Cell C
Reviews and Complaints

Guys please do something or i am out of Cell C. Why your call charges this much? I can't tolarate to make a single minute call for R8.00. This airtime issue started since you cancelled your free calls on weekend or are you trying to replace theu money! please do something cause at the moment i 'am using two networks and experiencing a huge airtime problem with you. I started using two networks after this airtime problem and i dont recharge Cell C cause it will be a call, afterwards a message, ( YOU DO NOT HAVE ENOUGH AIRTIME TO MAKE THIS CALL) ooh Please!

In december 2009, I took my daughter to the cell c branch at the liberty mall in pietermaritzburg as her upgrade was due. When we enquired about it they advised us that the upgrade had already been done by a t. Mashifane on the 31/10/2009. When we asked how this is possible they said that cell c direct must have phoned our 13 year old daughter to ask her if she would like the upgrade done and if she had answered yes then they would have posted the actual phone to our physical address and that anyone can sign receipt thereof. Is it legal to get permission from a minor to upgrade her phone when it is not even in her name? We proceeded to ask for proof of this call to my daughter as all their calls are apparently recorded and for proof of the delivery of the phone and to see a signature of who signed for it. They lodged the query for us and asked us to come back on the 10th of january 2010 which we proceeded to do. Upon returning they told us that it still had not been resolved so they lodged another query and issued us with reference number 3970652 and proceeded to advise us that it would take a further 48 to 72 hours. As it still had not been resolved by the 26th of january 2010, I reqested them to relodge the query and they issued me with reference number [protected] and again instructed me to wait a further 48 to 72 hours. On the 29th of jauary I again weht in and as no response was still forth coming I asked them to call cell c direct while I waited. Carol naidoo took the call and proceeded to inform me that I would have to wait a further 48 hours. When I enquired what the delay was she informed me that she would have to track down the waybill for the proof of the delivery and the signature. When I asked her why this information had not been obtained when the original query was lodged in december 2009 she could only state that she had not dealt with the query previously so could not answer this. I think this is purely an avoidance tactic as they know that this is a case of fraud and this is why I cannot get a single honest answer from one person but am put through to a different person every time! This is the final straw and I am now demanding that as this upgrade was not signed for by myself, martin naude', this contract is nul and void and must be cancelled immediately.

Good day

I am very upset with the way that Cell C are treating there clients. I was robberd from all my belongings on my way to work. I then phoned in to get my phone block so that who ever took cannot make use of it. I was asked to fill in a blacklisting form and to fax it which i did immediatly. I found it very strange that they cant pick up my phone on there system because I bought it on Cell C and I used the same sim the whole time. I have been waiting a whole week for them to give my an ITC number because my job requires that I have a phone or els I wont be able to do work (which I need because I am a single mom and I need my job). I am so angry with them I have phoned everyday and are just told that they are still investigating. I want to know what there is to investigate cause it's my phone which I am paying and was stolen I want to blacklist.

Your assitance will be apreciated. I feel like telling everyone what a terrible cellphone network service Cell C is .

Regards
Edwina Kiewiets

It is pathetic that my sister, also using cellc has no problem what so ever with her service but me sitting next to her has a huge problem. My phone is dead I cant to anything on it and my sister gets calls and everthing. So can you please explain that to me I would really appreciate it alot really. It is really irretating cause I have to pay every month but nothing on this service works and if you walk into a cellc shop the people are so damn rude they let you feel as if you're an idiot and I am actually the one paying their salary. I am actually sitting not more than 600 meters from a netwoek server and I dont even have one bar of signal and my sister also using cellc sitting next to me has full signal, how does that work?

i cannot believe how bad the network is with the cell c group. One will think that cell c is a good network seeing that vodacom is their support but i guess its the worst network one could be on. I just contacted the customer service dept of cell see and they advised that the will be almost no newtwok coverage till january next year, how darn inconvenient is that. you guys better do something and fast because no way am i going to keep up with this

Wow, where do I even start? When I upgraded, I got a phone that i had to pay in for, as I wanted a good one. I negotiated with Cell C and paid in a small amount and they were happy and I was happy. I knew that I had C cover on my phone with the contract I had. I did however as them if I needed to take out extra cover, (they have a recording of this)... to which they responded no... you have cover on your package. I was happy. My phone was stolen a few months ago. I had a HUGE dispute with cellC about the fact that they wanted me to pay in over R3000, 00 for a replacement. They said they were willing to halve the pay-in amount... I was not happy as I was told when I asked that I did not need any more cover then I already had. WELL, I eventually got my phone replaced and Cell C said I was good and there was no charge other than the R350, 00 excess. THEN... on the 1st of July, a debit order for CellC went off my bank account for over R3000, 00. I was LIVID. I phoned and after much debating, they said they would organise that I get credited. It would take 3-7 working days. It has now been over 3 weeks, it is the 23rd of July... I still do not have my money back. I have phoned and phoned and phoned. I keep getting told that 'so-and-so' will call you, or 'my system says you have been credited' ... and a bunch of empty promises. My bank account has been overdrawn because of this and I am sitting with between R500, 00 and R600, 00's charges because of other returned debit orders etc. I can't believe the incompetence. I am disgusted, totally and utterly flabberghasted that they can't just fix a mistake... they have had 3 whole weeks... SHOCKING. I am so tired and don't know what to do anymore. I was told this morning again that someone else would call me... nothing yet.

I ported from mtn to cell c a week ago and my number from mtn is destroyed, porting does not went well. No network signal on my phone. "sim card registrationfailure " this massege appear on my phone every time I switch on. Porting department sent me the reference number 835758 which I do not know what must I do about it.

I took up two phones on contract with the intentions that I would be getting all the services required I took up a 3g phone they didn’t bother telling me that cell c doesn’t have video calling services it has google but I cant even access it because i’ve been tolled that my phone is a new model and cell c dose not yet have internet settings for it, I have been tolled that I would be able to recharge my account even though I receive a 100 free call minutes which of course was blatant lie I have tried recharging several times on both phones but with no success cell c offers poor services even when you need to talk to a consultant you need to make sure you have all the time in the world because it takes a very long to be assisted I want out of this contract but their telling me that I would pay a penalty fee and pay for the rest of the months ahead why should I when they are the one’s who didn’t keep their end of the bargain they made fake promise and now I have to pay for their bad services… I am gowning to the media with this because I have tried to get some assistance from cell c but no one gives a dam! I don’t want to use their services any more I am disappointed and regret my disunion on taking a contract with them I want out they lied why do I have to pay for it?

Lindiwe sibanyoni

On 19th February 2009 my contract phone expired and was legible for an upgrade, Siyabonga Mkhize from Cee C called me and explained to me that I have to upgrade and I will receive a new phone, he then e-mailed me two kinds of cell phones to have a look and choose which one would I go for. It was a Nokia 3110 classic and a Samsung j750. I choose Nokia 3110 classic but to my surprise they delivered a Nikia 5000 which I dont want.

I e-mailed Siyabonga and told him that I dont want what they send cause that's not what we agreed about. He promised to call me back till now he is even not responding to my e-mails. Please help me get what I bargained for.

My name : MW Tjale
Contract number [protected]
contact number [protected]

i am an account holder with cell c and has been so for the past 13 months. i have received only two billing statements in this period which i have received jan/feb 2008. i'm afraid i pay an account but i do not have any proof...i also do not have a voicemailbox on my phone and has checked the settings millions of time activated it but all in vain.

My previous complaint lodge I have not include the cell no in question. As mentioned in previous complaint a contract was sold to me where I was under the impression that I was upgrading my existing contract held with another company which I am very happy with. After realising that a 2 nd contract was issued I have begged them to cancel it because I cannot afford 2 contracts and will not need to have 2, but unfortunately they ignored my request after numerous telephone calls and e mails and faxes. The cell number which was issued to me unknowingly is;
Cell no [protected]
Account no. [protected]
I have arranged with someone else to take over this contract. On 23/1/2009 I have sent them all the necessary documentation regarding the change of ownership and up to date no response was received from them. Numerous phone calls were made and I am put on hold for hours until the annoying voice of 'cell c for yourself" tape. Up to date nothing was received back from cell c connect regarding the change of ownership. This is definetly the worse company I have ever came across offering this kind of service.
Can someone please attend to this complaint by please phone me on
Tel: o458392008
Cell no. [protected]

Thank you again

Mrs a. S. Bouwer
[protected]

My sim card was blocked due to the incorect puk number being entered five times as I attempted to contact cell c but go no prompt to speak to a consultant.

I eventually found the number to type into the phone online and spoke to a consultant. I was advised to email my complaint. I received a reply stating that a new sim card would be delivered to me, at no cost.

The sim card was not delivered and I telephoned cell c and was told that it is "on the way".

I have sent about 15 emails to them and they have received my emails but, nobody replies to me.

I advised them that I was going to cancel my account and still received no response.

I have two contracts with cell c and last night, while attempting to make a call, received an sms advising me that my account had not been paid.

I sent them an email this morning advising them of the sms received and, that my account has been paid every month. The email was received and yet again, no response from cell c.

I have now canceled the stop order with my bank as I have had no service for 2 months and have been billed for it.

Sir,
I had recieved a msg from gcn. Promo last week claiming that my mobile number had won 800, 000 pounds and I had to claim that. And they send me a claim form and I had filled up that and send them back. Yesterday I had recieved a mail that I want to fill up claim affidavit form and to pay for verification of my address. Shall I believe this? Is this true? I need help from you. Pls help me.

Yours faithfully,
Vimal. V

I got my new contract phone yesterday. I have the 25 free sms on the phone as per the agreement but it says that the expiry date is 12/12/2008 and I therefor can not use these sms's. Why and what is going on?

I took out a contract with cell c about 10 months ago, they offered me a j750 which I thought is a quite nice phone, but I had slight problems with it two moths after I got it.. I didnt think it was a big deal and just ignored it... Lastnight the phone just went dead... Im taking it in for repairs toady.. So I wanna see whats the verdict.

And from what ive heard the j750 gives a lot of problems, but yet they are still persuading the people that it is a good choice..

Cell c sucks, and samsung...

This is a formal complaint against cell c service provider for an agreement we entered into in september 2007. The contract was for 24 months and in beginning of the year (January/february 2008) I requested a migration from casual chat 100 to business 1000 which was granted subject to provision that my account was up to date. I later found out that cell c does not support blackberry and because of my job I had to take up a contract with vodacom on business 1000 and asked cell c to down migrate my package back to casual chat 100. I was told that due to the fact that I had defaulted in the past 3 months their system could not change my package to casual chat 100. At the time I could not afford the subscription of both contract and this was explained to cell c. I spoke to their call centre in june/july and got through to their legal department where they advised me that in order for them to change the package back to casual chat 100 my account should be up to date for the preceding 3 months. At the time I thought my agreement was due to expire in september and made an agreement to pay at least r1000 a month as I could not afford the bill. By this time my service was neither suspended meaning I could not make calls nor get my free minutes back. I understand that according to the agreement I got into with cell c that I am obligated to pay a subscription fee even if my service has been suspended.

September 2008 was the end of the minimum agreement period and I sent a letter to cell c to terminate my contract with them having made an arrangement with someone from their legal department to pay a r1000 a month until I finish paying what's due to them. At the end of november when I checked my cell c statement I found that they are still taking a subscription fee on a contract that's expired and on top of it a contract that's been terminated by sending a written notification of my intention to cancel. I then called the cell c call centre and was told that cell c cannot terminate the agreement if the account is not paid in full. I asked to be transferred to their legal department trying to explain the fact that I could not afford to pay the full subscription fee and that I had requested a migration down to the package I had initially which was refused. My argument was that if I make an arrangement to pay a certain amount every month and send through written notification of my intent to terminate the agreement after the 24 month period had elapsed, why would they continue taking a subscriptions fee for a contract that has expired and still take charge me a rate for business 1000 after my service has been suspended for over 6 months.
I spoke to a guy by the name of elijah from the cell c legal department who spoke to me with an attitude and was not helpful at all. He pointed out to me that cell c cannot terminate the agreement even though I have sent the letter to terminate the agreement until the account is paid in full and I asked for a copy of the agreement or the terms and conditions and he referred me to their website. As far as I am concerned a company should have a copy of the agreement on their systems to refer to and no stage was I ever advised of that condition. As it stands my account is sitting at r12700, with a monthly subscription fee of over r1500 including october, november and december which was after I had terminated the contract with cell c. I feel i’m being robbed and see this as a breach of contract from cell c. I managed to get hold of their terms and conditions (Please see attached) under no circumstances is it mentioned here that if my account is not up to date then my agreement cannot be terminated.
Clause 3.1.1 of the t&c states that a contact may be terminated by the subscriber in the form of 30 days calendar notice given to cell c and clause 5.3.3 stipulates that an "administration fee" will be charged if payment is returned or unpaid and at no point does it mention that cell c will not terminate the agreement which I find disgusting anyway that they would continue invoicing a client who can not afford the contract and who has notified them of the issue and has made an agreement to settle the amount owing to them. It is stipulated on clause 6.1 that ownership of the cellphone will only revert to the subscriber once the amounts due are paid in full.

I do acknowledge the fact that I was liable for the subscription fee before the minimum agreement period came to an end in september however I cannot invoiced for a subscription fee on a contract I don not intend continuing with and after I have advised cell c of my intention to cancel the contract. I never received any amendments to the contract within the term of my contract with cell c and believe none have ever been done on the initial agreement.

This is really frustrating, I just don't think this is a good way to conduct business and feel cheated and defrauded. The company has no integrity and does not practice fairly. Even dealing with their call centre wich I have been in contact with a thousand times and have confirmed receipt of all communication i've sent to them but lack professionalism and rude and just inefficient.

Hi, my husband took a contract phone from cell c, on behalf of me, they give me R100 free minutes every month, but I hardly use that minutes, when I listen to my balance, I always hear that I have no more minutes left, my phone is always over R700, this month is R800, for minutes thats I havent dilled, please help me about this matter because me and my hubby are fighting for over using the phone, which is not what I do.