Cell C
Reviews and Complaints

I used to be a Nashua then Autopage client. Now I was forced to move over to Glocell. I have paid all my accounts up to date but still it reflects on statement that I owe in 60 days +. I have sent the proofs of payment numerous times (I refer [protected] and [protected]). I ALSO AM PAYING FOR A HANDSET NEVER RECEIVED! I refer Cell number [protected]. What is my next step - do I take legal action as they are in breach of contract? When I get upset about this horrifically poor service they throw the phone down in my ear - Kwengisa was the woman that did it to me today. I want to stop paying but don't want to be black listed - what can I do? I simply cannot pay almost R300 per month for something I don't have?

I took out a top up contract with Michelle at the Glocell call centre on the 7th April 2016 for R129.00 a month and also asked for the porting of my number [protected] to be done. After a long wait, after fighting with them for almost 3 months my number was ported and sorted and because Glocell activated my phone so late, the incorrect billing was done. I have spoken to many people in the support centre and even liaised with the regional manager Armnot who assured me that this will be sorted but to date nothing has been sorted and I am being charged R155.00 a month. As usual nothing has been done to date. Last month I spoke to Kevin at the support centre and he deactivated my CLI and itemised billing, however I was still charged for this in my billing. R155.00 was still taken out again this month. I have asked for statements and nothing was sent. I received a mail from Kevin stating that all was sorted, however still nothing was done. I have not heard from Glocell with regard to this and every time I call Glocell, I wait for over 30 minutes and I still don't get through. Every time I call the regional Manager Armnot, he doesn't answer. As per the telecom when I took the contract, I was told I will only pay R129.00 but I am paying R155.00 and this is a breach in the contract. My colleagues have taken the same contract at the same time with me and they have CLI and itemised billing and only pay R129.00 per month. Why my contract is different, I don't know and Glocell cannot give me any answers. They are so incompetent, even the regional manager does not know.

On the 6th July I lost my phone and requested cell C Alberton to blacklist it . The assisted me to do a sim swap. On the 14th August the phone was found. I went back to Cell C to request the un blacklisting and was informed the the phone was not blacklisted . I went to Vodacom and unfortunately the phone did not work . The agent at Vodacom traced the problem and was informed that Cell C blacklisted the phone as a result Vodacom could not assist. She resend the affidavit and never received ant response . On the 23rd of September we both went to cell C and they insisted that it was not blacklisted by them . At this point in time I don't know what to do because the phone is not working. I can only access wi fi

I am so sick of buying data because of the bad internet on my sim card, I use a dongle with prepaid data, I have bought 3 times the amount this month then I usually do - and doing the same amount of work - now please what is going on, Have tried to contact the service centre, technical dept, have been cut off 4 times, had to repeat my story over and over again, then get cut off again, used all my airtime just trying to get somewhere and still nothing, My date kbs incoming goes like this then it is 1.6kbs then up to 914kbs, then drops again to 12.35kbs then up to 126kbs and so it goes on, this is totally rediculous really, my data sim is [protected] used in a dongle, can someone please help me in this matter, otherwise going to change my service provider as cannot afford to carry on like this, you can check how much data I have purchased in the passed month ... madness

I am writing to you as a very frustrated customer. My partner took out a “mifi-wifi” contract with you guys which was advertised for R99.00 The sale itself was done via telephone and even though the order took long to be delivered and not delivered as what he was advised over the phone, we were still patient and happy to eventually receive it. Now month end of June came and an invoice for R1723.95 came followed by another bill for R4497.94 for July. How did this happen when it was advised that it would be R99.00 no additional costs were advised. Is this not a false sale based on misrepresenting information or providing incomplete/incorrect information to a customer.

We have tried to call the call centre and all that was done was to log a dispute. We have followed up twice by calling into the call centre and yet all we get is that it has been escalated with no feedback. We have put the escalation on Hello Peter hoping to find some help and all we have received was an email response stating that we will be contacted and the matter is being looked in to. We are not in September and no feedback contact has been made from Glocell. Being from a customer environment I find this shocking and appalling. This is not my final attempt at trying to get assistance with the matter.

Kindly send the call recording as all sales need to be on a recorded line and also provide me with the Ombudsman for sales/goods and services details as this is where I will be heading if I am still not finding any joy in getting this matter resolved.

I took out an additional contract for a Samsung TAB. The next day I returned the TAB and sim back to the store as the device was faulty. They were going to do an OFB. The OFB returned the device was faulty and a RMA was given. I requested a cancellation of the contract. The request was submitted in July as I am being charged since for a device I don’t have and a contract that was cancelled. I requested for a cancellation letter and received none. I am getting no feedback from Cell C.

They have handed this account to their legal department for a device I don’t have and a cancelled contract. My bank account is still being deducted.

The contract number is [protected]. Have this resolved immediately.

cell c I’m sick and tired of you guys now, I’m still waiting for someone to call me about my sim swap even now yesterday I spoke to someone about if and she told me the very same story that someone will contact within 2 to 4 working hours and its Tuesday today I don’t even know how many hours have passed already cause I’m sitting here with a phone that is not working so what is the point of it if I cannot use it, or do u want to return back to u and find another deal with another company cause you guys are not professional this is not acceptable at all .

From:
Sent: 26 September 2016 10:49 AM
To: '[protected]@cellc.co.za'
Subject:
Importance: High

Good day

I did an upgrade last week Thursday on the 22 September for two phones Galaxy note 5 and galaxy A3 but I was surprised when I received only one phone on Friday and I call back the customer care and I was advised that I will still receive the second phone because they are not packaged together and now when I see subscriber agreement only one phone appears, so I want to know what’s going on here and the same Friday I did a sim swap cause the old simcard cannot fit on the new phone and I was told that someone will give me a call back so even now I’m still waiting.

Thanks

I upgraded my contract with Cell C end of June 2016 and ordered a Blackberry Priv. I received my phone and for 3 weeks it was working fine, then it started having problems with not receiving calls, not able to make calls. It occurred over 2 or 3 days and eventually it didn't want to register on the network anymore. I took the phone to Cell C, N1 city centre, Cape town, where Lance received the phone and booked it in for repairs. By then I also did a sim swop to see if that wouldn't resolve the issue. I waited 21 working days and inquired about the status of the repair on 2016-09-22. Initially was informed that it was not returned yet, so I asked for a status report on the repair. Debbie phoned the repairs department who informed her that the phone's IMEI was blacklisted and they couldn't work on it. No one reported this to anyone to resolve the issue. She wanted me to go to a police station and make an affidavit to state that I didn't blacklist the phone, which I didn't and must have been done by a Cell C employee who they found out was in Port Elizabeth. Lance, at Cell C N1 City store, contacted his area manager to resolve the issue. The feedback two days later was that they are resolving the issue to have the phone removed as a blacklisted phone. I informed Lance that the phone was not blacklisted by me and shouldn't be my problem, I also informed him that I can't accept a phone that was blacklisted, as this will always show on the system and if I have any warranty issues they will not assist me because it was blacklisted. I requested a new phone as none of this was any fault on my part. The phone was sent for repairs due to a network problem, it was wrongfully blacklisted by an employee of Cell C in another matter, No one ever reported this to me and if someone at Cell C made a mistake, it should be dealt with by themselves while honoring the contract with the client who has done nothing wrong. A theft case was reported to the Police who now has linked my cell phone number to this IMEI number, therefore they could infringe on my privacy by obtaining all my records and in all of this mistake made by an employee of Cell C, I am the one who has to pay for it.
I request Cell C to provide me with a new Blackberry Priv that has never been blacklisted, as I have not signed up for a contract with Cell C on a previous blacklisted phone.

I took up a contract with cellc in 2015. This year in 2016 I've already done two sim swap. Now my phone has network issue again and apparently it's sim card again on the 16/09/2016 ref: FD540081 :(

I logged a call on the 19/09/2016 morning for sim swap ref: [protected] the consultant promised to call and never!

I logged another call on the 20/09/2016 ref: [protected] a technician called back at 16:00. He rushed through few check questions. I was told I failed the check and he dropped the call :(

I'm really not happy with cellc bearing in mind that I haven't had a phone for the last seven days and I used it for business purpose :(

I am a fairly new cell c customer joined because I heard the prices were affordable that the other networks.A week ago I purchased 250mb nite time data, woke up at 1am to use the data but to my suprise my balance kept on saying zero data and had no connection to internet.I then called customer servise the following day and the lady told me she does not know what happened but will open a case which I thought was so unneccesary because I needed reimbursement, I was then given 48hours responce time.2 days later nothing happend I called again and I never felt so cheated because the lady told me she cannot do anything can only fill in a second case about the same issue.I am not happy because I work hard for my money and no one has a right even big companies like cellc to cheat people of their money and not provide what they promise.

My contract have been upgraded by a total stranger, and Cell C gave the guy 2 iphone 6s's under my name and im paying for R 5.6K a month as we speek. the best thing cell c told me was to revers the debit oder, but i still get charge for doing that.

question is what is cell c doing in his side to help me. nothing! all they do is change the referance and take money from me.

I reported the case 06/07/2016 the only responce i got was case logged. i was linked to a contact person by the name of Mosela Moloi whom is suppose to be doing something about my case, but she sure is not coz everytime i ask for feedback, she never replies. coan some one give me a direct number to this so called fraud department please ?

This morning at 3:45 AM I recharged with R100.00, R30.00 & 50MB data.
At 12:24 PM, I have still not received anything.
When phoning them they tell you that you need to wait 24 hours.
My phone is on a topup contract, if you don't pay it the cut your service, but if you buy airtime and they cannot supply it they tell you to wait.
This is pathetic service as they do not even warn their customers about not being able to supply airtime even if it is paid for. What is my right as a consumer?

I had a contract with cell c I was retrenched from my previous employer I submitted documents then as proof of retrenchement I was still paying my account until december. As soon I got a new job I made arrangements to pay up my account I received a sms with bank account number the total amount I was told via a phone call. Before I paid up the account I spoke to 3 different people. And after I paid up I spoke to 5 different people and they all assured me that my account was clear. I called several time equiring a paid up letter and they all promised to send in 7 days. Then suddenly today I receive a sms from nds now suddenly im handed over by cell c after I have been calling and holding on line with my airtime while you guys were deciding if I owe you or not. Today I spoke 3 diffent ppl 1st person says I owe r81, then the second person says no my account is clear the 3rd person says I owe r59. Like really how can I pay r2000 and fail to pay what ever amount it is that I owe. I even wrote 3 email requesting a paid up letter still nothing. I must say the service I got from cell c was very poor becouse no one knows whats happening.
All I want is to clear my name as I was the who contacted cell c when I got a new job. So can any of you who knows whats happening with this account call me please! [protected] id [protected]

exact email I sent to Glocell on 12th September to:
[protected]@glocell.co.za
[protected]@glocell.co.za

Goodday

Still no feedback, call back, correspondence? Call centre let me hold on for 30 minutes without an answer ---- they must look for my documents! How much more must I take?

Will definitely contact the consumer board regarding this non-existing service.

Thank you for this pathetic experience.

Kind Regards,
Esme Strauss
HR MANAGER

exact email I sent to Glocell on 6th September to:
[protected]@glocell.co.za
[protected]@glocell.co.za

Goodday

Can I first of all inform you about the pathetic service I ever experienced from a service provider! I applied for a migriation of a mere +/-R20.00-R40.00 extra per month!...on my daughter’s tablet on the 18th August 2016.

I phoned the last week of August as told by the agent when I did the application, and were told ALL IS IN ORDER!...and that the changes will take effect the new month which is now, September 2016.

This morning when I queried I was told that I need to send my payslip (which by the way is confidential, and it is expected from me to “publish” it to an open e-mail address to Glocell!). NOTE:: NO correspondence or a phone call to me requested this, if I did not phone nobody at Glocell would bother.

If this simple process takes weeks, how long will it take when my three contracts will fall due for upgrade.

Your company service is a disgrace, unprofessional and each time an unpleasant experience!

It is such a pity that we the consumer had no say in the transfer of the Altech Autopage accounts as I would definitely NOT ever make use of Glocell.

I have my contracts with Nashua Mobile for more than 10 years and NEVER had problems with them.

So now...attached please find my a) payslip, b) migration request and c) copy of my ID. Will I wait another 3 weeks or forever for an answer.

I have signed up for their special with cell c (Boattrip) however cancelled it before receiving the router.. Then 2 months down they sent it, the courier co did not want to take it with so I had to arrange for them to send a courier co again to collect it, which they did however they still have not cancelled it on their system and have been unlawfully deducting exhuberent amounts of my account. Swearing at them does not even preturb them. What is one to do? Close your bank account? Really... Sure we can do something legally as it is theft! Help will be much appreciated regards thea [protected]@gmail.com

My contract states Unlimited calls, SMS's and 10GB of Data. Received an sms on the 31st August stating I have reached a monthly usage of R3862.32 for voice, data and SMS and that my line has been suspended. When calling Cell C on the 31st the woman informs me yes I have exceeded 10 GB and I was "per minute billed" up to that amount(even though my account was suppose to be capped after utalising 10GB supposedly this was also not done?) and I have to pay this amount on top of the monthly R1600.00 I pay for this contract. I have had this contract for a year now and only once when I came close to utalising the 10GB I received an SMS from Cell C making me aware. In this case however I did not receive an SMS and was completely unaware of the above. I asked the consultant on the other end to send me the account so I can see what data was used when, she confirmed she had sent me the mail... I AM STILL WAITING! I m also furious as to why my data was not capped at 10GB as discussed and set up when opening this contract ! I do not have countless hours to wait for a consultant and keep telling this over again. If I cannot be sent the account, how am I suppose to resolve this issue.

I purchased a mobile router device on the promotional deal of 20Gig per month. I received my first invoice in November 2015, amounting to R199 and then in December, the invoice was for an amount of R 903.20. In January, this amount escalated to R 2072.02. On 1st of Feb 2016, I queried the invoice and was informed that a consultant would call me. I informed the consultant that I had not used the device since December holidays and when I did use it, I certainly did not exhaust the apportioned data. I requested a detailed billing sheet and was informed that they're unable to provide me with this.
I have subsequently queried this amount (in writing) as an unauthorised debit on 30 March, citing case number: [protected], and requesting information about detailed itemised billing and about cancelling my contract. I have not received any solution to this end or to my request. I have received a call from debt collectors who have informed me that the account has been handed over to them and that I stand to be blacklisted. I informed them that my query has not been dealt with at the company level and because they have alleged this particular amount is due, they are required to prove but have not done so. Their service is not only pathetic but also unprofessional and inefficient.

In macrh 2016 / 13 i cancelled the contract they told me it was cancelled i phoned in april to get the last payment in may i phoned twice to confirm its paid up sebongi asured me theres no problem its paid up and on prepaid now in aug i received a letter from an attorney thay the acc was never setteled . I phoned tanya at legal collection 23 aug she told me to send proof of payment. I phoned 05 sept no such email was received i spoke to ralf he gave me an email adress i tried to phone ralf again i am now busy calling for the 9th time cant find ralf they have cut me off several times at legal dept i have beenholding on for 10.34 min how am i suposse to get hold of this people i am so frustrated with this

I moved to Australia and cancelled my contract as I would no longer need to use it. I paid the cancellation fee and was assured that I was now on prepaid, only to see a debit order of double the amount going off 2 months later. After phoning the customer care line and being transferred to 5 different departments, I was on hold for the legal department for 1 hour and finally gave up as I was phoning on international minutes. This is poor service and unlawful to take money not owned to them and pure fraud.

I have contacted the call centre a number of times, with no help . I seem to have more knowledge about this network then the people working in the call centre. I took a router and laptop on contract end of july, i had trouble ever since! my router was not working i called the call centre a number of times there was no luck eventually i did a sim swap the router worked for about 5 min when i checked my balance i noticed it was already 700 mb used for the month and r45 in current usage. I called the call centre and they confirmed that it was used when my router was not even working! i logged a fraud case and have not heard anything since. I was told someone will contact this is almost a month ago, either cell c lost my phone number or they allow theft on there customers accounts. Pathetic service.