Cell C
Reviews and Complaints

I tried getting couches on credit recently, but could not. I was rejected due to an outstanding Cell C account back in 2017 which I was not aware of. I phoned Cell C and the consult I spoke to, informed me that I need to phone Blake & [censored]. as I have been handed over in 2018.

Blake & [censored]. told me that they are no longer dealing with Cell C contracts and I had to email my complaint to [protected]@cellc.co.za, which I did. Another consultant phoned me, I had to explain the situation for the third time only for her to tell me that she'll lodge it with the Legal Department and the Legal Department will contact me.

It has been 5 days went by and I received a random email from the above mentioned email, stating that I should send my ID number before they could continue. I replied with my ID number and a screenshot of confirmation from an email I have received that the Legal Department will contact me.

It has now been 8 days and no one has contacted me! I would like this matter resolved as I am not aware of this account and if I did open the account in 2017, Cell C should explain to me why I never received any phone calls or statements regarding the owing amount for the past 5 years?

My contact information and address only changed recently, so Cell C has no excuse to why no attempt was made to communicate!

"I have been given a run around at Cell C I paid up the outstanding balance of the contract on 14 April 2022 and sent a email to *********** but still it reflects that I still owe the outstanding balance. I have been calling several times to their call center and they will require me to send the proof of payment of which I do provide they even ask for a bank statement proving that I made the payment since I did an EFT, I also provided that but still there issue hasn't been solve, even yesterday on the 20 July 2022 I called them with regards to the issue the agent He will escalate my issue to a team leader apparently they were still busy on calls and I was informed that they will call me but they never did, then I took a liberty to call them again today 21 July 2022 at 11:05 am of which they requested the documents again and I did provide them with the proof of payment they said the team leader will call me since He/She is still in the meeting I am still waiting for the call"

The above is the review I wrote on the 21st of July 2022 on helloPeter with regards to unresolved issue with outstanding balance that was full paid then Cell reach out again trough hellopeter and requested the the supporting documents of which I provided and they assured me that the issue will be sorted out but now I'm harassed by their SSDA third party collection agencies requesting the same documents I provided to Cell C, which make me question the level of customer service offered by Cell C as they are still giving me a run around regarding this issue and the sad part is that this affecting my credit score now I can't even go apply for a bond and car financing

I received my latest statement and low and behold Cell C billed me for R2023.99. I called the contact center and a lady advised me that my contract was now on a month to month basis as the two year contract I had initially taken has expired and no discounts are applicable therefore the data contract was now R1499.13. This is considered fraud and is illegal as Cell C without my permission went ahead and renewed the contract on a month to month basis. I did not receive a call nor any other type of communication from Cell C informing me of this. I am not prepared to pay this as Cell C acted fraudulently and they need to adjust the statement and the debit order accordingly. Furthermore, Cell C also overcharged me on my July debit as they took off a prorated payment as the contract had expired on the 23/07/22 and this is also fraud.

In July 2021 I was made aware that I have 2 contracts that were open on my name fraudulently. I was put through to Cell-c customer services where a consultant confirmed the contracts and assisted me in deactivating the cell numbers. She then advised me to do an affidavit and sent it with a certified copy of ID and bank statement to the fraud department: [protected]@cellc.co.za. I sent the requested documents and on the 21 July 2021 I received an automated response indicating that the query will be attended with 48 hours. I have never received any feedback or response from Cell-c since. I have sent numerous emails, contacted their customer services to no avail.

I have also been harassed by their collections department, which upon finding out that it is a fraud query, they were unable to help, all they kept saying is that they will escalate the matter of which I still have not received any feedback or response.

I then started receiving call from 2 law firms (MBD- [protected]@mbd.co.za and SSDA- [protected]@ssda.co.za) claiming to be representing Cell-c, making enquiries about "my account". They continued harassing me as Cell-c did. I then sent them both the required documents and they have since went awol. One law firm confirmed receipt of the documents and indicated that they have sent all to Cell-C and they were still awaiting their feedback.

I am now blacklisted for a case that was reported to cell c and the law firms representing them. All three are unprofessional and unhelpful. What is frustrating more is that there is no contact number for Cell-c fraud department, they can only be contacted via email that in the the whole year since this happened have never attended to my issue.

Please assist me in resolving this, so that I can sleep peacefully knowing my name is cleared. I am desperate and unable to live my life freely.

I called call centre, I am being told the information I am giving keeps getting rejected by the system, today i called 3 times all those times the verification failed. Funny thing is Friday I called and verification went through.

I sent proof of payment to email given by support agents on the Cell C facebook page. But I am nolonger getting responses on that email.

This service is very dissapointing to be honest. My experience throughout having a contract with Cell C was nothing but struggles.

I just want to know why do cell c say I owe them R5188 I canceled my contract 2020. I want to loan money at the bank they did not approve my loan because they say I owe cell c money. I called cell c they told me they handed me over to the dept collectors I called the dept collector he told me they written it off and returned it to cell c 2020. I called cell c again cell c cant tell me why I owe thad money or for what I want thad money off my credit score. Please let me know what my next step should be.

Cell c decided to take my entire salary I dnt how am I going to survice moving forwad. Im a assistant teacher I earn 3500, I have a son I need to to go to work I need to eat but cell c decided to take the whole salary and its a debit check I cnt reverse how am I suppose to survice my number [protected] id [protected]

A consultant called and offered me a router with a powerbank and data, it was a challenge for the delivery to be made and when it was eventually delivered I thought my problems were over not knowing that it was just the beginning, the sim card has not been activated and I've been calling for several times and kept being promised they would get back to me, it's been over two weeks now and what stresses me more is that money will be deducted from my bank account for a service that I don't even have, now the consultant is avoiding my calls. im disappointed.

I had a contract with Cell C which was meant to end in December, 30days before my contract ended i called in as i was advised to cancel it of which I did. In January out of the blue when I was hospitalized i keept getting calls and emails saying I owe Cell C. I explained that i canceled this contract but till to date I'm being blacklisted for someone else's mistake

Email : [protected]@gmail.com

Phone:[protected]

I received notification on 270722 that my Cell C line has been suspended. When i called Cell C exclusive desk, [protected], i was advised that the month to month sim i cancelled last year was in arrears and that is why my lines were suspended. My problem is that when i cancelled the month to month sim, i was not advised that there is an arrear amount. Neither have i ever received an email, call or sms from Cell C advising that the specific number was in arrears. I applied for a additional line, which was approved, yet Cell C claims that i have an arears. I was advised that Cell C tried to debit my FNB account but they did not get payment and i never received notification of a debit that bounced. I feel that it is unfair that my lines are now suspended due to the lack of service from Cell C. No one ever informed me about the arrears. I never received any notification of debit orders not being met. I was advised that Cell C send a sms today, [protected] but i did not receive an sms and Cell C can only provide an account code but not a cell number that they have used.

Good day,

My complaint is that for this past month to two months my airtime (R100) at a time (x 3 to 4 times pm as I need) seems to get used up very quickly. I have data, watsapp data packages paid for over and above the airtime and wifi when I get home. I have no subscriptions that goes off either. So...

Of late I have been monitoring this and between the 21 July to the 25 July I made a total of 5minutes worth of calls accumatively. I checked my airtime today and R8, 08c left. Now I want to know that being on a prepaid payasyougo for many years I have never had this happen. Why now? I was previously a Vodacom prepaid client and migrated to Cell C and have had this number for a very long time.

I worked as a LCR dealer back in the day and also sold airtime contract packages for all three networks. So please advise as to what's going on!

Good day, I have a contract with cell c for years now, I got a call from upgrade's department around May this year, my agreement with the consultant was to upgrade the phone that is due for upgrade but it was never done, instead they gave me a new contract. I only realised when the money was deducted by the end of June. I personally went to Cell C store in Centurion, the lady at the store called customer care to resolve the matter and they promised to resolve it in 48hours, but nothing was done. I kept on calling cell c on several occasions and they were taking me from pillar to post without any solution. My last call with them was yesterday and nothing was done as well.

My contact details [protected] (Lungiswa)

i laid a complaint in April after cell c took more money than the amount we agreed on and the lady i spoke to promised to get back me and she never did,i got a call later from cell c again and the gentleman i spoke to promised to escalete my matter and that someone will call in the next 7 days if i heard correct not 7 years,and still nothing ,i havent been paying my monthly installment because i have been waiting for my matter to be attended to and the correct amount to be confirmed but no one is bothering,as long as my phone is no longer working then its okay for cell c,they dont sent statement,they dont call anymore and the next thing i know my name will be listed.Cell C has a very bad customer service and you people dont care about your customers .Today is July and boom i see -3000 from my account taken by cell C ,for what i dont know ,you people are crooks ,i complained about extra 300 hundred extra taken and today you taking 3000 just for fun of it ,what a wow..

i need someone to please call me so that i can cancel the contract ,my number is [protected]/[protected] .i am just giving the number but i know it will not happen ,thank you so much guys for your poor service ,it means alot.

I went to cell c shop in Cresta mall, The lady who was assisting me was so helpful but unfortunately the guys helping at the credit department was quite rude and mean… I went to open a new contact which I was told I only qualify for R250 credit, I nicely asked the lady that since the winding I wanted was R269 can’t I be given R16 top up which I got an impression that I can get a 10% top up on top of the R250.. Sandly the guy by the name MJ refused and said I didn’t bring a payslip though I was told to go to the bank and print a 6 months statement that wil replace the payslip… I am a very disappointed client..

I received an SMS from a credit bureau informing that Cell C did a credit check on my name on 22-06-2022, I immediately called Cell C to notify them that I didn't request or apply for any account with them. I also sent an email to their customer and fraud department. Nothing was done after that, on 21-07-2022, I received an email from the credit bureau that an account was opened on 24-06-2022. They did nothing to stop the application of this account after informing immediately when they were still doing credit checks. I submitted the affidavit and I copy as specified but when I followed up still nothing is being done. This is causing me time, money and energy to be up and down trying to fix something which the company is careless about our personal information, they allow anyone to open an account without doing proper security checks. Can I get someone to really solve this thing. It's for the second time this they allow someone to open an account under my name.

Greetings

I phoned on the 19th July to have my wi fi disconnected ……I spoke to the cancellation department……they gave me the okay sign….but now I find they disconnected my landline also…..I had the landline number for many many years …..I am a church pastor ……now the congregation could not phone me …all because of Telkom….who disconnected me…

Please can management please help me to get my old church contact number back.

I must admit I am very very disappointed with Telkom

Thank you

Pastor Bryan Naidoo …..book of life…[protected]

Address…..73 Viewhaven Drive…Phoenix Durban

Email…..[protected]@icloud.com.

Cell ……[protected]

On the 6 of June I reported my cellphone to cell c Kimberley with all my details police report statements of the break in to my car on 5 July i have to give again all the details and police reports I did not t receive any feedback after that until i threatened to go public on social media about cell c poor service

then suddenly they want photos and a invoice for the repair on my vehicle i send it then by email again yesterday I got a mail that my claim was successful and I paid the excess fee of 409.90 then I received a mail after two days after I sent proof of payment of the excess fee I received a email that I must provide the name of the store were i can pick it up I the reply request the name and places where the closest store is to Kuruman they reply with" there is no store in Kuruman" damn i know that that is not what i asked for! Again i start to threaten with social media and only then somebody respond that the cellphone can be delivered to my home and work address I then reply with my work address and they request me to confirm the address with a photo of the police station where I work and the address then I received another email please send the address where the cellphone can be delivered DAMN IS THIS PEOPLE NOT SERIOUS ABOUT THEIR WORK OR DONT THEY CONSENTRATE ON WHAT THEY ARE DOING

later sombody phone from device insurance

and again ask me where is my nearest store when i freaked out over the phone the lady the said oh we will delivered your cellphone to Kuruman police station and she give the address that I supplied in my email is she not concentrate on her work or what

THE DETAILS OF MY CELLPHONE NUMBER AND TICKET NUMBERS OF EMAILS IS AS FOLLOWS

CELL NUMBER OF PHONE STOLEN [protected]

TICKET NUMBERS 134257 AND 112000

please look in to this matter because this is highly unprofessional service from cell c

have nice day

Jan Britz TEL [protected] or after hours [protected] { this number is my wife's cellphone number at home}

After 4 months of begging and pleading and no one to assist except a shop clerk, you cut my line? again! and I have paid you in full and proved it by emailing all documents and dropping off physical evidencce - nothing has been done and i've waited for a week now to send you correspondence. Sort out my account today or I will be laying charges against Cell C. I am due an upgrade which I cannot get, my lines are cut, I am harrassed by your people asking me to pay and i'm fuming mad at your poor service! Alison [protected] - you can call me on [protected] since that line is OFF

The network of cell c is of in our town Brandfort for a number of days now . Whe cant make or recieve any calls , sms nor mms . Can someone plz fix net network probleme

I have been receiving a debit order on my bank account since August 2020. I have NOT applied for any Cell C accounts yet every month an amount of R722.50 has been debited and I have had to reverse this debit every month, costing me money and affecting my credit score. I have tried calling Cell C and have been sent from pillar to post and even the legal dept cannot help me, they say cancel with your bank. My bank says cancel with Cell C and so it's been going. The Cell C fraudsters keep changing the debit order reference every month so my bank cant stop it and I cannot close the account as my debits and salary come off there.

This has caused me so much grief and affected me mentally as I cannot obtain credit due to my score. all because of the thieves at Cell C. They have now listed a default on my Transunion profile for an amount of R722.50, which I know nothing about. I wonder how many others have been scammed by these skelms.

I wanted this default removed ASAP or I approach the Ombud. This is affecting my livelihood and ability to provide for my family as I need to buy a new vehicle but cannot do so. I am in sales and need a new car for my job.