Cell C
Reviews and Complaints

They keep escalading my case to 'legal' and dismissing me for days, just for me to redo the process with another annoyed call centre agent. They're now doing this thing where they keep transfering me to differnt departments and just putting me on hold - i've literally been on hold for this particular department transfer for 45 minutes, i've bene on the phone for over an hour

2020 I was retrenched, couldn't pay my account, I was then handed over to Shapiro Sheiks, I made arrangements, I tried to paid whatever I can afford, I got a job in 2021 where I started paying even though it wasn't much but I tried as I am a single parent, 2023 which is this year paid the full amount on the 18 September 2023 and sent the prove of payment to Shapiro sheiks, Lawyers requested for the paid up letter as I paid the amount in full, cell c keep on saying I am owing even if the lawyers insist that I paid in full.

25th august 23 mecer laptop contracts taken

2nd September 23 laptop taken in white and black screen

27th September 23 received replacement mecer latop

28th September 23 taken back to the store as it was broken/ missing links etc

2nd October 23 Mercer accredited technician was sent to assess the item. Consultant clearly requested a credit back to the store of the mecer laptop.

The laptop was repair wholly. I have demanded my contract cancellation with immediate effect but to no avail nothing is done. Who the hell wants to pay for a broken junk.

25th October 23 2 months and counting no device.

Contract [protected] - account [protected]

I sent an email on 15/9/2023 requesting to cancel contract. No response received.

I sent a follow up email on 9/10/2023 and still did not receive any response.

I then phoned on 16/10/2023 - was told that cannot cancel via email must phone.

Asked to be phoned back by someone that can understand afrikaans - none received

REF : [protected]

I have made a payment the 22th of September they proceeded to also debit on the 28th. I called them everyday since the 28th and sent all proof to their email. Now they say the finance department has decided to keep the additional credit for the next month. I want my money back i need to do grocery shopping and buy electricity but cellc is refusing to give back MY money its not theirs

Hi My name is Patricia Pillay, i have called Cell C several times and get no help

On the 12 September 2023, i called the retentions department to cancel my contract on [protected] to cancel and they confirmed that cancellation is 30 days and on the 12 October 2023, contract will be cancelled and i will receive pro-rata data until the 12 October 2023 and charged only until the 12 October 2023.

i am very disappointed that i was charged full price for OCTOBER 2023.

pLEASE CAN A MANAGER CALL ME URGENTLY.

I have cancelled getmore at least 5 times... Only for cell c to reactivate subscription fee without my permission strate afterwards... It shows on the in-store computer that I have been canceling since 2015... Only for cell c to reactivate it without permission and taking my money for the last 7 or 8 years. They even helped me in-store to cancel but no

Yesterday I have received confirmation from your call centre that my outstanding amount of R 259.00 was paid in full. This morning I saw on my credit score the you are showing 2 missed payments now with the whole amount outstanding.

I am losing my patience with Cell C. Correct this or I will be going to a lawyer and sue the [censored] out of you for ruining my PERFECT credit score that I have spend YEARS on building it. It took me almost SIX months to get a contract that was expiring cancelled with you and you STILL had the audacity for additional charges.

You are not adhering to you own governance as well as your own codes of conducts.

Sies man!

I am at my wits end with the absolute PATHETIC services received from you.

Good Day

​Please can someone contact me URGENTLY

​I have started this cancellation on 6 September already

Why hasn't anyone CONFIRMED this already

I have been phoning Cell C every week

I have been emailing every week

Please contact me urgently regarding this

They acknowledge the case and that they are investigating yet money gets deducted while I wait...

What type of company is this?

You are deducting money from me without me using this contract

I have a case number-

Nolene

Good day

I'm Melanie Pietersen and have a contract with Cell C with cellphone number [protected]. I have tried canceling GetMore since June 2023. I called to cancel and according to them it is been canceled because i received a reference number and emails, yet they still deduct every month.

Please help me, and if it is possible can I also have my money back please.

Fighting for nearly 4 months for cellc to cancel this service contents which I did not subscribe to. They stole nearly r3000 from me with this scam. This month again almost r200 stolen. What the hell is cellc fantasy 5 and xtrench! I have been a loyal paying customer for over 10 years and for the past months you added this to my account without my consent. No one helps you. They just say sorry for the inconvenience. Please note, I will cancel my new contract which is a month old if you steal my money again. Take me to court, do what you want but im not going to fly with this scam! This is absolute bs! 4 month of fighting and they still keep on taking my money. You beter bill me what I signed for in my contract 1649.00! If not ill stop my deb order and you can send someone to come take your phone and watch. Ill rather go with vodacom or mtn which I should have done long ago. Fck your customers over is not how I roll.

Hi can u please assist and show me where in the terms and conditions for the upgrade policies does it show,if u are under dept review u will not qualify for an upgrade,i have read all of the documents on cell c webb site and can not find it.

I have also checked my emails cell c did upgrade my contracts on the 25Sept 2021 did i received my new contacts and the contacts is under the new policies,so how is it now possible to decline the upgrade.

Also see attached fotos of 2years ago with almost the same complaint,where cell c states that they cant do the upgrade because of policies.

On the 1st of September my husbands account was deducted with R14361.86. My husband is working in America and is not using the account at the moment as he has a American number now. His account also has a limit of R1500 on it. The call centre does not want to assist me. He had to send an e-mail and he did so with no feedback.

I went to local shop with an e-mail stating he gives me permission to sort it out.

They just said there is no limit on the contract that he has. He receives an SMS every month stating Your monthly limit witch includes your Subscription &value added services in R1500. Your ability to make local & international calls or use international roaming services will be disabled once your limit has been exceeded.

I am a victim of Fraud case at Cell C. I reported the case to Cell C. They closed the accounts and inlisted me on SAFPS. SINCE listed on SAFPS, MY CREDIT LIFE HAS BEEN A Hell. Im having Bad credit score, im paying High on interest Rates, Im Having a lot of Credit Queries because i cant get credit normally. Even after submitting SAFPS letter. Cell c is not Helping to remove me and Provide me with crearance letter so that SAFPS CAN REMOVE ME FROM THE LISTING. i tried SAFPS they are sending me back to cell c, since they are the one who started it. Im struggling for Cell C failure to have Good security during contract application.

[protected]