Cell C
Reviews and Complaints

Hi my name is jacobus kleynhans, i have been a good cell c customer for long now, but 0n the 31 august 2021 my cell c contracts is due for upgrade, i conttact cell c and even was at a cell c store but, none of want to upgrade my contract because im under dept review, two years ago i was under dept review and then i could upgrade my contracts, i did not go under dept review of poor or bad payments of my dept, i have done it because i had to much dept, i even contacted the dept review company and even they say they can not see why u dont want to assist me in my contract upgrade.Can u please assist me with this complaint

thanks

Absolutely disgusted in the poor service delivery rendered by Cell C. Account was paid in full on 1 September 2021 and to date a paid up letter has not been provided - after multiple calls, emails and waiting 48 hours. No one calls back and they give the run around when they are supposed to provide a paid up letter, as per the NCA. Cell C should be reported to the National Credit Regulator for failure to comply with the NCA. account No. [protected].

I have since requested for settlement letters from cell c customer care line on the 9th September 2021 and was told the legal department turn around time is 48-72 hours with reference number ‪[protected]‬ for cell number ‪[protected]‬ and ‪[protected]‬. That period lapsed on Wednesday the 14th September 2021.
I made a follow up call to try and understand what could be the hold up, but was told legal dep has a lot of quiries to handle.
Maleago Khunou
Alternative no: [protected]

I took out a contract and insurance with Cell C New Park Kimberley. I took my phone for an issue about 2 months ago, I was advised to pay an excess fee which I did. The instalment for the month has also gone off but I still do not have a phone . How do you pay for something u dont have ? I have been given excuse after excuse, I was told the phone cannot be repaired so I will receive a new phone, then they said they never received the excess payment which I sent a proof of payment .I am at my wits end, a cell phone is a need in today's life. I hope you can assist to resolve the matter for me urgently. Regards Faranaaz Obaray [protected]

my contract with cell c ended months ago. For the past two months I have been sending emails and calling cell c on numerous occasions requesting a paid-up letter on two contracts that I had with them that were closed by them a long time ago after they received payment via debit order. When I call they confirm that my accounts are closed and my numbers are moved to prepaid however when I check on transunion side it still says account open I have spoken to a guy by the name of Siphiwe Mosime who said he is sending an email requesting a paid-up letter to be sent to me still nothing has been sent through to me. I also spoke to a lady called Andiswa Mtjinga, Kgomotso Malete, Evodia Radebe and Innocent Makama who have confirmed that account is closed but still they don't understand why I'm not receiving the paid-up letter recoveries is nowhere to be found Inocent Makama said "cell c consultants work from home so he can't transfer me he doesn't have a link. now it seems no one at cell c is willing to take accountability for this account and closure or sending both me and transunion a paid up letter. Account holder ID number is provided on below details:

I have been complaining to Cell C now a month. To their call centre (no Help) and Hello Peter.com. Here is the latest com plaint to Hello Peter.Com.
"I complained about Cell C on 00/00/21. This the complaint: "I bought a cell c wifi calling bundle on the 17/08/2021 from cell Cell C. It is now the 31/08/21 and it is still not working. I complained on the 24/08/21 that the wifi calling was not working even though it stated on their app that it was activated. Nothing was done on the 24/08/21. I called again on the 25/08/21 and this time they escalated the complaint. Have made a total of 6 calls to cell c each one averaging about 15 minutes or more. I had a call on Monday 30/08/21 at 09:00 from Tembi who promised to call back at 10:00. He didn't! Amongst the calls I had promises of managers to call me back. The only one who did call me back was a manager who called back yesterday afternoon to tell me that a manager would call me 1st thing today (Tues 31/08). Nobody did call. Even though the consultant said the manager Carl called early this morning but nobody answered. I had no missed call, so he couldn't have called ! This afternoon when I called, the consultant said she would get the manager (Carl) to call me in the next few minutes. I called back just after 16:00 and asked to speak to Carl. I was told after a long delay, that Carl was off today. Somebody is lying to me. The number of the cell phone in question is [protected]. Does anybody at Cell C care? If you want to subscribe to CELL C, THINK TWICE. THEIR SERVICE IS SHOCKING. i EVEN TRIED TO GET THROUGH TO THEIR CEO, WITHOUT LUCK. he obviously doesn't care about his customers" Th problem with Cell C has still not been sorted out. It looks like they don't care!"
I can be contacted on [protected]

prepaid number. I have paid in full and still have it on my credit record. Is there someone that can actually assist in the legal department. The number I am referring to is [protected]
I have emailed all departments as well as spoke to several departments. NOTHING gets done and no one reply on my emails! This is ridiculous and very annoying! I want this matter sorted out or I will phone Carte Blanche to inspect the matters... maybe this will help

two contracts can be upgraded
and now after we do aplication we been told its been declined and know one can tel us why
and they say they wil come back to us .after more then a month still no response
contact no [protected]
[protected]
l.a bessenger
need contact number of manegement so we can resolf this problem or is one client not importent enough for such a big company
kind regards
Vasco Bessenger (husband)
L A Bessenger contract holder

I cancelled my DATA Contract on 30 June via email and made a telephonic request on 1 July.
On 9 July I escalated my request due to no response and was advised by an agent telephonically that the contract had been cancelled.
Despite the above I have been subsequently debited and my request to have a manage contact me or an explanation has been futile.
I phoned again today and still i have not had the pleasure of my request or complaint being resolved therefore I will be reporting this matter to all regulating bodies and public platforms.
The level of customer care services and competency is a disgrace and unacceptable frustration.
Chantel

Cell C is the most frustrating and irritating company to deal with. This is my 3rd query regarding the same thing. I previously advised that that I paid my account in July via their collections agent Nimble Group. Now 2 months ago, but still my profile is not updated.

They instead now put my account as written off due to none payment instead of paid up. I paid the outstanding amount as advised by their collections agent so why is it listed as written off and not paid up or closed?
I am sending all this information to the Credit ombud, as well as ICASA and the National Consumer Commission, I am tired of sending mails up and down and not getting joy from Cell C.

My account is not in arrears, this is proven through my bank account deductions including Cell C statement showing I'm up to date. This is also confirmed telephonically through their customer care service when I called on several occasions.
In March 2019 an incident took place where I withdrew an overcharged instalment amount which was deducted from my account with no explanation. The following day after withdrawing I went to the Cell C outlet to enquire why this took place, they explained that I did not put a cap on the account which unfortunately I was unaware of at the time. I realized their reasoning why I went over my budget, I understood, rectified the issue and immediately and settled the outstanding amount.
Last month August during a credit application, my bank informed me to clear an arrears issue at ITC with Cell C, I went the Cell C outlet to address the issue, only to receive an email 2 days later from Cell C informing me that they don't provide paid up letters for active accounts.
I responding via email informing them it's not what I have requested, they ignored my request to clear my name at ITC. I followed up with telephonic calls to customer care only to receive promises that they will address the issue.
Today 14 September I was notified by ITC via email that an additional missed payment for this month has been reported by Cell C. I called the customer care only to receive an apology informing me once again that the mistake will be rectified soonest. I requested a reference no and was promised to get one to-date none.
This is a totally unacceptable service as I am being turned away from other credit providers which is now affecting my business and personal life.

On 17 June 2021 I received an email confirming that my contract will end 16 August 2021 and that I would need to cancel the contract or it will automatically continue on a month to month basis. On 18 June 2021 I phoned the customer care number and the person that I dealt with said that he is not able to cancel the contract now, but that I should email the cancellation request on 16 July 2021 which I did, Ref: [protected] after not receiving any feedback followed up with another email 24 July 2021, Ref:[protected]. On 26 August my account was debited after I phoned in and emailed twice as per their instructions. Then I received a message on 10 September 2021 from VVM that my account has been handed over for collection, without being notified in advance by Cell C in any way.
I have made it clear that I want this contract cancelled after it has ended. Cell C did not provide any feedback and then continued to hand my account over for collections. Great customer service!. I want this contract to be cancelled and I do not believe that I owe Cell C any outstanding moneys that they claim are due to them. I would like Cell C to also correct the error they made by handing and reverse the activation of my profile on CPB Credit Bureau.

Good Afternoon
I cannot afford my Cell-C contract and requested that the contract be cancelled and I will pay the arrears amount until fully paid up.
My contract cancellation month is Sept. I cannot let the monthly amount accumulate on the arrears amount.

If the contract cannot be cancelled, then freeze the account so no additional fees are added which I cannot pay.

Please

Good day. My name is Christopher Peters. I have been a loyal customer of Cellc for years. I recently did an upgrade for a device about a month- month and a half back ( it could be more). I received all the messages from the consultant and even an agreement that I had to electronically sign. I got a Mecer laptop 2 years ago when I upgraded and this time I called Cell C Direct for my upgrade. I can't remember who I spoke to but it was a male person. I already had the device name and everything in place before I started the call. It was the Samsung Galaxy A52 128Gb on Pinnacle 1GB topup for R379 per month for 24 months. The person on the other end of the line explained to me that there was no stock at that moment but that he will be adding the upgrade anyway to my sim details. He assured me that it will only be a few weeks wait and then I will receive my device, but that my account will already be charged because of the changes to the sim card, I agreed and we proceeded with the contract. Well today I spoke to countless people at Cellc Direct but no one knew what I was talking about. My pgrade date has changed to 2023 but I haven't received my device or any update on what is going on. Every time they sent my call to another department and no one was able to help me or fix my account because it was registered that an upgrade had been done... Now I'm paying an amount for a device with the contract sim but only have use of the sim card. I asked them to check the "recorded calls" or even just find out with whom I was speaking. My phone broke so the messages he sent me were lost, And that's why I can't tell them the exact date I made the upgrade. The same person called me somewhere in August to tell me they haven't received their stock yet and I said that's fine again he assured me it will be only a week or so and he will stay in touch with me, now i can't get any answers or help in this awkward situation, I have never had a problem with Cellc, in-store or Cellc Direct so I was hoping someone can please help me with this matter

Dear Sir/Mam I settled my cell account 28 august 2021 .I requested an paid up letter to this moment I did not receive it.I phoned several times the helpline and they just makes empty promises I need that letter and this morning I phoned again and they told me they put in another request they do not know what is the hold up my name is exzervia hoogbaard and I'd nr [protected] please assist me it is taking to long what am I supposed to do now. Thank you

Went into cell c Centurion looking for Hauwei Y7P it was out of stock consultant told me about the Nova y60 ... because there was no info on the box about camera I asked her and she told me it's 48mp and that was very wrong...I payed R3999 thinking am getting same level of phone as the Y7pro but cell c worker gv me wrong info. Please help me exchange this phone

Since my cell contract ended in March this year, I tried several times to cancel it. Every time when I call they tell me that my contract is fully paid and have successfully been cancelled. But my records shows that am owing cell c, when I call to confirm, they tell me that my account is settled and closed.
On Monday the 6/09/21 I got a call from VVM that said cell c handed me over for collections, by the way according to the very cell c my account is settled and closed.
They told me to email [protected]@cellc.co.za for a paid up letter, no one responding to my mails there.

My Cell C services are suspended, this is absolutely unacceptable and I am extremely upset!

Activate with immediate effect! Unable to utilize my lines and this is seriously impacting negatively with regards to my work

Phoned Cell C on the 2nd, 6th and 7th of September to enquire about the messages I received (Kindly note that your Cell C account of R1295.94 is in arrears. To avoid service interruptions, please call 084135 urgently to arrange payment)

According to my knowledge and statement, My Cell C account should not be in arrears, Cell C failed to debit the correct amount on the 06th of August now due to that my Cell C account is in arrears!

I was advised by a Cell C representative on the 6th of September to wait until the morning of the 7th of September I waited and still no payment debited by Cell C. I cannot make a payment arrangement when I have a debit order in place and there is sufficient funds in the account, I did an EFT payment around 8:45am on the 7th of September since Cellc failed to debit my account on the 6th of September 2021 (My selected debit order date) and Cell C failed to send communication to advise that there is technical issues with debit orders!

Proof of payment was sent to the relevant email addresses provided by Cell C

I was assured by Cell C representatives that my services will not be disconnected since payment was done and a payment allocation case was escalated for me Ref no. **********!

I have requested that Cell C give my 'number for life' back to me after I have paid them in FULL with additional R1990 for conversion to talk time and data on a pay as you go simcard.
Cell C has issued my number to another person subsequent to my payments and even though I paid almost R2000 additional, they never contacted me to resolve the issue. My payment was made on 06 08 2020 and I have sent them a follow up email not long there after. I have had no call from Legal or Cell C since then till 07 08 2021. This is more than a year! On this above mentioned call that took place on the 07 08 2021, a security check was done and they refused to update me on the progress as I am not the owner of the number, and this is my exact issue, the number belongs to me!

I have a case number since June 2021 with a promise of feedback within 7-14 days. Needless to say, its been months!

I had a contract with Cell c and my phone was stolen, I lodged a claim with insurance and I was advised the process take days and since I needed a phone to use I decided to upgrade while waiting for insurance to give me another phone because I could not survive without a phone. I upgraded at Cell C Illanga mall Nelspruit and 2 days later the phone froze and I asked the store to reverse the upgrade because the phone is no longer working and I have to buy another because they could not give me a replacement, the store took the phone to repairs and i was told it had a software problem according to repairs department. I called your customer service line and asked them to reverse the upgrade and the consultant initiated the upgrade reversal process and told me that the store needs to confirm receipt of the phone before the reversal can be finalised (case no. [protected]) . Repairs sent back the phone to the store after fixing the "software problem" I went to the store again and asked them to co firm that they have received the device so that this matter can be closed, they confirmed that the device is in their possession for a month now but my reversal is still not processed and today I just received a statement of account and I'm not going to pay for a phone that I don't have.