Cell C
Reviews and Complaints

Good day

Kindly attend to this gpjoh391469, am still waiting for the invoice as per sms sent on t 6/11/2020 from repairs which am struggling to get to every time I call, even now am holding for the past 45mins or an hour with annoying music playing repeatedly. Phone cant be in for repairs for almost a month, this is unacceptable at all levels. even this email might take 3weeks to be attended to.

From: No_reply@cellc.co.za
Sent: Thursday, November 19, 2020 10:41 AM
To: Hlope, Nomsa: Absa
Subject: Customer Service Case Number : 0111900669

Dear Valued Customer,

Thank you for contacting Cell C.

Due to the current COVID-19 pandemic and national lockdown, we have taken various measures to reduce the risks to our staff, customers and providers. Even though we have made contingency plans to minimise disruptions to our service, this may cause delays in responding to your query/enquiry. One of our consultants will endeavour to contact you within 24-48 hrs.

In the meantime, should you need to manage your bill limit, your WASP services, buy airtime, data and more, go to the Cell C Mobile App, or the Cell C Portal on www.cellc.co.za or dial *147# from your phone.

For manual payment confirmation, please email your proof of payment to proofofpayment@cellc.co.za or fax 084167641.

If your query is fraud-related, please call 061 000 7007.

Thank you for your patience at this time and we apologise for any inconvenience this may cause.

Kind regards,
Cell C Customer Service

Year 2020 from January to June I was unemployed since I had contract with cell c I couldn't be able to make payments so they handed over my account to their lawyers. June 2020 I got employed and started making arrangements to repay their money and I did that in three months from june. They were suppose to have sent me a paid up letter to be cleared from the bureau but its been 3 months now and I haven't been sent this letter. I have been calling several time, I always call cell c and they refer me back to black and association and when I call black and association they also do the same. At the end of the day I do not receive any assistance. This letter is affecting my life because I can't make any credit at all since I've been declared been a bad payer by cell c. I wanted to buy a car but they can't assist me. As we speak im a permanent educator from limpopo department of education.
I'm here to plead with you to assist me with my case that they give me my letter so I can clear my name because I'm no longer owing them any cent. Everywhere I go to make a credit they take me back to cell c so they are the ones who handed me over but they still denied to assist me.
Thank you

I have asked for over 5 months to cancel my data contract it has fallen onto death ears. I am so over this bad service from Cell C and I haven't used the contract for more than two years still paying every month. I have emailed called and went into the store for assistance but with no luck the last resort is to close my bank account where the debit order is been taken from.

Cell c was not deducting on my account and o constantly called them to deduct but rhey never did whixh I have proof that I had money in my account... They handed me over after I paid of the whole amount same month and requested a paid of lettrr its been 3 months they have not given me my paid up letter.. Rather wasting my airtime making me call evryday with emepty promises.

Good Morning.
Re: CELL C claim ZC Phungula
Claim number: 281926
Contract number: [protected]

I have a contract with cell c - for the past year and have been paying my premiums as expected. I accidentally dropped my phone on the driveway and drove over it without realizing that it was on the ground.
The phone completely shutters beyond repairs.

This happened on the 28/10/2020, I went and registered the claim at cell c fourways mall branch on the 29/10/2020.

The consultant that assisted me said that I must leave the phone with them as its beyond repairs.
Its been over 3 weeks now im without a phone, I Have a side business that need me to have a phone and now my clients cannot reach me, I've lost income. I have been calling every 2 days to check.

I get same response that I must wait 21 days for the claim to be processed, this is unacceptable! had this been made known to m when I took insurance I would have not accepted it!

I work for an insurance company we handle phone claims and turnaround time for claim procedure is 48 hrs. for total loss.

I need to have a phone by end of this Saturday, I have a function of about 300 people to organize and I desperately need a phone.

Please contact me via email as I the phone i'm currently is my old phone no battery life from 2013. It switches off every midcall, it's been an uphill.

please contact me urgently cell c people

[protected]
[protected]@clbmarinesa.com
[protected] - I did a sim swap with this number at cell c still its not registered.. Go figure! So I guess you'll get me on the landline since you refuse to give me a phone and register my sim card properly

Cell C contacted me by phone, and offered an upgrade. I was reluctant to do this over the phone as it involved a new contact, but the agent insisted as they are short staffed due to Covid. After a second call from Cell C 4 days later I agreed to a new contract which would be "much better than my previous contract" on condition that I would receive the details of the new contract in writing.
I have not received the details as promised, and am now informed that I can only call Cell C numbers unless I purchase airtime over and above the contract value. I have had Cell C contracts for many years and have never had such a useless contract. Effectively, the phone is unusable.
I want this matter corrected as soon as possible, as it is highly inconvenient after all the promises I had. I called customer service today but all they have done is logged a Case number 0110902278, but I have no idea when or if this matter will be resolved, and I am not prepared to wait indefinitely. My phone no. is [protected], my name is Ray Swanepoel, ID [protected], and residential address is 24 Schoongezight Crescent, Welgelegen Estate, George, Western Cape, phone number [protected].

I bought the LG KS1S on 15 October 2020 at Port Elizabeth Greenacres . I told Timothy I wanted a Huawei phone but Timothy told me that he has a better phone for me . But I looked at the phones for R219 and so forth and he said those phones you can only buy online. So the only 1 available was the R279 Huawei. But then Timothy came back and said the phone is out of stock but I can get a better phone with a bigger gb dual sim. And its a better phone then Huawei. So becos I was in need of a phone I took it on contract. As I was using the LG I notised that it took forever to open voicenotes on my uncapped wifi. My whatsapp videos also took forever to play. So on the 7th day I took it back. I told Timothy I told him in the 1st place I wanted a Huawei and now the phone he recommended is not up to standard. So Timothy told me I can't exchange the phone but The phone can go in for repairs but then I had to wait 2 weeks. Again I thought I can't wait 2 weeks. So I left not a happy customer. When Im on a call and I get another call and I decline that other call then all of a sudden my current call voice is lower. So now I check if I put my volume on loud and then it is on loud. Ive had my contract with cell C for a while. I don't want this LG phone I just want the phone I initially wanted. Plus a lady phoned me from Hollard on behalf of cell C to say my insurance cover is higher than what I signed for. Im not happy really. My no is [protected]. Email. [protected]@gmail.com

My line was suspended for over a week. I made a payment on the 1st November as indicated to me, sent the proof of payment as required and a day after the line was still not activated.

I called and spoke to the consulted who indicated that I still have an outstanding payment of R873, I paid R900 on the 02th November and forwarded the proof which was acknowledged telephonically as I had the consultant on the line. He promised to have the line open the same day.

2 days later, the 4th, the line is still not opened. I called in and a technician tried to get the line resolved to no success. The issue was excalated with ticket number, CF164992. Am still waiting for the technician to attend to my ticket.

I called today, the 6th and the consultant asked me to send proof of payment as my line is still blocked. I asked her to check the ticket number and the reason for the ticket, she could not assist. I requested to speak to somebody senior, I have been waiting since the first call.

Two weeks with no fibre, no one seems to know what is happening, it's really frustrating.

I want to cancel the service and move to the competition as I have never experienced such, poor, non responsive service.

I requested several times for a debit option and am told the five account does not have it. It's such a disgrace that, this is not available and every month I must pay manually and send proof.

I wish I coup get some help

After purchasing a all net voice bundle, cell c erroneously allocated me a cell c to cell C only bundle even though money deducted was for all net, now call center agents say they're unable to rectify this. Why must I lose money due to Cell c's own technical error? R99 was deducted from my airtime for something that I didn't get.

I have a contract with cell c. I emailed to ask if I could make manual payments as I was on maternity leave. I emailed once I returned to work that they can debit my account. Now im receiving calls from lawyers saying that my account has been handed over.

I made numerous attempts to reach cell c and no one ever called me or came back to me. Im annoyed as this reflects badly on my name.

Iv been a loyal cell c client for 10 years and never has such ever happened.

To whom it may concern

On the 26 October 2020 I tried purchasing an on us discount bundle @ R16 for 1GB... the amount was deducted off my airtime balance but I never received the data bundle in exchange.

On the 27 October 2020 I raised a query for this incident through the customer care call centre and was given reference number [protected]. I was told that the query will take between 24 to 48 hours to resolve. I was upset about this inconvenience but nevertheless I still gave you the benefit of the doubt.

48hrs later, on the 29 October 2020, I called back to follow up with my query and to my great dismay I was told that feedback was received (although none was sent to me) and that another query would have to be raised because the feedback received from the initial query was inconclusive. Yet again I was given a reference number [protected] and told that I would have to wait yet another 24 to 48 hours. As you can understand I was furious at this point seeing as money was taken from my account, by you, for services that I had paid for yet I had not received instead I am being made to wait for an issue which is not even of my fault but yours. I asked to speak to the manager but was told the manager is on a call and will call me back. I left the query as it were and told the call centre agent that I would be waiting on the call from the manager. To date I am still waiting for that call!

On the 30 October 2020 I received an SMS from the Cell C escalation team with yet another reference number SD936572 which stated that my query had been logged for further assistance with my data bundles...

Today the 3 November is exactly one week since I initially logged my query but my issue has still not been resolved nor have I received any update of the progress thereof. I am not interested in what technical issues u may have or might have had... you have deducted my money from my account in exchange for services I have never received. I have offered u ample time to resolve whatever issues u may have or might have had. Your actions constitute unfair trade and theft... I am hereby instructing you to either refund my purchase in full or provide me with the services I have already paid for a week ago. Failure to comply will result in me taking legal action through all the relevant channels!

Disgusted with your pathetic levels of customer service,
Ashveer Sookraj
[protected]

BAD Afternoon

My name is Maria...

I have been calling and Emailing cell c requesting paid up letter..
One consultant said i will be contacted by cell c in 2 working days but its been 2 months nothing is happening

Im not happy with this kind of service.. No one seem to be able to help me and that paid up letter is needed...

I canceled my router contract after paying it off on April. Till today no one is able to help me.

My contact no is [protected]

I went into the store 27 October 2020 to do a sim swap because my existing one was damaged. The consultant called Diteboho attended to me. She was very unfriendly to start with. She told me she will not assist me because I haven't used my sim for the past 3 months. She said she doesn't even know that a person can use a Cell C number just for whatsapp, which is why my sim was a bit inactive with calls. Clearly if she talks like that as a consultant, she is not clued up about her product, cz then I asked why is cell c selling a whatsapp ticket if has nothing to do with whatsapp? The tone she was using with all incompetence was also very bad. She told me, there is no information on the system about my number and that my number was bought from Pakistan shops.
I left the shop fuming because clearly that consultant had no respect what so ever to me as a customer and to other human beings.
Funny enough, when I phoned the customer service center there was no such thing that they dont see my information on the system. I eventually did my sim swap at Clearwater mall branch and thanks to the friendly, professional team of consultants there.
I therefore, request drastic steps to be taken against Cell C Westgate branch and especially to this consultant called Diteboho. Cell C is going to loose customers, business and good image because of the staff employed. I am including everyone there because not even the manager tried to stop me and ask what is wrong. My recommendation demote or fire all of them. Get a fresh new team with professionalism and high customer service experience. Please respond to:
My name Ramasela Lebogang Mokgathi
Contact: [protected]
[protected]@gmail.com

My name is Florina Mashoene, ID no: 5804040949083. I had a cellphone contract with Cell C and it eventually came to an end. The problem is Cell keeps debiting my bank account, I brought this issue to their attention but they keep debiting. Please assist. Thank you

I received a confirmation letter to notify me of the last debit order date
Debitorder is still running
Cell c confirmed they cannot trace such a letter
I did not use the data on the router
Problem not resolved
My router number at cell c
[protected]
I phoned twice to resolve it
I was told that after phoning the last time the contract was cancelled
Pathetic service

REPAIR

I bought a cellphone at cell c brits mall and was given a free 100 day screen protect insurance, 60 days later my screen cracked and went to claim for the insurance, i was told that the insurance cover is no longer valid as it was cancelled 'longtime' ago

i was lured into purchasing the phone at the store because of the free insurance only to find out that it was a scam to get me to buy.

date of incident: 09/10/2020
client number: NWBRI389187

Hi good day was having a contract with cellc paid it of last year april but still show I owe and they never clear my name i'm sitting with a problem i'm buying a house they pick up now that I still owe cellc can u please clear my name and sent me the itc report they give me 3 different ref.. My account number is [protected]

I logged a request with Cellc in July 2020 but havent received any assistance

Reference number:[protected]

My request was to remove the below Cellc accounts as I don't have any active Cellc accounts and to get a payed up letter so the account cant be removed from the credit buaeu

Account No. [protected]
Account No. [protected]

Response By E-mail (Aretha) (10/07/2020 12:26:41)

Dear Faizel Isaac
Thank you for contacting Cell C.

Kindly note that your query has been escalated to the relevant department for assistance.

Stay well and keep safe.

Reference number:[protected]

Regards,
Aretha Hlako
Cell C Written Correspondence Department

Please kindly assist me, I settled my debts with cell c 2014 .
Daphne Mongale
[protected]
[protected]

On the 3 October 2020 I applied for a pinnacle 2gb top up that comes with a Samsung note 10 lite and galaxy watch for 499 pm. I chose the contract according to the specifications listed for the phone. On the 13 October I received the parcel but with phone and Sim only, not Explanation about the whereabouts of the watch. The phone that I received doesn't have specs remotely close to the one I applied for. I attached screenshots of the deal that was advertised as well as the specs of the phone that was received. I would like to be assisted as soon as possible and want the phone with the specs advertised as this phone recieved is massive. Details. Desigan Naicker [protected]