AlfaSent’s earns a 1.0-star rating from 5 reviews, showing that the majority of customers are dissatisfied with experience.
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lost (probably stolen package) and poor compensation
I ordered a phone in the UK in January and had Alfasent send it to me in France.
They used DPD as a courrier but it got lost on the way as they told me (Alfasent or DPD probably stole it).
I struggled for 4 months with them and DPD and, they offered me a 74£ compensation for a 799£ phone. If you don't want to throw away your money, dont use Alfasent
services
Hi, I have used the Alfasent services for a few months to send items to Spain. 3 of the items has never arrived to my address. I have claimed to Alfasent support service and they just write you messages that does not say anything They just let the time pass, without giving any solution and without offering any compensation for the lost items. NOT RECOMMENDED
Services
Do NOT use Alfasent. There are several reports online about customers never receiving their packages. They used to operate under a different name, which later was changed for Alfasent. They will also SPAM you everyday with emails, 3 to 4 days a day although you might cancel your account with them. Their prices are sky high and you only get to find that out after your package is there. You have been warned. Good luck!
Is AlfaSent Legit?
AlfaSent earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
no customer service, no way to ship to UK
1) They claim to offer a repackaging service. But they dont - the quote they end up with six items (not repackaged) is more than double that that Parcelforce can do with some basic repackaging.
2) There is zero customer support - 3 email question from me over 2 weeks - zero response
3) there is no way to give up and have your items (now tucked away in there warehouse) shipped to a UK address (in order to get a sensible shipping price)
From my perspective - looks like a scam, smells like a scam, and give that I've probably lost 6 items to them - IS a scam, .
Do NOT use Alfasent. There are several reports online about customers never receiving their packages. They used to operate under a different name, which later was changed for Alfasent. They will also SPAM you everyday with emails, 3 to 4 days a day although you might cancel your account with them. Their prices are sky high and you only get to find that out after your package is there. You have been warned. Good luck!
I submitted an order at Alfasent website but they have troubles providing me with shipping quote. I even called them in order to speed things up but it didn't help much and problems was not solved. I’m very disappointed with the quality of service.
Missed defect on a product
I used Alfasent.com for one of my online purchases, they were supposed to receive my order from another website and make sure that everything is alright with it. They received my order and confirmed that it is ok. After I got it I discovered that there were several defects that should have been discovered earlier. This company owes me $80 now because seller is refusing to refund me.
AlfaSent Reviews 0
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Overview of AlfaSent complaint handling
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AlfaSent Contacts
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AlfaSent phone numbers+44 844 826 1144+44 844 826 1144Click up if you have successfully reached AlfaSent by calling +44 844 826 1144 phone number 0 0 users reported that they have successfully reached AlfaSent by calling +44 844 826 1144 phone number Click down if you have unsuccessfully reached AlfaSent by calling +44 844 826 1144 phone number 2 2 users reported that they have UNsuccessfully reached AlfaSent by calling +44 844 826 1144 phone number
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AlfaSent address1 Spruce House, Durham Wharf Drive, Brentford Lock, Brentford, TW88HR, United Kingdom
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AlfaSent social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024 - View all AlfaSent contacts
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