Cell C
Reviews and Complaints

I cancelled my contract with Cell C in November. They sent me a settlement amount which I paid. They said the contract would end on the 30th of November. I received a billing for November, which I queried and was told the billing wasn't included in the settlement discount which I was given. Now I've received another billing for December, which I have paid even though I paid the settlement discount and was told the contract would end in November. I also noted that the contract was still showing as active on my credit report. I closed 3 accounts in November, only Cell C is playing cat and mouse games with me. I need to know when is this account going to be made inactive and why are they still billing me?

I took my device for repairs on the 26 October 2020 and even now I haven't heard or got my device back. I have been making follow-ups with them but with no joy I am still taken from post to pillar and not satisfied.

I am paying my account and insurance very well. I am not happy about this service and we all know we also heading to festive and very soon companies are closing. I have been without a phone almost 3 months already.

I am very frustrated, if you would assist me as I am not being taken serious as a good paying customer together with questions that I am asking them and I don't get any response. This people are really failing me and making me unhappy.

Good day,
I was called by a cell c agent to offer a cellphone deal. Long story short... I ended up ordering a laptop. Okay, I was sent a about 10 texts saying that it was with the courier company which was supposed to get her on 2020.12.04, however nothing came! I proceed to call the courier company to see where my parcel is. They told me someone from cell c "cancelled" the parcel! I got no email, call or text alerting me that a eugene greene cancelled it! Even till today I have been getting transferred from department to department! They suck! My contact details are [protected]... Someone please help!

I went to cell c Promenade for an earl upgrade. I was advised to pay commitment fee plus November installment. Which I did. The consultant told me my debit order for the 28th won't deduct. Well it did. I paid cell c twice for the month of November [R304]. They did not even advise me on how to reverse the double payment. I told the consultant that I wanted huawei p 2021 smart. He agreed he will keep the the device. When I went at 4pm to get the phone. He said one of his colleague sold the phone. I was so disappointed and angry. This phone I was buying it for my wife. Now I ended up buying Huawei P 40. Which is expensive. With less benefits. P smart 2021 comes with power bank and pouch. I ended up with a P40 which does not come with a power bank and free pouch but I must pay R369. I regret visiting cell c promenade. I love cell c but nothing more I regret than this early upgrade which I ended paying more money and bad service. [protected]. [protected]@gmail.com

I'm Currently in the UK and have lost my Cell C Sim,

I've tried every possible avenue to get Cell C to assist with a replacement sim (which I will ship at my own expense) and have followed their every instruction, but this matter has still not been resolved, I've had a support center agent hung up on me, I've had 13 emails over a course of almost 10 months, every time a different support agent and every time the process has to start from scratch. yet Cell C has no problem in debiting my account: the following is an extract of one of my most recent mails, and still no response:

Now, I have re-read this entire email thread, I have complied to your measures.

1) I've requested help, explaining the situation - you kept on sending auto generated Emails clearly not intending to read or grasp the contents of my enquiry.
2) I've had to threaten with non payment before I got a actual response,
3) I had a new sim bought as per the response.
4) I've forwarded the details as per the response
5) I've phoned into your Technical department after repeated claims that you could not reach me (which I think is bogus. In truth I think the consultant can't dial international numbers and then send out a mail pretending that they can't reach me).
6) I phoned into the customer care centre and had an agent repeatedly ask me to walk around to get better reception (it's an international call... (I'm paying for btw) the line has a delay.)
7) I then phoned into your technical centre - had to explain everything again - apparently all of this correspondence cannot be retrieved?
8) I passed the Security questions - I gave you the OTP (the security process makes no sense by the way...) than had to do another set of ludicrous security questions, bearing in mind that I'm the guy who has to beg and pay for this process... only to be told that I could not answer the security questions and that I will need to phone in again to redo this entire process.

Dear Cell C CEO and the entire C Level Management team of CELL C... ever wondered why the listed company you manage performs so poorly... have a look at your SERVICE.

it's no good that you have the cheapest call rates, data bundles or deals on hand-held devices - if your first tier customer care consultants or their direct Management simply does not give a single hoot about the customer base.

You either have a training or a process issue. Whatever the issue, you're not going to plug that endless money pit loss until somebody gets up and starts doing something about it and retains existing business.

I'm hereby giving you formal notice that I'm canceling my subscription to your service. I've been paying for a service for 10 months now, that I've not been able to use. it should not take months to rectify, yet I have paid you close to R9990 -00. Your ignorance has left me with no other choice. As you are unwilling to provide me with the intended service as per our agreement I shall no longer fulfill my duty in paying for the service. I will not pay a settlement fee as I perceive your utter lack of support on your part to be a breach of our agreement and as you have not fulfilled your obligation, this voids our agreement.

I trust that you will find the above in order.

Please provide a system for customers to rate the service that they get from the phone-in helpline. Your representatives are extremely rude.

I lost my device 3 weeks ago and I called to block my sim and my device and i then did a sim swap through cell c customer care and reconnected my account but up until today my account is still inactive

Bought a device only from Cell C and the order went missing.
Still not resolved, kept phoning and getting transferred from one division to another and no one can assist.

So their system doesn't work, such bad service and now they are taking my R3499.00 and I'm getting a device. The device is the LG K51s, I even bought a cell phone cover and screen guard from another website the same day; was looking forward to this device but now I guess I won't receive it and will have to purchase a phone somewhere else.

Cell C will never ever see me as client again.

I've never seen such a hustle to claim after being such a loyal customer for such a long time. I have two contracts with cell c and 3 divice contracted with c surance, I have experienced a disservice for 6 months since may 2020 between c cell repairs department and c surance between more than 40 emails and endless calls. Even the staff at cell c powerstation eyethu mall been trying to assist as begun to get frustrated. Payed the access fee requested, premium for all 3 devices are debited from my account every month and I'm still without the device I claimed for. The device was booked twice and returned to cell c powerstation eyethu mall twice, I received an email saying that the device is returned to cell c powerstation eyethu mall and I need 5o re-book it for the 3rd time since May. I just need to cancel all 3 premiums and never go back to cell c for any service, be it using their network, buying airtime or taking up contracts. I'm Rafure Joshua Thafeng... Learn from my experience.

I have am problem with CellC Someone opened account using my personal details, and I have reported the matter on the 18th of March 2020 till now I have not receive any response and my name has been placed under credit bureau, I cant do anything is about more than 90 day my case is not yet resolved, I would like CellC to speedily do the investigation because this issue is heating hard from me.

On 2 October 2020 I upgraded after seeing a Friday special. I phoned the upgrade department on the Friday and told the lady that I want to upgrade to the A31 as indicated in the Friday special. For R299 there is more data available than on the usual upgrade for the A31. We concluded the upgrade and on 5 October 2020 I received my phone. That evening I received and sms stating that the upgrade is appreciated and the package is 1G. I immediately e-mailed Cell C on 5 October at 19:36 indicating that the package is not correct. I said in the mail that I am disputing this package and would like to listen to the recording. I received only on 9 October 2020 a response with a Ref nr [protected] saying that I will be contacted within 2 days. Needless to say I did not receive a response. I again mailed on the 12th of October asking what is the situation. On this e-mail I did not even get a response as on the previous mail. I have phone no call logs for 1 October to 20 October, but I phone Cell C 084145 on several occasions asking for feedback. I also requested the recording so that I can take further steps. My calls that I can pick up on my cell is on the following dates: 21 Oct, 24 Oct, 26 Oct, 28 Oct, 3 Nov, 10 Nov, 19 Nov and 23 Nov. Every time the case is escalated and I am assured that someone will be phoning me back the same day. I only received a call once from a lady who accrued me that she will sort out this query. She indicated that it was on the Friday and she do not even have to listen to the recording. She will rectify the contract. She gave me 5g data. Why would you do that if Cell C is not at fault? Rectifying my contract package was never done. I am still in the same boat and 2 months has almost lapsed. I received SMS's on the following dates: 30 Oct - telling me that I renewed my contract to 1gb, 30 Oct - giving me a case nr [protected] and saying upgrade re-processed on the CCD: Deal that was offered by the consultant when upgrading line, 3 Nov - case nr [protected], 19 Nov - Ref nr [protected], 20 Nov - case nr [protected] receive feedback (but no feedback in the sms), 20 Nov - case nr [protected], 23 Nov - ref nr [protected].
The question remain - do the consultants that help u when upgrading not know what the Friday specials are? Why would I take 1gb if I can take the 2gb for the same price. Service delivery of Cell C is alarming. I am blocked at the consultant because I cannot speak to anyone that can resolve or investigate my query. What should I as a customer do? I have requested the recording as well, but have not received it. Cell C only made promises but did not resolve or have the decency to phone me.

Cell c puts our devices in water when at repairs
My name is Kgetsepe Mkhabela, I have been a customer of Cellc's for almost 6 years. I recently upgrade my contract and also purchased a new contract from cell c (6 months old). About a weeks ago I started experiencing a network problem, on that same day I could no longer access WIFI, network and bluetooth on my Huawei P30 Lite.

I then took the device to Huawei Menlyn an Hour after experiencing this problem.
They did a diagnosis and found out that it was a factory fault with device antenna.

I then took the device to the store I got the contract (centurion Mall cell c).
They then accused me of downloading lots of apps on my phone and said it was the cause for my network problem.

My device got to repairs department on monday the 23rd of November 2020 and I got an sms stating that I need to pay R6000 to replace the device.

I asked why they said my phone has a water damage. I am 100% sure that I never put my phone in water and I live alone, no kids and I am shocked how the report is different from that of Huawei.
I am a computer technician and I have friends who are cell phone technicians and If I had a problem that was not a device factory fault I was going to fix it.

Now Cell c don't want to fix my phone which is still under warranty and they create problems which are not there.

I want my device fixed!

Although Whats App is not a cell C product, my cell C contract is the only place where both my friend and my cell phone numbers are stored together.

In the early hours of this morning I was woken up out of a deep sleep by my cell ringing. Not having my glasses on plus being half asleep, my immediate thought was it was an emergency. I answered my call not realising or even suspecting it to be a video call with pornographic video of a man's penis. I immediately tried to put it off, fumbling in the dark and feeling absolutely violated by the video from an intruder let alone the images. My friend has received porno video calls through out this early morning and today from the same number in Morocco.

My question is how these cell numbers were exposed to someone in Morocco? My second question is, does Cell C sell their contact list to either organisations or companies for marketing purposes as this is without my permission?

I do have proof of the number that contacted us on both our cell phones.

Good day

Kindly attend to this gpjoh391469, am still waiting for the invoice as per sms sent on t 6/11/2020 from repairs which am struggling to get to every time I call, even now am holding for the past 45mins or an hour with annoying music playing repeatedly. Phone cant be in for repairs for almost a month, this is unacceptable at all levels. even this email might take 3weeks to be attended to.

From: No_reply@cellc.co.za
Sent: Thursday, November 19, 2020 10:41 AM
To: Hlope, Nomsa: Absa
Subject: Customer Service Case Number : 0111900669

Dear Valued Customer,

Thank you for contacting Cell C.

Due to the current COVID-19 pandemic and national lockdown, we have taken various measures to reduce the risks to our staff, customers and providers. Even though we have made contingency plans to minimise disruptions to our service, this may cause delays in responding to your query/enquiry. One of our consultants will endeavour to contact you within 24-48 hrs.

In the meantime, should you need to manage your bill limit, your WASP services, buy airtime, data and more, go to the Cell C Mobile App, or the Cell C Portal on www.cellc.co.za or dial *147# from your phone.

For manual payment confirmation, please email your proof of payment to proofofpayment@cellc.co.za or fax 084167641.

If your query is fraud-related, please call 061 000 7007.

Thank you for your patience at this time and we apologise for any inconvenience this may cause.

Kind regards,
Cell C Customer Service

Year 2020 from January to June I was unemployed since I had contract with cell c I couldn't be able to make payments so they handed over my account to their lawyers. June 2020 I got employed and started making arrangements to repay their money and I did that in three months from june. They were suppose to have sent me a paid up letter to be cleared from the bureau but its been 3 months now and I haven't been sent this letter. I have been calling several time, I always call cell c and they refer me back to black and association and when I call black and association they also do the same. At the end of the day I do not receive any assistance. This letter is affecting my life because I can't make any credit at all since I've been declared been a bad payer by cell c. I wanted to buy a car but they can't assist me. As we speak im a permanent educator from limpopo department of education.
I'm here to plead with you to assist me with my case that they give me my letter so I can clear my name because I'm no longer owing them any cent. Everywhere I go to make a credit they take me back to cell c so they are the ones who handed me over but they still denied to assist me.
Thank you

I have asked for over 5 months to cancel my data contract it has fallen onto death ears. I am so over this bad service from Cell C and I haven't used the contract for more than two years still paying every month. I have emailed called and went into the store for assistance but with no luck the last resort is to close my bank account where the debit order is been taken from.

Cell c was not deducting on my account and o constantly called them to deduct but rhey never did whixh I have proof that I had money in my account... They handed me over after I paid of the whole amount same month and requested a paid of lettrr its been 3 months they have not given me my paid up letter.. Rather wasting my airtime making me call evryday with emepty promises.

Good Morning.
Re: CELL C claim ZC Phungula
Claim number: 281926
Contract number: [protected]

I have a contract with cell c - for the past year and have been paying my premiums as expected. I accidentally dropped my phone on the driveway and drove over it without realizing that it was on the ground.
The phone completely shutters beyond repairs.

This happened on the 28/10/2020, I went and registered the claim at cell c fourways mall branch on the 29/10/2020.

The consultant that assisted me said that I must leave the phone with them as its beyond repairs.
Its been over 3 weeks now im without a phone, I Have a side business that need me to have a phone and now my clients cannot reach me, I've lost income. I have been calling every 2 days to check.

I get same response that I must wait 21 days for the claim to be processed, this is unacceptable! had this been made known to m when I took insurance I would have not accepted it!

I work for an insurance company we handle phone claims and turnaround time for claim procedure is 48 hrs. for total loss.

I need to have a phone by end of this Saturday, I have a function of about 300 people to organize and I desperately need a phone.

Please contact me via email as I the phone i'm currently is my old phone no battery life from 2013. It switches off every midcall, it's been an uphill.

please contact me urgently cell c people

[protected]
[protected]@clbmarinesa.com
[protected] - I did a sim swap with this number at cell c still its not registered.. Go figure! So I guess you'll get me on the landline since you refuse to give me a phone and register my sim card properly

Cell C contacted me by phone, and offered an upgrade. I was reluctant to do this over the phone as it involved a new contact, but the agent insisted as they are short staffed due to Covid. After a second call from Cell C 4 days later I agreed to a new contract which would be "much better than my previous contract" on condition that I would receive the details of the new contract in writing.
I have not received the details as promised, and am now informed that I can only call Cell C numbers unless I purchase airtime over and above the contract value. I have had Cell C contracts for many years and have never had such a useless contract. Effectively, the phone is unusable.
I want this matter corrected as soon as possible, as it is highly inconvenient after all the promises I had. I called customer service today but all they have done is logged a Case number 0110902278, but I have no idea when or if this matter will be resolved, and I am not prepared to wait indefinitely. My phone no. is [protected], my name is Ray Swanepoel, ID [protected], and residential address is 24 Schoongezight Crescent, Welgelegen Estate, George, Western Cape, phone number [protected].