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CB Telecommunications Cell C Cell C number [protected]
Cell C

Cell C review: Cell C number [protected]

E
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3:27 am EST
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Query about outstanding service fee for account cell no. [protected]

I have sent an email to customer service about this but have not received any feedback from them except an automated response that this query will be attended to between 2 to 5 working days.

In April 2021 I requested telephonically that my cell phone account be changed to prepaid as my contract had expired.

The Cell C agent who answered the phone agreed and requested that I pay R238,40 as per required notification period.

My number was converted to prepaid and the amount of R238,40 was debited from my FNB banking account.

On 30 June 2021 a further R259,49 was debited from my FNB account which was requested by Cell C.

Now suddenly in 2023, two years later a request for R259.49 was sent via sms from cell C and now it has escalated to R289.49 by NuDebt collectors who added R30.

Proof of payment from my FNB account 2021:

Kindly check your records for the following payments and whether Cell C did receive it.

Magtape Debit Cell C [protected] R238.40 20 May 2021

Magtape Debit Cell C [protected] R259.49 21 June 2021

Please provide me with invoice statements for the period 1April 2021 to 30 June 2021 so that I can verify whether their is an outstanding service fee so that this matter can be resolved.

Thank you for your assistance.

Elaine Swartz

Cell C response
Nov 28, 2023 8:17 am EST
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Elaine Swartz

Thank you for contacting Cell C regarding your account query .

We sincerely apologize for the unpleasant service you have experienced with us thus far.

Please email us your query to sm@cellc.co.za and include your ID/Cell C number in question, any case reference number you may have and your contact number for our Team to assist.

Regards,

Cell C | MN
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  1. Cell C Contacts

  2. Cell C phone numbers
    135
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    6%
    Confidence score
    Contracts & Upgrades
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    50%
    Confidence score
    Text Only
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  3. Cell C emails
  4. Cell C address
    The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
  5. Cell C social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
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Cell C Category
Cell C is ranked 201 among 346 companies in the Telecommunications category
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