Cell C
Reviews and Complaints

Hi,

I have been calling your call center since Saturday and to date no one has assisted me. 1st I spoke to Chabalala/Tshabalala and he hung up the call on. I then called back and spoke to 5 other agents that I HAD TO EXPLAIN THE STUPID QUERY TO OVER AND OVER AND OVER AND DAMN OVER AGAIN!

I called again today and Zinhle hung up the phone, after I told her that I am not WILLING to explain my query again, she should just take my cellphone number and go through my account, she kept on asking me the same thing over and over and over again and I kept on telling her to take down my number and go through my account and she will see what the ISSUE is but then she hung up. When I called on Saturday I gave your useless agent my alternative number but no, they decided to call the number that's in my ROUTER! I called again on Tuesday only to find out that the query has been closed and yet another one had to be logged AGAIN.

YOUR SPINS ARE NOT WORKING STILL, NOT ON YOUR APP, YOUR SITE OR *147#!

YOUR CALL CENTRE AGENT HAVE NO KNOWLDGE OF WHAT CLIENT SERVICES IS AND I HAVE NO IDEA WHY YOU KEEP HIRING HUMANS BEING THAT DO NOT HAVE COMPASSION, RELIABILITY AND THE ABILITY TO ASSIST YOUR CLIENTS.

SOMEONE BETTER CALL ME, AND BETTER CALL ME SOON OR CANCEL YOUR STUPID CONTRACT EFFECTIVE EMMIDIATELY.

[protected]. CONTANCT DETAILS ARE ON YOUR STUPID SYSTEM.

KEA

I upgraded 3 of my contract mid December 2020. I received 2 upgraded devices already, still waiting on the 3rd device. I always get different feedback from Cell C Customer service team when i call in and i get different feedback from the courier company as well. I have 7 contracts with Cell C and i started doing business with Cell C for more than 14 years. This is the 1st time in the years with Cell C that i received this bad service.

My main contact number is [protected].
The upgraded number is [protected].

I called the courier service number now on [protected].
I spoke to Cecil, it will take me the entire working day to find out where my parcel is.

This is very very bad customer service.

Hi I had a laptop contract with cell c. It has been cancelled but doesn't been removed from my credit removed. It still shows active on my account. I have repeatedly called and been given reference numbers. No one gets back to me no emails or calls. I have been doing this for the last 1 year. This is horrible customer service and all I want to do is close and cancel it. I would like a paid up letter as well.

My account was paid up, yet my name has not been cleared as yet. Sad part is none of these branches or call centers can assist you when you call. Been to the Westgate Mall Branch, instead of helping or assisting the clients these individuals are on their phones (The one looks at you yet she does not give a damn if she's on takealots website whilst speaking to you).
Seriously what type of service is this that Cell C renders?

I have paid my cellphone contract on the 3rd October 2020, I have all my proof, received my payed up letter, but my name is not cleared by the Experian because Cell C did not inform them my account has been payed up. From October 2020 till January 2021. Same issue and no one has answers within Cell C as to what the hell is going on!

Cell c needs to be made an example of within the public!
Clear my name!

In late November / early December 2020 I was called by a cell c representative that sold me a contract for 180 minutes, 2 GB of data and "X" amount of sms's. In January 2021 I had used 60 minutes and was then unable to make any further calls. Upon calling into cell c it was found that I was sold a contract that was limited which I was not made aware of and this is against the law and can be reported to the consumer protection act for further action. I decided to just cancel the contract instead as I did not have the time nor the energy to embark on this. To date I have not been able to successfully cancel my contract due to incompetencies from cell c. Please may I be assisted in this regard.

Good day

I've send numerous emails to Cell C to (Attached proof)

An account [protected]) for a fibre line was opened in my name and my address on 15 December 2020 without me signing any agreement. I am with another ISP (AXXESS). I don't want any services from Cell C.

I did not receive feedback from Cell C even though I have send numerous emails. I also called the service center and received two references [protected] and CF177454) without any feedbback.

I don't want the amount of R1407.47 to be deducted from my bank account. (Cell C do have my details because I had an agreement with them prior. That contract was terminated on 25 October 2020. (proof attached)

Please assist I don't receive any feedback from Cell C to state that they have cancelled the fibre line. It is as if they don't give a damn.

Your assistance will be greatly appreciated

Regards
ME Emmenis
[protected]@saps.gov. za

Who else do I need to speak to please?
I have sent numerous emails in this regard. (dated 03/09/2020, 12/11/2020, 10/12/2020)

My husband is dead
I cancelled the contract on the 3 Sept 2020.
I have submitted the relevant documents (ID, Death Certificate) time and time again.
He had a policy to cover the contract.
Monthly debit orders are still going off
For which bank charges are due

I've paid up my cell c account but my bank account is still being debited by cell c every single month. I've been struggling to get answers from cell c for over a year by emailing and phoning customer service. The only answer I get is that there's no active account for my identity number on the system so I wonder who and where's my money going to if CELL C is written so clearly on my bank statement. I need this matter resolved a.s.a.p.

Hi

Had six contracts with Cell C and got stuck in SA March 20 due to covert lockdown, asked Cell C for payment assistance and could not get a letter from my company due to I work overseas, all six lines got canceled. I was not contacted or Cell C trying to resolve the issue, still trying to solve this but no luck and got handed over. I am still trying by Cell C Twitter and Cell C accounts department to solve this without no luck, all I get is the runaround from agent and a lot of empty promises

Hi. I have 5 contracts with cell c, 5 of them! We made a payment on the 7 th of November 2020. We received a paid up letter only on the 4th of January 2021, eventually.. and now we are STILL struggling to get the right department to correct our name and reinstate our credit status. After calls, and emails. Every hour of every day since payment was made. In the meantime we have to talk to your rude staff who don't even listen we get put through to the next person every few minutes while talking and explaining. We have spoken to your whole staffline at cellc. Please do your work! Wentzel [protected]

Please dont answer with we must email, we send emails every hour of every day!

[protected] Ref: SD945171 Tower was switched off, probably during Nov2020. I explained this is a Data Cobtract which I am cancelling. I can't see why I should pay R749, 25, but Cell C admit the tower is off. Then I am not even talking about the R600pm paying for a service we don't get.
Then they sms me, ref [protected] using [protected], now it jumped to R5129, 25. No one seems to care. I battle to speak to Supervisor.

Good day

I Have contacted cellc for the fifth time today and i have been sending emails to them its more than a month no response, their service is not acceptable it shows on their system that i have been logging a call and sending emails but no one cares, i am loosing on a lot of things because of the bad customer service

client account : [protected]
ID Number : [protected]
email: Nosipho.[protected]@westerncape.gov.za

my alternative number is [protected]

Good Morning,

It is now 3 e-mails later and still no reply. I was also assured that a supervisor will call me back before noon on Wednesday 6 January 2021 - still no phone call.

I have phoned in, in October to cancel my contract - I spoke to Saith and she gave me a settlement amount of R 846.17- I was told that this amount was payable in 13days, which I made in a day.

I paid the amount on 30/10/2020 = R 846.17 (See attached proof of payment)

Although this amount was supplied to me as settlement amount and the amount was paid on the 30th of October - I was AGAIN debited for November on 1 November 2020 (statement not received after October 2020). No statements were received and I was under the impression that as per my telephonic discussion my contract was paid up and cancelled.

Now on 6 January 2020 I receive a statement with an in arrears amount as well as an Active contract - as due to the fact that I went into arrears in November 2020 - the account must stay active.

Please can you send me the recordings of my call that I made to Saith in October 2020 where all of this was confirmed as well as my settlement amount?

I need you to action this as a matter of urgency and close this account.

Awaiting your feedback.

Good day
I recently engaged with cell c through blake and associates where i paid all the money i owed.
Now this association says my account is sent paid to cell c. When I communicate with cellc they say my account is in arreas owing after black & associates said its fully paid up. I have sent cell c all my proof of payments several times but they cant update my account and issue me a paid up letter since last year 2021.
What am i suppose to do now if when i send my proof of payments still you cant update?
Please do a throughout check on my case,

Hi. I have 5 contracts with cell c, 5 of them! We made a payment on the 7 th of November 2020. We received a paid up letter only on the 4th of January 2021, eventually.. and now we are STILL struggling to get the right department to correct our name and reinstate our credit status. After calls, and emails. Every hour of every day since payment was made. In the meantime we have to talk to your rude staff who don't even listen we get put through to the next person every few minutes while talking and explaining. We have spoken to your whole staffline at cellc. Please do your work! Wentzel [protected]

Hi.my acc was in arrears and on the 31Des 2020 i payed it in full.they activate my line again.on the 1st Jan 2021 they cancelled my contract.sins then i struggeld foneing emailing still no line and no answers.my nr in dispute is [protected].please assit urgendly.contact me on my email or [protected].My id [protected] WJ Badenhorst

On 29 Dec 2020 my home was struck by lightning. The fibre modem was dead and needed to be replaced. Unfortunately the only way to get Vumatel (the fibre company) to replace the modem is via the ISP CellC. Since this contract is owned by my son-in-law who is in the UK, CellC refused to assist without confirmation of the owner. This was duly done and problem ticket CF176431 was logged. By 5 Jan 2021 Cell C had done nothing and refused to assist me when I called. Eventually, Vumatel replaced the modem, but it appears that CellC disabled the line in the meantime. Now they refuse to advise if this is the case even though I have been made co-owner of the account with limited ability. So my wife's company and mine have been down for 9 days. Simply the modem needed replacing. In the meantime Cell C suspected fraud and froze the account which is why I believe the network connection is still down.

I bought a samsung which is network locked nd i called cell c customer to unlock my device but till to date i got different explanations from your consultant and i recharged with R150 also provide the with imei nr please give me clarity regarding the matter

Good day

I am an existing customer with Cell C for many years now, I have 2 Contract lines with Cell C and C Fibre in my house. I want to do an early upgrade on my one contract line but accordingly to Cell C I dont qualify to do an early upgrade but last year April 2020 I did an early upgrade paid the money outstanding and got a new contract, why can't I do it this time. I want to pay the contract in full and get a new contract with Cell C. According to the Lady at Carnival Mall Cell C her name is Queen she said that Cell C is being taken over by MTN and this is the reason for so many people not getting new contracts or can't upgrade. This is not on and I am not very happy with the Service I am getting from Cell C at the moment. Why can't I pay my contract and get a new contract as I have been with Cell C for many years and with this said I am under Debt Review but every 2 years I could do my upgrades on my two existing lines with Cell C but now all of a sudden I am being declined. I feel as if I can cancel all my contracts with Cell C and rather go pre-paid as I feel I have been a loyal Cell C Customer for many years and never have I skipped to pay my Cell C Invoice nor the Cell C Fibre with have with you. I really think Cell C is going to lose a lot of Customers if things go on like this.

Please can you have a look at this problem for me and get back to me as soon as possible. I really don't want to leave Cell C as you really gave me excellent service up until now.

Thank you

Zelda Verster
[protected]

I'm nondumiso mdaka, I lost my phone with the cell c sim card last week and I requested assistance from cell c to do a sim swap, I was asked the security check questions which I failed. What I don't understand is their security check questions, how is one meant to remember the last three numbers you dialed or the last amount of airtime you recharged, the lost sim card is registered under me yet I couldn't receive assistance, I was advised to go the nearest cell c store with my id and proof of residence and today I visited the cell c empangeni store which was closed. I called cell c customer care again and they told me the same thing that I failed the mandatory questions. I am not happy with the service, this means if I can't remember the last three numbers I dialed or airtime I recharged with i'm stuck. I believe I wouldn't have handed out my personal information if the sim card is not registered under me.