Cell C
Reviews and Complaints

I bought the LG KS1S on 15 October 2020 at Port Elizabeth Greenacres . I told Timothy I wanted a Huawei phone but Timothy told me that he has a better phone for me . But I looked at the phones for R219 and so forth and he said those phones you can only buy online. So the only 1 available was the R279 Huawei. But then Timothy came back and said the phone is out of stock but I can get a better phone with a bigger gb dual sim. And its a better phone then Huawei. So becos I was in need of a phone I took it on contract. As I was using the LG I notised that it took forever to open voicenotes on my uncapped wifi. My whatsapp videos also took forever to play. So on the 7th day I took it back. I told Timothy I told him in the 1st place I wanted a Huawei and now the phone he recommended is not up to standard. So Timothy told me I can't exchange the phone but The phone can go in for repairs but then I had to wait 2 weeks. Again I thought I can't wait 2 weeks. So I left not a happy customer. When Im on a call and I get another call and I decline that other call then all of a sudden my current call voice is lower. So now I check if I put my volume on loud and then it is on loud. Ive had my contract with cell C for a while. I don't want this LG phone I just want the phone I initially wanted. Plus a lady phoned me from Hollard on behalf of cell C to say my insurance cover is higher than what I signed for. Im not happy really. My no is [protected]. Email. [protected]@gmail.com

My line was suspended for over a week. I made a payment on the 1st November as indicated to me, sent the proof of payment as required and a day after the line was still not activated.

I called and spoke to the consulted who indicated that I still have an outstanding payment of R873, I paid R900 on the 02th November and forwarded the proof which was acknowledged telephonically as I had the consultant on the line. He promised to have the line open the same day.

2 days later, the 4th, the line is still not opened. I called in and a technician tried to get the line resolved to no success. The issue was excalated with ticket number, CF164992. Am still waiting for the technician to attend to my ticket.

I called today, the 6th and the consultant asked me to send proof of payment as my line is still blocked. I asked her to check the ticket number and the reason for the ticket, she could not assist. I requested to speak to somebody senior, I have been waiting since the first call.

Two weeks with no fibre, no one seems to know what is happening, it's really frustrating.

I want to cancel the service and move to the competition as I have never experienced such, poor, non responsive service.

I requested several times for a debit option and am told the five account does not have it. It's such a disgrace that, this is not available and every month I must pay manually and send proof.

I wish I coup get some help

After purchasing a all net voice bundle, cell c erroneously allocated me a cell c to cell C only bundle even though money deducted was for all net, now call center agents say they're unable to rectify this. Why must I lose money due to Cell c's own technical error? R99 was deducted from my airtime for something that I didn't get.

I have a contract with cell c. I emailed to ask if I could make manual payments as I was on maternity leave. I emailed once I returned to work that they can debit my account. Now im receiving calls from lawyers saying that my account has been handed over.

I made numerous attempts to reach cell c and no one ever called me or came back to me. Im annoyed as this reflects badly on my name.

Iv been a loyal cell c client for 10 years and never has such ever happened.

To whom it may concern

On the 26 October 2020 I tried purchasing an on us discount bundle @ R16 for 1GB... the amount was deducted off my airtime balance but I never received the data bundle in exchange.

On the 27 October 2020 I raised a query for this incident through the customer care call centre and was given reference number [protected]. I was told that the query will take between 24 to 48 hours to resolve. I was upset about this inconvenience but nevertheless I still gave you the benefit of the doubt.

48hrs later, on the 29 October 2020, I called back to follow up with my query and to my great dismay I was told that feedback was received (although none was sent to me) and that another query would have to be raised because the feedback received from the initial query was inconclusive. Yet again I was given a reference number [protected] and told that I would have to wait yet another 24 to 48 hours. As you can understand I was furious at this point seeing as money was taken from my account, by you, for services that I had paid for yet I had not received instead I am being made to wait for an issue which is not even of my fault but yours. I asked to speak to the manager but was told the manager is on a call and will call me back. I left the query as it were and told the call centre agent that I would be waiting on the call from the manager. To date I am still waiting for that call!

On the 30 October 2020 I received an SMS from the Cell C escalation team with yet another reference number SD936572 which stated that my query had been logged for further assistance with my data bundles...

Today the 3 November is exactly one week since I initially logged my query but my issue has still not been resolved nor have I received any update of the progress thereof. I am not interested in what technical issues u may have or might have had... you have deducted my money from my account in exchange for services I have never received. I have offered u ample time to resolve whatever issues u may have or might have had. Your actions constitute unfair trade and theft... I am hereby instructing you to either refund my purchase in full or provide me with the services I have already paid for a week ago. Failure to comply will result in me taking legal action through all the relevant channels!

Disgusted with your pathetic levels of customer service,
Ashveer Sookraj
[protected]

BAD Afternoon

My name is Maria...

I have been calling and Emailing cell c requesting paid up letter..
One consultant said i will be contacted by cell c in 2 working days but its been 2 months nothing is happening

Im not happy with this kind of service.. No one seem to be able to help me and that paid up letter is needed...

I canceled my router contract after paying it off on April. Till today no one is able to help me.

My contact no is [protected]

I went into the store 27 October 2020 to do a sim swap because my existing one was damaged. The consultant called Diteboho attended to me. She was very unfriendly to start with. She told me she will not assist me because I haven't used my sim for the past 3 months. She said she doesn't even know that a person can use a Cell C number just for whatsapp, which is why my sim was a bit inactive with calls. Clearly if she talks like that as a consultant, she is not clued up about her product, cz then I asked why is cell c selling a whatsapp ticket if has nothing to do with whatsapp? The tone she was using with all incompetence was also very bad. She told me, there is no information on the system about my number and that my number was bought from Pakistan shops.
I left the shop fuming because clearly that consultant had no respect what so ever to me as a customer and to other human beings.
Funny enough, when I phoned the customer service center there was no such thing that they dont see my information on the system. I eventually did my sim swap at Clearwater mall branch and thanks to the friendly, professional team of consultants there.
I therefore, request drastic steps to be taken against Cell C Westgate branch and especially to this consultant called Diteboho. Cell C is going to loose customers, business and good image because of the staff employed. I am including everyone there because not even the manager tried to stop me and ask what is wrong. My recommendation demote or fire all of them. Get a fresh new team with professionalism and high customer service experience. Please respond to:
My name Ramasela Lebogang Mokgathi
Contact: [protected]
[protected]@gmail.com

My name is Florina Mashoene, ID no: 5804040949083. I had a cellphone contract with Cell C and it eventually came to an end. The problem is Cell keeps debiting my bank account, I brought this issue to their attention but they keep debiting. Please assist. Thank you

I received a confirmation letter to notify me of the last debit order date
Debitorder is still running
Cell c confirmed they cannot trace such a letter
I did not use the data on the router
Problem not resolved
My router number at cell c
[protected]
I phoned twice to resolve it
I was told that after phoning the last time the contract was cancelled
Pathetic service

REPAIR

I bought a cellphone at cell c brits mall and was given a free 100 day screen protect insurance, 60 days later my screen cracked and went to claim for the insurance, i was told that the insurance cover is no longer valid as it was cancelled 'longtime' ago

i was lured into purchasing the phone at the store because of the free insurance only to find out that it was a scam to get me to buy.

date of incident: 09/10/2020
client number: NWBRI389187

Hi good day was having a contract with cellc paid it of last year april but still show I owe and they never clear my name i'm sitting with a problem i'm buying a house they pick up now that I still owe cellc can u please clear my name and sent me the itc report they give me 3 different ref.. My account number is [protected]

I logged a request with Cellc in July 2020 but havent received any assistance

Reference number:[protected]

My request was to remove the below Cellc accounts as I don't have any active Cellc accounts and to get a payed up letter so the account cant be removed from the credit buaeu

Account No. [protected]
Account No. [protected]

Response By E-mail (Aretha) (10/07/2020 12:26:41)

Dear Faizel Isaac
Thank you for contacting Cell C.

Kindly note that your query has been escalated to the relevant department for assistance.

Stay well and keep safe.

Reference number:[protected]

Regards,
Aretha Hlako
Cell C Written Correspondence Department

Please kindly assist me, I settled my debts with cell c 2014 .
Daphne Mongale
[protected]
[protected]

On the 3 October 2020 I applied for a pinnacle 2gb top up that comes with a Samsung note 10 lite and galaxy watch for 499 pm. I chose the contract according to the specifications listed for the phone. On the 13 October I received the parcel but with phone and Sim only, not Explanation about the whereabouts of the watch. The phone that I received doesn't have specs remotely close to the one I applied for. I attached screenshots of the deal that was advertised as well as the specs of the phone that was received. I would like to be assisted as soon as possible and want the phone with the specs advertised as this phone recieved is massive. Details. Desigan Naicker [protected]

Purchased new upgrade on line - unable to activate new sim cards?
I have been to east rand mall cell c branch - unable to assist? Been to lake side mall cell c branch same thing - once they hear you bought on line call 084 140 or 084 145 which I did three times today - cannot get passed the second security process? What must I do now?

We want closure. The new cell phone was given to CellC Loch Logan Waterfront, Donovan. He sent the phone to Johannesburg but received it back 25 September 2020. If we do not hear from CellC, we will assume that the accounts are closed and the Executor of the deceased's estate can take it as final.
JCN Fourie - mobile [protected]

From: Xavier Shuping
Sent: 28 September 2020 10:35 AM
To: edcescalatedqueries
Subject: Paid Up Letter- [protected]

Good Day Team

Kindly please assist in getting a paid up letter for a customer, details are as per the below:

Name: Cathrina Magdalena Elizabeth Niemann
ID number: [protected]
Numbers: [protected], [protected], [protected]

Alternate contact person: JCN Fourie- [protected]
Alternate email: [protected]@gmail.com

The above mention customer is deceased as per the cancellation request of contract's done on 17/07/2020 by our different branch where all necessary documentation was supplied for it, lines have already been cancelled we just need a letter to confirm that everything is resolved.

Your assistance is highly appreciated.

Kind Regards

Xavier

Good day

My three contracts is still blocked after I made a payment on the 30th September 2020. I called and emailed many times my proof of payment to all the departments of Cell C and customer service. I'm still waiting for your consultants to phone me regarding my contracts or my lines to be opened. It has been over two weeks since I payed my accounts and my lines are still blocked. I am not happy with you services. I was forced to buy me a prepaid sim and prepaid airtime and data while I have three contracts with Cell C. This is unacceptable

Good morning

I am really disappointed with the level of service which I have receive from Cell C. I did an upgrade on the 02 October 2020 and I was told that i will get the phone 5-7 working days

I called last week Friday, I was inform that I will get it this week. When I call today (12/10/2020) I was inform that it will take two to three weeks for me to get my phone. Initial I did an upgrade and I was given a wrong phone

As a customer I feel not valued by your organization

this is the worst service ever

Hi,

I was dealing with Kimone from Cellc Cornubia, She called us on many occasions stating we need to upgrade our contract, My partner and I discussed and went ahead with the upgrade... Kimone asked to add me on Whatsapp and started helping me with the upgrade and packages, I was interested in the LG Velvet, I had Kimone on many occasions over WhatsApp, Over the phone, and in Store, if this phone came with the Dual screen she confirmed it did, I went into the store Kimone shows us the LG G8x ThinQ, and confirmed that is the LG Velvet and the phone does come with the dual-screen case.. We were happy and waited a week, then kimone calls me and telling me the store would be closing down and I need to look for another store or network provider to get the phone. After speaking to other stores I was made aware that Cellc Cornubia does mislead customers into believing that they would get something when they don't...

I wasted time and waited for Kimone plus I had to wait a further week with another network provider because the stock was sold out... I made her aware that my phone was faulty and I needed one asap...

Not to be harsh but I was misled and then turned away because she knows she made a huge mistake

The manager from the store tells me that we all are Human and I should find it in my heart to forgive the salesperson.

No Business ethics.

She needs to buy me the cover because she wasted my time and misled me to believe that it was something I could have got she even explained that the signage does not show the cover but it is included.

I expect feedback on this i am very disappointed with the service and lies

Kind Regards

My cell contract expired beginning of last year (2019). Since then I have been trying to cancel my contract but it is impossible (so no blaming covid). I always have to go through customer service to get put through to the retentions department. I am then on hold for over 30 minutes at a time and then suddenly a voice asks for my feedback on the service received and the call ends. This is beyond frustrating now as I still get debited every month for a service I no longer use. It is extremely unprofessional. I will be stopping the debit order as I have done everything I can and according to procedure without any outcome.