Cell C
Reviews and Complaints

This is the latest on my forever ongoing request for a paid-up letter.

So after I posted a complaint on the 22nd of June 2022 I received a call about two days thereafter to investigate my case, which was by far the most assistance I've ever gotten from cellc.

On the call I was informed that there was an outstanding amount which Cell C had not brought to my attention or notified me about, hence the reason they could not provide me with a paid-up letter.

I decided to pay what ever I needed to so that this nightmare could finally be over.

When liaising with the cellc agents I specifically asked that when I make payment will I receive a paid-up letter and it was said that the amount owed will be the handover amount of the paid-up letter.

I then made an immediate payment on the 6th of July 2022 with good faith that this time it would not be a long drawn out process to receive feedback, the following day the agent responded and confirmed receipt of proof of payment, thereafter a request was made to allocate the payment to the correct account.

Since then I have not received any feedback even after sending countless emails to all the cellc emails that I could find. I was told it would take a maximum of 72 hours to receive feedback. It is now heading for 2 weeks since I made that final payment.

I said this before and I'll say it again. I am in urgent need of the paid-up letter. I did the right thing and now cellc yet again is not responding to any of my emails. I am attaching the email that states that cellc is in receipt of the proof of payment.

Unfortunately this is my last attempt to resolve this myself. If I do not receive the paid-up letter by the end of the week I will have no choice but to take legal action against cellc to resolve this matter as it is a major setback in my life. It is not only affecting me but my family as well.

I have had an existing contract with Cell C Kimberley . I seldom use the phone for outgoing calls, mostly for Incoming Calls, WhatsApp and Video Calling. In last week it came to my attention when my office colleague's, family members and friends complained they cannot reach me it says 'The Number does not exist'. In last week I was in Centurion and went to the Office in the mall. Very unhelpful and said I should call Customer care and I cannot do it there and I asked how do I call them since I am blocked from everything. They ended upbgiving me a statement with an amount of R3 705 and told to to sort itvout with legal. Eventually got to call Customer from my family member number when I returned to Kimberley they referred to to Legal as my Contract Number was permanently deactivated. Upon enquiry, Cell C never debited my account . According to them I payed R516 less and an R87 in April 2022. Then my account was not debited for May and June which automatically made me in arrears for 3 months and permanently deactivated my contract on 30th June. My contract is monthly R429, However I was still billed for July and because my contract was cancelled upon Cell C instruction I was liable to pay R3 705. The saddest part of it all I was always a loyal customer it was just this year was a bit financially difficult withh my mom's passing. I was due for a upgrade in September and now ai was forced to pay the whoke outstanding cobtract amoubt which comes to end actually in December on top of it I do not have access to my phone number and its where alll my details and bankig details go to. So just imagine all this frustration and several sections I had to call. I humbly request Cell C to look inro this matter and see howbthey can please accommodate me to reinstate my contract. As I have had this number for moat of my working careers and to change numbers now is a catastrophe.

Your assistance in this matter will be greatly appreciated.

Thank you

Rowena Kenny

Hi I've been trying to do a sim swap for the past 2 weeks and I'm still not getting it due to incorrect answers,this number is very important to me it is my life,I applied to many places I'm expecting calls,how can I remember numbers I dialed 2/3 months ago because I don't usually call with this phone there's another one for call

I Retumetse Gloria Nkhekhe I lost my sim card about 8 months ago and I've been trying to get help for sim swap but nothing up until today, they telling me to go the the nearest cellc store of which we dont have it where i stay in Aliwal North Eastern Cape, so I am paying for something that i dont even get a benefit for I am now even thinking of changing my bank account I don't care even if i get a bed credit record because now my money is taken for what nothing. My number are as follow [protected]

this all started on the 29 April when I the daughter received a sms stating that the contracts will get deactivate .I sent the message to my dad . he then contacted customer service to find out what is happening. he spoke to agent who had assured him the service will not be cancelled as we making payment by the next day 30 April .

the next day 30 April they cancelled all my dads contracts which he had 5.

when we called up again on the 1 may they said to us that it was a mistake and they can see that the account was not in arrears.

till date nothing as been done to assist us. we have had 5 contracts and have been paying 2200 every month .

I'm very disappointed and would like to lay a formal complaint over the service we have received and have still received no help.

On the 20th june 2022, I have made payment of r 14 252.23 to cell c to settle my contract debt, I was told once I have made the payment, I had make a phone call for cancellation of contract as the payment will reflect after 48 hours, I did call for the cancellation of contract only to find out that the money is not showing on their system, I was asked to send a proof of payment, I did send the proof of payment to the email address they gave me, after two days I did phone again, I heard the same story, I was then reffered to another department for allocation of funds, they also requested for proof of payment, I did send the proof of payment, july 8 2022, I recieve an sms with a reference then I was told the funds will be allocated in my account after 48 hours, till today's date no funds have been alocated in my account, when I phoned them they say their system shows that my query is still on process, its been weeks now

On the 24th of April I was called and sold an upgrade on my account by KZN CF Outbound (invoice number: 4381865IN0000948) Doctor Nkosi - Last week my services were canceled due to Non Payment. The agent did not upgrade my line but rather added an additional line to my account. this has lead to double invoices for the different lines.

I have tried calling 084 135, getting pushed from pillar to post. No one knows or cares.

I drove an hour to my closest store Three Rivers: They said I might as well take this to ICASA- there is no way they can help. Unless I pay what they say I won't be able to call. I don't owe the amount stated as payments have been allocated to separate accounts.

Please can I speak to a person that knows what to do? I am beyond irritated.

Regards

Heath

On the 1st July 2022 I phoned the call center in order to cancel my contract. I was told that I won’t be able to cancel my month to month contract because cell-c has decide to put me (without my permission) on 24 months contract. I made it clear that I was not interest to be bound by a contract. I was coerce to believe that I can cancel the monthly contract at any time with no fees.

I then proceeded by sending an email and the below was their reply.

Thank you for contacting Cell C.

We have received your query regarding your Cell C account

Kindly note that the below SMS was sent to all customers regrading the changes on our Cancellation Terms and Conditions: "Dear Valued Customer. We have updated our terms and conditions to include an early cancellation penalty, which will be effective from 2021-11-01. Please click here https://www.cellc.co.za/cellc/subscriber-agreement to view our updated terms and conditions, which also outline your options regarding any changes to our charges. Please call us on 084 135 or email [protected]@cellc.co.za should you have any questions. Cell C"

Therefore for cancellation you are required to pay the Commitment amount.

I have been trying to get a refund on my contract account but Cell C keeps toying with me like a yoyo. At first I wasn't even made aware that there was a refund due to me and later found out when I called to inquire about my account status.

I was asked to provide proof of payment for the account and I explained to Cell C that the proof of payment is from a different account to the one I had initially opened the account with and they said it was ok but when I provided the proof of payment, Cell C went silent and months later when I called to find out what was the hold up they told me that I provided the wrong proof of payment and this was after all the explanation I gave them and they were ok with them.

5 months later I am still cvalling Cell C and getting the same run-arounds. It is unfortunate that when we owe Cell C they are quick to list us but when they are supposed to give our refunds they prefer to screw us.

I am tired of this and I think the ombudsman or small claims court will help me get this matter resolved

This is the second monthly that I am receiving unauthorised debit orders onto my account. The latest transaction details are as follows:

RMB Private Bank:-) Paid from a/c..040585, 08 Jul: R1988 Ref.Cell C [protected] I; Avail R….

Good day.

I am filing a complaint and possibly a court case against Cell C for its extremely awful poor service and laziness of not helping me multiple times. I canceled my contract with cell c almost 3 years ago, the employee from cell c that apparently canceled my contract didn’t inform me that they changed my number to prepaid which means they didn’t cancel it at all.. not doing their job. To this day 7th of July 2022 (bear in mind I ended my contract 2019/2020) i am still being billed by cell c, I even have a different number and contract with MTN. The number from my cell c contract that I cancelled is not even in use or on any SIM card and they are still billing me every month. I phoned my bank and they recommended to open a court case. This is extremely frustrating too as I did not want to go to this extent yet but everytime I call 084 135 to try cancel it again and speak to an agent, they just kept transferring me to a different agent, not wanting to help me, almost on purposely not wanting me to cancel the contract so they carry on billing me. I’ve never felt so hopeless before. This is so so wrong. I need help please.

My Cell C contract ended in 04/06/2022.

I reached out to MTN in May 2022 to port my number so that I can take out a new contract with them.

Cell C released my number to MTN as my contract was ending.

I now still receive month to month bills from Cell C but I am not on their Network anymore.

I have tried to cancel numerous times but no one can assist me, they are sending me all over Cell C and sometimes when they put me through to the next person the line is lost and I have to start all over again.

My timeline is as follows:

1. I phoned the cancellation dept. they can't cancel because there is something wrong with the porting - they put me through to the port dept. - silence - nothing - no ringing - I waited for 10mins.

2. I phoned customer care - they can't help - wants to put me through to port dept - I ask for direct number - they put me through and the same as above happen.

3. I phone the number provided [protected] - and I speak to another consultant that cant help met - gives me the same direct number and puts me through to ports dept. - same thing as above, no ringing, silence not answering for 15mins.

4. I phone same number again - and another consultant puts me through to prepaid dept - I speak to another who puts me through to contract dept - and there again line gets lost somewhere - silence - no ringing - no music - no answer for 10mins.

I payed the bill but still my account is suspended and again I called tu o make an arrangement but still they suspended my account but it not even 60 days

I settled my account in the December 2021. till date i have not received my paid up letter. they even send me an email in December showing my balance is zero and confirming that the account is settled.

I also followed up with emails and all the supporting documents including the POP and their acknowledgement for receiving payment and allocating the payment.

after numerous emails and phone calls to no avail.

how do I get my paid up letter?

Payments made on account but still no service received. Change debit order to EFT payments. They cut my wifi service i still pay but no service! Nobody can help me with this problem. They keep saying someone will contact me in 24 to 48 hours time... its been 2 weeks and still no outcome on this problem...

Case nr [protected]

All payments made from Feb until July 2022 - proof of payment sent to cell C to 3 different people! Still no Answers from them.

I had one month left to pay R339 , which i also thought wasnt correct since my bill kept changing. I couldnt pay that last month. This was November 2021. Suddenly my bill had large fees and i just refused to pay it. I mailed customer service to ask what the reasons were a few times and they never responded. Now 7 months later I receive a cell c bill of R3500.

How does R339 become R3500 in 7 months?

They refuse to answer emails.

What is a person to do?

Hi there, I would like to downgrade my C-Fiber contract and there is no contact number or anyone to speak to! Please call me on [protected].

Regards,

Bracha

On 26 July 2021 i was called/contacted an offered a month to month Data Sim contract which I was told can be cancelled anytime and which I gladly accepted. Start date 28 July. On 21 December 2021 I was called/contacted again and was offered another Month to month Data Sim card contract, which again i accepted as i could be cancelled anytime. Start date 24 December 2021.Fast forward to 2 July 2022, wanting cancel due to affordability, with times being tough, I'm told I cannot as I am locked into a 24 month contracts for both data some. The has left me extremely disappointed with Cell c as I have been a customer for over 20 years.

Morning,

I had two contracts ([protected] and [protected]) with cellc and those contracted ended over a year ago. I have been in stores, sending emails, calling the call Centre for assistance in cancelling/ stopping the debit orders. I have gone as far as contacting the fraud department and no response has been provided till date. I decided to stop the debit orders on my side but unfortunately CellC decided to hand me over for collection over money they are wrongfully deducting in the first place. This has created a dent on my credit score and rating.

Good evening ,

I have been into store , on phones for about 5 months and I've even sent my bank statements off to a manager I spoke to on the phone but had no feedback , I currently have a Samsung galaxy a32 for R300 , however I have been deducted R1000 a month which I am disputing for a very long time and getting impatient, I have no other option but to take this to the papers and take the complaint further if my issue is not resolved . I have paid R1000 a month since my contract started in January 2022 and no one is able to explain why, can someone get back to me regarding this as I have no other choice but to go to my bank and cancel any Direct Debit from Cellc .

Regards.

Mishka Battle