Cell C
Reviews and Complaints

The number cannot be upgraded as there is a FRAUD status under your name.

This is the feedback I received from Cell C 2 weeks ago, untill now I have not heard from Cell C again.
No one can tell me who added the status, who why or when... its the system they say... but yet the system is also keeping my credit -POOR CUSTOEMR SERVICE!
I have called the service desk, went into a store and been emailing for 2 weeks - wonder if the system is tracking the poor service Cell C is providing.

Please dont upgade my account but rather remove the Fraud status that no ones at Cell C can get back to me about.

Please contact me [protected] number in question is [protected]

Fraud Case no. [protected] and [protected] registered and not resolved, senior management assured proper communication yet, mail upon mail they do not respond with progress or any feedback what soever for the past 3 months. Seven months of large Debits on my account for something I do not have nor asked for. Constantly sharing case numbers with accounts department when phoned for arrears, yet nothing is captured on the system and minutes later another operator will phone for the exact same thing, for SEVEN months my complaint fall on deaf ears. It seems that I need to involve the media first then reach out to lawyers to the cost of Cell C to claim my debit returns and fuel losses. I use to be a loyal customer for years and get screwed over like this is indicating there is no care for customer what sover.

Good day
I am very disappointed in the service, i am well aware of my account being in arrears, due to I was unemployed but I still contacted cellc customer service, to make arrangements in paying my account. I have provided proof that i was incapacitated due to occupational health issues, meaning I cannot work anymore, I even tried to make payments. I am now in legal department placed by cellc, where else I have tried numerous times to contact them about my situation and any arrangement possible that could be made. PLEASE ASSIST

Cell C is really becoming ridiculously annoying not only is the network forever messed up i bought 1GB via cellphone banking app before 8am it is now 23:56 and i have yet to receive my data when i call customer care i was told its a technical difficulty i was not able to use my internet the entire day as no other airtime vouchers were going through i finally managed to get data loaded and when i try roll over it tells me there is a technical problem so now i have not received my purchased 1GB and u still come with crap about rolling my data over so im lossing 500MB this is damn ridiculous really

Could some 1 from contract dept or technical department contact me to resolve my issue. I am tired of calling through customer service and getting no assistance i have called one than 10 times explaining one thing no one has an idea on how to assist instead im transfferred between departments. I did an upgrade on my current sim and asked for an additional data package to be added to my contract. As discussed i recieved the simcard for the additional plan. The simcard does not work because it has not yet been registered. I was advised that when i receive the simcard to give a copy of my id and proof of residence to the courier guy so cellc can rica the simcard and that i will be able to use the sim within 24 hours. I received the simcard on Friday 24 hours has passed i been calling customer service and i being transferred from dept to department. I did sent through an sms with serial number to the [protected] it says registration fail. I am tired of explaining the same thing over and over again. I have been using cellc contract for about 4years now i never had any issues until now. Im very disappointed. What frustrating is that i explained the same thing to different people from different departments could they not advise if my issue is not able to be resolved.

Good day,

Please note that I have been following up with Roshin, she is an employee of Cell C Clearwater Branch, and she has been extremely helpful with my query,

However, she is also not winning with an answer and advised that I contact 084 145, or [protected],

I have just spoken to Markus and he advised that I can send a mail. (Alternatively contact [protected] - Option 2),, I have received no joy, line just rings.

May I kindly get an update on my fraud matter (Ref [protected]) as this has been outstanding since July.

Thank you
Erika

I had a contract with cell c. They claimed that I owed them R1042. They then handed my account over to MBD credit solutions. I have complied with MBD's requests and made a payment as they facilitated this process. I did an online payment. Here is my POP :

"Capitec: Payment -R1478.00 from SAVINGS ACCOUNT; Ref TC Recoveries Cape Town ZA; Avail R39.37; 25-Oct. Info [protected]."

My reference number with MBD is 9I0553793.

My reference number with cell c is [protected].

We are approaching a month now and I'm going back and forth with MBD consultants telling me that it has been escalated with cell c. They have not received any feedback from cell c. When I contact cell c, they tell me to send proof of payment which I did. They then said the turnaround time for this is 2 days. However, they don't respond after then.

I'm not getting any clear resolution between the two parties. I would expect that their workflow would be insync and in order however cell c seems to have incompetent staff hence the delay.

I request that my case be given to someone with experience, who can resolve my issues fast. I am really exhausted as this is a back and forth process.

I have played my part in paying up even though they ripped me off. I paid them more than they deserve.

They need to play their part in locating my payment and changing my status with all credit bureaus to PAID UP status. As well as send me the paid up letter.

My One Contract Expired and was a month to month.. I phone three months now to cancel that month to month but no one canceled now I'm still paying! Today I phoned and they said its canceled now but I will pay until the end of next month! I won't do that and they can't just do that or I will go see a laywer

I ran a credit check on myself over the weekend . Turns out that I have been blacklisted by Cell C on contract that ended in December 2020. I have been trying to get this contract terminated since then with no luck. I have been trying to get 8n tough with the le department of Cell C for almost 48 hours now.. ...nobody answers the phones. I have left numerous messages with operators etc. I was given a number where my account was handed over when I call the company they don't have any details about my account .

All I want to do is clear my name. I am stronly considdering leagl procedings against Cell C for wrongfully blacklisting me.

I had 3 cell phone contracts of which 1 expired about 7 months ago. I phoned Cell C and cancelled the expired contract and confirmed that it was a prepaid phone. Since then I have received calls from Shapiro Shaik Attorney that I have been handed over for non payment. I have settled this amount on the 30th of Aug and POP was sent to [protected]@ssda.co.za, then I received another call to say in arrears again. I phoned cell C and explained and was informed that there is yet another amount outstanding (can not be as this was cancelled). On the 5th of November again, I made the payment directly to cell C and sent the POP to them. Today I received yet another call from Shapiro Shaik. I phoned cell C and asked to be put through to the legal department. I spoke to 8 people at cell C, Zokwa Ref no: [protected], Kululewe, Abdul, Kamagelo, Tomeol, Notumupula, linda and then to the manager Tsepo explaining the situation to all, with no resolution. This contract must be cancelled.

Good day on 17.11.2021 I done a sim swop on one of my 4 contract numbers with the customer care department the sim swop I asked for was for [protected] and the person helping me done the sim swop on the number I called from that was [protected]. I send the sim card to my son in Melkbosstrand thinking this is now a sim card for [protected] but needless to say it was not the number as I requested to do the sim swop on. Paid R99 to send the sim card via post net.

I phone cell C customer service to find out how they going to correct their mistake. Best answer I got, we apologize and we are sorry, that's not what I asked for. Resolving their mistake, I now have to go and buy another 2 sim cards and then do 2 sim swops that they wont charge me for and pay another R99 to send the sim card to my son.

Now I have to pay for 3 sim cards and pay again to send the card to my son

Still I need to Understand why I must pay for their mistakes. I would like to know how Cell C is going to resolve my problem

I'm struggling to get my statement can you plz do favour to send it via email [protected]@gmail.com

Good day

My account was debited by Cell C. I thereafter contacted customer care and they stated that I took out a 24 month contract. I have not opened a contract with Cell C and requested a copy of my contract. An unsigned contract was sent to me.

I have sent through an Affidavit and my ID however Cell C continues to debit me. Why when a company opens a contract in your name, YOU should have to prove you did not. It should be the Company that must prove there is a valid contract.

Please sort this out immediately as this is both fraud and an offence in terms of the POPI Act.

Kind regards,
Rishell

My contract was cancelled years ago with cell c and now they have started debited my account again and my bank has charged me debit order fees as this was not provided for. This problem needs to be sorted out within the next 7 working day. For more details contact me on [protected].

What does a person need to do.. To get a paid up letter from you.. I finished paying last year already.. And i am being transferred from one consultant to the other.. Am really not happy and its affecting my credit score..
The was a time when i spoke to 3 consultants in one day.. All promising to assist me.. Till these day.. I have received nothing..

After a long time trying to cancel my contract with Cell C, I finally managed to get my contract canceled in early September. After couples of weeks my account was handed over to debt collectors. I have followed up with Cell C so many times but I am not getting anywhere and my name is being ruined for Cell C incompetence.

Cell c is chasing its customers away with these security questions. What security questions

telkom only needs your id to do a sim swap in their kiosks and telkom shops. No funny questions are asked because they compare to what they see in their computer system and look at your face and your id. Simple as that.

For cell c even if you bring your id to their cell c shop they will still ask you these ridiculous security questions.
People are leaving cell c because of this.

I have 2 contracts with Cell C and only upgraded one of my numbers in May 2021 and received only the one handset as per my upgrade request. Both numbers' anniversary month is August, hence the reason I could upgrade in May. In my recorded conversation with the Cell C operator (in May), I specifically said that I was going to cancel the second number and was told that I must do it in August. When it came to August, I was told that I upgraded and received two handsets, of which I totally deny, as I only received the one upgrade. I spoke to about 20 to 30 call centre staff since August to resolve this matter and also sent an affidavit as instructed by Cell C to deny requesting and receiving the second upgrade. I refuse to pay for a second handset and reversed my debit order for two months (Sepr & Oct). No one at Cell C has ever contacted me to try and resolve my issue but I rather received calls for other products they want to offer me.

I got mugged and they stole my phone and been trying to do a sim swap for my number to no avail.to even think I ported from MTN to cell c thinking they are better.been using the number for more than 7years.very disappointed 😠 have been sent from Pillar to post to get the necessary documents, still they need more.How am I supposed to remember the amount of airtime I recharged with after being pointed a gun @

On the 10th of September, I went to Cell C store to inquire about my account. I was informed that I owe Cell C an amount of R163.00, which I paid immediately via my app. My bank statement also shows an amount of R316.00 which has been debited on the 7th September 2021.. The last ticket number allocated is [protected] and there are so many of them.