Cell C
Reviews and Complaints

Good day

I'm Melanie Pietersen and have a contract with Cell C with cellphone number [protected]. I have tried canceling GetMore since June 2023. I called to cancel and according to them it is been canceled because i received a reference number and emails, yet they still deduct every month.

Please help me, and if it is possible can I also have my money back please.

Fighting for nearly 4 months for cellc to cancel this service contents which I did not subscribe to. They stole nearly r3000 from me with this scam. This month again almost r200 stolen. What the hell is cellc fantasy 5 and xtrench! I have been a loyal paying customer for over 10 years and for the past months you added this to my account without my consent. No one helps you. They just say sorry for the inconvenience. Please note, I will cancel my new contract which is a month old if you steal my money again. Take me to court, do what you want but im not going to fly with this scam! This is absolute bs! 4 month of fighting and they still keep on taking my money. You beter bill me what I signed for in my contract 1649.00! If not ill stop my deb order and you can send someone to come take your phone and watch. Ill rather go with vodacom or mtn which I should have done long ago. Fck your customers over is not how I roll.

Hi can u please assist and show me where in the terms and conditions for the upgrade policies does it show,if u are under dept review u will not qualify for an upgrade,i have read all of the documents on cell c webb site and can not find it.

I have also checked my emails cell c did upgrade my contracts on the 25Sept 2021 did i received my new contacts and the contacts is under the new policies,so how is it now possible to decline the upgrade.

Also see attached fotos of 2years ago with almost the same complaint,where cell c states that they cant do the upgrade because of policies.

On the 1st of September my husbands account was deducted with R14361.86. My husband is working in America and is not using the account at the moment as he has a American number now. His account also has a limit of R1500 on it. The call centre does not want to assist me. He had to send an e-mail and he did so with no feedback.

I went to local shop with an e-mail stating he gives me permission to sort it out.

They just said there is no limit on the contract that he has. He receives an SMS every month stating Your monthly limit witch includes your Subscription &value added services in R1500. Your ability to make local & international calls or use international roaming services will be disabled once your limit has been exceeded.

I am a victim of Fraud case at Cell C. I reported the case to Cell C. They closed the accounts and inlisted me on SAFPS. SINCE listed on SAFPS, MY CREDIT LIFE HAS BEEN A Hell. Im having Bad credit score, im paying High on interest Rates, Im Having a lot of Credit Queries because i cant get credit normally. Even after submitting SAFPS letter. Cell c is not Helping to remove me and Provide me with crearance letter so that SAFPS CAN REMOVE ME FROM THE LISTING. i tried SAFPS they are sending me back to cell c, since they are the one who started it. Im struggling for Cell C failure to have Good security during contract application.

[protected]

Good Day

I applied for contract renewal on 25 August 2023. It is the 15th of September and I still have not received my phones. I was told that one phone was available on 11 Sept 2023 for pick-up. When I got to the Kimberley Cell C ( North Cape Mall), the consultant Linden told me that I had to wait 30 minutes for a time delay on the safe. I left to do my other business. Upon returning to the store, he call the manager whom then told me that I could not have the phone because it had never been their stock to give out and the courier had picked it up. I still have not heard from them again or received devices. I think this is inexcusable and I want to take out contracts with another service provider. I believe that my phone was given to another customer as the manager could not even look me in the eye while telling lies to me

I have a contract i have tried to cancel since March 2023

Sent: Wednesday, March 29, 2023 12:24 PM

To: [protected]@cellc.co.za

Subject: Re: Your feedback for case number [protected]

With countless reference numbers due to sent emails, i initially received 1 response from and acceptance to the cancellation of which to date countless emails have been ignored Cell C have sent letters of demand as well as continued debit orders.

i am lost as i dont know what else to do other then reach out to every platform and explain my story please find evidence of them stating they would cancel the contract with no progress to date.

On Wed, 29 Mar 2023, 11:22 , wrote:

Dear Valued Customer,

Thank you for contacting Cell C.

We have received your Email regarding Cancellation.

Kindly provide the number in question or ID number. For Immediate

I have data contract with cell c, they missed 2 months not debit their money. However I paid it on the 18th of August but till today my SIM card is closed they keep saying money is not reflecting. I have went to Cell C multiple times to provide the proof of payment and also phoned the customer care they asked me to send the proof of payment via email of which I did multiple times. I don’t know what to do now and their customer care is very rude and sometimes drop calls. I am about to end a month with an closed SIM card and that is inconvenient my life.

I had a cellphone contract with cell c for almost 6 years now it happened that I was no longer able to pay they handed over my account to mbd attorneys who were calling day and night so I ended up paying on the 28 of august the whole amount they gave me as a settlement amount and have requested the paid up letter and mbd is telling me to go to cell c while cell c is telling me to go to mbd I have been calling them non stop even went to their branch the consultant tried to help but he even dont know how to resolve this please help me I have a pressing matter regarding this

Cell phone was stolen Saturday night as well as a car and household items - was reported on Tuesday and phone blacklisted. Went back on Sunday to get a new sim with ID document. They refused to help me as we cannot remember the last 5 numbers that we dialed. Note numbers not names. How do you memorize numbers that you dialed. We could only recall 3 but that was not good enough. We have been customers of Cell C for many years, and this is how you get treated. The store did not want to phone customer service to assist us-they did not want to assist us in any way and are very, very rude. We cannot get a new sim! How is this possible. On Tuesday they did not mention that we need to provide numbers nothing. They just wrote down the ITC number. We phoned customer service later and was told the store must help us. Went back and they still refused. This is not how you treat customers. Will stop my contract as soon as possible and move to another service provider.

My husband took out fibre with Cell C which he cancelled in August 2020. We have emailed proof of the acceptance of this cancellation. For three years Cell C has called saying he owes. To resolve it despite it being cancelled he paid it up about 5 times for various amount amounting to about R2000 for a service we cancelled. Everything he paid up they promised it was cancelled. Still not cancelled. We have gone in store on 3 occasions. We have called the call center dozens of times . We have tried to speak to supervisors who are rude and just cannot seem to comprehend the seemingly simple fact that it was cancelled over 3 years ago and Cell c in fact owes him money.

And now they hand him over to NuDebt . We have also tried to explain it to them and have emailed all the proof and correspondence. Still no one gets it!

Gooday I hope this email finds you in good health. I paid for my Cell C account and sent proof of payment and requested for my account to be closed. only to find out that Cell C has blacklisted me for an account that has been paid. Now the refuse to send the paid-up letter since from the month of may. i have approached a third party company to assist me in the matter as it is obvious they are not willing to assist me. kindly Contact

MNM CREDIT SOLUTIONS at [protected]@mnmcreditsolutions.co.za

Thank you

I need someone to assist me urgently regarding my oppo phone, it has been in for repairs 3 times already & the same issue still when I receive it back. Cell c carnival mall knows me well already as they know what I have been through with this phone, every time it goes for repairs they need to remove my screen protector, I am then without a phone for a few weeks when I receive it back I buy a new protector immediately. After a few days it does exactly the same & it gets returned again, again the protector gets taken off & phone returned again & this just repeats itself. Yet I am paying for the "rental of the phone" this matter needs to be taken serious as I am now getting sick & tired of the issue not resolved.

I've has issues with Cell C the entire year since I upgraded in December last year. Since my contract was only due in March, the consultant that assisted me explained that end of March I would get debited a high amount and the amendments to my contract upgrade will be visible end of April which I agreed. But instead I got debited the same amount as end of March. I called customer care and they could not assist me. This went on til end of May were I was also debited a higher amount. I asked them to listen to the recordings when I upgraded in December but my request fell on deaf ears. I ended having to search for the lady's details that assisted me in December and only she was able to amend the cotract end of June. Now they have double debited me and I send an email on the 9th of August to customer care for assistance but they only sent a reference number on the same day. No feedback til date. I called Cell C this morning on the 17 of August and they told me to send a bank statement. I asked to speak to the manager as I do not understand why they never got back to me within 2days as per their email. The manager never came to the call and the consultant refused to give me her surname. I told her i only need her surname so that I don't have to explain my situation to anyone. And previously, when I asked to speak to the same agent they told me they have more 10people with the name Mpho working there. I am more than disappointed with Cell C. I have been loyal to them for 18years now but this is were I draw the line.