Cell C
Reviews and Complaints

I have been trying to get a paid letter from Cell c since APril 2021 - i have never been able to get any help - even today i called on the 5th of October 2022 - I just called to hope they might be able to help - I actually got more frustrated to realize nothing as changed since by horrible experience with them in 2021..

all I need is paid up letter to fix my credit RECORD with EXPERIAN - a sthey say say they will not remove my name until CEll c provides the paid letter - funny all other Credit bureaus removed me on their records in 2021 ..

[protected]

my email adress if they even care to send one : [protected]@gmail.com

Wanted to cancel my month to month Cell C contract only to be told it will cost me R4900 as it expires August 2023.

They converted all the month to month contracts to 24 month contracts hiding behind TCs giving them the right to change the terms of the contract of which I never signed neither given a copy of the TCs in spite of requesting a copy.

My contract clearly states it shall run month to month until such time as it’s cancelled. Cell C has no integrity they are totally devious and dishonest.

I never wanted a 24 month contract and opted for a month to month contract from the outset. They can’t produce a signed copy of the TCs with my signature accepting that they may make changes to contracts without giving the option to decide.

I wonder how many other people are aware of Cell Cs underhanded conduct and have had their contracts converted to 24 months being un aware. It’s obvious that a 24 month contract is far more valuable to their business then a month to month contract.

So far no manager has made contact with me or tried to resolve my complaint they simply don’t respond neither will they take my calls.

Me and My mother gave notice to cancel cell C contract at the end of may month.Kept putting debit order threw. We then also sent it back with answer contract cancelled. It did not go back as not having funds in account. Phoned and also emailed to get someone to help. When you email they just open an ticket and close it again. No one phones back. I need unbudsman details and also going to get lawer involved. I work for the bank and always thought my client is just telling me a story that they cancelled and how they struggle to get it sorted out when there accounts goes into arrears. Me and my mother of 79 years of age has never not pay an account . This is now going to affect credit rating and ect. I am not at fault. I got threw to an lady and she responded after i sent her the proof that on me and mothers accounts there was funds in accounts and the reason for sending back. She said admin is working on it and her supervisor will phone. It is about another 2 weeks that no one is returning call to sort out. Please can someone advise how we can resolve. I am not going to leave the complaint like this. I will take it further if not resolved by end of business day tomorrow by Cell C. Someone at Company did not do there work and now we are negatively affected.

on the 27.09.2022 i paid my accounts.

on my one account instead of R242.66 I did a paiment of R2420.66. when i see my mistake i phone Cell c immedatly.

HERE IS WHERE I SEND THEM THE FIRST MAIL

DATE :27.09.2022

I made a payment of R2420.60 Cell c nr [protected] – ref nr [protected]

in to this account [protected]. The amount should be R242.60.

I request that the amount of R2178.00 must be pay back into my capitec back account.

DON’T PUT THIS AMOUNT ON MY OTHER CELL C ACCOUNT

REFUND THIS AMOUNT BACK TO ME IN MY BANK ACCOUNT.

Here is my bank account details.

CONERLIA ALETTA VAN EMMENIS

ID NR. [protected]

BANK – CAPITEC

ACCOUNT TYPE – SAVINGS

ACCOUNT NUMBER – [protected]

BRANCH CODE- 470010

Feel free to contact me

CONERLIA VAN EMMENIS

[protected]

I spoke to so many people and everyone tell me a other story so i start to getting fed up.

they ask me to send my proof of payment that i did send

here is the email adress that they provide me with

'Misokuhle Ntshigila (Contractor)'

[protected]@cellc.co.za

i send them how many letters and everything that they ask

I AM STILL FIGHTING WITH THEM

SO WHAT MUST I DO

I order a prepaid data card on the 5th September 2022. I paid via the website redirection to paypal. When I did not receive it, I mailed customer services and got a blank automated reply. I started contacting customer services via telephone. When I phone and select a department it asked me for a relevant telephone number - that I am actually waiting for. So I started getting frustrated. I was so frustrated that I contacted upgrade packages. What do you know, I got to speak to a real person...that could not help me but transfer me to the correct department. They put the phone down before I could talk to them. Phone again. Same happened. Emailed again with proof of payment from paypal attached. Nothing. Mailed again and ask for a refund. They say it is fraudulent transaction they need bank statements. So now I must mail there customer service my bank statement. I dont even know how many people have access to that mail. So I took a screen shot of it, crop it and send it to them. If they can give me a private email, I will send my bank statement for that day. I did however send them the proof of the paypal again. So basically they are telling me paypal is stealing there money. My ID: [protected]. Case Number: [protected].

i bought a phone at Edgars throught the cellc network proveder late last year, only had the phone for less than a year, however the phone started malfunctioning and i took it in for repairs at Edgars, on the 25/04/2022, till today i have not received my phone back nor heard any communication from them. instead i went in the shop and was sent to go to cellc i went there and i was told to go to the one in Sandton, i really want my phone back, i am unemployed and need to apply for jobs using that phone. i am missing opprotunities of getting employed, recruiters may be trying to contact me but cant reach me because i don't have a phone. please resolve this issue ASAP

Hi I recieved a message on Friday the 30th of September that my request to terminate my contract was recieved and that my contract will be terminated on 30/09/2022,I was owning cell c some money but all my debts was paid on the 26th of September 2022,now my contract is terminated. Can you please open my line [protected], I'm Mr. October id:[protected]

In 2019 I opened a contract with Cell C...the agreed amount was R249. As time went by the amount kept on increasing. I then requested to terminate the contract but to no success, I stopped the debit order countless time but for some reason Cell C managed to deduct money from my bank account. I was handed to VVM and agreed to pay a once off amount of R510.24 which went through around 00:05 on the 3rd of October 2022. But to my surprise I received another sms saying "A reminder that an outstanding amount of R457.61 on your Cell C account is due today. Please check your statement for various payment options." According to my understanding, my contract with Cell C has been cancelled. Kindly advice on what that amount is for and how can one dissolve this thing as having a contract with Cell C has been a nightmare and is really annoying. I would like to cut all contacts with Cell C as it no longer serves my needs and instead has become a nightmare.

My phone as well as my ID was stolen, thus I can't do a Sim swop at the store as they do not want to assist me even with my temp ID because it's expired. Aster contacting customer care twice they keep on telling me that I'm not answering the security questions correctly after I know I have done so. This is absolute bull, I'm paying contract client and Cell C has got no ambition to assist a customer. I will be canceling my contract with cell c and will definitely not prefer them to anyone. There staff at the stores treat you like crap and you can't even get your number back that you have been using for 5+ years. WORST service

Date: 30/09/2022

Good day, this serves to inform you that we have a very serious network problem in Lehae phase 1 South of Joburg, and this problem has been persistent through out the years.

can we please be assisted because this causes inconvenience for people who are expecting important calls and trying to make calls.

please note that this is not my first complaint, I have a long standing contract with Cell C which is over 10 years now and it is quiet unfortunate that I have to change locations in order to receive services.

I received a bill from CellC for an acc number [protected] that was settled and paid for in April 2022. No calls or emails from CellC to say there is an outstanding amount (of which they cannot explain where the amount comes from but I paid it as I did not wish to argue about R156.)

The bill was paid and a week later debt collectors from SSDA debt collections start contacting me via sms and calls saying I still owe CellC the R156. Every time SSDA contacts me the bill is being increased on a bill that is already settled weeks before? SSDA calls me and then there is no one on the other line and they bill me for the call to me when they not actually speaking on the phone? How is this ethical business practice?

When I contact SSDA they say they are waiting for communication from CellC, when I contact CellC they say they waiting for communication from SSDA. Do these companies not communicate on paid bills with each other and then SSDA just keeps adding billing to each call and sms they send me?

The business communications to clients and between themselves of both SSDA and CellC is unacceptable.

I wish to file a compliant against both CellC and SSDA for affecting my credit record, both companies poor communication between each other in finalizing the matter and for ethical billing increases by SSDA on a bill that is already settled.

My Contact Details are [protected] or email [protected]@gmail.com

Nicholas Robinson [protected]

I am writing an complain on here hoping cell c acknowledges and resolves my compliant.

Its been over 2 months and counting since I've requested a paid letter to update my credit score.

Till date I have not received any response as to why they are taking so long with the letter I have escalated cell c numerous times on hello peter still no response

I am an existing Cell C client/contract customer

I received an SMS stating I took another Cell C contract while I DID NOT apply for any contract. I reported the fraudulent transaction BEFORE the phone was delivered to the alleged recipient but Cell C continued to deliver the phone after the fraud was reported. I'm now held liable for a phone I did NOT receive and for a fraud I reported before the delivery. This proves to show that Cell C did not do anything to protect me as their existing client.

I reported the fraudulent transaction on the 24th of August but the phone was delivered on the 25th September.

I am due for upgrades on 2 of my contracts so I went online to view available packages on the new Samsung Z Fold 4 with the Samsung watch. After taking a picture of the deal and poping myself to The Glens Cell C shop where Monica assisted me with the 2 upgrades, mentioned that they don't have stock on the watches inshore but would receive stock today and we can finalize the paperwork and off I'll be with my new devices. But by a call today from Monica saying that it was incorrectly advertised and those deals are not available, I feel highly disappointed and would like to take this further... As far as my knowledge, if a retailer misadvertised any deals, it is the customer's right to get the deals as advertised... But with a verbal fight with Bryan who I assume was the manager who basically told me there's so way I'm taking that deal

I've contacted Cell C and I was told that I could upgrade on that same day I phoned. I was asked by the consultant with regards to the phone I wanted as an upgrade. I told her the device Huawei Nova Y70 plus on the pinnacle 2GB. I eventually received the phone, which was delivered to my work address. The day after I went to the local Cell C (Riversquare - Three Rivers). I was informed by Muneer that there was a double deal on the said device and asked as to whether online consultant informed me about the double deal. I told him, they did not. I was not happy as the deal was current and in the new pamphlet. It was not even 2 working days after I received the phone. I then called the cell c online and I informed the lady that I wanted them to change my deal so that it would be the double deal and not the single phone.

I was told to phone back the next day, as it was outside the working hours of that department.

Despite this, I went back to the Cell C (Riversquare - Three Rivers), where I applied for an extra contract, also on the pinnacle 2 GB.

I am not very happy customer, seeing as the person who assisted with the online application should have told me about the double deal package. I would have taken that double deal. I wanted just to get the sim on the 2nd phone and then have a pre-paid (month to month) sim on the second phone, which did not happen as I was only informed by the consultant at the Riversquare branch, when I asked as to whether I can withdraw the single device and replace with double deal.

I eventually got hold of an online consultant, she however informed me that I must provide her with the IMEI number, whereafter they will arrange for collection of the device, and then cancel the upgrade, and then I would have to apply for the double deal contract, which would take up to a few days. My husband already transferred all his info to this new device, got a glass screen protector and a leather pouch for his phone. I asked the lady as to whether they could just then send the extra phone, I was informed that they could not do it in that manner.

Just to say the least, I have been with Cell C for years and I must say I was not happy when I found out that the online consultant failed to give me the double deal option.

On 6 June 2022 Cell C contacted me to 'upgrade" my existing month-to-month Smartdata contract and confirmed the amount due will remain as is (R608.88).

04/09/2022 I noticed the amount due on the app is more than double what I used to pay, I also received the latest statement that reflect the amount now being R1562.30.

Logged a query and was promised to have feedback between 24-48 hours, well it is 24 Days later with no feedback.

Every time I phone them to follow up, I'm told its is still in progress as their finance department has a backlog and I need to wait for feedback.

How long can it take to investigate their own mess and fix it?

The debit order is due on 30/09/2022 and I will NOT have that amount of money in my account to cover the Wrong amount they are charging me now.

I've sent emails, and have 3 ref nr as at this stage, with no luck of feedback on any of it.

Where else can I go to have this matter sorted urgently. This is due to a mistake on Cell C side that I'm struggling for them to fix their own mess.

I applied for a cel c contract 2 weeks ago I was approved for 849 a month I put my order through with Heather and was told I will receive a call from delivery department. On Monday I was phoned and told by Heather the Z flip is now out of stock and the newer version is going to cost more... being disappointed as this was the phone I wanted we tried a view other options and eventually I agreed to the deal she offered me she gave me a deal for a galaxy s21fe and a watch for 849. On Tuesday I received my contract and signed and sent it back. On Wednesday I phoned 084135 to follow up on when delivery will take place as I'm found ro Port Elizabeth for a funeral so just to make sure that I'm here. I was then transferred to Contract department they asked me for my cell which I gave and was told it's a incorrect number ibgave my ID and they said they will put me through to sales asking why I was told their system is down sales then told me they can't help me I need to speak to the Heather I was transferred and then cut of.

I sent Heather a email to contact me she did and also transferred me to contract department she said she doesn't work with contracts on this day I was transferred 15 time with no success I then went and looked at my contract properly and saw my details were incorrect only thing that was right was my banking details I emailed Heather again and she then transferred me again rhen contract transfered me back to sales again so it went on and on I then phoned customer care again and said someone is trying ro make fraud on my contract and no one wants ro help me fix it gies what they did transferred me again back ro sales saying that the person that helped me apply mist fix as the error comes from her. I maolialed Heather again with the wrong information on my contract. On Thursday I phoned again and was transferred again to sales where I spoke to a lady called Keabepswe she said she is transferring me to Heather as Heather needs to fix it so she did I rold Heather what she said and very unprofessionally she phoned her and they had a full on argument infront of me to the point where Keabepswe cut Heather of I was in shock.

Today I get a email from Heather saying my application has been put on Hold? Now she needs more forms?

Everytime I ask to speak to a manager no body wants to put me through? I'm taking this after further this has caused me so much stress and anxiety all I wanted was my contract details updated and my package delivered?

Good day

I order a prepaid data card online. I don't receive it. I mailed customer service. I receive a automated reply with ref number. Nothing happens. I mailed them again and a few days later again. Someone reply and ask me for my ID number. I reply with my ID number. Resend the ID number a few days later. Email customer service again. Receive a blank automated email. Email them again. I phone. After 4 time that they put the phone down in my ear (various departments) someone try to help me and said (guess) email them. So I mailed again. Not even a automated reply. If they ignore me when I mail and cant help me when I phone, what must I do? I just want my data card.

I had an account with cellc, was handed over to ssda but settle the account December 2021,been struggling to get paid up letter since then,tried to call the company that was dealing with and they told me they are waiting for cell c to send it to them.tried to call cell c but they giving me empty promises. Sello thabo phosa [protected].will appreciate your help.

Good afternoon

Very sad when you take a contract they don't give such hard time,But requesting a simple paidup letter I have to spend the hold month using my airtime to call your stupid customer care but can't even get help it's so disappointing as a customer for your name to be blacklisted while I don't have anything I'm owing cellc..can your company send me what I'm look for than spending time on a call everyday explaining same story that's time consuming. What I'm asking my self is... your legal department is busy with what case that is taking them hole month to resolve such a simple issue because your system shows that I'm not owing cellc! then what case are they busy with?