Cell C
Reviews and Complaints

We cancelled our Fiber line and Cell C is still debiting us for an amount for a number we do not even have. I have tried to cancel with them but they just do not respond

This is one of the emails I sent to the fraud department on 19-04-2021:
Good day

On 12 April 2021 at 11h40 (call reference number [protected]) I called regarding the cancellation of our home fibre contract.

It however transpires that there is a "Piggy Back" on the contract for Smart Data ([protected]) which commenced at the same time our fibre contract started. We do not know what this? The gentleman I spoke to seemed to think that it was a fraudulent account that was opened - we are not sure?

Please can someone urgently advise as we DO NOT WANT ANT CONTRACT WITH CELL C AND HAVE CANCELLED OUR SERVICES as per the attached email.

Please urgently advise

Hi.. So I lost my cell phone... I have no history/record of my last airtime purchase nor history I don't even remember the last recharge date nor how many time I have used emergency airtime this past month as I always use emergency airtime of I run out... All I remember is a had a whatsapp bundle and I still owe r90 on the emergency airtime which i'm môre than happy to pay if I can just get my number back... I do know 3 numbers I dial frequently... I've even been to home affairs to try get a new id and I failed due to my fingerprints changing/not picking up then they chance me to a different longer lime which I waited in the whole day for nothing apparently I can't be helped... Ridiculous and now I have no income cause this was my business number.. What's worse is I can't get into anything... Not facebook nor youtube premium not even google play store nor email or any other accounts I have... This is very stressful and feels like i'm screwed and going backwards i'm very disappointed that cell c can't help me i've been to 3 different stores but no id so they can't assist... Why can't u guys please just use my licence? Or one better u can see my number has been off since the +- 7th of jan so it's not like i'm trying to steal anyone's number?.. Why can't u rather apply this sort of technique when checking with ur customers if they struggling to do a sim swap. I'm begging i'm the kindest way possible for cell c to please help me out... I've tried everything day and night, I simply can't give up... I need that number

It was taken out and I got it registered with rica with the exact same licence I still have... I don't have an id anymore and can't get on... Sim card is on my name and everything...

Please help me : (: (Temp Cell C number: [protected]

No email address can't log in : (A friends email which has also tried assisting me:
[protected]@gmail.com

Please email him if u aren't able to call, thanks alot, god bless u all

Good Morning
I have a cell c bill that has been over payed . I struggling to get proper assistance with a refund . I've been calling the call center agents only to be told to wait for a call from finance department . The service I've been getting from you is appalling . I need you to resolve this matter .

16 December 2021 - 3 January 2022 Several emails

Account number: [protected]

I went to Carlworld Cell C on 11 December 2021. I asked the lady there that I want to buy a portable router for my Vodacom sim card. They do not have any routers to test my sim card, only her TP Link portable router. She said that the ZTE MF927U LTE Ufi router can take any service provider sim card. She tested it and it was not working. I asked her why it is not working on this device. She said I need to do a sim swop at Vodacom. So I went to Vodaworld to do a sim swop. The sim card is still not working. My sim card is working on her TP Link device.

I phoned Cell C customer service on 13 December and the lady said they need to refund me or give me a router that will work with my sim card. Today, 16 December I went back to the store and told them that they need to refund me or exchange it for a router that will work with my sim card. I've got 3 routers at home and my sim card is working on all 3 devices, but I need a portable device. Sihle who is working there was rude and told me that he will not refund me because the problem is with my sim card and it is my problem. So I called customer care again and the lady told me they have to refund me, so I gave my phone to Sihle, and I could not hear what they were talking about, then I spoke to her again and then all of a sudden she said she can't help me and I need to speak to the manager. The customer care lady is bias. So the manager (Vivian) told me it is my blerrie problem and it is my problem if my sim card is not working on that device. I told her that she tested it and it wasn't working and still she said it is my problem that the sim card is not working. I told her I will even exchange that router for a router that will work with my sim card even if I need to pay extra, and she said Cell C only has this one router.

I asked Vivian if she knew the return policy and she said yes. I am like furniture with Cell C and I know that you can return within 7 days and she still refuses and tells me it is my problem.

So on my way home I called customer service again and told the lady what happened. She said I have to go to the Cell C store and they need to refund me. So I told her I just came from there and Sihle and Vivian told me it is my problem.

I am very unhappy with the service I've received from that branch and that their language is unacceptable the way they spoke to their customers.

This kind of service is unacceptable and I want to know how I can pay for something I cannot use after it was tested and also not working.

I want to report Sihle and Vivian for very bad behaviour towards me and I want a refund on the router that I cannot use. I will not tolerate people talking to me like [censored].

Please let me know what the outcome of this situation will be.

Someone phoned me 7 January and told me that this is for another department and someone will phone me back. It is the 12th and I am still waiting.

Hi. So I filed a complaint with cell c when I realized that all my day time data was being consumed during midnight timings on my contract.
I received a reply from cell c saying that I have to physically switch off my data connection at midnight and switch it on again to activate the midnight data. When I questioned as to why this needs to be done when they automatically switch off the midnight data at 5 am in the morning. I received all sort of various replies and admitted that their system sometimes gas techni al issues. When I requested a refund for all the data that their system stole from me I was told that they won't reimburse me. Has any one else had this problem?

Cell C use to be a nice company to deal with but not anymore.
There accounting system are awful
In December 2020 I change my debit order date and on the 6th February 2021 I was debited twice I queried this and was told by the operator that my payments should be monthly in advance that is why there was two deductions.
Now I want to cancel one contract and the operator said that my payments are monthly in arrears.
I honestly think that Cell C are robbing the people - I joined Cell C in 2001 when they started in South Africa

Hi I payed my accounts outstanding balances but on my credit record there's a judgment that I didn't pay my account I even sent you guys my proof of payment but still I can't get assisted and I've called logged complaints but instead I'm told cell c will contact me within 2 working days but no one calls me back to resolve the issue I'm not happy with the service I'm getting

I have had an issue with Cell C and a fraudulent account opened in my name. I have sent all required documents and they have not responded to me for over a year.

I have called call centres, fraud departments and even posted on social media with no assistance. I constantly get told to resubmit documents I sent long ago but no resolution follows thereafter.

I need urgent assistance as this is negatively impacting my financial standing and Cell C is not interested in helping.

good day,

i have tried all i could. i need my paid up letter and an update with the ITC but cell c is sending me from pillar to post my life is at a standstill please assist.
I HAVE CALLED CELL C ane they say i has been handed over to the legal department but the legal department never calls me please help me

[protected]
email ; [protected]@gmail.com
contact; [protected]

On 21 December 2021 ordered and paid for a CellC Modem
Still today I have not received my modem or any correspondence
regarding my online purchase Order No [protected]

In 2018 I was retreched, I sent proof of retreched to cell c. Once I got a job again I reached out to cell c to make payment arrangements this was 2019. Every year I have been calling to make those arrangements I am sent from pillar to post and they keep giving me different reasons why my cases hasn't been logged I am frustrated really and this has affected my credit score. Please resolve urgently contact me on [protected]. The service is terrible why must I beg you to pay your money PLEASE MAN

The contract ended on February but they kept on debiting my account while I was not getting any benefits. Until I canel it on july now I have to pay for something that I didn't get. I hate how celc do things

I had this attached Cell C contract and its paid up long time ago and am battling to remove my name from the ITC AND CELL C is failing not interested in issuing me with paid up letter for this account. As a result of this, my name is ruined from the ITC and i cant access finance anywhere. my life is a mess as a result of this insensitive company. will you please assist me in forcing cell c to issue me paid up letter for this account.

I logged a call in 2 December for a refund.
Provided proof of payment on the 6 December as per the consultant request.
Was told payment was was procesed 14 December. It now the 24th December and still my money has not been refunded.

I AM HONESTLY SICK OF CELLC'S incompetence.

They take my money every month, but my lines are suspended for 2 months now, its been going on now for 6 months now, im gatvol for this.
The operators that work remoteley sounds like they are still in bed sleeping, and when they cant answer my questions, they just end the line..
I keep on getting enails that i'm in arrears but i've got the POP that I pay every month, I sent it through everytime I phone cell c, and to a lott of email addresses.
They are dragging my name through the mudd.
I want it sorted out please
Its almost 2 weeks that i'm waiting for the manager "Gerda" to phone me back

My 3 Cell C contracts were cancelled at the end of its 2 year contract period and the numbers were ported to Telkom. During the two year period my monthly invoice for the three contracts were paid by debit order on time and never returned unpaid. After I cancelled the contracts, a statement arrived via email with an outstanding amount of R537. There was no invoice attached just an amount on the statement for R537. This amount is such an odd amount because the 3 contracts were identical at R399 each and they weren't open lines but top up contracts so no last charges on one last invoice. The question is why haven't they sent me an invoice and why haven't they just debited my usual payment method (debit order). My credit profile now shows that I have not be paying my Cell C account on time with the R537 showing as unpaid.
Shortly after receiving this statement (with no invoice), I received a call from their debt collection attorneys trying to collect the "outstanding" amount. They couldn't tell me either what the amount is for. When I called 084135, they could not find any outstanding balance on my profile, odd. I asked for a paid up letter 4 times, but still nothing. This is totally unacceptable and smells like a fraudulent activity on my account. But the worst part is that I have tried to resolve this by reaching out to Cell C, in fact, I've spent several hours but to no avail. I have cellphone contracts with Vodacom and Telkom and have no problems with their customer service. Cell C has no customer service and are utterly unprofessional.

Don't get a contract with Cell C. Their instore consultants lied to me and told me the laptop I was getting has a i5 processor. When I got home and started using the laptop I eventually found out it has NO processor. Then I have been trying to contact cell c so that I could return it as the store is located 50ks away. So it's difficult for me to go back to the store. I have been begging them to phone me after work since July yet no answer. When I finally got hold of them today... They tell me that they cannot help! So angry. They are absolutely useless.

I do not have enough petrol money to drive back to the store again as I am unable to work on my laptop and get income. I can't even run Netflix properly.

Cell C.. You used to be good but how you handle things has got worse.

You stuffed my profile up, handed me over to legal and now have made a second letter of demand to me. How can you make 2 letters of demand. You sent 1, l paid it.. Now you send me another letter of demand.

You're a bunch of useless...
Can someone with brains please call me to sort your crap out..

Disgusted
[protected]

My ID [protected]
Canceled contract with number
[protected] end September 2021, cell c agent phoned me and said she see I also have a data contract I am not using and why I said well we have Fibre at home. She suggested that those data minutes she can allocate to the number [protected] so my daughter can use the data at least. Since then cell c charge me R800 per month as they said I took out a new contract and I did NOT! Please go and listen to the recording. The only contract I took with the data I am already paying for the remainder of the data contract with the minutes allocated to the number above is a R29 whatts app bundle. Cell C is in error I will never take out a contract of R800 for my daughter as we are struggling financially, but cell c only says it's a new contract I also want a copy of recording in order to go to a lawyer if this is not resolved soon.

Good day…
My name is Dieketseng Lentsela
My numbers are [protected]

I am in great pain as I write this to you, please help me get my settlement letter from cellc which I have paid through the SHAPIRO SHAIK DEBT COLLECTORS…it's been two months now since they have been promising me my settlement letter, I even have a funeral here at home yet I cannot do anything due to cellc, I paid the outstanding amount yes on the 30th of October but now they are playing me for a fool, when I call cellc they say the lawyer's are the 1 delaying with making the amount reflect from their side, and when I call the lawyers they are saying cellc is the 1 delaying with the letter.. please help me please please