Cell C
Reviews and Complaints

I cancelled my Cell C contact early this year (2021). In Jul 2021 I noticed that there was a Cell C missed payment from my credit report. I followed up with Cell C and they mentioned that there's an outstanding amount that I have to pay. I immediately paid up that amount and on 29 Jul 2021, I received a confirmation of settle account letter (Ref: 1070902432).

However in September a company called Shapiro Shaik Defries and Associates contacted me and told me that they are calling on behalf of Cell C to collect their money. I inquired with Cell C again [protected]) and I never received a response. I even gave a review on Hello peter, to which Cell C replied and said that they will be in-touch to help resolve the query.
Right now (10 Nov 2021) I've just received an update on my credit score and it went down by 63 points, due to Cell C missed payments.
This has affected my credit life badly.

I would not advice anyone to take-up a contract with Cell C.

There was an fraudulent contract opened on my name in 2011, I am backlisted and prevented at all banks for credit, I also lost a few job offers as my credit score is influenced.

after how many SAPS documents and emails no service or attendance has been made to resolve this matter, Credit companies had clear their records but a letter of CellC is still needed.

I cannot complaint about a service of which there is none.

Hi, I am really unhappy with Cell C. My sim failed that I had for more or less for 2-3months. Now I have to do RICA again! Why? Shouldn't you have my details and my ID details. Yet, when I phone customer care to do a new sim swop with the sim that the Cell C shop gave me. They declined, just because I don't know how many emergency recharges I did in 30days and data bundles I bought in the last 30days. Who keeps tabs of that? Then when I say they should give me a few minutes to go through all my messages to check. They told me, I only have 1 min to answer such [censored] questions.

Shouldn't you have my ID information and other personal information that I could've answered to get my SIM activated again. Now you want me to waste my fuel and time again to go RICA my sim at a shop. Yet, Cell C doesn't pay me for the time I have to waste to do a new sim swop, from your faulty sim that you provided to me.

You should care more about your clients and help them out in certain situations, especially if it a manufacturing fault.

Aren't the company suppose to make things easier for their clients, when they have already did RICA on a Cell C sim.

I am very disappointed in how Cell C handled my sim swop.

It would've made sense if I never had a sim with Cell C or if I wanted to get an extra sim for myself, but that isn't the case.

I hope you can rectify this situation ASAP.

If I have to go to a shop to RICA again, then I will definitely consider changing my network.

I have cancelled a contract on the 06th of October and was advised to serve a notice of 30days which is ending tomorrow however still receiving statement for upcoming bill in November, I therefore regard this as an illegal and unethical behaviour.And as a consumer I feel Cellc is is violating my rights of being informed, heard, making choice and for my safety.

I need to know where is fairness and transparency, clear instructions were given to terminate the contract but you still want to fiddle with my account and impacting my financial status.

Conract: [protected]

Regards
Portia

On the 4th November 2021, I received by e-mail the following, from Cell C collections department:

According to our records your account is in arrears by R 393.18. Please make a payment towards the account to prevent further action or kindly contact us on 084135 to discuss the options.

It so happens that I pay Cell C by DIRECT DEBIT, and they helped themselves to the said payment amount on the 30th of October 2021, as per my bank statement.

Is this an attempt to get a double payment?
Or is the service so bad and the confusion so big that they don't know what they are doing?

I complaint to Cell C's Fraud department about unauthorized deductions. On 15 July they requested that i sent in bank statements as proof of the deductions, which i did. No one from Cell C responded up to date. The deductions continue. Please assist.

My wife M M Keyser passed away on17 Dec 2020. She had two cellphone contracts with Cell C. [protected] ACC NO 150507 and [protected] ACC NO 219978 which have been paid by me for 20 years plus and still being paid by me. I have been trying since 6 Jan 2021 to change this contracts to my name with no positive reaction from Cell C All documents required have been send to various departments at Cell C. I also visit the store of Cell C in Louis Trichardt with no positive solution to my request.

Good day

I am form Waterval Boven/ Waterval Onder Mpumalanga...

Since 28 October we are with zero signal on cell c and MTN. We are losing business due to this...

PLEASE RESOLVE THIS PROBLEM ASAP OR WE WILL BE FORCED TO GO OVER TO VODACOM OR TELKOM, we can not afford to lose business!

Regards

I'm so done with cell c, firstly I cancel my contract with them and it's confirmed it will be canceled only to find out later on it was not canceled, a case its open but not resolved then its closed again, how come its closed? What's gona happen to the money I'm being charged for nothing?
Secondly I'm offered a 10gb for R149. 99 as put of promotion and when I have to pay I'm being charged R300 and something isn't this a scam? I want my money cell c and I'm tired of these cases you busy opening for me which don't get resolved. I can't be paying an insane bill every month end.

my name is mrs A de bod: Id [protected] cell c numbers that you cut off: [protected]
[protected] i email custumer care phone for statements phone for proof of cell phone that was deliver.

nothing. now you black listed me. i am going to take you to court. can you please provide me with statements and tell me why cell c black listed me. i would like some consultant to phone me.

Phone me at work since i have no cellphone nr anymore due to cell c.

[protected]

Ever since the migration to vodacom I have been having endless data issues and networking issues I was informed that I could be migrated to MTN like prepaid customers instead however everytime I call customer care I get through to consultants who are uninterested and drop the line on me I am very disappointed and definitely will not be extending my contract

I have been trying for thr past 3 weeks tp get my cell c fibre statement for October 2021. I have emailed and spoken to 10 fibre customer agents however no response. All i get it make contact with collections department. I did not luck either. I need the statement to claim my data from my company. The service i received is pathetic. No help after 3 weeks.
Fibre statement account number is. [protected]
Cell c takes my money for the fibre but cant give me a statement.

In July this year I telephonically asked for my international roaming to be reactivated as I found out it was just deactivated without my consent.

I left for work beginning of September to Congo and discovered that my roaming was not working. I had my wife call the centre to explain what had happened and a customer care consultant who was reluctant to start off with, kindly assisted my wife after security questions were answered. I was told to switch off my phone and restart, which I did, however roaming still did not work.

My called the centre again this month and the customer care consultant refused to help because of protocol.

My wife tried to explain that I am unable to call them because my roaming isn't working. I need my mobile number to work so that I can access my work email.

This is ridiculous! Cell C wants to apply protocol when they do not do their jobs in the first place!

I am terribly disappointed with Cell C!

My name is Aaqilah Benjamine. On the 19th October my sim card crashed network signal was bad. Phoned cell c they said my sim card crashed. I try to do a sim swap and failed the security questions due to having a dual cell phone on contract from cell c on husband name .I even have a laptop form cell c on contract. I am a loyal customer and they cant give my number back that I have for more then 15years.The sim card was one of those that cell c gave out already rica 15 years ago. Now this happen .I have been using it in huawei y7 2019 that is on contract by cell c and they still cant help me. Who remember those questions, last recharge amount, three number numbers. This number is link to banking details hospitals for my dissabled son .Please help me get my number back .Number I need back is [protected].The number i use so long is [protected].
The cell c shop cant help even ...Please help I am in desperate need of my number.
I phoned in to cell c and went to Mitchells Plain Branch Promanade.
Spoke to Zuhair and he told to phone cell due to sim not on my name.
Its was give aways sim card from cell c on the system.

My R84 airtime was misused by activation of subscription without knowing me and mobile no: [protected]. Kindly refund my Airtime.

Cliffidio doyle
[protected]
Iam so fed up with cell c customer service for 3 weeks they still could not resolve my paid up letter but I did pay the whole amount I owed to them in there nedbank account with my reference number which is my account number. I have been calling for 3 weeks every day sending emails with proof of payment but no succes dont know what more to do its very disappointing aim thinking of going to national tv en news papers really because their bad service and escalating to various depts in cell is causing a-lot of strain on my marriage

1. Took hybrid zero 'contract' on 3rd July [protected]

2. Amount 350.00 (Rand) for 50gigs day, 50 gigs night.
3. Was under impression that it was a debit order. Found out it was not.
4. August 2021, put my own data on the sim.
5. Phoned cellc customer care to establish why was not getting data
6. Was told it monthly, upfront. No debit order.
7. Requested cellc banking details, to transfer money.
8. Received Incorrect banking details via sms!
9. Signal problems in the area, and continuing problems, even had to do a sim swop re this hybrid zero 'contract'.
10 No resolution on signal problems!
11. Phoning cell c Daily to get correct banking details.
12. Friday 8 October 2021 Finally was given, Verbally the correct Nedbank banking details.
13.signal problems Again the entire weekend. Reported
14. AGAIN escalated.
15. Paid R350-00 on 10 October 2021.
16. Spoke to supervisor who assured me the data would be credited to my account.
17. Monday, 18 October customer care said that 'the issue was escalated to back office' and would be sorted in time From am 24 to 48 hours. HEARD NOTHING!
21 OCTOBER 21. HAVE BEEN TOLD BY, 'AGENTS', ' SUPERVISORS' that there is nothing that can be done, the case must be handled by 'the back office'.
22. Despite Countless emails, continuous calls. I cannot seem to get the data I have paid for.
23. After every automated response, regarding emails etc. There is a message that gives problems resolved, 1, 2, 3. 3=not resolved. I have put 3 EVERY TIME. BUT CALL CENTRE AGENTS TELL ME THAT ON MY 'PROFILE' ISSUE WAS RESOLVED. HOW?
24. I HAVE NOT RECEIVED A SINGLE CALL TO RESOLVE THIS.
25. CELLC SEEMS TO BE ISSUING NON EXISTENT CONTRACTS, TAKING MONEY AND KEEPING IT. =THEFT!
26 Customer care agents are not trained on products.
26 agents do not listen. Which causes enormous strain for the 'client'.
27. Badly trained agents.
28. Supervisors and managers non existent!
29. Persons who are supposed to respond to complaints. DO NOT Respond.

i was incorrectly debited by cellc November 2019. i cancelled my debit order with Cellc and received confirmation and arranged to pay cash until they resolve the query. i paid cash December and January 2020. Cellc put through forced debit orders without my consent for the incorrect amounts again. i had fees owed to the bank for inefficient funds and addressed this with the same department. i took my query to Cellc Head office and spoke to a consultant. she checked my account and corrected it. a month later they put through debit orders again and yet i was paying cash. this continued until the contract came to an end October 2020 and now i am sitting with outstanding balances that are under dispute and handed over. i tried again to resolve this and only met with incompetent call centre agents.
please help.

I have complained on serval platforms and I have received no joy with regards to my refund which I requested after I received my statement.

On 23 September 2021 I made two payments one was an error. Cell c then demanded a payment from me for the outstanding September invoice which was paid already in September.

I communicated with cell c via email and telephonically since the 7th of October explaining that I made my payment and that I found a second payment was made in error requesting a refund.

After over 70 emails over 40 calls and two Hello Peter complaints, also the escalation to the ombudsman and the FCSA, I have still not received my refund. It took Cell C 10 days to allocate one payment to my account 15 days for them to allocate the 2nd payment to my October invoice when that is not what I requested.

I requested a refund from the day (09.10.2021) that I realise that my account was paid twice in error. I have over 20 reference numbers and no resolution received.

Hi, there my Dad had a contract with Cell C my mother used sadly in January this year 2021 he passed away after having a stroke last year. We eventually after many calls and death certificate submissions arranged with Cell C to pay the remainder of the contract till it ended at the end of June and switched to prepaid. This all went okay after it went to prepaid we were told there was an R112 still owing because the data and airtime had already been allocated before it was changed to prepaid we then paid this and thought that was it, alas a few weeks ago we got a message from a lawyer saying there is still R546 owed Cell C after going to the Cell C branch at ilanga mall in Nelspruit twice and not getting anywhere I called the Call center and they informed me because my dad was dead I could only query this at the Cell C Store which is rediculous all I want to know is where this money comes from so that we can then check and produce the relevant proof of payment for that month to show it was paid. If this does not get resolved then it may land up holding up my dad's estate which still needs to be sorted and may only happen next year after all the issues with the courts having a backlog. If this is not resolved it will just escalate and incur penalties and lawyers fees why can't anyone at cell C tell me where this amount comes from and why do They want me to submit an email again with his death certificate when they have his death certificate on record already. I am beyond mad and upset with them they seem so useless and incompetent :( I hope this gets sorted soon I am really Fedup.