Cell C
Reviews and Complaints

I am one of the unfortunate souls who was ported from Autopage to Cell C. The service we received from Autopage was terrible, but the service we get from Glocell is 100 times worse. I have read a lot of complaints on here about people being overcharged and I am one of them. This company engages in unethical behaviour and I am really very unhappy about that. As customers of the various cell phone companies who are at their mercies and they just do not care, because we are just numbers to them and so what if they lose us a customer, between them they have an absolute cartel and monopoly.

My problem is as follows: 2 months ago I requested them to load an additional recurring data bundle, because I noticed that I have been spending a lot of money on out of bundle rates. In my cell phone contract I have the CellC SmartChat 2GB and the recurring bundle which they supposedly loaded, is the 3GB Smartdata Recurring Bundle.

However, they were very sneaky and never loaded this bundle. Last month I thought the bundle was loaded and at the end of the month I got a bill for R4000 of data used in out of bundle rates and they still had the audacity to charge me for the new bundle which was never active in the first place.

Today I dialed *100# on my phone and that is how I noticed that the additional 3GB bundle is not active and it all made sense to me, it was not active last month either and probably not active the month before either.

I phoned their call centre, but during the attempt the call was dropped probably about 7 times! You phone and wait for 10-15 minutes and more and then your call is dropped, so I just gave up.

I never asked for my contract to go to Glocell, I would have preferred for it to have gone straight to Cell C, for what that is worth, because let me tell you, dealing with the middle man is not very helpful at all.

I would like to be refunded by Glocell, but I know they will just hide behind all kinds of legalise to cover themselves. They misled me by confirming that this bundle was active when clearly it was not. I have attached a screenshot to prove this.

That is why I am saying that Glocell is engaging in unethical behaviour. I, for one am sick and tired of being exploited by cell phone companies in this country. My bill was R6000! R6000!

I am most definitely not renewing my contract when this comes to an end in December of 2016 and will explore my avenues of getting out of it sooner if possible. I know they won't care about losing me, as I am just a number to them, but if they would even bother to check they would have noticed I spent an average of R2000 to R4000 per month. However, I for one am sick and tired of being exploited like this.

Cell phone companies deliberately make it difficult for us to manage our data spending. They also make it very difficult, if not impossible to add a spending cap and then they engage in behaviour like this: supposedly adding recurring bundles, but never doing so.

No cell c contract but keep on deducting

Customer by service email (Jdvzo d) (24/08/2016 11:44:44)
Good day

After several calls to the cell c offices and incompetent operators I have decided to put my complaint in writing.

I have ordered a samsung j5 in may 2016 after the sales agent contacted me but a samsung j200 was delivered to me. I phoned cell c and told them about the wrong delivery. The consultant told me I must return it without the 2 x cell c sim cards.11 may 2016 courier company collected the un opened instrument without the 2 x cell c sim cards. 12 may 2016 cell c made 2 x deductions of r70.25, without my permission, from my bank account. 15 may 2016 I phoned cell c and spoke to lebo who opened a case and supply me with a case no. Ref. [protected]. I told him about the wrong instrument delivery. He said a consultant will contact me regarding that.
16 may 2016 - I phoned cell c and the operator told me that the samsung j200 was received by cell c in order and that there is no new order for a samsung j5.
19 may 2016 - I phoned and spoke to a salebo who said a sales agent will contact me. No sales agent contacted me to date.
25 may 2016 - a operator phoned me asking on what date I arranged for the debit order to go off. I told told her the whole story again and also said to her that I do not have a contract will cell c and have decided to will never have one after this nightmare. She will check and get back to me and gave me a reference no. [protected].
30 june 2016 - r99.01 was deducted from my bank account.
16 july 2016 - r99.01 was deducted from my bank account.
26 july 2016 - r99.01 was deducted from my bank account.
27 june 2016 - bavimile phoned regarding the date of the debit order. Again I told her the whole story. She check and said that they deducting for the 2 x sim cards which I do not use. I asked if I can return it back to cell c on which she replied no and that she will cancel the sim cards and she even gibe me a reference no. [protected] and [protected].
30 july 2016 - r99.01 was deducted from my bank account.
15 august 2016 - I phoned cell c regarding the illegal deductions. I spoke to a sabrina who will check.
15 august 2016 - I phoned cell c again regarding the deductions and spoke to a sindysewe. She said she will request a cr back to my account and it will take 24 to 48hrs. Reference number ref. [protected]. To date no cr received from cell c.

With this I would like all monies illegally deducted from my bank account deposited back before friday 26 august 2016 or a case of fraud will be made against cell c.

I personally think that all the consultants are incompetent and very unprofessional to work with accounts. I think they are also untrained to deal with a customers account. When I asked, several occasions, to speak to a manager they immediately told me that the manager wasn't available. No my question is. Are there managers who check or can deal with situations like mine or are the consultants just do what ever they think is correct in a situation like mine and keep on lying to the customers to cover their own backs.

I will personally not recommend any of my friends or family to make use of cell c due to the fact that they can turn every contract or deal into a night mare.

Hope to hear from you.

Regards

J. D. Van zyl oosthuizen

Response from cell c:
Response
Dear jdvzo d

Thank you for contacting cell c.

We have received your email and one of our consultants will contact you within 24-48 hours.

Here are some quick tips on how you can manage your account

If you require assistance with:

Your current usage on calls made, smss sent and current balances, please dial *147# or *101#

Statement requests, please visit https://www.Cellc.Co. Za/my-account, sign up for my-account on the cell c website and you will be able to download your statements in pdf format.

For banking details http://www.Cellc.Co. Za/curinfo

Activation and deactivation of value added services (Bis, data bundles, product information) please dial *147#

Your upgrade date, https://www.Cellc.Co. Za/my-account and to upgrade your contract please call us on 084143

Manual payment confirmation, please email [protected]@cellc.Co. Za or fax your proof of payment to [protected].

Should you wish follow up on an existing query please email [protected]@cellc.Co. Za or call 084 140.

Regards
Customer care

Incident: [protected] august 2016

Ref. Your email dated 24 august 2016.

Good day

According to your email, a consultant will contact me within 24-48 hrs regarding my email sent on the same day (24 august 2016). According to my watch today is (8 days) 96 hrs and still nobody contacted me.

I just notice that an amount of r99.00 has again been deducted from my bank account.

That is a proof of cell c's employees incompetence. I don't know if they are illiterate, dumb or deaf or does not understand english.

As I browse the cell c web I saw another complainant with the same problem. The complaint was posted the 16 august 2016 and still nothing has been done her complaint. That is really a proof of incompetence of cell c's employees.

If I do not hear from you within 12 hrs I will go the media with this incident and I will get all the other complainants to join me.

Thank you

J. D. Van zyl oosthuizen
[protected]

I was one of the unlucky cell c clients of autopage cellular that was offloaded to glocell. Prior to the end of the contract I informed glocell to cancel the data contract I had with autopage cellular on the cell c network. Immediately. This was acknowledged. However at the end of july there were additional call charges added to the data only account. Quering this I found out that the contract had not been cancelled as requested and I was told that the additional charges were wasp charges. At the end of august again charges were added and no sign of the promised refund once the charges were queried. When you phone the call centre everything is escalated but nothing solved. I think carte blanche need to get involved as this has now escalated into gross fraud being perpertrated.

I am so livid! Cell C first of all, do not have an email address to send complaints to! I received my Bill for this month R4400.00 ***! I'm putting a stop on my account now! I have 4 contracts on one account and spend allot of my money on cellphones and routers. I cancelled my one cellphone contract 4 months ago, paid it in full A's have the proof of payment which I have sent to them a million times, some to managers, supervisors, people, and uneducated customer service consultants. They are STILL charging me the monthly installment. And now this month out the blue is a R853.00 cancellation fee, for what I have no idea! I have had it with cell C And wanting to take this a lot further. Who is with me! For all of you people that have been *****ed by cell c! I bet I'm going to get a message now saying sorry for my terrible experience but someone will call me to sort it out. Bwahahaha! Whatever Cell C - You guys are the worst at customer care.

i have a complaint against the cell c workshop branch in durban in aliwel street. the suspervisor of the said branch sold me a defective device which i have sent for repairs with cell c for the second time with the same issues of speakers malfunctioning, battery overheating and burning my fingers and screen freezing and going on blank blue screen. i threatened the supervisior with a court claim and he said that cell c is a franchise and i cannot take cell c to court. no one is obove the law. not even a franchise. i can lodge a claim against a franchise for up to r100 000. i first sent this device at the west street cell c branch in may and last week i sent it agiaint for repairs ant the aliwel cell c branch. this is unacceptable. i did lodge a small claim at the small claims court yesterday against the cell c workshop branch to reclaim the money that i have already paid on contract for a defective device. orange south africa has admitted on their website that the sony device has issues and sony customers uploaded reviews and said that the said device is defective and malfunctions. i request that the device be exchanged. one other cell c worshop branch employee stood up towards me like he wanted to assault me. i am a disabled sydenham police member using a wheelchair and i can easily get him arrested for this.

I've been experiencing problems with cellc even with my previous number [protected] I've been trying to buy 1Gb nite data but no it won't deduct my account even get that 1gb so me and my friends/family we ditching this poor serviced network even the consultants cant help me, I spoke to Collen, Mpho and Edmonton but still can't get help. How do you operate CellC I have heard this problem for the 3rd time but end up using my airtime and minutes for less than 20mb. I advice CellC that the 15 of us we leaving CellC for good. I'm fed up indeed with your poor customer service consultants and empty promises. Slept yesterday during the day hoping I'll buy a nite data and work even send clients some quotations and invoices. CellC has let me down many times and now I'm fed up unless i get a courtesy call or consoling call begging me why I mustnt ditch Cell C. cant believe i wasted my time during the day for such BS.

I have been calling Cell C Retention Department to come and collect the Citrus Mobile Tablet which is faulty. I since logged a call from 14 July 2016 but nothing has happened until now. I am paying for something that I cannot use because it cannot detect the sim card.

I am not happy with Cell C, because I calling them every week to follow up on the matter.

Please guy you need to up your standard.

I had no choice but to cancel the contract, I will go to the other shop where I will get a better service

Last year september, I lost my contract cell phone. I went into my nearest cell c store, which was claremont, cavendish shopping centre. I was made to wait firstly, while two assistants had to help one customer. Finally after the male assistant though it was time to come over to me, he strolled along to ask me what I needed. I told him what happened to my phone and that I would like to block the phone. He told me I need to call customer services as there is nothing he can do from the store. I told him that I have a prepaid cell phone from vodacom and received better service than this and he said, well we are not vodacom. He then walked away from me and I left the store.

My phone was never blocked and I carried on paying for the contract until I would get another phone on my contract. I got great news that I was able to get a new phone upgrade and that it could be delivered to place of work, just after my birthday, which was the weekend before. So, I put my bad experience behind me and was excited to get my new phone. I was told to call cell c customer services to do a sim swap for my upgrade phone. I received my phone on the 22nd of august 2016, I am still unable to use the phone as I have called customer services 4 times over 2 days trying to do the sim swap. I have called customer services, they then have to do authentications (Questions to make sure it's me) before they can put me through to some other person to do my pin to activate the process and then I must do it myself from then onward. Every time I call, I am having to do this process over again (Authentication) before they can put me through to (Ir?) who will assist me in getting my pin. Every time this happens, I get cut off and I have to start the process all over again.

I call back and let them know that I want to speak to the manager or supervisor and never got put through, the customer service assistant tried to help me again. But again, I was apparently put through to ir and the call was cut. This will be day 3 that I have a phone I can't use because customer services can't seem to put a simple call through to another department without losing the customer in the process. Even though it has a cell c sim in the phone, I still can't call them using the phone and I am having to call from a landline number and having to be put through to customer services from their business lines.

I can't tell you how much money I have wasted calling from the landline to then be cut off every time! It is simply ridiculous! Now I have to go back to the store and pay a fee of r150, just so they can do it there. So, now I must spend more money for a service that is offered free over the phone (Within 7 days) when you receive your phone. I am very sorry that I have a contract with cell c which have shown me such a level of bad service offered to their customers.

I have two contracts with Cell C and one of these contracts is expiring next month, I tried to have it cancelled and the only way to get this done is via their contract cancellation call centre, this has to be one of the badly run call centres I've ever encountered, the people their were absolutely useless. I recieved no help at all, all they did was make up excuses about how they cannot help me at the moment and kept on passing me through other departments.

I am still trying to get it cancelled after spending over an hour on the phone with these people. I think the reason why Cell C does not allow its clients to cancel contracts inside their stores is that it wants them to deal with there incompetent staff and fustrate them into keeping their contracts.

I will be logging a complaint about this and I will make it my mission to tell every one about how how horrible Cell C is, from their awful network to their rediculous price hikes with absolutely no improvement to service.

Last year October 2014 I took out a contract with cell c. Took the buy out because Vodacom didn't have signal were I am staying. Took the buy out but before I ask the lady how are the signal with cell c were I am staying she said perfect sir " We roam on all networks" a month later I started complaining about my signal only in April 2016 they send out a technician. He come with a booster and it didn't work than another technician came with another booster 4 in total nothing works. I'm paying every month over R1500 for nothing my airtime and data keeps on expire. No contact from cell c worst service ever. I have over 20 reference numbers and there consultants are wasting my time.

I am really frustrated and it is really annoying that a company like cell c would employ such dumb people, I have cancelled my account and paid up the settlement amount but soon after that they no longer trying to even debit the amount that I was usually paying for the device but they try to debit the settlement amount which is about 5 times the subscription fee, this very annoying because every month I need to call my bank to do a reversal ion the debit order which I then get charged bank fees on, I have called cell c sent emails but I have not received feed back and explanation as to what is going on . I cannot start to explain how irritating this is on my side, I will like to get an answer from cell c asap

In the beginning of June I had to request Glocell to sent me my invoices. Then I noticed that I was charged for 1G of R149 that I didn't request. I also want to end my contract with Glocell on the 30 June, they cancelled it on the 13 June already and I had to buy extra airtime with money I don't have. I got refunded R34 for that. But after many mails to the "CEO" I still didn't get my money back. Last week I received a mail, they will refund me R124 seeing that I bought 100MB data of R25, but it's only R19 and I already paid for it, clearly stated on my invoice. If you look at all the complaints on Hello Peter, Facebook, ect, it's a worry, everybody is complaining about them and that they get charged extra. Are they trying to steel money from customers to pay for the boat trips and vacations!

Since GloCell took over from Altech Autopage all I had was complaints that are never resolved.
1. I wanted to change my banking details (from FNB to Capitec) I went to Capitec and asked them to switch all my debit orders, all were successful except GLOCELL, I went to their shop and they said they can't assist me I have to go to their Head office, the last week of May I went to their offices in Midrand they said I was switched, the debit order may still go from FNB because it was late already but from June it will be from Capitec. Even now my debit order still comes from FNB.
2. That same day, the lady who was helping me advised me to "cap" my Minutes/SMSs/Data (if ever I exceed what was allocated to me '100 minutes, 100 SMSses and 1GB of Data' I will not go beyond the R100 that I've chosen) for safety reasons and I did that.
3. This morning I get a message from FNB saying GloCell debited R915.23 (My package is R110p/m), I went back to their offices in Midrand to understand all this coz I expected them to debit not anything more than R300, and they say my "cap" was unsuccessful (No 1 told me about that) and even if it was it is not guaranteed. And every time I checked my balance there was never a time my current usage was over R200 and when I ask why she said that "current usage" is not accurate (I wonder why coz all these 2 years of my contract it was accurate).
I'm enough with with GloCell.

No Response - Not surprised

So to date I have not heard anything back from Cell C, my device was blacklisted by vodacom clearly in error. I advised Cell C that I will not provide any personal details to Vodacom for them to reverse their error. I have never been a client of vodacom. Cell C has made not attempt to assist to rectify this by getting into contact with Vodacom to reverse the blacklisting from the device. Cell C is refusing to return my device to me while the device is blacklisted. This is theft? I am paying Cell C on a monthly basis for the device that I do not have. Cell C should contact Vodacom check the number that the device was blacklisted under take note that the number is not on my name. I have never reported the device as lost or stolen. I was advised by Cell C the device was blacklisted due to bad debt with Vodacom? I don't know how this is possible since I have never been a client of vodacom. I am not signing or providing personal details to vodacom. Cell C is my service provide and should have this issue resolved. I have threatened to open a case of theft and report this incident to ICASA, clearly this is no threat to Cell C. I have asked Nelly from Cell C to escalate this issue to Management and request for them to get into contact with me, she has not bothered. I have advised that I dont see any reason to provide vodacom with my personal details when I am not a vodacom customer? I will not provide my details. I DID NOT REQUEST A BLACKLISTING and I EXPECT Cell C to sort this out. I want my device bac****! It irritates me that I must run after Cell C begging them to assist me with getting this issue sorted out. I dont know how Cell C even allowed this to happen. I dont know why the repairs department did not advise on the blacklisting in June already when I sent the device in for repairs? The manager from the repairs department was suppose to call me back according to Lerato, this never happened so I take it that there is no manager in the repairs department? This is beyond FRUSTRATING. I have had enough. Please let me know how Mr. Jose dos Santos will feel having a case of theft opened against him as the CEO of Cell C. I would not know who else to open the case against, since he is the CEO of Cell C he should be held accountable for any wrong doing in the business. I want my device back and working by Friday, this time I am not going to just threaten and this is the third time that I am putting it in writing that I will open a case of theft against Cell C.


I was ported from Autopage from Glocell. On 20/06/2016 I received a call from Lynn at Glocell offering me an upgrade on my current package. I normally upgrade from the 6th of July every year and decided to get the upgrade offered to me by Glocell. Lynn did the upgrade for a LG G4 Stylus on a Smart Chat 1 Gig Top Up for R259.00 p/month. When she checked on the system, there were no stock on the phone but assured me that I can go to the nearest Glocell Store to get the phone there. The upgrade is loaded on the system and there won’t be any problems. I decided om 23/06/2016 to phone Glocell Town Square in Weltevreden Park to find out whether they do have stock as I do not want to drive there and there is no stock on the phone. I was told by the store that they do not have stock. I then called Glocell directly and was told that they will have stock the Monday 27/06/2016. I phoned the Monday, spoke to Kulilelo / Kululeko and was told that they have not received the stock but they will have stock by the next week. I phoned again the next week, no stock, the same happened the week thereafter. Everytime I phone I was told that they will have stock within the next week.
On 27/07/2016 I phoned again and spoke to Caron at Customer Services because no one in the Upgrade Department can help me, they keep on transferring me to Customer Services. I spent 35 minutes on the phone while Caron searched for a LG G4 Stylus on their system. She was unable to find any phone in stock. She said I must phone within 2 weeks and confirmed with her Supervisor that they cannot give a specific date on when stock will be received as they receive the phones from overseas. I really do appreciate her effort and the fact that she did not lie like the other agents just to keep my happy.
This morning I decided to phone Glocell to change the phone on my upgrade as I cannot wait any longer. I decided on a Huawei Ascend P8 Lite on the Smart Chat 1 Gig Top Up for R299.00 p/month. It is R40.00 more per month for I phone I do not really want. I phoned, selected Upgrades, repeated the whole story for the 100th time and the gentleman said he must transfer me to Customer Support and I will receive an option to select the person who initially contacted me regarding the upgrade, which was Lynn. I knew he talked rubbish because when I was transferred to Customer Support, there were no options to select and had to hold for the next available operator. Eventually when I got through, I repeated the story yet again. The Agent told me that she is going to put me through to Upgrades. I told her that Upgrades transferred me to Customer Support. She said she is sorry but she cannot help me, Upgrades must assist me in changing the upgrade. I was furious and fed-up and totally lost it. I just cut her off.
I don’t want the Huawei Ascend P8 Lite and I refuse to pay R50.00 more p/month. I want my LG G4 Stylus for R259.00 p/month on the Smart Chat 1G Top Up as per my agreement dated 20/06/2016 and I want the phone by Friday which is 05/08/2016. I don’t give a hell were they are getting the phone from as long as it is brand new and delivered to my work. Should I not receive this phone by Friday 05/08/2016, I will walk the 1km from my house to the nearest Cell C store and arrange to have them take over my contract. I am not prepared to waste my time any longer with Glocell or to drive to hell and gone to upgrade or to sort out a query. From 23/06/2016, I have spent a total of 75 minutes on the phone with Glocell. I am fed up with their pathetic service, their lies to keep clients happy, all their excuses. Should this not be sorted out by 05/08/2016, I am done with them.

I applied for 1 contract last year 15 Sep 2015 and Cell C Direct billed me for 2 contracts, when I call every week to get feedback on my case and all they say is that they are still busy with my case they will call me back and then refund me, it has been 11 months and nothing gets sorted out, can someone please assist me to resolve this matter.

Customer name and id : rajamanikum nelluran –id [protected]

Cell number- [protected]-account number- ap-0003740
Enquiry regarding outstanding balance – r2376.22 (internet usage?- i never use the internet on my cellphone) –july 2016- ticket 6402007- logged saturday 11th june 2016 at southgate branch -email address: [protected]@glocell.co.za- by manager -malti maposa -

-cell billing enquiry –line suspended 13 june 2016
-r nelluran got a call on friday 10th june 2016- to say his account is in arrears.

Please provide full breakdown of the current amount owning and the itemised billing statement reflects an amount of r332.20 (june 2016 statement that reflects the date - [protected] –cell number was activated on the 7 may 2016.this number has not been in use for the last 6months, the contract for [protected] cell phone and sim card was reported lost to autopage cellular in november 2015 and a new sim card was send to me in december 2015.
- called felicia on customer support line – 14 june 2016- ref: 35137
- felicia will forward a itemised billing statement and a data validation statement.
Ticket number 33044 raised 14 july- not resolved .
Made a payment of .r1500.00 and sent proof of payment to glocell.- 17 july.
Called again end of june- i was told unable to see the july statement- will only be available on the 3rd of july.
I called today and spoke to a gentlement from the glocell support centre called percy. he put me on hold for 40mins until the call cut off. i called again-the moment he heard my voice-he cut the call. please can somebody in glocell help me to close this account. i refuse to pay for internet charges -that i never used. i am a 78 year old pensioner who is unable to pay this account. please help me and contact my daughter erica that has been trying to assist me. your customer support has her cell number and email address.

I cancelled my contract with Cell C in January 2016. They were supposed to give me a refund as I had overpaid. I've been sending proof of payments since January 2016 up until today. Whenever I call they tell me they never received any email containing the proof of payments. I call them twice a month and I also send the same emails all the time. It's a lot of money and its so unfair that they making me run around like this.
I just need my money, I don't need their services cause they poor and that's the reason I cancelled my contract.

I am at my wits end

So let me start this story from the beginning! Once again.

Long long ago I trusted cell c, I thought that their network was pretty decent and currently I have two contracts with them. One voice contract and one data contract. Everything was running smoothly. When one contract came to an end I did not hesitate to upgrade the line. I was happy until...
My ag mobile style device was faulty and was not charging and decided to take the device in for repairs, before taking the device in I decided to use the cell c prepaid sim card that was been used in the phone, in my samsung tab 3 device which I did not really use for a while. I was using the handset device as a home phone in order for me to contact my child when he returned home from school. When I inserted the sim card it was not reading the sim card, so I thought fine I will send both devices in for repairs at the same time. I know these things happen and manufacturer faults can be fixed
On the 19th of junei made my way to the cell c store, all was good and I was helped quickly and efficiently at the cell c store in northgate, I was advised that the turnaround time for the repairs to be returned will be 21 working days. I was happy with the turnaround time and carried on as usual. :)
With time passing quicker than I can keep my trail of thought I realized on the 20th of july that 23 working days have passed and I did not hear a peep from cell c. So I proceeded to call customer care and get an update on my repairs, I didn't get the memo that you had to run after cell c to find out what was happening when they did not deliver on their own sla's. After the follow up I was advised that the handset was replaced and was ready for collection at the cell c northgate store. :) happy days. Then I queried the whereabouts of my samsung tab 3 device? :wtf: I was advised that the device was blacklisted by vodacom and I have to phone them to have the blacklisting removed?: so I thought great this will be quick and easy. Dam I was so wrong. I spent two days in a screaming match with vodacom demanding that they fix their error. I had no voice by the friday because of the amount of frustration that vodacom caused. I am not a client of vodacom, I have never been a client of vodacom and I will never be a client of vodacom. It is not worth the stress. I confess that I did try their network for a brief moment (Prepaid) when I first got my samsung tab 3 and quickly realized that the price they charge for data and calls was not worth it. :wtf: so I returned to using cell c prepaid in the samsung tablet until I got the phone. When I got the ag mobile device I removed the cell c sim card and placed it in the handset. Much easier to handle. We only really used the tablet over a wi-fi connection.
Since I am paying cell c on a monthly basis for the tablet on my data contract, cell c is my service provider and should fix this problem with vodacom. Right? Well I am completely wrong once again!
I haven't just spoken to one person from cell c, I have spoken to 5-6 different people all promising me that they will have this issue resolved, then telling me I must deal with vodacom?
I was asking nelly from cell c today am I paying vodacom or am I paying cell c each month? She could not answer my question. She didn't not want to agree that cell c is my service provider and they should fix this problem. I was advised by lerato in the repairs department that they will not release my device until the blacklisting has been removed?
So my questions are:
How did cell c allow the device to get blacklisted by vodacom?
Why must I sort out this issue when I am paying cell c each month for the device and service?
Why was I not contacted by your repairs department when this issue was first picked up?

My solution for cell c:

So since all this frustration has begun I only have one solution because I feel like I am pushed into a corner and there is no solution offered from anyone.
I want a working device delivered to me by friday, I am paying cell c for this device and I have never missed a payment. Loyalty clearly doesn't get you very far. If a working device is not delivered to me by friday close of business I will be opening a case of theft against cell c. I have reported vodacom to icasa and I will be reporting cell c in the same manner.

I have requested for senior management to contact me, nelly told me my query was escalated to management so clearly my issue is of no concern. I have been signing the same tune about opening a case of theft against cell c and clearly no one takes this seriously or they just don't care. Once I open the case I will send the case documents to icasa.

So hopefully this post will get someone in cell c managements attention and this issue gets resolved before friday.

Thanks for pissing me off cell c and killing my loyalty to your brand.

Regards

On Monday 11 July 2016 I received the below message from Cell C.

" As a Cell C Exclusive Customer, you get My DriveExec for FREE!
This Service gives you unlimited "DriveHome" benefits and 2 "Taxi Cab" rides per month absolutely Free for 7 months! Start using this service Now by calling [protected]"

On Saturday 16 July 2016, I called the number to make use of the offered My DriveExec service, to my surprise I was told that I need to first register. The lady I spoke to on the phone was Ronel Adams.

No where on this message is there any mention of having to register or pay for the service, but upon registering, I noted that there is a fee.

I believe that Cell C's conduct is unethical, and misinforming to the consumer. Furthermore the conduct exposed me to a risk of getting arrested or getting into a car accident as I had a drink knowing that I would access a service that was offered to me as an additional service to my mobile phone contract.