Cell C
Reviews and Complaints

Took out a 2nd contract on my name end of 2022.

Did the number change process in the Cell C store, Woodlands so my daughter can keep her old number and just use the benefits from the new contract.

This did not work, went back 2nd time to the same store.

We went through the whole hour process again, yet they had no clue how to do this.

Phoned 084 135 spoke to someone who escalated it.

Got a case number [protected] and she advised they will contact me within 2 days.

After a month still nothing.

I called 084 135 AGAIN, inquiring about the case number [protected]. Lady on the other side advised this shows as resolved and that they contacted me to confirm. None of this happened.

I sent a email to complain about all this. See attached for date and details.

Later (10 Aug [protected]) someone from the social media team called me, I explained my problem. After a lengthy conversation she advised she will look at this and get back to me.

She called me back later that day advising this has been resolved.

Yesterday 14 Aug 2023 the number in question stopped working.

Cannot make calls, cannot receive calls/sms nothing.

This is becoming ridiculous now.

I’m currently listed on credit bureau for an amount that I settled almost a year ago. I have been in contact with CellC on numerous occasions but no fruitful action has been taken. I recently contacted them again and a reference number was issued to me for the second time [protected] I’m really disappointed with their service because now it is affecting my profile on Experian and ITC.

I cancelled my contract in March and paid a commitment fee.

5 months later and cell c has debited my account again and telling me I have to send in a letter of cancellation plus pay another commitment fee even though they have voice recordings of the cancellation and their own staff telling me I don’t need to do anything other than pay that amount.

Took out a contract with cell C and was behind with the payments. Made payment arrangement with a consultant on the 20th July 2023. On the 1st August made payment of R1 500.00 and on the 2nd August 2023 made another payment of R1 300 as I was told that the amount to pay to get the account up to date was R2 800 . To my Suprise when I go to the branch in Fourways Mall, I was told that my contract was cancelled. All I was told was that my account will be handed over should I not make payment end of July 2023. I made payment as promised and to my Suprise the contract was cancelled, without any communication with me. I need someone to explain to me exactly what happened and why was my contract cancelled?

Just to let you know, I am not happy with the service I received from Cell C, I have been your client for year. For once I go through financial issues I am being treated like nothing?

Hoping to hear from you soon

Jeanette Ratseane [protected]

Cell C Customer Service Case Number : [protected]. What has supposed to be a simple contract renewal has turned into an absolute mess yet again.

Referring to the case number, which has not been solved. I agreed to pay the amount of R488.00 which was debited on the 25/07/23. Now I have been debited a second time for an amount of R279.00 without my authorization. The second is not even my scheduled debit date. How are you'll allowed to steal money from my account? I spoke to the agent (calls are recorded [protected]) and agreed to pay the R488.00 and still I get debited again. I have a pending case which has not been solved and am waiting for the outcome. I cant believe something this simple has lead to such a mess for which I am paying the price.

I have a job to do and cant go back and forth with this nonsense. This is supposed to be simple but your call center agents have made a real mess here and I am suffering as I must keep damn complaining, my query does not get resolved and I keep getting debited. I even compromised and agreed to pay penalties which I don't have too as I didnt use any data. Damn thieves!

Payment was due 01/08/2023. paid on 01/08/2023. lines are disconnected 02/08/2023.

call centre lines do not work.

Exclusive lines do not work

Cannot get my line reconnected.

Every month its the same issue. i make a payment arrangement. i never gets recorded. staff are incompetent, and do not understand customer needs. I say I'm not happy with service, they ask if i want to terminate my contracts, and go onto prepaid.

I received a call on 09 June 2023 to join GetMore 247. I struggled to sign in and resorted to requesting the subscription to be cancelled on 14 June 2023.

According to the terms and conditions I can cancel within 5 working days and I will not be billed. However, according to my statement, I was billed on the day I took the subscription without waiting for the 5-day grace period.

And now I am receiving communication (email and SMS) that my account is in arrears even though I cancelled within the grace period.

Could you please explain how that is possible?

Good morning

I am sabelo sibisi i have a problem here with cell c contract and getmore thing i have tried countless times to get cell c to stop billing me for Getmore and all I get from your consultants is that I must sort it out with Getmore although Cell C is the one that I have a contract with and Cell C is the company that debits my account every month.

I have been in contact with Getmore regarding this and since June this year I have been told that its done This is really frustrating as Cell C agents tell me that they cant sort it out and Getmore agents tell me that Cell C should stop the subscription , i'm not happy at all with this , this getmore thing is not benefiting me but busy charging me everymonth my installment that i should pay everymonth is R349,00 not R459.00 please help me by cancelling this if this is not sorted out i will have to stop paying for my cellphone up until this issue is resolved please help me by cancelling this subscription thank you

1. 23rd Feb a courier said he had delivered a phone which we never received.
2. We did not sign for the phone
3. An i.d. copy was not shown as proof
4. The signature is not mine
5. The phone number on the document is not mine
6. You were informed as soon as we went in with a phone we bought and tried to sign up a new contract.
7. The phone that was meant to be delivered was clearly stolen
8. Numerous complaints and nothing has happened
9. It apparently was handed over to your fraud department
10. We are paying rental on the new phone which must be back paid and stopped
Ref Numbers: [protected], [protected], [protected], [protected]

We received my wife's contract phone November 2022. All went well untill about April 2023 when the phone do not want to charge. It only charge when you restart the phone. The branch we got it from said we can take the phone to a Samsung repair centre as we have one close by. Samsung assessed and "repaired" the phone 4 times and the problem is still there. We took it back to the CellC branch and they sent it to head office in Johannesburg. The phone came back and it have the same problem.

The CellC Tygervalley branch now say that they will not replace the phone of a scratch on the screen. There is not a scratch on the screen. The sale person in the branch even said so himself. Also the store manager do not want to call us after we have asked him to do so.

This only solution is that this problematic, unfixable phone needs to be replaced with a new phone - the same make and model and not a refurbished model.

Good morning my name is Philimon Mokete Seabi and my ID number is as follows [protected] and cell phone number is [protected] residing in Tumahole parys 9585. For past six months ago I have requested my product to be canceled as I didn't receive what I was promised to have and I am still sitting with the product that I can't even use it as it was supposed to be collected by you guys but is not yet being collected and now my name is being handed over for credit alert as I can't even buy a house or car for my family. Please help me out please advise

case number [protected], I refer to this case number. My data contract was upgraded by your agents on the phone who sold me the incorrect contract. Which has been resolved. Now, I was told by the accounts department that I owe R800.00 for outstanding fees? How can I be expected to pay for data that I never used in three months (check my data usage), it would be zero percent for at least two months. I have now paid R488.00 which is R259.00 plus outstanding fees to get my services reactivated. That is extremely unfair as I was sold the incorrect data package by your telephone agents (check calls to my number [protected], your calls are recorded, I said this in the previous case.

Hi

An agent called me August 2022 and offered me a contract I told the agent I don’t want a contract I just want to get my existing cell c number registered under my ID and he explained to me that the only way to get that was for me to take up a contract and the benefits of the new contract will be attached to my already active cell c number and the cell c number will be registered under my name and ID.

Till this day my cell c number is not Registered under my ID and I’ve sent emails and called numerous times to get this contract cancelled I even had to pay over 1.9K for a service I haven’t used just to get this cell c contract cancelled.

This is frustrating one department forward my call to the other depart and the next department tell me the previous department can send me the letter that I need no one is assisting me I send emails they tell me someone from their customer service will call, customer service can’t assist they send me to accounts accounts send me to retention no one’s assisting me with this query but cell c is able to upload tainting information about me on credit bureaus every month.

Cancel this contract and send me a confirmation letter of cancellation

Just finding out why can't the galaxy watch 5 be a add on to my upgrade samsung S21 fe? When I upgraded today I told the service consultant that I would like to add on the watch but because the S21 fe says in the advertisement "INCLUDES" samsung A8 tablet unfortunately it can not be a add on unless I take out the tablet! Which means the A8 tablet is not a deal with the S21 fe? Far from what I acknowledge the watch you paying monthly for so which means we are paying for the tablet that comes with the S21 fe otherwise why would it be told you have to chose between the two? Please cell c advertise all of this so we know that we won't be disappointed when doing a upgrade or contract deal with you guys.

Kind Regards

Alimmah Pillay

Email address [protected]@gmail.com

Good day

To whom it may concern.

I'm a very concerned consumer my right and privacy as a consumer was and is still being violated by an employee called by the name Wendil Arens currently working at the Randburg branch under Merchants

Wendil is telling people around my area how much is in my bank account and that I'm blacklisted and in a argument I heard it from him.Of which I didn't even know that I'm blacklisted. He does this at work where he only enters a consumer's phone number and all details will appear on his screen, Who gives Wendil the right to go through my personal details when he's at work. Wendil onced mentioned that he earns way more than his cousin and that his cousin is driving a GTI but he's earning peanuts. He also went through his cousin's account and all his personal details appeared and right after that he put in his cousin's girlfriends number of which the same thing happened, now Wendil goes around telling people that he's earning more than everyone in his area cause he can see everyone's salaries just by a click of a button.

I didn't know how is the company going to compensate me for the pain and suffering I am experiencing.

Do you know how painful it is when people you don't even know, knows your credit history and your finance situation. There is no word that can describe my pain and embarrassment I am experiencing. My daughter came home and told me people are laughing at her and said that her mother is blacklisted, cause they heard it from Wendil and now I had to explain to my daughter what "blacklist" means, how embarassing is that.I really don't know what was Wendils intentions by going thru my credit history or anyone else for that matter, cause I can only think of fraud and sharing my details with people outside the company

I am surprised that the company never picked this up, cause it's just not me.

Wendil is fighting every weekend in the community, I am very disappointed that his strange behaviour was not picked up at work. Wendil have alot of GBH assault cases that he's still attending court for and Is currently out on bail. And he was arrested again on the 21/07/2023

Kind Regards

Jennifer De Klerk

on the 29th April 2022 i called Cell c to ask for the outstanding amount that i owe as i need to cancel a contract and go for Telkom . i was given the balance of R1447.28 which was send to me also via SMS (unfortunately i lost the phone) the lady that assisted me told me to send the POP and call to cancel

i send the POP underneath i wrote "Please cancel the contract ".on the 27/05/2022 i send an email explaining that i cannot get hold of them can they cancel my contract

Few months after my account was debited and i reversed twice .

since then i've been bothered by Shapiro Shaik defries attorney calling and sending arrangements letter

what makes me even more upset is i am in a process of applying for a house and was told i owe Cell C money am handed over

i got so angry and posted on Twitter

today i received a call but the consultant was so not profesional as she asked me which number and when did i make a call for cancellation .

Date: Mon, 19 June 2023,

To: [protected]@cellc.co.za

Subject: ref [protected]

Good day

Please note I am writing this email with a heavy heart about the upgrade that I was offered for a cell contract on account no [protected]

My contract on the above acc for a cell c I was paying R199 it was supposed to end on September 2023 so I was offered an upgrade which I didn't want on the 1st place but because I was convinced on several occasions when I tried to cancel my contract by Cell C sales consultant. I ended up taking the upgrade, but now apparently instead of owing the R199 for my monthly installment. I now owe cell R753. 58 of which I don't get cause an upgrade it's a contuation of the contract so how I owe Cell c from paying R199 to R753.58 doesn't make sense. I phone several times and even went to a cell c branch in Golden walk Germiston they are unable to assist me cause they also not sure how did this happen. I wanted to cancel this contract because I do not afford. Please assist me with resolving this matter as I can not afford to pay R753 for the mess that was made by the Cell C consultant.

Thank u in Advance

Miss V Ralinala

Good day,

Please remove the red flag under my name,I don’t understand why my name was red flag and this is affecting my credit score I did not do any fraud CellC gave the criminals two cellphone without verifying any documents or do the security check and I would also ask to have the copy of the out come of the investigation because now is my name that is red flag after have the contract for morethan 25 years with CellC and this is what I get.

I have the following ref numbers.

SH00298649 from SAFPS

VICTIM00343155 from CellC customer service

Regards

Sibongile Kunene

In 2015 I took out a phone contract with cell c - the service is good and everything is wonderful. In 2019, I went in for a month to month data contract for home use, mainly for my daughter's school work. In 2022, I extended my dstv subscription to include fibre because we wanted to enjoy netflix. Then I went to cell c to cancel the month to month router. They refused telling me that the month to month was changed to a 2-year contract... By who, because I never requested for it and never signed and documents to that effect. They said to call customer service, cs were unhelpful and directed me back to the branch. All this while i'm no longer using the router because we have fibre, and cell c continued to debit my account for this router. I started reversing the debit orders every month because they are not helping me, they just refuse to cancel the router. This router was given out in 2019 it was falling apart, it has selloptape all over. Now if it was a contract, would they not have changed it in 2021? This is so frustrating, this account is now affecting my credit rating and cell c now refuses to upgrade the phone contract which was due in may 2023. Please assist especially for my credit rating. It's taken a lot to clean up my finances... I don't need this stress from cell c

On the 5th of July I made a payment of R 15011 till this day I've emailed [protected]@cell.co.za, and other various emails they provided. I received a call from other consultant with a promise that my paid up letter will be provided within 48hrs. Marks two weeks without it. Every Time I call them I'm always been told that my account is being investigated and they will get back to me after it's provided. Surely their 48hrs request is just a scam because they lack honesty. So how long will I ever have to wait. I need my paid up letter & system update on the credit bureaus because it kept affecting my credit score. I have provided everything needed including proof of payment to those departments.