Cell C
Reviews and Complaints

I am beyond frustrated and outraged by cell c and their pathetic service. I have recently been offered a job, when a credit check was run an issue popped up saying I owed cell c r497, I cancelled my contract in april 2021 - its the 18th of feb 2022. I only received notice of this 'amount' from the credit facility - absolutely no communication from cell c. None of the customer service/care consultants could even tell me what the outstanding amount was for, but because I need to get this off my credit check asap, I paid the amount. I sent through proof of payment, with no response. I have phoned them every single day since I was alerted to this on the 4th of february 2022. The amount is fully paid, i've sent proof of payment and still my account is reflecting as in arrears. I have been in contact with the credit facility and they told me the issue was with cell c and to take it up with them... I don't know what more to do, I cannot start my job until this is resolved and I have done everything I can possibly do.

In Aug 2020 GetMore was activated on Data only contract without my consent.

Have been waiting for the phone recording that GetMore should have on record (which will confirm that the request was to leave the contract as was, only data) since July 2021.

The SIM was always used in router and doesn't need any voice/additional service except data.

With every call to GetMore247 on [protected], only able to talk to the Call centre operators and never a supervisor nor manager.

Reference nr. [protected] logged 9 July 2021.

I am a Cell C customer for more than 10 years. Made a payment on my account in Dec 2021 and this payment is still not allocated to my account and it is the 16th of February 2022. All the payments made after Dec 2021 has been allocated. Why not the Dec 2021 payment. Now I receive letters from Cell C for final demand for my December 2021 payment.

Cell C confirmed on 16 Feb 2022 that they have received payment of the Dec 2021 payment in Feb 2022 however it is not been allocated. I have made probably 20 Calls to Customer services. Proof of payment was send 8 times to collections department.

Cell C is the most unhelpful and incompetent telecommunications company in South Africa! Does not matter what they try to tell themselves. Will also lodge a case at ICASA against Cell C. Also open a case of fraud with the South African Police Service for fraud as they keep on barring my phone for non payment, although they acknowledge receiving my payment. WHO AT CELL C IS COMPETENT? NOT EVEN A HEAD OFFICE LISTED TELEPHONE NUMBER WORKS! HOW DO YOU RUN YOUR COMPANY MR. CEO WHO WAS NEWLY APPOINTED?

I've never received such poor service in my life, i canceled my contract last year November but they are still debt my account every month, im paying for their consultants mistakes for not doing their duties, even if cellc is the only network provider left in the world i wouldn't use it, i would like to advise others to call cancelation department to cancel their contract a month before final installment otherwise they will take your money for nothing, i really really regret choosing cellc and i will make sure that no one from my family n friends don't take cellc contracts cause there's no value of service

Good day

II have been trying to sort this out since i don't know which year. . .

i'm Mimosa, i had a contract from cell c which i payed up, and got a paid up letter, boom when i'm done with that I've been getting calls from Nimble group about an outstanding balance, when i sent my copy of my paid up letter i was told there is a diff account that came up. .

I have been asking for the copy of the contract I signed as this is reflecting so badly in my credit history. I hope this time I will get help.

Good day,

I stopped and cancelled my 2 contracts with cell c at the end of my 2 year period.

I received a Credit report where it still shows that I owe Cell C. I send numerous emails, but without any success. I need to get a letter stating that the my 2 accounts are paid up and not active (closed).

In December 2021, I contacted Cell C and requested for a Migration for data to be increased on the current contract I have on the number [protected]. A consultant that was assisting did not advise that they are activating a top up and not increasing data on what I currently have. A sim card was delivered, thinking that I will use one sim card.

A consultant by the name of Ntombi, called me again in January to alert me about the discrepancies, on my account and she promised to call back to date. I'm still waiting on her to call me back and she assured me to have the matter resolved.

Theodora from the collections department also made arrangements without me acknowledging it. She kept interjecting while I was trying to relay my story. I don't know if she was trying to push target however that was so unprofessional of her.

I'm now expected to pay R10000.00 should I wish to cancel or pay arrears which is R1500.00, which I cannot even afford. Please listen to the recordings, I will like this matter to be resolved because I don't have that kind of money to be deducted every month.

Good Day I have this contract with cell c for over 6 years now were i never had a issue with payment I am very disgusted with the level of service I have

Recently I have had issues with my employed not paying me due to covid we were working but not getting paid I have kept cell c updated every month I sent documents to them from my employer stating there is no salary to pay us I have been making arangemts and keeping them up to date about my issue that once I get paid I would pay the arrears and bring the account up to date December was the last arrangembat I made were I told the consultent I started a new job and I'm able to pay she advised I pay via easy pay as I was not sure whan my sallery date was I was assured everything was OK I did not hey no sms no phone call no email from them that my account has been handed over were I was assured that if I call in and make arangemts and keep them updated it won't happen I was also not told that my contract was canceled I made a payment in Jan on the account ad agreed u Than called in to find out if they have revived payment I was given a email adress to send proof of payment I did so again that consutent did not tell me the account was handed over or canceled I understand I did not pay the account for few months but u kept them updated sending all the email and letters why I count pay

I received a call from a cell c number. 10 minutes later I'm notified my anynet minutes is finished. The call cuts.

Considering that it isn't possible as I received a call. Another Cell C number called me. If I called It would've charged cell c minutes. Why am I paying for the glitch Cell C? Did anyone else experience this.I can not be the only one

My January 2022 was not paid so I made an EFT payment to Cell C to an account that I have ALWAYS been using when I need to make an EFT payment to cell c. January 2022 was the first time that I have EVER heard that Cell C's bank account has changed for when you make an EFT payment. Now my line is deactivated but I have sent the proof of payment where I've made the payment for ALL outstanding premiums to the old bank account which Cell C initially gave me. I've been struggling for 3 weeks to get my line right but the help from the Cell C side has been very unsatisfactory.

I have been trying to get hold of you guys and requesting for someone to contact me regarding my billing query that i have with you guys what type of service are you giving to your customers! i dont think its services at all

I have cancelled my contract on the 2021/10/28 and was advised that I NEED TO GIVE 30DAYS NOTICE ,of which I did and then called Cell C and they advised that the contract has been cancelled , I have received a notification from my banks saying that I owe Cell C for two months .This is unexpectable I have cancelled because I am currently on temp disability and that is the main reason I cancelled. This now is a having an impact on my credit status.

id [protected]

Mark Roskin

Cell c network it is a problem last year I couldn't get hold of my mon due to no network at ntshingeni location cofimvaba for all cell c customers. I called cell c contact center reporting the matter but it was not considered, because according to the lady who was helping me at alberton city cell c store the message was not save and my mom has lost her number [protected] she has been using it for years

My name is Sipho Mkhize.

Date of birth: 1983/10/23

Id no. [protected]

I the above mentioned wish to get clarity on the debit order highlighted and wish to be paid back the amount allocated to it.

Attached is the proof of payment debited on my account.

Thank you

Hi,

I tried to call your customer care Department for a Paid up letter.

This was an 10 year old account, I couldnt recall which address I used at the time... this was 10 years ago afterall...

agents refuse to help me and just put down the phone on me... it takes on average 18-30 minutes for me to reach the right agent...

I sent an email to [protected]@cellc.co.za and promised turn around of 48 hours... we on hour 54 and not even an acknowledgement...

I paid this over 2 weeks ago can Cell C just give me my Damn Paid up letter... I dont want to pass your stupid secuirty questions because I will not be using your service again...

Some Assistance would be nice or I will just work with the NCR and the ombudsman.

Regards

I contact cellc in june to find out whats my settlement amount for my contract they gave it to me and I paid the amount I phone in to advise they need to cancel the contracts that I have with them I send them pop to cancek everything they did not debit me for after that.

Aftet few months they debited a r350 I contact them they advise that I owe them that and my contract was never canceled I have been battling with them to phone me they have been ignoring my emails I have been chatting to them on social media but the service is ao bad keep on telling me I am liable to pay that amount which I dont agree on. According to me the service should have been canceled but still they dont do any thing to assist me I would never ever recommend anyone to use cellc they are a joke!

On 19/01/2022 my son and I went into the Festival Malll Cell C shop and upgraded his phone to the Samsung A32. It was the last one in stock so I could not do an upgrade myself. In any event I wanted the A32/Galaxy Tab combo which was also not in stock. I was told that stock should be in by Friday 21/01. Friday came and I was told Monday. Needless to say I was promised the Tab and A32 by the end of the following week (28/02), but nothing happened. I was now concerned that the deal would expire on the following Monday.

On 31/02/2022 Florence abrubtly forwarded a message to me purportedly from head office. In a nutshell it says that deals will not be extended. (See attached)

Just to eb clear: The ad said "limited stock", but I was not told that there was NO STOCK, only that the store was WAITING for stock.

April 2021 I took a a contract with cellc telephonically. The contract was R299. Month end April I was suppose to pay pro-rata for the remaining 15 day but cell c deducted R510. I called then and they said is for the pro-rata and the premium for may of which I did not agree on that.

June they deducted R347 instead of R299, they continued to deduct that amount until December when I wanted to cancel my contract because I did not agree on that amount. In July they deducted R900 claiming that I missed my premium for 2 months.

Surprisingly in August they did not deduct and September they wanted only R100. I called complaining that they took my kids money I had to go to loan shark in order to support my kids and still they did not reverse my money.

I canceled the debit order and stated paying cash. In December my Sim card was blocked 4 days after I emailed prove of payment. I tried to cancel my contract with them but failed.

Please help

I booked my phone in at Cell c-somerset mall on the 11th of January after it got accidentally damage on 10th January. Received an sms on the 13th saying it was received at the repair centre and is queing for assessment. After a week of no feedback I followed up constantly via email and phone. Just to be told I should follow up on this day and that day because bo quotation has beeb generated even after following up on the days I was told same thing to a point I could not get hold of them I get hunged up on. My concern is that I won't have the phone back within 30 days as stated since by the end of this week will mark 3 weeks since my phone has been received at the repair centre. And no one makes any effort to find out what's the hold up or get the ball rolling. As I have said numerous of times I am not prepared to wait more than 30 days to have the phone back in my possession UNLESS a loan phone is offered. Especially if the company knows this might take longer than 30 days. Its been almost 3weeks no quotation, after that is generated I have to pay an excess before any repairs or replacement process starts again the phone will be queuing even if I pay the excess fee same day, send proof it is not like they will start repairing or replacing it immediately. Again I am not prepared to wait more than 30 days due to cell c's delayed poor sevice and this for a phone I need to pay for every month. I hope someone will get to the bottom of this. You can email me on [protected]@gmail.com

Ive paid up my account which was handed over to lawyers 2 months ago..they even gave me a zero statement balance to send to cell c .but iam yet to get my settlement letter from cell c, the send me from deprtment to another iam not happy.i need it cause i want to clear my name