Cell C
Reviews and Complaints

I have been trying since 28 April 2016 to get assistance from Altech/Glocell wrt issuing of OTP's for the security complex I reside in. I signed up, logged all my details, went through all relevant registrations, cellphone menu clearing, etc as suggested by the security company managing our OTP system in the complex and yet still could not receive OTP's to issue to contractors and visitors. As a last resort I was advised to contact my cellphone service provider whom I was advised often puts a lock on OTP receipts as they are not yet geared to handle OTP influxes on their networks. I have been in store to Glocell's Carnival mall branch at least 4 times in this regard, I have logged the request at least 6 times on Glocell's online form and have tried constantly to call their call centre to no avail. I even went as far as to mail the ceo as per the invitation on the first bill I received but clearly not even this got a response. I did however discover during the very frustrating process that the only department within Glocell that seems to work is their sales department who probably needs to sell things to more unsuspecting customers who they will treat like dirt once they have signed up and whom they will not provide any service to but instead will blame for the mistakes made by Glocell themselves.

During this frustrating process my husband and I decided to give Glocell the benefit of the doubt in the hopes that they would finally revert to us with some valuable feedback wrt the OTP situation and signed up for the R199 LTE package for our home network as Telkom coverage is not available in the complex we reside in for us to have continued using Mweb as a service provider. As such we signed up for the R199 package instore at the Carnival mall Glocell outlet on 29 May 2016. At the time of signing up it initially seemed our application had been declined but Ronnie Mofokeng 'changed' something on his system and then miraculously our application was approved immediately. He then advised us that the line should be active on the same day. I explicitly asked him how activation three days before the end of the month would impact on the data available to us as I told him I did not want any nasty billing surprises due to being mis-informed. Ronnie assured my husband and I that we would have the full 5GB daytime and 15GB night owl usage at our disposal for the three day period and would not be billed any out of bundle data for this period as long as we did not exceed the 5GB day and 15GB night data for that period.

On 9 June 2016 I however received a bill where I was billed an amount of R1625.35 for the data usage portion of my invoice for the three days from 29 May- 31 May 2016. I called the Carnival mall branch to find out what was going on and sent a mail to Ronnie on 10 June 2016 to investigate further. Strangely enough most of the data that was claimed to have been used by us was used during periods of time where neither my husband nor I were even home and nobody else has or had access to our property or our password to use our internet in our absence or even with us present. I then also asked Ronnie on 10 June 2016 to amend our address which he had incorrectly captured with the area as being Durban when we are in Boksburg. Maybe that is why our application was initially mysteriously declined? I had to follow up constantly with Ronnie and then also with his manager Letija to find out what had been happening with my enquiry via mail and also by going into the branch several times to follow up and still got absolutely no joy from them apart from being told that my complaint had been logged with their regional manager and it should be resolved shortly. In the meantime I forwarded the mail onto the supposed mail address for their ceo, [protected]@glocell.co.za for Alessandro Mariola to absolutely no avail as I heard absolutely nothing back from that mail including the entire history of my complaint to the ceo either.

On Monday, 4 July 2016 I had a phone call from Noluyanda Tsoanyana (introduced herself as Luyanda) from Glocell who proceeded to tell me rather abruptly that the OTP issue is my own and that I need to sort it out with the security of our complex which is exactly what I had done right from the start where everything the complex security could do to assist had been done and Glocell had been contacted as the final option to lift the block on these otp's. Luyanda was not having any of that and again told me I needed to sort it out as the problem is not theirs.

We then proceeded onto the billing issue and Luyanda steam-rollered me to tell me I have been billed and I will have to pay. Even when I explained to Luyanda that Ronnie Mofokeng had been explicitly asked to confirm how much data would be available to us for the three days until the end of May and had advised the full 5GB day and 15GB would be available to us for that period. Luyanda then on my by then very frustrated insistence said the matter would have to be investigated with the branch and an update provided. I indicated that I refuse to be held liable for a bill where a Glocell staff member provided me with incorrect information and asked how soon I would receive feedback in this regard. Luyanda then proceeded to tell me to call their call centre number which is the division where their customer services division number just rings constantly and then cuts a person off. I shared this information with Luyanda who seemed very unpreterbed about this fact. By this time I was hopping mad at her blatant disrespect and disregard for making any effort to assist me with a reasonable and realistic resolution of my frustration caused directly by her company. When I asked why it is that a manager had not contacted me to discuss my complaints and frustrations Luyanda told me that managers have more important things to do than to have to deal with customer complaints. I then insisted that Luyanda state everything we had discussed telephonically on a mail to me for proof and that she indicate the name and surname of a manager I could get in touch with to take the matter further.

Luyanda sent me a very streamline, 'to the point' mail on 4 July 2016 which held no signs of the blatant disrespectful way she had just handled my frustrations telephonically. Also nowhere in her mailed did she mention taking up the matter with the Carnival mall branch for the clearly inaccurate information Ronnie Mofokeng had provided to us pertaining to how much data was actually available to us for the period from 29 May-31 May 2016 which was agreed to be taken further during our telecom. I sent a reply on 5 July 2016 very frustrated with the blatant disrespectful way I had been treated where I had pretty much been told my issues with Glocell are actually my own and I had better just pay. I requested specific details from Luyanda pertaining to what claimed usage had been day and night owl usage respectively and what rate I had been charged for out of bundle usage. I also insisted that a manager contact me. To date I have not received any responses from Luyanda or spoken to a manager with regards to my queries which have still not been dealt with as a customer would expect to be dealt with at least fairly and with respect.

On 15 July 2016 I received a call on my cellphone from Diteboho Moathi enquiring whether my issues had been resolved. I advised Diteboho that neither of my issues had been resolved and requested her mailing address to forward all relevant correspondence onto her for the matter to be reviewed and for me to be assisted. Diteboho had pretty much the same rude abrupt stinking attitude which Luyanda had had with me on the phone and told me I could not send a mail as she receives way too many mails so insisted that I discuss the matter of my complaints with her telephonically. This is frustrating as I share an office with four other colleagues and it is very disruptive to frustrate them with details of personal issues I may be having but seeing as though I could not send a mail to Diteboho I had to vent my frustration infront of my poor colleagues. Diteboho called me back a second time to say she was with Luyanda and that 'I had been told' that the otp and billing issue were my problems. I told Diteboho that I had indicated to Luyanda telephonically and on return mail that I was not happy with the feedback I had received and wanted a manager to contact me with regards to my complaints. I asked her if she also saw the response I had sent to Luyanda on mail to which she said 'no'. Strangely a minute later they seemed to have found my response as Diteboho said they would call me back. Her last call was at 09:26 this morning (15 July 2016) and I have not heard a word back from either her or Luyanda in this regard again.

I am so far beyond frustrated with Autopage/Glocell with regards to how they treat customers with such blatant disrespect.

I honestly hope that even if this complaint can assist one other user from not knowingly stepping into an agreement with this absolutely incompetent company I would have made a difference to one person who at least will not be treated with such disrespect by someone who should be providing a quality service to their clients.

Unfortunately my Autopage contract was taken over by Glocell which means I had no say in the matter but to end up with a service provider who clearly knows nothing about providing a service. When I told Luyanda I was completely unhappy with the way my complaints had been handled and enquired how I could go about cancelling my contracts with them I was advised I would need to buy out my contracts (ie. pay up balances). What a joke! So now I'm stuck with a service provider who clearly is only in it to satisfy their own selfish needs instead of taking care of their customers.

I honestly hope that Glocell wakes up sooner rather than later and takes the decision to actually do the ethical thing with regards to legitimate complaints against them like mine. Even though I seriously doubt it as Luyanda said during our telecom on 4 July 2016 that people should realise it does not help to complain on social media anymore.

I would be embarrassed to be associated with an organisation that has such blatant disregard for their clients which is clearly allowed by management who suppossedly have better things to do with their time than attend to customer complaints!

After Glocell bought over my Cell C contract from altech autopage, it has been hell. Firstly they took all my night data of 800mb and normal data 264mb, on top of that billed me R 260.00 just over a period of 1 night . the phone was not used . When i queried it their response was " it is data charges and that my phone was updating automatically, " . They said my phone was updating automatically but I have the settings on manual update. It seems that we have no rights when it comes to data usage . we just have to pay what we billed for ...even if its incorrect. I also had a limit of R50.00 when the contract was on Altech autopage..When I queried that, they said that Altech autopage did not forward them that information..How does it become the customers problem .

I am writing this letter very disappointed. It will probably also land in file number 13, but the fuller that file runs, bigger the chance that some day some people will be without a job. 10/06 I went into your brand new shop in Uitenhage Eastern Cape assisted by your sales lady Zanele. I filled in papers to start with a new contract. By Wednesday 14/06 she did not come back to me to let me know if approved or not, I had to phone head office only to find out that it has been approved Sunday 11/06 already. Then to get my rooter, I kept phoning to find out when will I receive my rooter, she could not tell me, after phoning head office again numerous times, she told me rooter will be couriered to me, I told her that I am just across the road from Glocell I can pick it up from her, then she told me it has been packed already and will be couriered to me. AGAIN me having to phone all the time, trying to find out where my parcel is, she told me they will deliver to my office. AGAIN I phoned head office only to find out that they never send parcel they phoned me and my phone was on hold. HELLO!You had my office number as well. I spoke to gentleman @ head office and he arranged for my parcel to be delivered.
I received parcel 27/06 delivered by Courier It parcel no ST01827513. Then again to get my rooter working. I was told it would take 48 hours to be activated. Since 27/06 I have been phoning head office spoke to Izikial and I do not know how many other people, all saying something else. Reasons fairing from sim still has to be registered to I have to restart rooter. Not a single person could help me. Saturday (02.07) after phoning Zanelle (+[protected]) and telling her I am coming in with rooter for them to help me, she was supposed to open office half past 9, she was not there, again I had to leave without seeing her, I had to open my office @ 09h00. A young gentleman that also work there said he would see what he could do. Same day 02/07 I went back there, he told me he send something through to head office and sim would then be registered. My rooter would be working in 2 hours. Rooter still not working 03/07. I phoned her again today she said she would be at office 09h00-13h00, AgainI went down there for nothing! I went there 11h00 there was no one in office I phoned her cell she did not answer ans also did not think it was important enough to phone me back. I want this contract cancelled and I want to give rooter back.

Good afternoon, I have just received an sms from a number [protected] at 14.11 Saturday 2 July 2016, quoting:-

“OTP ………. (I have not put in the number for protection purposes). Your Cell C contract is almost approved. Please call 084 151 option 1 if you did not apply.”

I immediately contacted this number at 2.05 Saturday 2 July 2016 and spoke to Shamin Suleman who was unable to help me and did not know anything about the sms. She told me to phone [protected] which I did immediately and I spoke to Gerald who also told me there was nothing he could do to help and that I should call 084 145 on Monday morning as they were closed at the moment. He gave me a reference [protected] for the call made to him. I find that this is absolutely unsatisfactory as clearly somebody is trying to open a contract fraudulently with my cell phone number. I am a Vodacom customer and have always been and will always be. Please investigate urgently and revert to me.
Kind regards
Caryn Foddering
cell: [protected]
email: [protected]@fodderings.co.za

Good day,

I have cancelled this deal with glocell and have returned the wifi router! Glocell sent a courier to collect it from my house!

I have cancelled a contract that I took through them (Cell c boat trip spesical wifi router) before they even sent the router. I sent emails and did it telephonically however in may they still delivered it and I eventually "got through to them" and they sent someone to collect it. I sent numerous emails to:- cc: ceo, glocell customer support to not debit my account etc and still they went ahead and debited my acc 1 july - I advised them that I do not give them authorisation to debit my account but yet they still did - this is fraud/stealing! If one google you will see how many people complain about unauthorised debit orders... What is one to do if the ceo is not even coming back to you?

On Monday the 20th of June I applied for an upgrade. I spoke with and agent with the name of andile. he were suppose to call me back because he needed the otp and I haven't received it yet. He then never phoned and on the Saturday I phoned to find out how far are they with my phone and the person I then spoke to told me that their is not a upgrade done on my account. He then overed to help me and said that he will let andile know that he must phone me on Monday. The guy then went on to book the upgrade for the AG Ghost. His name is Ibraham. On Tuesday the 28th they delivered the phone and it was not the phone I ordered. they delivered a AG Styles. I then phoned Andile and Abraham and they had long stories on whos fold it was. No one was willing to take responsibility and then I was told that I must call the follow up company so that they can come to collect the phone again. I then phoned and the booked the collection and on Wednesday when I phoned back they told me that their was never a booking made. I was so pissed I almost thru the phone away. I then wanted to book the phone I again then the guy on the line told me that its going to take 3-7 working days for them to collect and another 7 days to check the phone but I didn't even open it. And the another 3-7 working days to bring the correct phone. I said no, it wasn't my mistake it was theirs so I spoke to someone else who assured me the phone would be picked up on Thursday. I phoned back the Thursday and they told me the phone is coming. I waited till 4 o clock and when I phoned again the lady told me they did put the wrong address on. Shes going to rebook it for me and the will pick up the phone Early morning on Friday 01-07-2016. I phoned back the morning and they told me its on the way. that was half pass 8. I'm still waiting and its now 12:51. I just feel that they are messing me around and not keeping to their promises.

Since August 2015 I don't have work anymore and I phoned Cell C to cancel my contract whereby the call centre agent told me that i should pay my contract with my uif money because i could not cancel my contract. I then went ahead and paid my contract as i was told with my uif money. Now my contract end on the 2 nd of July so i phoned cellc to tell them that i don't want to open another contract and they should cancel the one i have seeing that it will be the end of the contract the 2nd of july and the call centre agent told me that i will still be paying the monthly premium at the end of july. I told them that i dont want to continue and that they can't charge me for a month that im not going to use and they said that is just how it is. I now see today 29/06/2016 that they have again allocated free minutes to my phone. I have phone them at the beginning of June to cancel everything as well as send them an email but to no avail it looks. According to my records when i say cancel it means that on the 2 nd of july this contract should be cancelled and my last payment would be at the end of June. I will not leave this here, and i think that i've done my part in sitting out this contract even tough i don't even have a job! I would appreciate it if someone can attend to this. Kind regards Isabel Botha

I had my contract upgraded Monday the 16th of May 2016 and received a SAMSUNG tablet. I had 3-4 days of use of the tablet before it refused to power on and would not charge. I delivered the tablet to East Rand Mall Cell C on Monday the 23rd of May to have it repaired. One week later I contacted the Cell C repair department whereby they told me that they have not received my device as yet which was a concern to me as I booked it in a week earlier. I phoned the branch whereby I was told they had technical difficulties and it should be with the repair department that same week. I was contacted 2-3 weeks later saying that I can collect my device from the service provider, I went there the 17th of June. On my arrival I was told that the repairs department did a software upgrade to my device, to my surprise! This was not my complaint, my complaint clearly states that the device does not charge or power on. Then I was told by the attendant that some devices do this if their software is outdated! I then refused to take the tablet as my complaint was not dealt with to my satisfaction as I want to know why it is not charging and not turning on if I want it to be switched on. So they say we will send it back to the repair department. Today, Friday the 24th, I phone again to find out what the status of my device's repair is just to find out that the branch has never send it to the repair center, a mistake made by them according to the manager. If this is an indication of the service I am going to have from my tablet, I do not want it.

Belinda van der linde
Cell nr. [protected]
Email: [protected]@live.co. za

Good day,

I believe I was not treated fairly as a customer:

I did an upgrade with phodzo mathelemusa in the outbound sales department @ cell c direct upgrades.
She did an upgrade for me for r685pm in may and I received my samsung s6 edge very next day and I saw it was a white phone and I would rather like a black phone and I returned the phone successfully and I phoned quite a few times to get them to book a new phone, eventually phodzo phoned me back after about three weeks and she said she will do a new upgrade and I discovered the following:
1. they don`t really keep black phones at cell c direct, if I had known that from the beginning I would never have returned that phone
2. with all the weeks that went by that cell c did not phone me for the phone to be changed, they cancelled my contract and I have to pay a new amount in the new month, and then...
3. phodzo phone me to say that everything is ok and I will get a new samsung s6 edge for r689.00pm and she will reinstate my new phone for the `same` amount... and then I receive a brand new samsung s6 the next day... can you imagine my dissapointment!
I have been phoning for two weeks straight for phodzo to phone me and she has been ignoring my calls...
Please contact me to collect this phone and reinstate my upgrade to the samsung s6 edge for the amount initially quoted of r685pm which I can afford...

Thank you
Kind regards

on the 23/06/2016 . have been using cell c for more than 10 years now using the same number, I recently lost my phone and have been trying to sim swap for the passed week . I do not remember most of the calls i dialed before using my phone it's been a week and after failing the security test twice because of not remembering all information I'm not given any useful alternative to regain my number and now I will have to loose my number used for 10 years due to a small mistake cell c does not cater to customers needs really .
I would like more convenient options to be able to do a sim swap without opting for other Networks I have been loyal to cell c for all these years I don't deserve such insensitive treatment

Good day
Re: mrs d prinsloo / [protected] / cellc no:[protected] / [protected]

In 2015, I started receiving sms's from a legal company that is dealing with cellc's arrear accounts. Up to this, I was never contacted by cellc to inform me of anything that was outstanding (at this point I still had a contract with cellc and they deducted money from my account every month. )

I did not know why they kept on sending these sms's informing me of outstanding debt. First I contacted them (the legal attorneys) informing them that my account is up to date. They asked me to sort this out with cellc, because they were instructed by cellc to collect the money. I phoned customer care and they confirmed that my account was up to date and nothing was behind. (if for any reason my account was in arrears, the lines would have been disconnected, but no such thing... As I was not in arrears)
Again I phoned the attorneys and asked them to contact cellc and sort this out (at this stage I was going back and forth between cellc and this attorneys, and no one could solve this. )

I sent through statements from cellc to them (on their instruction) to show that my contract is still running and that the account is up to date. (Attached please find email)

They stopped sending me sms's, and I thought that the problem was solved at last, after numerous calls between cellc and these attorneys) , however, last week I received my listings which I requested from itc and there it shows that I was handed over by cellc for bad debt written off.
I phoned cellc's legal department again, but no-one seems to know what is going on. I went to the cellc office in carletonville and they tried to sort this out, but they phoned me just now and told me that they can not help me, I must speak to the attorneys. (all over again. They will inform me to get all info from cellc and then cellc will just tell me again to phone the attorneys. ) surely cellc must communicate with the attorneys to tell them that this was a mistake and that my name must be cleared!)
Please, please help me... I don't know what to do anymore, because cellc just passes the bucket the whole time and in the meantime I can not get any other credit because of this negligence from their side.
Kindly note that I still have the contracts with cellc, but want to cancel this when all is sorted out... Never ever do I want to do bussiness with them again. Whenever there was a problem, they never seem to be able to help sort it out... Useless client service!

Nbs (debt recovery agency - [protected]/5043344
Cellc - 084140

Mrs prinsloo
[protected] / [protected]@yahoo.com

I went to the cell c web to ask for assistance.

On the web it says chat to us and when you do the person you are chatting to does not answer your questions and they disconnect without you being done.

I was assisted well not assisted, I was not assist by lerato.
I work as a customer care crc advisor and being helpful to someone means that you cannot close whatever it can be a call, email or chat before that person says that the concern is resolved.

I ask her why are they taking more money than what I was told and what was advertised she tell me that I took an expensive phone, like I know that but that is not what I am asking. This is actually false advertising and very poor customer service then she ended the chat. What the hell.

I regret taking the contract with cell c I cannot wait to finish the payment they will never have my business again.

As for lerato well I have no words for her but to get more training or get another job because customer service is not for her.

I wasted my time waiting to be connected to someone only to be cut short and not get any assistance.

Useless! This is Cell C in a nutshell. I gave my phone in for repairs six weeks ago. Since then nothing, regardless of personal visits to the branch, numerous phone calls to their customer line, pulling my hair out and the rest going gray. They pretend to follow up...and nothing. They make promises on threats of death...and nothing.

Finally this morning after more hysterics(theirs not mine), grave threats(theirs not mine) and randomized name calling I received an email that my "quote" is ready and to phone their repair center to accept. I phoned customer line, was duly transferred to the repair center with the obligatory canned music...and waited...and waited. Got cut off, phoned again, went through the whole painful palaver again...finally got through to a lady that told me I have to pay first and when they have received the proof of payment will carry on with repairs. The damage? Nearly R1800.00! It's only a cracked screen for crying out loud!

After all this pain and suffering, should I just roll over and pay for a service that hasn't been rendered yet and promise to extend the waiting time to 3 months or more?... or hope for serious action from parties like yourself. If you look at all the complaints received on forums like Hellopeter it is clear that there is a lot of frustrated and disappointed customers out there with similar Cell C problems. Cell C always respond with the following official response:

Official business reply:

We are in receipt of your complaint and apologise for the inconvenience caused.

One of our team members will contact you and assist.

Regards

Cell C | PN

...and this is where it ends.

I seriously feel that after such a length of time they should replace my phone completely and publish a heartfelt apology to all their customers for their absolute lack of service in general and in particular their repairs department!

I had a new contract with Cell C which I later cancelled. It was a Huawei Mobile WiFi E5573 router. The item was delivered to me on the 30/05/2016.The sim card was then activated on the 31/05/2016.

On the 06/06/2016 I called Cell C cancellation department to notify them that I'm not happy with the contract so I'd like to cancel.I requested them to cancel the contract, which at least I think they did. Further to that I requested them to collect the item immediately which they said it will be collected on the 07/06/2016, which was not collected.

I again called Cell C on the 10/06/2016 to remind them that there's an item waiting to be collected as I have cancelled my contract. I was told that the item will be collected on the 13/06/2016, which was not collected.

Today, 15/06/2016 I call Cell C to remind them again about the collection. To my surprise I'm told that my contract has not been cancelled and the item was never booked for collection.

Cell C must come collect their item and cancel the contract.

Cell C took my phone more than a month and a half ago for repairs and has not delivered even though it has been out on dispatch for 3 weeks. I am paying for a phone but I don't have one. They don't answer their phones, calls are dropped and when I contacted them via live chat they said they would get back to me but they haven't.

When I do get hold of them they say it will be delivered and it has been dispatched when it hasn't. They told me it was on priority delivery 3 weeks ago. One of the consultants laughed at me when I asked her why her colleague had previously told me it had been dispatched when it hadn't. I had to give them a new delivery address as they did not deliver the phone when promised. Eventually they did deliver the phone but to the wrong address and now I can't get hold of anyone so I don't know what has happened to my phone or where it is.
I am currently on hold for the last 20 minutes. Nobody is picking up the phone. How am I to find out where my phone is and when I am going to get it?
I no longer want to deal with Cell - C. I would like to be removed from my contract with them.

After glocell bought over my Cell C contract from altech autopage it has been hell.
Firslty they double billed me for the first month and when i queried it their response was " it is data charges and that it is my problem" after a massive argument and heated battle i was fairly fed up.

I then opted to buy/ Settle my account i sent through the request on the 2nd of may and the emails went like this:
2 May 16 - KV
"Good day.
I would like to terminate my contract. Please send me a settlement figure and your banking details on order for me to cancel. Attached is my ID document as per requested."

3 May 16 - GC
"Dear Kaos Valentine
Thank you for contacting Glocell customer support
Kindly be advised that i have escalated your request for a settlement amount and you will be contacted shortly with a settlement figure as well as our banking details.
Regards,
Romaine Dalliah
Customer Support Consultant
t: 084 1234
www.glocell.co.za"

3 May 16 - KV
"Thank upu romaine"

3 May 16 - GC
"Dear Kaos Valentine
Thank you for your response
Please note we close of tickets and can be reopened at any time.
As soon as we receive your settlement amount, you will be contacted and ticket will be reopened.
Regards, "

3 May 16 - KV
"Thank you. When can i expect the settlement? "

3 May 16 - GC
"Thank you for your response
Kindly be advised that we should receive feedback within the next 24 to 48 hours."

THIS IS WHERE THINGS STARTED GOING PEAR SHAPE
From ten i have made 3 phone calls where ive held in excess of 4 hours of total on each time.
first time the line dropped
2nd time someone answered spoke in the background and then dropped the line
3rd time i just couldn't hold any longer as ive been on hold for 2 hours+

5 May 16 - KV
Good day, its been 2 days since we last spoke. I still fo not have a settlement on my account. It would appear that glocell is trying to force me into staying in this contract. I work for a car dealership and i pull settlements for motor vehicles on a daily basis. it takes me 10- 20 minutes to get a settlement figure on a CAR. If i do not have a settlement figure before the end of the day. Glocell will terminate my contract effective immediately at no cost to myself or i will esculate this further. Its month 1 with glocell and already i have more red flags popping up than ive ever had with any cellphone account. According to my calculations my settlement is R3600.00 as i believe my contract ends may 2017.
That would be for my handset of R300.00 p month.
You cannot expect me to pay the remainder of the smart chat 3gig or itemised billing as i will be paying for a service i will not recieve.
Please advise urgently."

5 May 16 - GC
"Dear Kaos Valentine
Thank you for contacting Glocell customer support
We have not received feedback from the relevant department.
I have escalated your request again.
I do apologise for the inconvenience"

6 May 16 - KV
Hello,
This is really becoming frustrating.
Will i get my settlement amount today or not?

AGAIN MORE UNANSWERED CALLS
HERE I ADVISED THEM THAT I WILL BE CANCELING MY DEBIT ORDER

9 May 16 - KV
Good day,
Please note that i will be canceling my debit order with my bank for glocell.
I requested my settlement figure last week Tuesday already. It was stated that it will take 24-48 hours to draw the settlement. Yet almost a week later and after numerous emails you have chosen to ignore my reque at and this are forcing me to stay in contract with glocell. I feel that i am being cheated out of money and my billings dont add up.
I will be settling my account at the end of the month the 25th May 2016. This will include the usage for may aswell as the handheld fees @ R300pm till the end of my contract. (May 2017) I will make my own calculations as glocell appears to be incompetent in basic math. I expect my number to be ported to a prepaid package immediately.
Thank you

9 May 16 - KV - Short Period later
To whom it may concern.
Herewoth i formally i form you that i have stopped my debit order from glocell. I will be settling my account at the end of the month 25th May 2016.
That would include the following
12 months of Handset fee @ R300.00
And the current usage of R990.84
A total of R4590.84 will be paid over to glocell and expect to be migrated to prepaid.
I will not pay a single cent more than that. I've had enough of your terrible service and lack of support. Please forward me your banking details today still so that i may make the needed arrangments.
Regards

12 May 16 - KV
Good day,
Judging by your silence i assume we have a formal agreement regarding by contract buy out. Im terribly disappointed that this is the manner you as a new company treat your customers. Due to this service o have recieved i will never going forward even consider a cellphone contract again.
So without further issues. I will like my cell to be ported to pre paid before the end of the month as i will be settling come month end as mentioned in my previous email.

HERE I FINALLY GOT HOLD OF SOMEONE

17 May 16 - KV
Good day
As per our last conversation @14:45 17 may 16.
As confirmed to me my settlement is R4790.00
Your call centre consultant jas confirmed that she will send me the banking details where i can settle/buy out my contract and also the Terminatio. Letter. I'm yet to recieve that if someone can kindly assist my with that i will kindly appreciate it. Also as mentioned to her i will not have a 30 cool down period as i have sent this request through on the 2 May 16.
Kindly advise

18 May 16 - GC
Dear Kaos Valentine
Thank you for contacting Glocell customer support
Please see attached termination form.
Once completed, send along with an ID copy of the account holder.
Once settlement amount has been paid, please send through proof of payment with documents.

18 May 16 - KV
Please see attached my termination letter

18 May 16 - KV - Again to make sure they got it
Please see attached my cancellation letter. My ID copy was attached to the first email I sent you and you SHOULD have it on file. Once again I have not received your banking details.

19 May 16 - KV
Dear Kaos Valentine
Thank you for your response
Please see attached banking details.
Once paid, please send proof of payment so we can proceed with termination.

19 may 16 - KV
Thank you. I have received banking details and will be settling my account on the 26 May 2016

19 may 16 - GC
Dear Kaos Valentine
Thank you for your response
We will await your response.

25may 16 - KV *INFORMED THEM THAT I WILL BE SETTLING"
Kindly note that I will be paying the settlement for my account shortly.
The total amount would be R5341.73
Consisting of and calculated as
12 remaining installments @ R300ea - R3600
Monthly usage for may @ R1741.73

25 May 16
Good day
Kindly see attached my termination payment along with proof of current usage. I will not be making any other phone calls from this number as to not accumulate any additional charges. I know full and we'll that I still have data coverage left. Please confirm with me that my phone will be ported to prepaid effective immediately.
I will not stand liable for any charges after the end of today's (25 May 16) working day. As I it was glocell that has been dragging this out since the 2 of May when my first email was sent.
Kindest Regards
*Along i sent a screenshot of the current biilling amount as to not confuse them"

25 may 16 - KV - Late afternoon
Please confirm that you have received the payment and that my account is being Ported to prepaid. I promise you that I will not pay a single cent in this account more than I already have

27 may 16 - KV
Hello?
I've not heard anything from glocell and I can't get through to a consultant. Has my money been received or have I been conned out of R5700+? *Yes i made an error there*

*VARIOUS ATTEMPTED PHONECALLS UNANSWERED*

30 May 16
Good day.
This is the 4th email I have sent. Not one single glocell employee has the decency to reply to anyone of my mails. Your service and response is absolutely appalling! If glocell as a company sees their first birthday I will be very surprised.
I trust that my contract with you people have now been cancelled. Also note that I will not give you a single cent more than I have. You're lack of communication and respect to me is as a client is atrocious. Again I say duev to the before mentioned I WILL NOT PAY YOU A SINGLE CENT MORE THAN I ALREADY HAVE. Common courtesy will be to atleast inform me that you have recieved my payment. Yet almost a week later not one single word from you. Trust me that these emails will be seen on every social media platform and the papers.

1 June 16 - KV
Good day

I'm absolutely fed up with you.
Herewith I formally inform you that I will not pay you a single cent at the end of this month. You have chosen to ignore my emails and getting through telephonically is near impossible as I cannot waste 2 hours just to POSSIBLY speak to a consultant. Which for your information does not happen either. If Glocell or any entity of glocell decides to book me for this month I will drag you to court. Your incompetence and lack of communication is pathetic.
It does not take half of this effort to settle a CAR with a bank. In fed up with you people. And if you should debit my account I will report you for fraud and theft.
I expect a reply or a phone call today!

12 June and i HAVE STILL NOT HEARD FORM GLOCELL
BELOW THE LAST EMAIL

Good Morning,

I notice that you have recieved my payment as i got a bill from glocell and the payment reflects on my statement,
I have not heard from glocell since 19 May 2016.
This to me is completely unacceptable from a customer service perspective.
I gave the notice that i would like to terminate my contract on the 2nd of may.
And thus you have chosen to willingly drag this out and try and force me to stay in contract with you.
To my knowledge this is illegal and a breach of my consumer rights.

I myself have a business that i am establishing and from a business perspective to me this is absolute sacrilege.
How dare you treat anyone that PAYS YOU in this manner.
I've asked nicely, and I've been rude, Neither one of these two ways of communication with Glocell has gotten me a Response.
I expect that this email will also be going ignored.
Once again i say that i absolutely will not pay a single cent over to glocell at the end of this month,
And if you dare debit my account i will take the entire company to court.
And if you think for a second that you are almighty i do have the Imperial Legal team on my side as i am a employee of Imperial as well.
It is due to your negligence, poor customer service and incompetence that i have been struggling this long to get out of my cellphone contract.
Also i am going to the newspapers with your atrocity of what you call a company,
I trust that my cellphone number will be ported to prepaid in due time.
Until then you will carry the costs of my Phone calls and any other data that occurs as i cannot purchase data seeing as my number is not on prepaid
Regard

I handed my Hisense cellphone which I have on contract in at cell C Cape Gate on 2016-05-29.Seeing that my phone which I got November 2015 was not working. They were suppose to send it away for repairs. My phone apparently was never linked to my contract. 3 Weeks later my phone is still not send away for repairs and is still at Cell C Cape Gate. I need advise what to do. At this stage I with my husband and children have 4 contracts at cell C, but with this tipe of after care service we do not think we will renew our contracts at Cell C again. we will rather try another company and also advise our friend about the poor service receiving, I spoke to Linda the Manager.I only get promises and they will phone me back.But all empty promises

I bought airtime via Internet banking on 19th May 2016, to date I have never received any feedback about the situation. I sent the proof via email three times but still no one has given me a call. I called customer care on various occasions but they were very unprofessional. I am still waiting to be contacted by a supervisor but still waiting. Their services are very poor and unprofessional. I am leaving for overseas on Tuesday but still they don't care to sort this problem out. They gave me a reference number but it serves no purpose because they keep asking you to explain your problem. I am totally disgusted by the service I have received from cell c

On 22 March I applied for 5g WiFi router R99 deal from Cell C direct but was declined. Could not give me reason. I obtained my credit report which was 100% clean. I advised the agent about this and she advised to process the order and wait and see what happens, to which I agreed. Despite being told that this deal was only available at Cell C Direct I went to Cell C Eastgate asked about the product, applied, got approved signed up got the device and got activated, no problem! I contacted Cell C Direct and was told that I was "Provisionally approved". Reason for decline bad payer at Cell C years ago but cant give me any details, all payment are on debit orders so how could I not have paid? Anyway I told the agent to don't bother anymore and cancel the order as I had got the devise from Eastgate Cell C.
On 7 April I get sms and email to say my order has been approved!
On 15 April I get sms advising of delay in delivery due to lack of stock!
I contacted Cell C that the order was supposed to be cancelled. Big fight lots of arguing agent could not remember etc.
29 April get sms and email advising delivery of device. Contacted Cell C to advise that order was cancelled and I did not accept device from courier. Next day get sms to advise me 'we will try again to deliver"!
On 8 April I send a long email explaining the whole saga .
Sometime during the week of 23 to 27 May I get disconnected.
NOBODY at Cell C contacted me, could give me a reason why. I have on phone from Monday 30 May until Friday 3 June to try and get reconnected.
I discovered the following once you speak to an agent you cannot speak to the same one again: Calls to Cell C cannot be transferred internally. They can only communicate via Email. If a staff member does not respond to an email you are stuck, nowhere to go. Reasons for disconnecting ranged from "over the limit" "accidentally wrong number" "they were told" " I had asked for it" etc etc
I was advised on 2 June to go buy a new sim card BUT NOT TO RICA it. When I advised that it was not possible I was told I'm talking nonsense "they have never had a complaint about that from anyone" I tried to buy one from Jet, Pep Stores and 2 Pick & Pay stores ( mentioned by the agent) with no luck: They will not sell you a sim card without RICA and that Cell C was aware of that.
Contacted Cell C again and eventually was offered a sim card that they would deliver to me.
Then I get a call from an agent at 2 o'clock June 3 who "wants to assist me with my request to cancel a contract because I did not get the devise"!
He could not tell me where or who the query came from only that it was a "right now" (?) type of query. He old me that the query came from me and that I had escalated it to him! I eventually dragged the date the query was lodged out of him " 30 APRIL 2016" 57 days AFTER I sent my email.
Email was sent 7 April
On 8 April I get an email stating they cant help because I did not give them a number/ID or account number. I attached the "New Activation" document with all my details on again with my reply.
On 9 April get response that someone will contact me within 2 business days, which did not happen once again!
On 29 April I again replied that nobody has contacted me yet.
Nowhere in my email or any voice call did I ever ask them to cancel a contract because I did not get a device!
Today I finally got my sim card and despite advising that I wont be home before 4o'clock the agent phoned me at 3H30 and when I tried to phone her back at 4 was advised she was on lunch! I left an urgent message but got no response. After 5 o' clock there are no team leaders or managers present at Cell C! I just hope I dont get disconnected again in a couple of weeks because of this!

A network that has pathetic, rude, unfriendly call centre consultants. I'm starting to wonder if Cellc really trains their staff, Geez. I want a superior to follow up on following reference numbers, Consultant name Mvelo who refused to give me reference number who was the rudest of them all, Mr sue Albrey, Team leader Rozanne Banker, Lungelo reference number [protected]. Sinking service received in one day.

I have been trying to get help with a simca rd that is suspended, no one can help, transferred from pillar to post, rude, rude consults