Cell C
Reviews and Complaints

I received a call on 09 June 2023 to join GetMore 247. I struggled to sign in and resorted to requesting the subscription to be cancelled on 14 June 2023.

According to the terms and conditions I can cancel within 5 working days and I will not be billed. However, according to my statement, I was billed on the day I took the subscription without waiting for the 5-day grace period.

And now I am receiving communication (email and SMS) that my account is in arrears even though I cancelled within the grace period.

Could you please explain how that is possible?

Good morning

I am sabelo sibisi i have a problem here with cell c contract and getmore thing i have tried countless times to get cell c to stop billing me for Getmore and all I get from your consultants is that I must sort it out with Getmore although Cell C is the one that I have a contract with and Cell C is the company that debits my account every month.

I have been in contact with Getmore regarding this and since June this year I have been told that its done This is really frustrating as Cell C agents tell me that they cant sort it out and Getmore agents tell me that Cell C should stop the subscription , i'm not happy at all with this , this getmore thing is not benefiting me but busy charging me everymonth my installment that i should pay everymonth is R349,00 not R459.00 please help me by cancelling this if this is not sorted out i will have to stop paying for my cellphone up until this issue is resolved please help me by cancelling this subscription thank you

1. 23rd Feb a courier said he had delivered a phone which we never received.
2. We did not sign for the phone
3. An i.d. copy was not shown as proof
4. The signature is not mine
5. The phone number on the document is not mine
6. You were informed as soon as we went in with a phone we bought and tried to sign up a new contract.
7. The phone that was meant to be delivered was clearly stolen
8. Numerous complaints and nothing has happened
9. It apparently was handed over to your fraud department
10. We are paying rental on the new phone which must be back paid and stopped
Ref Numbers: [protected], [protected], [protected], [protected]

We received my wife's contract phone November 2022. All went well untill about April 2023 when the phone do not want to charge. It only charge when you restart the phone. The branch we got it from said we can take the phone to a Samsung repair centre as we have one close by. Samsung assessed and "repaired" the phone 4 times and the problem is still there. We took it back to the CellC branch and they sent it to head office in Johannesburg. The phone came back and it have the same problem.

The CellC Tygervalley branch now say that they will not replace the phone of a scratch on the screen. There is not a scratch on the screen. The sale person in the branch even said so himself. Also the store manager do not want to call us after we have asked him to do so.

This only solution is that this problematic, unfixable phone needs to be replaced with a new phone - the same make and model and not a refurbished model.

Good morning my name is Philimon Mokete Seabi and my ID number is as follows [protected] and cell phone number is [protected] residing in Tumahole parys 9585. For past six months ago I have requested my product to be canceled as I didn't receive what I was promised to have and I am still sitting with the product that I can't even use it as it was supposed to be collected by you guys but is not yet being collected and now my name is being handed over for credit alert as I can't even buy a house or car for my family. Please help me out please advise

case number [protected], I refer to this case number. My data contract was upgraded by your agents on the phone who sold me the incorrect contract. Which has been resolved. Now, I was told by the accounts department that I owe R800.00 for outstanding fees? How can I be expected to pay for data that I never used in three months (check my data usage), it would be zero percent for at least two months. I have now paid R488.00 which is R259.00 plus outstanding fees to get my services reactivated. That is extremely unfair as I was sold the incorrect data package by your telephone agents (check calls to my number [protected], your calls are recorded, I said this in the previous case.

Hi

An agent called me August 2022 and offered me a contract I told the agent I don’t want a contract I just want to get my existing cell c number registered under my ID and he explained to me that the only way to get that was for me to take up a contract and the benefits of the new contract will be attached to my already active cell c number and the cell c number will be registered under my name and ID.

Till this day my cell c number is not Registered under my ID and I’ve sent emails and called numerous times to get this contract cancelled I even had to pay over 1.9K for a service I haven’t used just to get this cell c contract cancelled.

This is frustrating one department forward my call to the other depart and the next department tell me the previous department can send me the letter that I need no one is assisting me I send emails they tell me someone from their customer service will call, customer service can’t assist they send me to accounts accounts send me to retention no one’s assisting me with this query but cell c is able to upload tainting information about me on credit bureaus every month.

Cancel this contract and send me a confirmation letter of cancellation

Just finding out why can't the galaxy watch 5 be a add on to my upgrade samsung S21 fe? When I upgraded today I told the service consultant that I would like to add on the watch but because the S21 fe says in the advertisement "INCLUDES" samsung A8 tablet unfortunately it can not be a add on unless I take out the tablet! Which means the A8 tablet is not a deal with the S21 fe? Far from what I acknowledge the watch you paying monthly for so which means we are paying for the tablet that comes with the S21 fe otherwise why would it be told you have to chose between the two? Please cell c advertise all of this so we know that we won't be disappointed when doing a upgrade or contract deal with you guys.

Kind Regards

Alimmah Pillay

Email address [protected]@gmail.com

Good day

To whom it may concern.

I'm a very concerned consumer my right and privacy as a consumer was and is still being violated by an employee called by the name Wendil Arens currently working at the Randburg branch under Merchants

Wendil is telling people around my area how much is in my bank account and that I'm blacklisted and in a argument I heard it from him.Of which I didn't even know that I'm blacklisted. He does this at work where he only enters a consumer's phone number and all details will appear on his screen, Who gives Wendil the right to go through my personal details when he's at work. Wendil onced mentioned that he earns way more than his cousin and that his cousin is driving a GTI but he's earning peanuts. He also went through his cousin's account and all his personal details appeared and right after that he put in his cousin's girlfriends number of which the same thing happened, now Wendil goes around telling people that he's earning more than everyone in his area cause he can see everyone's salaries just by a click of a button.

I didn't know how is the company going to compensate me for the pain and suffering I am experiencing.

Do you know how painful it is when people you don't even know, knows your credit history and your finance situation. There is no word that can describe my pain and embarrassment I am experiencing. My daughter came home and told me people are laughing at her and said that her mother is blacklisted, cause they heard it from Wendil and now I had to explain to my daughter what "blacklist" means, how embarassing is that.I really don't know what was Wendils intentions by going thru my credit history or anyone else for that matter, cause I can only think of fraud and sharing my details with people outside the company

I am surprised that the company never picked this up, cause it's just not me.

Wendil is fighting every weekend in the community, I am very disappointed that his strange behaviour was not picked up at work. Wendil have alot of GBH assault cases that he's still attending court for and Is currently out on bail. And he was arrested again on the 21/07/2023

Kind Regards

Jennifer De Klerk

on the 29th April 2022 i called Cell c to ask for the outstanding amount that i owe as i need to cancel a contract and go for Telkom . i was given the balance of R1447.28 which was send to me also via SMS (unfortunately i lost the phone) the lady that assisted me told me to send the POP and call to cancel

i send the POP underneath i wrote "Please cancel the contract ".on the 27/05/2022 i send an email explaining that i cannot get hold of them can they cancel my contract

Few months after my account was debited and i reversed twice .

since then i've been bothered by Shapiro Shaik defries attorney calling and sending arrangements letter

what makes me even more upset is i am in a process of applying for a house and was told i owe Cell C money am handed over

i got so angry and posted on Twitter

today i received a call but the consultant was so not profesional as she asked me which number and when did i make a call for cancellation .

Date: Mon, 19 June 2023,

To: [protected]@cellc.co.za

Subject: ref [protected]

Good day

Please note I am writing this email with a heavy heart about the upgrade that I was offered for a cell contract on account no [protected]

My contract on the above acc for a cell c I was paying R199 it was supposed to end on September 2023 so I was offered an upgrade which I didn't want on the 1st place but because I was convinced on several occasions when I tried to cancel my contract by Cell C sales consultant. I ended up taking the upgrade, but now apparently instead of owing the R199 for my monthly installment. I now owe cell R753. 58 of which I don't get cause an upgrade it's a contuation of the contract so how I owe Cell c from paying R199 to R753.58 doesn't make sense. I phone several times and even went to a cell c branch in Golden walk Germiston they are unable to assist me cause they also not sure how did this happen. I wanted to cancel this contract because I do not afford. Please assist me with resolving this matter as I can not afford to pay R753 for the mess that was made by the Cell C consultant.

Thank u in Advance

Miss V Ralinala

Good day,

Please remove the red flag under my name,I don’t understand why my name was red flag and this is affecting my credit score I did not do any fraud CellC gave the criminals two cellphone without verifying any documents or do the security check and I would also ask to have the copy of the out come of the investigation because now is my name that is red flag after have the contract for morethan 25 years with CellC and this is what I get.

I have the following ref numbers.

SH00298649 from SAFPS

VICTIM00343155 from CellC customer service

Regards

Sibongile Kunene

In 2015 I took out a phone contract with cell c - the service is good and everything is wonderful. In 2019, I went in for a month to month data contract for home use, mainly for my daughter's school work. In 2022, I extended my dstv subscription to include fibre because we wanted to enjoy netflix. Then I went to cell c to cancel the month to month router. They refused telling me that the month to month was changed to a 2-year contract... By who, because I never requested for it and never signed and documents to that effect. They said to call customer service, cs were unhelpful and directed me back to the branch. All this while i'm no longer using the router because we have fibre, and cell c continued to debit my account for this router. I started reversing the debit orders every month because they are not helping me, they just refuse to cancel the router. This router was given out in 2019 it was falling apart, it has selloptape all over. Now if it was a contract, would they not have changed it in 2021? This is so frustrating, this account is now affecting my credit rating and cell c now refuses to upgrade the phone contract which was due in may 2023. Please assist especially for my credit rating. It's taken a lot to clean up my finances... I don't need this stress from cell c

On the 5th of July I made a payment of R 15011 till this day I've emailed [protected]@cell.co.za, and other various emails they provided. I received a call from other consultant with a promise that my paid up letter will be provided within 48hrs. Marks two weeks without it. Every Time I call them I'm always been told that my account is being investigated and they will get back to me after it's provided. Surely their 48hrs request is just a scam because they lack honesty. So how long will I ever have to wait. I need my paid up letter & system update on the credit bureaus because it kept affecting my credit score. I have provided everything needed including proof of payment to those departments.

Cell C reference No: [protected]

I made an online data purchase of 200gig for R1699 for 6 months, on Sunday 9 July 2023 & the purchase was for an incorrect number.

On the same day, I went into Cell C century city store for assistance in having the data transferred to the correct number. I was informed by Val-Marie and colleague to provide both numbers and the data transfer will be done the next day Monday 10 July 2023. I called the century city store to confirm if the data transfer has been done, on Monday and they informed me that they were unable to do the transfer and I have to call the contact center on 084135 for further assistance.

I’ve been corresponding with the customer care and requested that the data be transferred to the correct Cell C number or a full refund be processed into the same bank account which the purchase was made. I even wanted to provide the manager with the card details, which the purchase was made but he advised that the cell phone numbers is sufficient.

Low & behold today, I got a call back from the manager from customer service department, who then Requested a bank statement & I told him that’s none of he’s business and provided him with the invoice which I received from Cell C for the data purchase. ( please see below attached)

The manager promised me that the data transfer Will be done today after I repeatedly told him: if the data transfer cannot be done then I want a full refund of R1699 today.

Please see correspondence received from Cell C which led to me reaching out for further assistance in this regard.

It’s 4 days later of over promise and zero delivery. It’s the request of irrelevant information Eg. Bank statements, it’s the blatant lies from Cell C and now the inconvenience and extra costs, being without the data needed for the router +sim which was purchased 2 months ago.

In 2020 i cancelled my cellc contact and paid a cancellation fee. A year later they then tell me I have a balance owing.

On the 30 June 2023 i made a settlement payment of R760 to shapiro shaik collectors and asked for the account to be closed and requested a paid up letter, they told me after 21 working days from payment date.

After 21 working days I did request again for my paid up letter the collector told me they waiting for the paid up letter from cellc, I then called cellc and they told me the collector supposed to send the paid up letter but the collevrorsaid cellc has to send it to them

I sent many emails and made many calls to both cellc and the collector however I haven't received any paid up letter!

I called the call centre over 10 times this week.

Their system is obviously incorrect when you only say your name and I'd number and bank and it fails you. The uneducated workers that don't think passed procedure will not amount to much in life. I have a business and haven't been helped with my SIM swap nor do they return calls as 2 managers calls I am waiting for. The history is all saved on my number. 4 contacts with cellc and u treated like crap

Do not choose cell c

About three weeks ago I received a call from CellC - where they offered me an upgrade on two mobile phones linked to my account. We went through the entire process and was promised that we will receive upgrades in 3 - 7 working days.

This is now three weeks later and when I contacted them today - they adviced that they do not have any iphones in stock or at the warehouse and they have not been receiving any stock for weeks. They can also not give me an indication on when this will be resolved ?

I am already paying for the upgrades as at the end of last month - but I have not and do not know when we will receive product. Nobody at Cellc can assist me and they are just saying they do not know ? Can someone from CellC please urgently get back to me and advise. We have been CellC customers for more than 20 years ?

I have been trying to solve my outstanding balance with Cell C for almost 5 years now with no success.

They handed me over to Nibble and they are also no help at all.

They are claiming that I owe the full contract amount which is not true I know I have to pay 4-5 months I missed I tried to resolve it but no one is interested in helping me this is effecting my credit score and I don't know what to do anymore.

Can someone please assist me either at Nibble or Cell C so I can get his sorted and have my credit clear.

9 Jully 2023 we bought the 6 months data bundle from the cell c app with airtime which was on the Sim card. They took the R550 rand but did not supply the 50GB day data and the 50GB night data.

This is the second time this has happened and they can't even give you your data or the money back. Every time we phone there is another story given as to what the problem is.

They took the money but no data this is thieves.