Cell C
Reviews and Complaints

my name is thulebona dumisani mazibuko, i would like for you to send me my billing statements for last year (2008) as from january to july 2008.since january i have not been receiving these statements.i would kindly appreciate if you could provide me with these.my adress is still po box 10257 vryheid 3100.im currently using my sisters adress as i dont have access to a computer.my sisters email address is bridget_mthembu@yahoo.com.

thank you cell c, i havent lost faith in you.
my cellc number is [protected]

i have a new contract with Cell C about 3-4 months now, they never sent me any invoices since i opened the contract, i had to call them to ask for the invoices they sent me the last 3 month invoices and now im sitting with the same problem again! this month they made a debit order and never sent me an Invoice before they deducted. what is keeping them from sending the invoices i dont know, never in my life have i recieved such poor customer service! cell C needs to shape up in order for them to keep their clients!

Everybody should think twice before believing the promises of Cell c connect when taking out a contract - Oh the wonderful vouchers you wil get until xmas ect. They just did not tell you how difficult if not impossible it will be to obtain one. You are supposed to sms the word 'voucher' to a number and then you are supposed to receive a number! NO No - The message I received is that unfortunately my voucher period has ended. For the first month (August until now) I missed the first months voucher because Mervin, the telesales guy did not give me the correct instructions and when I phoned So music the last day of August - Guess what - They were OFFLINE! By the end of September I had the same problem and again my period has expired and SO music were offline again - nice pattern! My assistant spent the whole morning on the phone to sort it out and in the end it was sorted and I have received my goodies yesterday - thanks. Today is just a repeat of the whole procedure -again ' my period has expired' and again a whole lot of hours must be wasted just to redeem a voucher - I wonder how many people has just given up on trying to redeem their vouchers.

Cell C Connect, If you have any complaints against this company, then this is my advice to you.
Cancel your contract, giving a months notice on month 23 of your 24 month contract.
You can do this directly with a Cell C store or via email on the Cell C website.
You don't have to deal with Cell C Connect to do this.
REMEMBER that Cell C Connect will CONTINUE to earn COMMISSION on your contract as long as the cell number is active. Every call you make or sms you send, Cell C Connect will earn a cut, even if you renew your contract at a non Cell C Connect franchise.
Cancel the contract completely and take out a new one with someone that deserves it!

Cell C sold a contract to me over the phone, which I received swiftly. But I never requested for the contract to be activated on a new number, which they did. I have sent a lot of emails, phoned several times and now I'm complaining on the second complaints board. I have received no service at all, no one is willing to help me. And all that needs to be done is the changing of a number! I have even received an email telling me that they are not able to help me! Cell C does not keep to their side of the contractual agreement and provides extremely bad customer service.

Cell C Connect, have repeatedly phoned me for the last few month,
every time this occurs I have asked them to remove me from their database and stop contacting me. They phoned me yesterday I asked to speak to a manager who assured me that they would remove me from their database and stop phoning me.
This did not occur for today I received another call from them,
I asked to speak to the Manager, they said all the Managers where in a meeting.
I then asked to speak to the CEO (who is apparently called Shaun).
I left a message for Shaun and was assure that he would contact me and resolve the situation.I have reported this Incident to ICASA and Cell C themselves to resolve.

My father was contacted by Cell C Connect Call Centre offering him this wonderful Cellphone Contract where he would receive this wonderful top of the list Cellphone with all the wonderful perks. He agreed to it telephonically and they promised to deliver his new phone to his work adress. He received the package that was delivered by RAM hand-to-hand couriers and made the mistake of not checking the parcel before they left. Much to his disappointment, when he dit eventually open the sealed package, the was a charger and an empty Nokia 1680 Classis box with only the charger inside. Since the 21st May 2009 when he received this package, he has being battling to get hold of these people. He does not receive any monty statements or invoices from them, but the debit order for the communicated amount of R140 continues to be deducted from his bank account. He is to scared to cancel the debit order, being afraid that his name will be black listed without the so-call cellphone company contacts him. Is he allowed to cancel the debit order and if not, how does he get this matter resolved if nobody wants to speak to him?

WHAT IS THE USE OF PROVIDING FREE BROWSE THROUGH BLACKBERRY IF THE INTERNET IS PERMANTLY OFF. PLEASE RE-INSTALL URGENTLY AS WE AS THE PUBLIC WOULD LIKE TO USE THIS SERVICE WHICH IS PAID FOR ON A MONTLY INSTALLMENT OF +-R60. YOU DONT ASK IF YOU CAN TAKE THE MONEY, YOU JUST DO IT! THIS IS THE MOST DISGUISTING SERVICE I'VE EVER COME ACROSS...

Its been almost a month since i received my new phone and after almost 5 phone calls A DAY to Cell C and putting my trust into a supervisors hands that he will assist me so that i dont have to deal with the call center and still i am not on my new contract and i get no feed back what so ever. No one in that company can tell me what the problem is or why it can not be fixed and in the meantime its costing me every week. Irate just doesnt explain my frustration and dealing with incompetent staff that clearly are not trained to do customer care leads to running around in circles and problems not being sorted out. Does Cell C not have a turn around time for sorting out problems. Why send a sms saying you have received my query and someone will get back to me once it has been resolved and no one ever does. I have a verbal recorded contract with Cell C and your company is in breech. Worst service ive ever received!

kindly help me i went to a shop to buy a globacom voucher but they gave me a globacell voucher.so what i can i do pls.This is the reference number:psm295049171 the second reference is:psm295049169.
mu email is golubode@yahoo.co.uk

i am beer singh, mob.no [protected]
sir,
i got recieved a msg from gsm promo last week claiming that my mobile number has won 450, 000 pounds. it is true or not.
my email id is: bhushannirwan@ymail.com

8.6.209 I had an SMS fromGlobal Cell Network informed me that I had won 425, 000 pounds for my mobile. I sent them an email.

On 4.7.09 after submitting affidavit etc. received email informed me that their rep. was coming on 6.7.09 and I had to meet him at NEW DELHI for onward pick him up to Bangalore. The rep. called me over phone and his language was very very peculiar. I asked him where to meet. He said he would call me and after few hours he said the amount to deposit in AXIS Bank[SMS message]. I asked again that I wish to meet him personally and after that I informed that I would meet him New Delhi. No sooner, landed in Delhi the same night I contacted his mobile No. but no response.

Next day again I contacted and no response. Immediately I contacted their London Office about this and I was told that the rep. left London the same day/night. When asked about the socalled money he said that it would be informed. See how we are being cheated. I told him to send the Draft to Bangalore addres.

If at all true it will come. I know it will not come.

I am expressing all these to you that you should be trapped unnecessarily. One moral is there.
WITHOUT HARD WORK YOU CANNOT WIN

JAYARAMAN

Hi Vimal, gcn promo is a scam. As you have already sent them some details about you, please go immediately to the local police and tell them what you have sent off. If you have given out any bank details on the "claim form" then you are probably about to be ripped off already. Don't reply to emails saying you have won a lottery, you haven't.

YOU CANNOT WIN A LOTTERY UNLESS YOU BUY A TICKET. You cannot enter a lottery by giving your phone number, or by having an email address or anything else. The law in England governs all gaming and lotteries, and states that you cannot enter a competition which pays a cash prize unless you buy a ticket. You didn't buy a ticket, therefore you are not going to win any money.

My advice would be to change your email address, and get some advice on incoming spam mail from someone you know and trust. Don't send off any more details about yourself, and good luck.

Have fun

Just took out a contract for my mom with a Samsung phone from cell C. Not even two months and she phones me this morning from cape town side, the phone doesnt charge and if it comes on then it dies within minutes. Its going to be intersting to see what Cell c is going to do as i did the contract in JHB and the phone is with my Mom in the cape...

Proof provided for above matter...See attached and tell me GUILTY OR NOT

• Had 2 contracts with Cell c, requested a commitment amount (settlements), payed it, by end of that same, month they debited my bank account, I need to mention this “I have a R1400 monthly contract with Vodacom since 2007 meaning I took this cell c handsets for my cousin and Uncle but took the sim cards out”, that means ever since, I used Cell C Simcards not more than 100 dial-outs”. When I call them claimed it was a short payment for year 2014. Through investigation I conducted and proof, cell c changed stories saying it’s an early cancellation fee, penalty(recorded) and refunded only one amount of R334.00 (R342.00 ! robbed) case was open with lorrancia.williams@cellc.co.za

• Next coming month they deducted my account again (April /May) when I call them story changes it was short payments for year 2014 and 2015. It took them more than 3 weeks to refund my account while they need their instalment payed on 25th of each month they forget other creditors/lenders wants that too and they complain if they don’t get their monies in time.

• Around April or May I decided to change my banking details because cell c was abusing that privilege of getting money from it, and let them know. They insisted I owe R 343.00 which looks similar to the earlier commitment amount I paid earlier which was also R343.20. When I wrote an email to Cell c, a lady wrote back to me saying that was a mistake, but they charged me R70/ Month, which is debit cancellation fee. Got an email and attachment as proof, which means they charged me for 5 months and 1 week if I take a difference of R343/R70, while I had only one month payment as cash.
Again they change their version of story with different excuse.
• After I accuse them of been scammers or illiterates why are they changing stories after others, they removed that amount and added R559 which is my current instalment and their records shows I paid that amount which they claim it’s for August. I kept calling them for two month always tells me different version of they stories. Around July I decided to go the the branch to get the amount owing, took some snapshot to make sure I don’t make mistake a bank. I paid R579.00 for June, R1300+- of which I believe I was owing, for July and late August I payed R559.00 for August. Every week they keep calling me saying Payment for August was not received. If I give them a proof, story Changes to “ No those were short payment for year 2014 and 2015 because you been paying by hand which is true lies because I still got records from my nedbank Account since Year 2010 till to date, all debits were successful..

• Last Month on the 11 /10/2016 they sold my account to MBD, got proof. I got a miss call from [protected] when I speak to this lady She said Cell C gave MBD my documents for collections/ Recovery then Later Cell C Call (MDB) back the very same date saying (MDB) must not Call me as my case is highly sensitive.

The Total Amount owing to them, sent to me, last month (SMS’ed) is similar to the screen shot I took from the Cell C branch, but telephonically it’s different. Got proof.
• Lastly today again a lady call me from this number [protected] at around 16H48 her Nhlangani/ Nhlakanipho She was so ignorant and sounded like She was never trained that the customer also got the right to ask question or maybe She never finished her high school classes. Recording attached... She never gave me even a change to ask questions I believe she always treats her customer as they stupid and poor financially who can listen or dance to any note she hits.
• Sadly every time I listen to the recordings almost all references Cell C Rep is telling me they are not valid and I regret Cell C Branch warned me that if a customer is good payer they will not allow me to do early settlement and turned out to be true.

• I took this matter a defermation of Character, if Cell C is failing to resolve this, even my ITC scoring has moved from 891 to 726 in the past two month which means I am a failure who can pay R1400.00 to Vodacom for a period of 11 years but fail paying R559 monthly for two years.
• Almost all recording are ready to be listened to. Attached as well.

I entered into a contract with cell c for a computer connection.
They gave me a router.
The router could not be connected to my computer.
I returned the router to cell c in walmer port elizabeth and requested immediate cancellation of the agreement.
Despite numerous e. Males and phone calls cell c handed my case to their legal department. I am still waiting for the legal department to solve my problem sidney coad williams

I am also in the same boat. Cell c has not updated my payment profile and I'm struggling to get a job anywhere but I payed their account in full.
Their legal department's phone just rings without any answer and I can't get a settlement letter from them. I tried emailing their customer service but they were of no assistance to me.
I have run out of ideas on how to handle this matter.
Cell c is honestly the worst network provider out there. They don't care about their clients and I will never do business with cell c ever again.

Hi Jabulie,
The same thing happened to me. I am still bleacklisted for an account that has been paid in full in August 2010. I cannot get hold of anyone in the legal department! Do you have any suggestions?

My cell phone account was handed over to Legal by Cell c.
They the listed me on ITC For the amount of R580.00
I have made the payment after I found out that I have been black listed.
I have never been able to get hold or speak to anyone in the legal department .
Have email a cell C sore based in Maphonya Mall and even they are able to assist me
Cell C have unfairly Treated me the only person I was able to talk to was a gentleman form the legal farm that they have handed me too
I want to a settlement later from Cell c as I have made all the payments that I know about
Have called Cell c but all they could do for me is issue me with a ref number REF NO [protected]
There is no way that I can follow up on the Ref number above
This has became the worst nightmare and Cell C does not want to communicate with me regarding this

My account was suspended due to non payment, or so I was told, but yet my account was up to date and it has been handed over to the pre legal department.A lady by the name of Linda told me to call back about 6 hours later, after I emailed three proof of payments through to them to get my line activated.This has been going on for more than a month now and a joke is no more a joke.
Maybe I should consider taking steps towards Cell C.
I need some resolution on this matter as I am starting to regret going to Cell C. I think they are the worst possible network provider.Even virgin mobile is more professional and handle accounts better than Cell C

Cell C are users, and they play with people's life it's a network that I would advise people not to use it nor take anything from them, last year they gave me a contract, they told me it was a Christmas special with 229 per month, and now out of they blue I have to pay 507 really now, they tell me about stupid minutes that I don't remember using, cell C is the biggest mistake I've made by joining them, and I am so tired and angry that they treat their customers this way, I will definitely rate it a 0 out of 10

Cell C are the most incompetent and unprofessional Service provider that there is and the reasons are as follows

I had a phone that I took in for repairs - they couldn't even put the correct IMEI number on the Job Card and after many frustrating calls and emails I had the phone returned so that I could find someone else to repair the phone as they wanted to charge me R3500 and it cost me R900

I have tried to do 3 sim swops ... they couldn't even do that - If I had it done at the Cell C store it would have cost me R150 per sim - doing over the phone R50 -

Had a phone stolen from me and I requested the IMEI number from them as I had misplaced the box and after months of calls etc I finally got this from Cell C so when I send this to them on the claim forms so that they can get a ITC number so as to blacklist the phone and I could hopefully pay the excess and get a replacement I was told that the IMEI number was incorrect... and all the running up and down at my cost, I don't live in town ...20km out of town ... I was then informed to open a case so as to escalate this query in which I did and I am still waiting for them to get back to me 3 months later as they CAN NOT find the phone on their system that I am paying for that someone else is using at my cost -

I informed them that as I am paying for a cell phone that is not on their system - they just went and cancelled my contract and now they expect me to pay for this - I have not seen any contract not do I know that they can just do this - when the lady from the accounts department called me regarding the outstanding payment I explained to her why I haven't paid BUT to keep my good name I WILL settle this account before month end which I have done ... now my work (as I work from home) has been on hold as I need data to send and receive - and having to buy data on my prepaid phone is costing me money that I don't have -

They have treated me like a criminal and the stupid questions I have to answer is pathetic and all they can say is OOO I am sorry - when actually they not - they NEVER had the balls to be honest with me

They treat you like royalty when they want you to have a contract and then treat you like [censored] when you have a problem - so for the past 5 months I must pay for a phone that I don't have and the actual criminal has - the consultants at the call center clearly have no idea about customer care and clearly just read out a manual - and I had 5 contracts - 3 that they couldn't do a sim swop cause they don't know how

and the best is they still call me to tell me about their specials etc yet I can even have my contract reinstated

I stopped the debit Order as they could not change the date on their system and duplicated a payment but lucky I never had money in the account - yet I must pay for the bank charges...

I did a EFT and they had NOT allocated this and suspended my account ... and again after many calls I had this sorted out then I withheld my payments hoping that they would resolve my issue regarding the IMEI number to get a ITC number ...

and to think I have had a Cell C prepaid number for over 10 years -

So thank you Cell C for all the time and energy I have wasted

Hi, I'm very disappointing with Cell C's insurance department CSurance! I have logged a claim with them on 31.07.2018 and send numerous e-mails to Csurance@wwas.co.za without any luck for feedback regarding my claim. Just this morning I've phoned them on [protected], 3 x times and each time was cut off as soon as someone picked up or been holding for over 10 minutes and then got cut of. It is the worst kind of service, if any service at all and I'm not happy at all!

And since the claim was logged by me I also do not have the privileged of using the benefits but have to pay each month for it!

My Ticket nr: 869256 that I've received from Csurance on 6th of September. Is there anyway that Cell C can intervene because this can't go on like this!

I will appreciate it if someone could contact me regarding this matter otherwise I will have no choice but to go to HeloPeter and the rest of the Social Media to complain.

Regards
M. Williams
Tel: [protected]

I Purchased the sensation tablet 2 years ago and only notice now that on the box it shows 8gb + 1GB of internal storage but when I go to settings on the tablet the internal storage showed a total storage of 4gb. if I knew this I would never have opened a contract to get a tablet that doesn't have a lot of storage on. please contact me urgently tamarinehp@gmail.com

I returned from a 3 week holiday in July, only to find that I'd lost my Virgin Mobile simcard, (which I had replaced for the duration of my holiday abroad). In view of the fact that my nearest Virgin Mobile store had closed down, I decided it would be a good opportunity to change cell phone providers and port my number of 8 years to Cell C.

I chose Cell C because my parents have been customers there ever since Cell C began and because I'm often handling their queries myself at the Musgrave Cell C Branch, which is conveniently located not far from home. Putting me as an additional number on my parents contract would also save time and paperwork. I explained my situation to Cell C Musgrave, who assured me that porting my number would not be a problem and that they could do so free of charge. My contract was signed on 23 July, with an assurance that the number would be ported by the end of the month at the latest. However days turned in weeks, and despite repeated reminders, calls and visits to the branch to bring ever more documentation, IDs etc. to the Musgrave Branch my number was STILL not ported. A few days ago, I was finally informed that the number could only be ported for a fee of R250.00. Considering the fact that I was NOT informed of this, and that I was in fact informed that I would pay NOTHING to have my Virgin number ported, I naturally refused to pay. Rather than pay this ridiculous (undisclosed!) sum, I thought it best to take my business back to Virgin.

Due to the lack of a store in my vicinity, I called the Virgin Call Centre, only to be informed that my number had been terminated only days before, i.e. on 7 August - AFTER I'd already signed my contract with Cell C, and BEFORE I was informed of the R250 fee, and that's it was now no longer possible to get my number back with Virgin. You can surely imagine my frustration and disbelief at the disingenuous, entirely unacceptable manner in which Cell C had signed me up. Not only was I forced to endure the worst possible customer service, (I had to consistently 'chase' the Musgrave Branch for information pertaining to the delay in porting my number - with ever changing goal posts), but the information at I received at the time I took out my Cell C contract was incorrect, if not deliberately misleading AND some 3 weeks later I was STILL without a number anyone knew and, or could contact me on.

It stands to reason that I would NOT have taken out the contract with Cell C if I had been informed upfront that I would have to pay the R250 'porting fee'. I would similarly not have had my number terminated if I had contacted Virgin mobile earlier, instead of putting my faith and trust in Cell C, waiting for them to resolve issues they promised to resolve. While I would have liked nothing better than to terminate any and all dealings with Cell C, I find myself in the impossible, frustrating and untenable position of loosing a number I've had for the last 8 years. Under the circumstance, the only 'fair/ fitting' course of action is for Cell C to finally port my 'old number' ASAP - as indeed they'd promised to do 3 weeks ago! - WITHOUT insisting on a fee they did NOT disclose 3 weeks ago. I look forward to a fair and speedy resolution of a problem that could have been avoided altogether with the right information at the right time.

Yours sincerely
R. Meer
[protected]
[protected]

I returned from a 3 week holiday in July, only to find that I'd lost my Virgin Mobile simcard, (which I had replaced for the duration of my holiday abroad). In view of the fact that my nearest Virgin Mobile store had closed down, I decided it would be a good opportunity to change cell phone providers and port my number of 8 years to Cell C.

I chose Cell C because my parents have been customers there ever since Cell C began and because I'm often handling their queries myself at the Musgrave Cell C, which is conveniently located not far from home. Putting me as an additional number on my parents contract would also save time and paperwork. I explained my situation to Cell C Musgrave, who assured me that porting my number would not be a problem and that they could do so free of charge. My contract was signed on 23 July, with an assurance that the number would be ported by the end of the month at the latest. However days turned in weeks, and despite repeated reminders, calls and visits to the branch to bring ever more documentation, IDs etc. to the Musgrave Branch my number was STILL not ported. A few days ago, I was finally informed that the number could only be ported for a fee of R250.00. Considering the fact that I was NOT informed of this, and that I was in fact informed that I would pay NOTHING to have my money ported I naturally refused to pay. Rather than pay a ridiculous (undisclosed!) sum, I thought I would be best to take my business back to Virgin.

Due to the lack of a store in my vicinity, I called the Virgin Call Centre, only to be informed that my number had been terminated only days before, i.e. on 8 August, i.e. AFTER I'd already signed my contract with Cell C, and before I was informed of the R250 fee, and that's it's no longer possible to get my number back with Virgin. You can surely appreciate my frustration and my disbelief at the disingenuous, entirely unacceptable manner in which Cell C signed me up. Not only was I forced to endure the worst possible customer service, (I had to consistently 'chase' the Musgrave Branch for information pertaining to the delay in porting my number - with ever changing goal posts), but the information at I received at the time I took out my Cell C contract was incorrect, if not deliberately misleading.

It stands to reason that I would NOT have taken out the contract with Cell C if I had been informed upfront that I would have to pay the R250 as a 'porting fee'. I would similarly not have had my number terminated if I had contacted Virgin mobile immediately, instead of putting my faith and trust in Cell C, to resolve issues they had with porting my number. While I would have liked nothing better than to terminate any and all dealings with Cell C, I find myself in the impossible, frustrating and untenable position of loosing a number I've had for the last 8 years. Under the circumstance, the only 'fair/ fitting' course of action is for Cell C to finally port my 'old number' ASAP - as indeed they'd promised to do 3 weeks ago! - WITHOUT insisting on a fee they did NOT disclose 3 weeks ago. I look forward to a fair and speedy resolution of a problem that could very easily been avoided altogether with the right information at the right time.

Yours sincerely
R. Meer
[protected]
[protected]

I made a claim last week at Eastgate Cell C..I had to go back an find out how far is my claim only to find I've been charged a ridiculous access your consultant gave me the most ridiculous explanation .How dare you offer me an iPhone 7 while you know very well it's been discontinued I'm disgusted at your service I paid your access and I want my new phone by Friday I can't stay for 2 weeks without my phone that I pay for every month

Your Sincerely
MP Masithela
[protected]

Bought a cell c starter pack from a promotions agent in newtown. Was promised R30 free airtime and 2GB data free for three months. Never received any of that. Can something be done about this because these promotion agents are scamming people of their money. And worse, if you dont pay them the money that they sold you the sim card for, they steal your phone

I CALLED CELL C ON FRIDAY 23/02/18 FOR A CANCELLATION AN SMS FOR THE SETTLEMENT WAS SENT TO ME AND I PAID IMMEDIATELY. MONDAY 26/02/18 I CALLED TO CANCEL THE CONTRACT AND I WAS TOLD THAT THE MONEY DOESN'T APPEAR ON THEIR SIDE. I EMAILED THE PROOF OF PAYMENT. I CALLED AGAIN ON TUESDAY 27/02/18 AND THE CONSULTANT SAID I SHOULD WAIT UNTIL THEY DEBIT THE INSTALLMENT ON THE 28TH. ON THE 1ST OF MARCH 18 I CALLED AGAIN FOR A CANCELLATION AND THE CONSULTANT SAID "IT WILL BE CANCELLED BEFORE THE END OF BUSINESS DAY. TODAY 02/03/18 I CALLED AGAIN FOR FOLLOW UP ON THE CANCELLATION THE CONSULTATION SAID "IT WILL BE CANCELLED IN THE NEXT 10MIN". I CALLED AGAIN AN HOUR LATER THE GUY I SPOKE TO TOLD ME ABOUT A 24 TO 48HRS WAIT BEFORE THEY CANCEL. TELL ME DOES IT TAKE THE WHOLE WEEK TO CANCEL? IM FED UP WITH CELL C YOUR SERVICE DISGUST ME

I feel terrible, Cell c is full of crooks!

I feel just the same...

I TOO HAVE A CONTRACT THROUGHT ALTECH AUTOPAGE CELL (MTN) NETWORK. OF LATE I HAVE FOUND THAT MY SMS ARE NOT GEETING THROUGH TO MY RECIEPIANT DESPITE DEL BEEN CONFIRMED. ABOUT A MONTH AGO A REP PH ME TO ASK IF I WLD BE INTERESTED IN SETTING A LIMIT TO WHICH I AGREED, HE ALSO SOLD ME A 500 SMS BUNDLE. I HAVE NOW ALMOST REACHED MY LIMIT ONLY TO BE TOLD THAT I MAY NO LONGER SEND SMS DESPITE PAYING FOR 500. I TAKE THIS AS BLATANT MISREPRESENTATION AND AM SERIOUSLY CONSIDERING MY CONTRACT WITH THESE PEOPLE. HOW DO I DO THIS?

www.myaccount.co.za

I have NEVER experienced such shocking service and apathy in my life! I upgraded and renewed my contract recently (stupid me) and paid R1500 extra for an HTC touch handset. 3 weeks after i received the phone, it froze and i haven't been able to switch it on again. I phoned cell c (obviously waited for ages, was rerouted a couple of times etc...) and eventually they told me to take my ID and phone to the megastore in canal walk. I did this, only to be told by them that i have to get cell c direct to collect the phone from me for repairs. So I called them again and explained what happened after being on hold for 23 minutes! I explained my story to 3 or 4 people yesterday and wasted an hour of my life being shifted from one agent to another. I said i needed a manager to call me and the agent assured me i would receive that call first thing this morning. By 2pm today i had still not heard from them, so i called again and i kid you not - spoke to 6 different people! I had to explain my story EVERY TIME! One time, i got put through to "someone who could help me". I explained my situation to him and he told me to hold for a second while he checked something. The second turned into 10 minutes and guess what? There was someone new, asking me how they could help me! I have really had it with them. I don't want to have anything to do with them! I wonder if there are actually managers or if the whole company is run by call centre agents?

What you need to know is that this store is not a CellC owned CellC store. It is a franchise store owned by someone, like pick n pay family store. It is stores like these that give CellC a bad name, when CellC doesnt actually have anything to do with the people in these stores.
The only real downside of CellC is that the contract can take 1-3 days for approval as the credit vetting doesnt get down instore at most branches, so applications get faxed off. As for who ever working at this store, they probably told you that it will take a day as they dont want to lose a customer, especially as most these consultants work on commission. So one cant really say why does cellc make promises they cant keep as they are not CellC.

i used to work at a CellC store... I was a CellC subscriber before I worked there and I still am. I have had issues with Cellc, but you will find the same issues with the other networks.