very bad service! they are always helpful to get the contact, but as soon as any other situation surfaces, then you struggle for months to sort it out!

This is Terrible service to say the least.

Dear Cell C

I am sick and tired of you for not finalising my refund.

Firsty your customer service department is quick to say that someone will come back within 24 hours and no one is coming back.

I made a lot of calls to your call centre that always tell me that someone will come back to me, and no one did.

I am listing a lot of case numbers from your sight asking for the same documents over and over again without solving my problem.

[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] and [protected]

My next move is to go to the ombudsman, Hellopeter, radio's and the newspapers if this problem is not solved within the next 24 hours

REF [protected]/[protected]

Mr Charley Pietersen

Author, Inspirational Speaker, Life-Coach & Facilitator

Doctorate in Humanitarianism, Honoris Causa (The Global Alliance, USA)

[protected]

Hi my name is Lebogang Seleke and I was cellc contract customer, things didn't go well for me then I couldn't pay the amount that I owed, then they send their debt collectors to get that money from me, then I paid all the amount, last payment was in November 2021 and then the debt collectors promised me they gonna send me my paid up letter within 24hrs till this day I haven't received it and it appears on my credit profile and it says I'm 6 months in arrears, please look into this matter and help me

Good day

I tried to cancel a contact I never agreed on. .

A Guy from Cell C phoned me and said to me I am up for an upgrade and if there is nothing wrong with my phone I can get discount on my current contract by just going on with it. He also said he will then give me 30 gig on my contract, so I assume as part of the discount he gives the 30gig on my existing contract.

I would never agreed on an extra contract as I do have unlimited wi-fi at home

I tried to cancel that contract as I only saw that with my new statement I received last week.

I repeatedly asked him, so my total amount will be The R400 and something plus my daughters contract of R300 something. He repeatedly said yes, the R400 is my total amount. Go and listen to the voice recordings. He phoned me several times as the line was bad.

Also, I never received any sim card or anything…… I want proof where that sim card was delivered and who signed for it, because I did not.

Please cancel this contract and take it of my name.

I urgently await feedback

I live overseas and still have a SA bank account . I noticed that all of a sudden a I was getting debit orders from Cell C dating back to June 25th. I contacted Cell C and they told me I have to get a affidavit and give statements showing the debit orders . I came back to the country and went to Cell C on the 5th September and provided those documents and was told that Fraud division would contact me. At the same time I went to FNB to request a stop order and was told that it could take up to 40 days to have it activated and that it was only valid for a year , basically I need to the service provider to cancel the debit order from their side. After not hearing anything from Cell C I sent an email on the 12th September to [protected]@cell.co.za as I hadn't even received a case number as well and again sent through all the documents that was required. I got so frustrated with the lack of communication I contacted Cell C on Fb and was just told its still under investigation. I managed to get one debit order reversed with FNB but the other's are still pending. I do not understand why this account is still open when I have affidavit stating that it wasn't me who opened the account and they I have raised this Cell C why are they are still deducting from my account

Our month to month contact for data was converted to a 24 month contract, we didn't receive formal communication or letter about this.

Other customers have also complained about this.

[protected] Reference number for the call.

We requested for the month to month data contract to be canceled.

Cancellation with no feedback.

Your debt collection company is calling for payment, when we canceled the month to month contract.

Please investigate and cancel the contract.

Thank you

Good Day

In May 2022 an Cell C agent phone me to offer me a new phone on upgrading my contract. He alos said with the upgrade i will receive a watch.He offered me a 30G data contract.He then went and create a second account for the data contract which i did not approve to.I also said this cannot be debitted from my bank account because my bank account is dormant.I received the phone but never the watch. Also never received any statement on the data contract which i did not know he created a second account. In the 6 years dealing with Cell C this was the first.I then send emails again to cancel my debit order because i pay via my app. Still nothing was said about a secon account.When i queries about the watch not received i was tols he will escalate about why the watch was not send. This week i received phone calls regarding me being in arrears on a second account. First time i heard about this so called second account.The lady who phoned me started shouting at me.Today i went to the branch whereby the Cell C agent to asked for this 2nd account debit order to be cancelled. The person said no i need to supply them with a retrenchment letter. What a lot of bull.I am not retrenched my bank account does not exist .Please place people in the positions who can do their job.

Dear Ombudsman

Cell c is giving me a run around for my account.

I had an overdue amount of R8500 which I paid last week (attached proof of payment). I have received an email confirming my payment was received. I then contacted Cell c and the consultant said that my line will be reconnected. Today I received a cell c statement also attached password is my ID number

[protected]. On this statement says I have to pay in R2253 which to my knowledge if I paid the outstanding balance and as discussed with consultant from Cell c my line will go back to normal and I will pay my monthly contract fees. I call cell c today who then tells me my account has been handed over to a company called Blake and associates. I called blake and they have advised me that they do not have any records on my name. I called cell c again stating my problem and the consultant then gave me a number for a company called Hammond pole who I then called and this company stated to me also they do not have any records for me.

I am now running around trying to resolve this problem and get my name of the bureau and cell c can't access my account due to my records being suspended. I asked to speak to someone higher and they cannot assist me with that also.

I do not know what to do and I am running out of patience with this company

Please can you help me rectify my problem. All relevant proof is attached.

Everytime I phone this pathetic company they say I fail the security test and next time I past the test yet I'm using the same answers to questions. This is the worst network to deal with. In actual fact I shouldn't have even damn paid cell c for the way they treat customers like they giving services for free. I am paying for the service. This story will be widely spread a cross social media and to national credit act aswel. I have already filed a formal complaint with the ombudsman.

My contact details

[protected]

A contract was fraudulently opened on my name, i contacted cell c, they closed the account but have not refunded me my money for the unauthorized debit order. I submitted and avadavat , bank statement and copy of my ID, each time I called I get a new reference number and nothing gets done, this has been about 6 months now, these guys at cell c are pathetic in this department and have no care or concern over this, I am also asking for my ITC credit record to not be affected as this was a fraudulent contract, to date nobody has called me, I have numerous reference numbers and names of all the people that I spoke to.

Kindly contact me on [protected]

HI im very disappointed in your customer service if i say disappointed its an understatement your call centre people has no customer service getting all irritating and things i am a customer when i want answer they are suppose to assist and if they do not have the answers they are suppose to tell me they will come back to me this lady that helped me was so rude and she did not want to give her name im extremely upset 

you feedback is highly appreciated thanks