Cell C
Reviews and Complaints

Cell C has listed my ID Number for Fraud at the Credit Bureau. I've contacted Experian and they've given me feedback that someone tried to open an account using my ID. I've lost my ID twice in the past few years, luckily nobody has been successful in opening any accounts.

I need Cell C to remove this flag as it is causing issues for me. I've tried to call your [protected] number, but nobody ever answers. I've also written a review on Hello Peter as CELL C has been really giving me grief. If it's not saying I have an account with you guys, it's now fraud.

I have no association with Cell C at all, in fact I haven't even tried opening any contracts with you for the past few years. Please have the flag removed.

Good evening

My name is Tlou Sophia Hlako with the identity no:[protected]. I have a complaint to lodge. My story is as follows: I have booked my phone with cell c insurance for repair on the 04th of April 2023. I then made a follow up with cell c store in lakeside mall regarding the progress on the 15th of April which is where i left my phone. It was then that I was provided with the reference number and contact details for the insurance. I phoned the insurance immediately and was told that they are waiting for my copy contract and my latest statement and that can be requested from the customer service and that they have communicated with the cell c store about all this. I phoned the customer service same day requesting the documents and was told the manager will email it to me but nothing was received.I phoned again on the 17th of April nothing was send and phoned again today the 19th of April was asked to wait for the documents for 30 minutes and that the follow up call will be made to check if I received the documents. Still no documents no phone call and my concern is my phone is sitting with the insurance company for over 2 weeks Joe without bee touched as I was told they can't start working on it before the documents are submitted to them.

I will really appreciate if my complain and concern are taken into consideration and treated as a matter of urgency.

Thank you

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19.04.2023, 20:59, "Tlou Sophia" :

Show quoted text

My Cell C account was handed over to SSDA, thereafter on the 29th August 2022 i settle my Cell c account via them, and as per Gugulethu from SSDA, Cell C was notified on the 30th August 2022 that i have settled the account but as at today 19/04/2023 my account still appear handed over on Cell c system.

This is an appauling sevice i am getting from cell c, after countless number of times trying to contact them and SSDA with no good outcome.

INCOMPOTENT AGENTS AND BAD CUSTOMER SERVICE, DELAYED DELIVERY.
I had the worst experience with Cell C. On the 12th April I was assisted by Precious P* who appeared to be nice at the beginning only because she clearly wanted a sale. She then proceeded to PROMISE us that the phone would be delivered on the Friday or Monday. Upon following up for delivery, the Cell C team advised that it was not even validated or approved as yet. Then yesterday the 18th April, we were told that it will be dispatched today, upon calling in AGAIN, we were told it was only APPROVED today and that I would have to wait another 7 days.

Precious also advised that we cannot go into the store, but another agent advised that we could go into a store. Other agents pretend that they cannot hear me and then end up muting me and ending the calls.
Requested to speak to a manager, with apparently NO MANAGEMENT on the floor. This is why these agents are catching on the most * and are incompotent to do their jobs.
Precious ignored all my emails from the Thursday right up until now and is taking no accountability.
I will not let this * slide as I have been a Clint with Cell C for as long as I can remember and this time, I will cancel the contract before even receiving this.
They do not deserve my money.

I took out a product with cellc and I was told over the phone that it's a month to month upon cancelation I'm being told I owe and the account is overdue. My recent interaction with one of the agents I'm being told that cellc does not offer such products anymore and who's fault is that, because I was assured by the consultant that it's not a contract. How can cellc defraud people in that manner they are not consistent as they don't provide the same feedback. I requested the call recording but their unable to provide me with that

Hi,

Cell C called me, and I upgraded my contact to a new one. I've been promised over the phone that my new debit order amount will be R699.00 on the 1st of March.

My account was debited with two contact amounts, and they did not upgrade me, instead took a new contract without my knowledge and approval. I reported this wrongful action on the 13th of March and requested to act in faith and to correct the error that was made.

No one I'd fixing the mistake, I've been billed in April again.

A consultant in the so-called back office called me on Sunday the 16th of April, confirming my case is valid and that the finance department will be in touch to refund and to ensure that my account is updated correctly.

When will this happen? I cannot afford another debit order overstating the promised amount again.

Your help is highly appreciated. @CellC

Kind Regards

Chantal

[protected]

Further to this as it was not my fault cell c payment did not reflect on your system they have cased me emotionally stress and mentally stress as my bank charges accumulated to over 1400. I will be in touch with my lawyers to take legal action for suing cell c for all the emotional and mental issues as well as putting me under a financial situation. I still have not received a response or my money back. Kind regards. Immediately pay me back my money that didn't reflect on your system and pay me back all the money that times that you were debited and caused me to be financially and as I have suffered mental. Stress. I will take legal action and sue cell for millions if I don't get all my money due to me by 9am. stressful situation. Or else I will take legal action and sue cell c for millions

Im unable to get ITC number from Cell C because their Prepaid department is down. I called customer care and they sent me SMS saying my IMEI no and cellphone number provided doesnt match. I called customer care again and the second agent just gave me the ITC number without any hassle. After sending to insurance, the insurance says the ITC number is incorrect. Im not sure if CELLC is playing me around or what. I really need this ITC number for insurance 😥

Good day.

On the 27th March 2023 I wanted to upgrade to a samsung A33 with watch5 on as per advertisement. Was told its discontinued and does not come with watch5. I then opted for an A34 and was told after asking that it comes with a watch5 2gig pinnacle R459. The upgrade was done successfully. Notice that on the agreement sent, agreement no [protected], via email from the retention department that it came with watch4. Called immediately, however it was to late to cancel as parcel was sent out. Was advised not sign for receipt and the couriers will send it back. On 29 March 2023 the courier service arrived, CourierIT with reference no CELLC13152057. Did not sign and it was returned as per mesage witch indicates that was returned to sender on 2023/04/04. It also indicates returned on 2023/04/06 with ROW no: 777103Then opted for A53 with watch5. Could not be processed as they needed to confirm return of canceled order first. Since then, to date, I have spoken to various consultants. Same story of them waiting for a RAW number. It has been co firmed that the parcel has been returned, however no RAW number available. It is a typical case of the one hand not knowing what the other hand is doing. Not to mention the level of experience which is extremely frustrating, borderline incompetence.CELLC NEEDS TO GET THEIR ACT TOGETHER.

On the 05 of April I lost my phone

So I contacted cell c people to help me in doing my SIM card

I've been going to the store an calling them for more than a week now an I'm unable to get help

What should I do now coz there are sms that I should get

I'm a matric student I need to apply. An j can't coz I lost the SIM card

Please help me

My contact number is [protected]

The stores I went to were in Westgate Mall, also in maponya

An debit order of 1681 was returned and a debit order of 1610 was successfully paid as confirmed by my FNB, however Cell c is disputing this amount an not cooperating in resolving the issue.
and have now added the amount onto the next months bill.
From: Hein Scherman
Sent: Wednesday, 12 April 2023 09:36
To: sm
Subject: RE: Acc
Please advice what is going on?
From: Hein Scherman
Sent: Tuesday, 04 April 2023 10:42
To: sm
Subject: RE: Acc
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
Don’t understand how it has not cleared yet since the 28TH?
Can I also please get feedback on my 2nd question?
“Also please advise on what date [protected] and [protected] will move to month to month billing?
As well as what the amount will be for these 2 lines on benefits only?”
Sent from Mail for Windows
From: sm
Sent: Tuesday, 04 April 2023 10:29
To: Hein Scherman
Subject: RE: Acc
Thanks, the amount has not cleared, it should clear within 48 working hours.
^PN
SM
SOCIAL MEDIA
www.cellc.co.za

Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Hein Scherman
Sent: Tuesday, 04 April 2023 10:18
To: sm
Subject: RE: Acc
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
ID [protected]
Also please advise on what date [protected] and [protected] will move to month to month billing?
As well as what the amount will be for these 2 lines on benefits only?
Sent from Mail for Windows
From: sm
Sent: Tuesday, 04 April 2023 12:59
To: Hein Scherman
Subject: RE: Acc
Unfortunately, we can’t confirm that the lines won’t be suspended, however, we are waiting for the debit order to clear.
^MP

My line was suspended 06/04 after a missed payment 31/03. I immediately called customer care to assist to rectify situation and make payment but I called customer care that reports being available 24/7 to be told by voice automation that I should call in office hours.

I ended up getting to a consultant through many other channels of the helpline but there was always an issues regarding why I can't be assisted. E.g. I failed security.

I called the service lines at least 20 times the 06/04 to rectify situation and eventually got to someone that then sent an SMS with how to do the payment and advised me to call back after payment so that line can be opened again.

I called back again multiple times struggling to get to a consultant .

I generally am not someone who forces her way but it was an urgent case as I'm a medical doctor and am allocated to be called in emergencies for the long Easter weekend for a local hospital so my line needed to be opened ASAP.

The next day 07/04 , I received an SMS saying the payment was received it would take 2-5 hours to rectify and be opened. I waited till the time was over and called customer services back with it still not working.

Again, even getting to a consultant was a struggle with multiple attempts and having to get to someone through other channels e.g. home fibre department/prepaid.

There was a different problem every time I called. E..g failed security, supervisor not there, payment not shown as allocation but need to call back again to rectify.

At this stage, it is not the personal convenience that is my biggest concern. I have gone above and beyond trying to rectify the problem for patient safety but this is not taken as a matter of concern from cell c.

I will need to take the matter further as lives are at risk despite my efforts and will need to switch networks soon as I cannot rely on cell c to assist when urgent matters arise.

I anushka van der westhuizen is very unhappy with cell c I had not payed for january 2023 my account was +-5000 I lost my job so a couldn't pay then they called me and a explained my self then they suspended my account up to today the 5 april 2023 we cant call out but how can still pay if I dont have a job my account is standing on 16000 now but I told them I dont want to upgrade my contacts end of feb 2023 can someone please help me with that

I took a contract deal last year November with Cell C for the Mecer Guru. I used the laptop just to setup my password and stream some online videos and browse the internet. The laptop then gave me problems with the keyboard and touchscreen the keyboard refuse to work and the screen just doesn't want to take my password. I contacted Cell C more than several times to complain they told me the IMEI number doesn't match so based with my last call on the 8th of March I finally decided to ask the consultant which is the IMEI number on the box because there is two numbers just give me the first four digits I finally gave the right IMEI number which every consultant I spoke to didn't even help with that I figured it out on my own to ask this question. Finally they gave a reference number which is CCD458907 and told us ram couriers will pick up yet I am still waiting for them to pick up each time I call cell c to follow up they say there's no pick up date yet, so how long more must I wait I am paying R499 month for a laptop that isn't operational. And just now I called again Cell C cuts me off after being transferred to the repairs department, Cell C wasn't like this before now everything is going bonkers on their part my last complaint was about my upgrade for the Samsung z flip 4 which took forever but finally got it last week, Now this. What's happening guys!

My name is Alimmah Pillay

My email is: [protected]@gmail.com

Contact number is: [protected]

ood day

I trust you are well

Please assist, Cellc failed to debit my account on 28/02 and advised me to make payment via eft ……payment was made on the 03/03 however Cellc failed to allocate my payment to date.I called in numerous of times with no assistance I even emailed different departments, I also went to Cellc chatsworth store and that was the time they gave me reference number that is [protected] however when I called to agent has given me a reference number all that was stated too me to email them proof of payment and the case will be worked with in 24 to 48hrs however nothing was done every two days being calling same information was given and had to sent proof of payment yesterday I walked in to another cell c store to inquire the states of my case the agent than called billing and they still working on the case it’s a month now my sim card is now block and they claiming I’m in areas however my biggest concern is not it’s the 31 of march and my my next payment is due and I only put the R1200 that I owe for this month however when I was in store it stated I owe R2189 meaning they charging me for the a month that they hadn’t allocated this is causing me stress and I can’t afford too pay for something that’s not my fault they sent me the reference number to pay and I done as followed on the 28 February they were supposed too debt the money on my account however they failed to do so when I called them they stated they had taken it however they hadn’t called them back at was stated they can’t debit twice I should eft the money a month later they can’t find the money my bank states they have the money I’ve being running in circles as we speak I’m on the line with cell c and have been put on mute for almost 45mins

I am unable to source an ITC Number and the agents are unwilling to escalate my complaint. I purchased an Apple Ipad during 2013 and obtained a 2 Gig Cell C SIM Card until the 14th December 2022. Thereafter I used the 10 Gig Cell C WiFi until 2021. The Ipad was since stolen and registered on the Cell C network on the 3rd February 2023 by whoever stole the device. Cell C appears to be unable to escalate or resolve the matter and or provide any satisfactory service in this regard.

I require an ITC number and blacklisting of the device urgently

My Cell C contract ended August 2022 and my account was settled in full. To this day (28 March 2023) I have not received a paid up letter from Cell C, and this includes follow up calls to Cell C daily and two different case numbers logged. This affects my credit score as it still reflects as open and active on my credit profile. Cell C provides disgusting service delivery

I am on a data contract with ceLL c. I did not receive a new simcard for the data contract however my prepaid number continued to receive and use data.

For some time I have not been able to use the data for reasons I do not know. I assume that the problem could be with the sim card as I currently can view the balance.

I currently have 61 440. mb and 20 480.00mb data and the sad part is; I'm currently unble to use the data. A debit order of R262.09 runs from my account each month however, I do not receive value for my money as my sim card cannot use data allocated.

I logged calls with Cell C for more than 6 times to report this matter however I received no positive outcomes from the network. I have been apologised to and at some point my call was dropped as I wanted to talk to the supervisor.

I'm of the opinion that the officials at Cell C are pressured to push the statistics at the expense of customers and to apologise to clients in order to close a call.

Cell C has no regard for me as a customer, as a failure by Deliveries Unit is not a concern of their Customer Services.

The last time I called I was informed that I need to buy a sim card and do a simswap. Im conflicted as I cannot buy the sim card as I was never informed about that when tooking the contract. The last response I received from them last tame was as follows — A new Sim card could not be delivered upon the activation of your data contract because you opted to use your existing number and sim card.

Please purchase a new Cell C unregistered Sim card from a Cell C store alternatively you may purchase it from your nearest retail store.

^MN — As a customer I feel that sad and angered as I was never informed about simswap when taking the contract.

I took out an data contract on the 5th of February 2023 for a Packard bell i7 laptop originally but had to change the laptop due to stock not being available, so I changed the laptop to a Huawei mate D14.

Delivery hasn't happened since me as the customer has to do follow-up with cellc as to where or when the delivery will happen.

Its already the 17th of March 2023 and i have not received anything relating to a laptop or data sim from Cell C but I'm expecting to pay for a service i don't have or took ownership off.

Im not being compensated from the call centre side as the communication from Cellc to its customers doesnt exist.

To top it off I'm sitting with a waybill CELLC13146440 that was last updated on the 15th of March 2023 stating its with the delivery drivers from Courier IT.

I would like to state that I have a paid Up letter from the Nimble group for an account I had with Cell C. I have contacted Cell C numerous times to no effect to update paid Up information to credit providers it adversely affecting my score. 40 days have lapsed since I've settled the account owed to Cell C. Call center agents for Cell C say they do not have a record of any such accounts. So they cannot assist me.