Cell C review: Contract cancellation 17

hi

i ve been trying to upgrade my phone for almost two months, my contract is due to expire at the end of october, but the people upgrade are unavailable.been on hold for more than 1hr on hold is realy frustating especialy bringing business to them, i spoke to several consultand they transfere to one another is like their playing.last time i spoke with refilwe for cancelation since i can't be helped she gave me this fax nr to fax letter of cancelation 084 14329 but it doent go thrugh .my cell c nr is [protected].please help me in canceling this line. becouse their contract will end next month.

i need contract to be canceled.no debit from my acc as from november .

my nr is [protected].your call centre service is not good at all do something about it, or the business is going down believe me.

Same problem. Tried to cancel my now expired contract for 2 successive months. 2 emails sent, no reply received, and I'm still billed every month. Is cellc this hard for money that they'll sacrifice their good name? My number is [protected].

Tried to cancel my now expired contract for successive months and i'm still billed every month. i need contract to be cancelled no debit from my account as from February. my nr is [protected]

I will NEVER EVER have any dealings or recommend any dealings with Cell C. I have never has such an issue to cancel a contract as i do with them. My contract expired end Aug 2011, i put in my month's notice. Just to be double billed end September. When i enquired about this they said i had an upgrade (which i didn't). I was asked 3 times to submit termination notices, which i don't understand as the store had my first originals in hand (which they showed me) so i submitted a complaint on hello peter, two days later they told me it's sorted that i won't be billed further, just to get an email a day later to say i'll be billed till end November2011. When i enquired about THIS they indicated that my contract now only expires 12 December and i must provide proof that my contract expired end Aug. I have been given the run around and everytime land up back at the call center with another unwilling person not sorting out my problem. I even tried going through the HQ in Jhb but the unhelpful woman there just puts me back in the loop for the call center. I am disgusted with the level of customer service received from Cell C!

i have a complaint against the cell c workshop branch in durban in aliwel street. the suspervisor of the said branch sold me a defective device which i have sent for repairs with cell c for the second time with the same issues of speakers malfunctioning, battery overheating and burning my fingers and screen freezing and going on blank blue screen. i threatened the supervisior with a court claim and he said that cell c is a franchise and i cannot take cell c to court. no one is obove the law. not even a franchise. i can lodge a claim against a franchise for up to r100 000. i first sent this device at the west street cell c branch in may and last week i sent it agiaint for repairs ant the aliwel cell c branch. this is unacceptable. i did lodge a small claim at the small claims court yesterday against the cell c workshop branch to reclaim the money that i have already paid on contract for a defective device. orange south africa has admitted on their website that the sony device has issues and sony customers uploaded reviews and said that the said device is defective and malfunctions. i request that the device be exchanged. one other cell c worshop branch employee stood up towards me like he wanted to assault me. i am a disabled sydenham police member using a wheelchair and i can easily get him arrested for this.

If you have problems with Cell C you may take there CEO to court for your losses FREE of charge through Small Claims Court in whatever town you live and the joke is he has to appear in his personal capacity. The CEO has a personal liability under the new companies act, so you may sue him. Send your letters of demand to; or contact me [protected]

Everything said above I believe to be true because I had a similar issue.

Hi

I took out a LG phone from Durban West street on the 5th of May 2018. On the 12 l went back to inform them that the phone has a problem. I could not hear when someone is calling me and it got so hot when l was using it. When l got there it was 2 Oclock and the shop was already closed. On Monday the 14 l went back to speak to the consultant, l was told to come the following day which was the 15 and l was told to remove all my important stuff from the phone. I took it back and l was told to wait for a month. I told the consultant that l needed a phone as my work demand that l should have one but they said they can't help me. I have been trying to contact the cancelling department but they not picking the phone. Please assist me l can not be stuck for two years with the phone that has been repaired within a week. My contact number is [protected] / email me to phethindabas@supabets.co.za.
I need to cancel this contract.

Hey there.

I’m ATM Nkala. From Nelsprit in Mpumalanga province.

Last year of 2017 around October - November I went to CELLC store at riverside mall, to get a contract phone of iPhone I did got it and early this year towards the end of February I went to store to ask for my settlement balance and immediately I’ve settled it and submit the receipt to the consultant that was done on another branch at ILanga Mall. I was advised that they’re no longer sending the receipts and letter of termination of contract from me immediately after the settlement I must come back in two to three days. Off which I abide to that despite my busy schedule, and that time I went back to riverside mall. Whereby I was helped by consultant named Ms Khulane. I’ve given her my receipts as a proof of payment and the letter of termination of contract. Bear in mind that is still during February.

She did send and said to me that the system is low she’ll do it later I can leave it to her. Due to the fact I had to go to work I left it with her and she promised to call back. She didn’t call back but because I took her cellphone number I checked her on what’sapp if everything went well. She give me her words that she has managed to submit the document. (The screenshot of WhatsApp conversation will be attached)

I’ve settled down till the end of April or may my bank account was debited by Cellc and even worse the amount that I wasn’t even paying before I terminate the contract. This happened so many time whereby it was sometimes was twice a month but I was always disputed the money bank into my account and I send a query to CELLC website and I even went to the store to find out no one has ever helped me I’ve spoken with thousand consultant of CELLC over the phone and emails but no one has ever helped me. In the store the manager promised to investigate it. And that he’ll come back to me but he has never come back to me when I get to the store the same Ms Khulane acted surprised that the manager has resigned and he didn’t mentioned anything about the case and he didn’t do nothing abut the matter. Patiently so I’ve informed the new area manager about my matter and he took it back to Ms Khulane and I was told that they’ll ask to the finance department what happened and they’ll call me back but no one from a store has ever called me back even Khulane nor Mr Jornadan the area manager. I’m the one who has to call with my airtime, send the ea, it’s to their website with my data, go to their stores with my money but they’ve never had an interest to solve my problem.

The question here that they fail to answer is why on their systems it shows that the communication of terminating my contract was received to the finance department during March whilst I’ve send it on February. Secondly why the amount now is more than the amount I used to pay during my contract.
Thirdly why my bank is being debited after such a long time while I was at comfort zone that I don’t owe anyone.

The sad part this whole thing now the store ha handed over the case my financial reputation is being destroyed over something that I don’t know and even whilst I’ve logged the complain in lol ways I can.

I don’t know if I’m being crucified to support the store or what. Everyday when I call to the store I’ll be told that they’ll come back to me but they have never been.

My husbands phone number was deleted so we called the cell c call center they gave us an amount to pay which we paid and they refused to give my husband his number back . … For 7 days now we have been sent from pillar to post even to the police station for an affidavit and still no progress !

Literally no one knows the protocols to follow or are willing to help us ! Absolutely shocking quick to ask for money and once you pay they just waste your time .. and tell you they can’t assist !

I need to cancel my contract with you, end of this month for Huawei P smart phone. My contact no. [protected].

Hoping my request will be accepted. I need yr email

Kind Regards

Miss Fundisiwe Radebe