Cell C
Reviews and Complaints

Good day,
This is in connection to this account [protected]
This account was long settled with Cell C. I do not owe them anything.
Please see attached proof of payment. Cell C please stop demanding money from me and selling your accounts on my name to attorneys demanding money from me!
First it was csssolutions collecting R4723
Second it was brooksluyt attorneys collecting R4712
Now its nudebt collections attorneys collecting R4723
I will be taking this to twitter.!
This contract was stopped after an agent told me that because I never called to cancel the contract even after it had ended I owe cell c. I told her ok no problem, I made payment and I asked her to cancel/stop the contract!
This has been going on for almost 3 years now!
I am not getting any joy in resolving this because all cell c agents keep saying they will get back to me but they never do!

I had a Cell C contract which I cancelled with difficulty first time was the end of February 2023 for contract ending March 2023, but they refused and said my contract ends end of May 2023. After many calls and eventually going to a branch end of April 2023 I was helped and there was a reference number logged on your system, so my cell number was migrated to prepaid at the end of May 2023 they deduct yet again a payment of R909.00 I declined the debit order but on my phone I received a sms telling me I am now on EASYCHAT t with data and airtime I did not sign or said yes telephonically to any further contracts, I cancelled my contract because I am on pension and can no longer afford this contract which they forced me to have for another two months before I could cancel. I ported my number to MTN prepaid. But they handed me over to debt collecting HP Attorneys two weeks after my debit order was sent back now they hassle me and they sent me a statement with the R909.00 plus a penalty fee for declining the debit order, I received two phone calls. I now receive a SMS threatening of handing me over. Please help me to settle this matter.

Firstly I originally signed up for a month to month contract as I was about to emigrate and knew I would have to end the contract before a 2 year period has passed. When I then went to cancel the contract I was told that the terms has changed and it is now a 24 month contract and I have to pay a cancellation penalty. I did not sign or approve any changes to my contract. I left it at that and kept paying the instalments until the contract expired. I have since tried numerous times with calls and emails to cancel the contract. Yet Cell still invoices me every month and debit the money out my account. I have been living abroad for over a year now, but still paying +-R400 every month for a service I can't use and this wasn't a contract with a cellphone include. It was a sim only contract.

I've been experiencing challenges logging on the internet due to poor connection. I logged a call on the 18th of June 2023 as the matter was getting worse. I spoke to quite a few agents from your call center and they seemed to be clueless and not trained as to how to handle such matters as I was being transferred from one agent to another, at one point one of the agents even hung up on me cause she was clueless in ways of handling the matter. I purchase daily data bundles and have been forfeiting my bundles due to the network challenges.

On the 28th of June 2023 I spoke to another agent in regards to the matter and asked if he can communicate with me via email due to the fact some calls aren't coming through cause of the challenges I've been experiencing with regards to the network and he said unfortunately he can only give me a call.

On the 3rd of July 2023, I spoke to another agent to query about the issue as it has not been resolved to date and she logged a call with the ref#[protected].

On the 4th of July at around 19:57pm, I called the service provider again, for an update concerning the issue as my network was still not working and getting worse. I spoke to a woman by the name Aphiwe, whom was not helpful and very unprofessional. I ask the recording of the conversation that took place between her and I to be replayed, in order for the service provider to understand the disrespect in her tone and the manner in which she handled the matter.

This has been a very disheartening issue as it's caused me the loss of my money and frustration.

I have tried time and time again to get Cell C to stop billing me for Getmore. All I get from your consultants is that I must sort it out with Getmore although Cell C is the one that I have a contract with and Cell C is the company that debits my account every month. When I speak to the Getmore

I have been in contact with Getmore regarding this and since June this year I have been told that its done and will reflect on the next invoice but next month the Getmore billing is still there. The Getmore subscription in question was cancelled in September 2022. Confirmation of cancellation over the phone was done at the end October 2022. It is July 2023 and It is still showing up on my bill and still no refund.

This is really frustrating as Cell C agents tell me that they cant sort it out and Getmore agents tell me that Cell C should process a refund and stop the subscription. If I do not get a confirmation email that this is sorted out then I will be left with no choice but to stop all Cell C debit orders and payments until they sort this out. Its been 8 months now that I have been billed for a service I'm not using and Cell C does not want to take responsibility for their billings, and neither does Getmore. They keep bouncing me around. I have a reference number that i have been following up and that does not help.

Ref number: [protected]

Ref number: [protected]

phone number in question: [protected]

contract number: [protected]

I have attached some my contract invoices as proof that the Getmore billing did not stop.

Been waiting for a clearance letter for 2 weeks now for fraudulent accounts I never opened with Cell C which have now been handed over to credit bureau. I even sent affidavit that they wanted still no response from Cell C. I have been sent from pillar to post, called the call center numerous times, sent numerous emails with no luck. This matter has negatively affected my credit profile and I'm in the process of home loan application which has been on hold now for 2 weeks waiting for this clearance letter.

My WiFi Cell contract near its expiring date. As indicated by Cell C policy, if you do not want to renew it, it must be cancelled one month before the expiring date.

I phone exactly one month before the expiring date on 11 April 2023, indicating that I will not renew my contract.

The agent said everything is in order, the contract will not be renewed and the last payment will be in the next one. So on 29 April 2023, the normal installment of R 157,84 was deducted.

To my surprise on 1 June 2023 an amount of R 274,71 was deducted. I immediately phone Cell C again, and the agent inform me, that the contract was not cancelled. Due to this unexceptionable situation, I wrote an e-mail to the following Cell C e-mail addresses: [protected]@cellc.co.za,[protected]@cellc.co.za,

[protected]@cellc.co.za asking them for feedback. No reply. The agent then said that the contract is now cancelled with the last day on 30/06/2023.

I immediately disconnect the WiFi router where the Cell C sim card is inserted.

As for the fact that I receive no written response from Cell C I went to the bank and reverse the payment from Cell C.

On 1 July 2023, a payment of R 613.71 was deducted, while my Cell C router was disconnected for the whole month. If Cell C cancel the contract as instructed by me on 11 April 2023, none of this would have happened.

The agent of Cell C was clearly careless.

I have been having debit issues with Cell C since month 1.

I took out the contract at cell c in phoenix plaza, where the advisor at the store had incorrectly cancelled the new line application as a fault on her own had to redo the application.

As the first months debit order was due, we were advised that it would be the contract premium, plus an additional R200 for activation fees as a once off, which we accepted.

Debit date comes, and the debit order bounces back - so naturally we query it as there was more than sufficient funds in my account for the debit order, only to find that the debit that was set by the agent at the store was R13 000+, our contract premium was supposed to be R520+R200 = R720.

After multiple calls to the call center and speaking to that store agent it was finally rectified and we were advised it would be a double debit on the new month.

Mays debit date comes through and the debit goes out as agreed R520 + R520 + R200- Alls good and well.

Junes debit date comes along, and we're now debited extra, after calling the contact center, we're told the extra funds that was taken out is due to a bounced debit order in April (which was Cell C's fault) to which we advised the agent of, she then changes her statement stating that the excess is due to a cancellation - so we query the cancellation which she says she cannot track - so regardless of either outcome that she depicted - we shouldn't be debited extra due to faults from Cell C.

We ask to speak to a manager - the agent states that there was no managers on the floor, she will get someone to call back - which from past experiences with cell c never happens.

SO I ask if my partner could speak to her - after explaining how the contact center floor and management works, she says that there are managers on the floor who are not available due to being on other calls - so we advise her we will wait for one to become available.

She tells us that she needs to help other customers - How can you help someone else if you haven't helped me? and this question was posed to her - and she suddenly gets a manager - call is transferred to a "manager" who just Breathes on the line for a few minutes and then the call is muted for 45 minutes!

Being a customer of Telkom and cell c I can assure you, we DO NOT have issues like this with Telkom.

We do have problems now and then like everyone, there are humans working on the other end so mistakes can happen, we understand that - however, they OWN UP to their mistakes and most importantly RESOLVE IT.

I called cellc on Monday 26 June to change my banking details. I was told this would take effect as of end of July, I have to make a munual payment end of June, which I did on 30 June. I again called on 30 june to confirm no debit will go off and I can make a manual payment..

Low and behold, they STILL took a debit order. It's debicheck, so no reversal is possible. How do I feed my kids? I paid 2300, they debited over 3215.. that's 5515. That's ridiculous guys.

Good Cell C

My account was handed over to the lawyers and I made all the payments that was due on the 28 of June 2022.

Today (30 June 2023) I was trying to apply for a loan and they said I owe Cell C so they can’t help me. What annoys me the most is that It’s been over a year since I made the payments and yet my status has not been updated. When I called the customer service I was told that I need to wait 48 hours for them to respond.

I need a paid up letter urgently to prove that I have paid up my account and I need to be cleared. I will attach my proof of payment below 👇

Good day Cell C

I called in on the 22 of June requesting to blacklist my phone because it was stolen and request for ITC number.

I called again and I was given [protected] as ITC number, now I am being told that the number is not an ITC number instead a case number.

While I called more than once to confirm the ITC number and kept on giving me the same number, I am so disappointed at your customer service agent.

I am so frustrated I need that phone blacklisted for me to get an ITC number to claim from my insurance company I don’t even have a phone to use now,

TODAY I called in AGAIN the lady tells me that the phone cannot be backlisted (REASON THE IMEI NUMBER WERE NOT IN USED TOGETHER AND NEED TO BE VERIFIED) what is this the sim card was in the phone the number [protected] since last year.

Can I PLEASE BE ASSISTED TO BLACKIST THE HANDSET PLEASE I NEED A PHONE.

Alt number to call is [protected] that is my mother’s number because I don’t have a phone.

Regards

Thabile

Good Day , I am Ilhaam Stoffels & I would like to complain about the service of my contract being handed over & I have called so many times , went into branches to atleast get a statement saying how much I owe Cellc , but no one can provide me with such information . I really think that it is unfair & unprofessional that i have not even recieved a phone call or email from your laywers or anything to make payment arrangements , I could have closed this account 2 months ago but yet here I am still waiting for replies or phone calls .

My contract period with Cell C ended and went to month to month. Cell C should have notified me of any changes to my billing prior to the contract ending. I notified them in March and after many weeks, finally received a refund. However, the refund amount due was over R 600 and I only received a refund of R 45.92. It took two months to receive the refund and countless hours spent trying to resolve this and now another month where my correspondence is met with an acknowledgement of receipt and a consultant will contact me in 24-48 hours. Yet have been totally ignored.

Cell C take money erroneously and then frustrate a customer so much that I'm sure they do it so customers will just give up.

You owe me money and your customer service is non existent!

In 2015 I took out a phone contract with cell c - the service is good and everything is wonderful. In 2019, I went in for a month to month data contract for home use, mainly for my daughter's school work. In 2022, I extended my dstv subscription to include fibre because we wanted to enjoy netflix. Then I went to cell c to cancel the month to month router. They refused telling me that the month to month was changed to a 2-year contract... By who, because I never requested for it and never signed and documents to that effect. They said to call customer service, cs were unhelpful and directed me back to the branch. All this while i'm no longer using the router because we have fibre, and cell c continued to debit my account for this router. I started reversing the debit orders every month because they are not helping me, they just refuse to cancel the router. This router was given out in 2019 it was falling apart, it has selloptape all over. Now if it was a contract, would they not have changed it in 2021? This is so frustrating, this account is now affecting my credit rating and cell c now refuses to upgrade the phone contract which was due in may 2023. Please assist especially for my credit rating. It's taken a lot to clean up my finances... I don't need this stress from cell c

I had a contract with cellc, after the contract term was finished they continued deducting, came a few months later and said I owe them r4000 rand, I paid it off monthly as it was effecting my credit score. After I paid everything, they said I owe another r2000, while other supervisors and dept. Says I am paid up. It is effecting my credit record for the past 4 years now. Cant get credit, home loans, car loans, or anything due to cellc accounts still showing active and unpaid on my credit record. Still not receiving any guidance.

I have called the cell c customer service regarding sim swap for my contract,i was told that they will not assist me as the sim shows no usage. How can I reguest for sim swap of I am using the sim card? I am disappointed because they told me to go to cell c outlet and where I am staying there is no outlet. Please help me as I am paying for my contract every month.

I am again so upset with Cell C. I made numerous attempts to get hold of the account / billing department by phoning from my wifes number and sending emails to make payment arrangements after loosing my job.

Since end of April I realized that my sim is not working, it states not registered on network. I phoned customer service on 084145 to find out what is going on.

Agent informed me that my sim was hard locked and R1400 (75% of amount) need to be paid. Then they will remove the hardlock and put it on soft log until balance is fully paid.

I did inform her that I would only be able to pay the amount end of May.

On the 31st I phoned to inquire the amount and I decided to pay the full amount of R1980 that my sim can be opened again.

I also made sure when I make the payment that an email gets sent of the proof of payment to billings department and customer care.

I phoned again the customer care number the next morning to confitm if payment was received. I was informed to give 24 hours then it will be reflecting, She also said she will escalate the payment confirmation query, I then also requested when my simcard will be reactivated, she informed me she will include the request for reactivation with the escalation of query.

When I phoned back on the 2nd I was informed again that she will escalated my query to billings department.

I phoned back on the 4th of June for feedback because the sim card was still not working.

I was shocked with the feedback I was given,I Iwas informed my simcard is deactivated permanently and I need to visit branch to reactivate it they can't assist me.

I phoned the nearest Cell C store to me via phone and the lady informed me that the customer care must assist me due to the fact she would not be able to access my account she also needs to phone 084145 for this to he done.

On the 5th I received 2 disturbing emails

The one from Cell C with a statement where R2292 was added s well as R70 for not honoring payment arrangement, but I did keep to arrangement payment was made on the 31st, so new balance of R2871.

The other from MBD that the account was handed over.

When I phoned the call centre to inquire where does this amount come from I was informed that it is the remaining amount for the rest of my contract term until April 2024. And that the simcard is deactivated permanently.

I inquired why because I paid the fullo utstanding balance and why I was handed over.

I also informed her about the emails sent to make payment arrangements since May month. No one phones to discuss my payment arrangement request.

Worst of all is my account is up to date. How can they do this.

I waisted R300 of airtime during these few days because my cell c sim does not work and my wife's metwork is Vodacom.

My name is Edna Collins, my I.D number [protected].

My email is [protected]@gmail.com

I've reported a matter on 9 March 2023 about a data package that was activated on 22 February 2023. I was offered a month-to-month contract for data because I top up frequently on my number [protected]. I called the customer service, and I was told that it was 24-month contract. I told the agent that I'm unemployed and currently in arrears with my existing contracts. I've asked that they should listen to the call, however it seems like no one understands Afrikaans? I have so many reference numbers for the emails I've sent to the customer care. My last interaction was on 06 June 2023 to date no answer. The turnaround time is apparently 24 to 48 hours...did someone lose track of time. This is very unfair that its 3 months and my query is not resolved, and I get billed monthly.

All I'm asking is that the data contract must be cancelled please, I'm not willing to pay a cancellation fee. I'm unemployed and the agent overcommitted me with a contract I did not ask for.

My reference for my last email is SPI008562897/[protected] Query.

Good day,

I purchased Cell C airtime via the banking app. I immediately realise that I made a payment to my previous contract account. I phoned CELL and asked for reimbursement or assist me with adding it as minutes to my [protected].

I made several phone calls to Cell C customer service and find the agents not really listening to your actual issue and not listening to you.

I eventually got through after speaking to 4 agents and then transferred to a back office who eventually assisted me and said sh as escalated it and the turn around is 7 days.

The 7 days was on Thursday (8 June ). I phoned back on the 1st to follow up and was assisted by a very rude agent and not at all helpful and just tried to get me off the phone and said i must wait for the 7days which was on that day and someone will contact me Friday (09 June).

This is now day 10 after it was escalated and should have been resolved. I phoned back and was promised someone will make contact me at 1230.I am still waiting and had to phone back again and still waiting on Nompumelo who was going to phone me back. This service is pathetic.

Good day,

This is the 2nd year happening to me. A person from CellC phones when my contracts are due for an upgrade. We agree to an upgrade only to find that a new contract is issued and I have to pay and cancel the new contract. This time around I realized it in advance, as I was phoned again for an upgrade on the same line I did the upgrade. I however did not accept the parcel and return it via the couriers as advised by a CellC consultant only to find a new contract to be paid by 15 June 2023 of R509.75 (new contract [protected]). I lodged a complaint on 5 June just after receiving my bill with case number [protected], followed up on 7 June and again on 13 June with no feedback or progress to date. So CellC expect me to pay a fraudulent contract since someone at CellC is busy for more than 2 years issuing new contracts instead of doing an upgrade but your customers should just pay? This is unacceptable and the person in question should be easily traced through your systems. I need urgent intervention. I can not pay for a new contract I did not agree to nor equipment I did not receive! The complaint lodged is also not making any progress. Hanlie [protected]