Cell C
Reviews and Complaints

i had a contract with cell c and i stopped paying but i paid again after being handed over and i have completed my debt but they still have not sent my paid up letter. i have tried to call but nobody is helping me. i was owing 2850 to which i paid over a year.

i was handed over to ssda and they say that they are waiting on cell c and cell c is just not responding and i do not know what to do anymore.

kindly assist my contact details are [protected]

I was a victim of 5 WASP services.

I don't need Cell C to resolve the issue, but what I do need is a detailed listing of the Debits my Pre Paid account, Four weeks now just to get one document.

I need the Legal department to contact me so that we can discuss pre-trail Discovery documentation if they are unwilling to give the detail to me. I am unable to get any contact info from a legal representative

Service calls either ignored or not resolved

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Cell C are debit incorrect amounts since May. I have sent proof of payment. Local Cell C branch at La Lucia sent proof of payments. Still not corrected. My statements reflect some crazy amount they cannot explain how they got to this figure but keep debiting my account. That is theft. f.[protected]@cellc.co.za then accused me of tampering with my bank statements which is defamation of character. I sent a complete bank statement from May until November showing every proof of payment. This is still not resolved. I do feel my last option is to open a case of fraud against Cell C and a case against f.[protected]@cellc.co.za.

No internet for the last 2 weeks. Apparently sim faulty for the second time but store have nothing in stock.
This is a Business phone. I need it 24/7. 90% of the day it says emergency calls only. Cant phone cant receive any calls. I work on a mine and I can not afford to miss any urgent calls. I have informed them but they are starting to complain as they say it cant take this long to get your phone fixed.
[protected]
Please assist urgently

I received this message from Cell C on the 11th November:

We have received your query and will attend to it shortly. Your reference no is: [protected]. An SMS will be sent to you when your query has been resolved. Cell C

My issue still hasn't been resolved, and despite numerous calls, emails, complaints on Hello Peter and visits to the Cresta Branch, nothing has been done.

My account was paid on the 3rd September and Cell C still haven't allocated the payment to my account, despite sending the proof of payment numerous times. I have now been listed on ITC, but my account was paid months ago.

on the 25th I bought Data of R149 3G and R50 airtime on my Capitec Bank app. And I have been calling to customer service the whole week not getting answers instead the ladies I was speaking to, Nokubonga, Sne said you are having a technical error and the data and airtime will be loaded I must wait for few hours bear in mind I bought the data and airtime to do my work. and nothing was loaded, on Thursday I decided to go to Cell C in Tygervallely and according to the lady there Zimasa she knew nothing about the Technical error that is happening, and she phoned in front of me and finally I made a query and I was given query number and they told me that an agent will call me [protected] and a lady called accordingly on Friday and her Name was Sivuyisiwe from Back office and she said I must sent her my bank statement in order for me to receive my Data and Airtime and I did send it. and Today I called again and I spoke to Mpho and she said according to her records it says the case has been resolved and she sees that the is some subscriptions that deducted on my cell from the 25th then I told her still it doesn't add up to the airtime that I bought and my R149 data so finally she told me that she will open another query regarding query number [protected] please I need answers because now I am sitting with a problem and I am suppose to be using data at work how long should I wait this is frustrating and I even went to Capitec to reverse the money and they couldn't help because its already done and cant reverse. Please assist!

I am appalled at the lack of service the Cell C call centre Provides. I have requested call backs at least two or three times in prior weeks and received nothing. Today I call their call centre and was informed I am failing their security checks, how exactly I am not sure as the detail on my profile ON THEIR APP AND WEBSITE corresponds to what I was asked. When I asked to speak with a supervisor, I am told they are on a long call or they will call me back. I had to call back to ask for a supervisor only for that supervisor to give me even less of an answer than his so called subordinates did. I must now go into a store to resolve. What the hell are the call centres there for then?
Convenience? I think not!
You are quick to take my money every month without fail though and I am a good payer. Yet it is like squeezing blood from a stone to get decent service.
Unacceptable Cell C. Unacceptable!

My husband passed away in August. All documentation sent to deceasedenquiries about 15 times with no feedback to stop contract. Complained on Hello peter and sent documents to sm@cellc another 10 times. NO RESPONSE NOT EVEN AKNOWLEGEMENT! every month they attempt to take the debit order and this month you took 3 x times the debit order amount. I demand the money be refunded. This is pathetic just ignoring complaints and customers, even deceased customers. This contract should have been cancelled in August when It was reported and all documents submitted.

Today i went to Cell C at Carnival mall to inquire about the access fee that was, supposed to be debit ed. From my account on the 30 of November ask the lady if i can make the payment in store, she said i must google or call insurance to gv me the banking details, i couldn't understand ain't they supposed to have those details in store Or call from their side

No debit orders were run for 4 months and then a payment plan was arranged and no debit orders went off even after arrangement was made

Fibre was cut and we were advised if the full amount is paid will be reinstated
Also needed to complete a full new application - NEW APPLICATION FOR SOMETHING THEY CANCELLED IN ERROR.

Payment was done and sent through yesterday and almost 12pm the next day there is no connectivity

Shocking service and this needs to be a formal complaint with the ombudsman due to the way they are handling payments for services and now withholding services due to their error on their system.

They have been paid and still no service. Thats theft!

Contact Number [protected] - Chris

Yesterday I received a call my Fibre lins has been disconnected due to a glitch in cellc account department since May
My Fibre was disconnected immediately and demand a R5000 payment.
Cell c never informed me via email or phone call that the account has not been paid.
However send email to collection department to pay a amount to activate my line no one made contact.
This is not my fault bit now I need to suffer.
My son use the internet to study but this has effected his studies as well

My nr [protected]

I recently had a new debit order implemented on my bank account, from Cell C. An unauthorised one, as it was post the new DebiCheck system which is supposed to safeguard against it. I have visited my local Cell C shop, sent documents, e-mailed, phoned, but to no avail. I simply cannot be assisted at the correct department. My reference number is useless as nobody can find it on the system. The debit order keeps increasing in value and each and every time I have to incur the time and cost to have it reversed. When I phone I get transferred between several consultants and departments, until I finally get lost in the system: hearing background sounds but not being assisted.

My legitimate contract's debit order is not the problem. That I'm being billed for someone else's contract, that is most definitely the problem. All my banking fees for debit order reversals and my own debit orders that bounce because of this, who will cover those costs? Who will cover the time that it takes me every month to go and reverse this debit order that was loaded without my consent? Either the DebiCheck system is flawed, or Cell C does not care to abide by it.

I tried to resolve this internally with the methods at Cell C, now we'll see if we can resolve it here.

Contract - CR Sawyer, mobile number [protected]
My monthly premium is R179
In June an amount of R249 was debited. I was advised this was for the premium of R179 plus R70 failed debit order penalty. I forwarded my bank statement to prove that the debit order had not failed
It seems that no premium was lodged in July
In August a premium of R109 was lodged once again and I was advised that this debit order had failed and a further R70 failed debit order penalty was once again added. I sent my bank statement to you proving that the debit had not failed
Then in September cellC did not lodge a debit so I paid the premium by EFT and proof of payment was sent to them
In October they debited me twice on the 18th R179 and the 20th R179. I assumed the extra debit was for the debit order you had failed to lodge in July plus the October premium
In November they debited me with R358 on 15/11 and R179 on 20/11, a total of R537! I once again sent them all my bank statements and asked for a refund and the debit order to be cancelled
My recent contact with them was on 20/11 and daily thereafter and to date besides automated acknowledgements of receipt I have had no response
Today I received and SMS saying to stay connected I should pay the outstanding R179 for November!

Cell C steals my airtime money without using data. Will stay away from Cell C forever.

The number cannot be upgraded as there is a FRAUD status under your name.

This is the feedback I received from Cell C 2 weeks ago, untill now I have not heard from Cell C again.
No one can tell me who added the status, who why or when... its the system they say... but yet the system is also keeping my credit -POOR CUSTOEMR SERVICE!
I have called the service desk, went into a store and been emailing for 2 weeks - wonder if the system is tracking the poor service Cell C is providing.

Please dont upgade my account but rather remove the Fraud status that no ones at Cell C can get back to me about.

Please contact me [protected] number in question is [protected]

Fraud Case no. [protected] and [protected] registered and not resolved, senior management assured proper communication yet, mail upon mail they do not respond with progress or any feedback what soever for the past 3 months. Seven months of large Debits on my account for something I do not have nor asked for. Constantly sharing case numbers with accounts department when phoned for arrears, yet nothing is captured on the system and minutes later another operator will phone for the exact same thing, for SEVEN months my complaint fall on deaf ears. It seems that I need to involve the media first then reach out to lawyers to the cost of Cell C to claim my debit returns and fuel losses. I use to be a loyal customer for years and get screwed over like this is indicating there is no care for customer what sover.

Good day
I am very disappointed in the service, i am well aware of my account being in arrears, due to I was unemployed but I still contacted cellc customer service, to make arrangements in paying my account. I have provided proof that i was incapacitated due to occupational health issues, meaning I cannot work anymore, I even tried to make payments. I am now in legal department placed by cellc, where else I have tried numerous times to contact them about my situation and any arrangement possible that could be made. PLEASE ASSIST

Cell C is really becoming ridiculously annoying not only is the network forever messed up i bought 1GB via cellphone banking app before 8am it is now 23:56 and i have yet to receive my data when i call customer care i was told its a technical difficulty i was not able to use my internet the entire day as no other airtime vouchers were going through i finally managed to get data loaded and when i try roll over it tells me there is a technical problem so now i have not received my purchased 1GB and u still come with crap about rolling my data over so im lossing 500MB this is damn ridiculous really

Could some 1 from contract dept or technical department contact me to resolve my issue. I am tired of calling through customer service and getting no assistance i have called one than 10 times explaining one thing no one has an idea on how to assist instead im transfferred between departments. I did an upgrade on my current sim and asked for an additional data package to be added to my contract. As discussed i recieved the simcard for the additional plan. The simcard does not work because it has not yet been registered. I was advised that when i receive the simcard to give a copy of my id and proof of residence to the courier guy so cellc can rica the simcard and that i will be able to use the sim within 24 hours. I received the simcard on Friday 24 hours has passed i been calling customer service and i being transferred from dept to department. I did sent through an sms with serial number to the [protected] it says registration fail. I am tired of explaining the same thing over and over again. I have been using cellc contract for about 4years now i never had any issues until now. Im very disappointed. What frustrating is that i explained the same thing to different people from different departments could they not advise if my issue is not able to be resolved.

Good day,

Please note that I have been following up with Roshin, she is an employee of Cell C Clearwater Branch, and she has been extremely helpful with my query,

However, she is also not winning with an answer and advised that I contact 084 145, or [protected],

I have just spoken to Markus and he advised that I can send a mail. (Alternatively contact [protected] - Option 2),, I have received no joy, line just rings.

May I kindly get an update on my fraud matter (Ref [protected]) as this has been outstanding since July.

Thank you
Erika