Cell C
Reviews and Complaints

Cell C reference No: [protected]

I made an online data purchase of 200gig for R1699 for 6 months, on Sunday 9 July 2023 & the purchase was for an incorrect number.

On the same day, I went into Cell C century city store for assistance in having the data transferred to the correct number. I was informed by Val-Marie and colleague to provide both numbers and the data transfer will be done the next day Monday 10 July 2023. I called the century city store to confirm if the data transfer has been done, on Monday and they informed me that they were unable to do the transfer and I have to call the contact center on 084135 for further assistance.

I’ve been corresponding with the customer care and requested that the data be transferred to the correct Cell C number or a full refund be processed into the same bank account which the purchase was made. I even wanted to provide the manager with the card details, which the purchase was made but he advised that the cell phone numbers is sufficient.

Low & behold today, I got a call back from the manager from customer service department, who then Requested a bank statement & I told him that’s none of he’s business and provided him with the invoice which I received from Cell C for the data purchase. ( please see below attached)

The manager promised me that the data transfer Will be done today after I repeatedly told him: if the data transfer cannot be done then I want a full refund of R1699 today.

Please see correspondence received from Cell C which led to me reaching out for further assistance in this regard.

It’s 4 days later of over promise and zero delivery. It’s the request of irrelevant information Eg. Bank statements, it’s the blatant lies from Cell C and now the inconvenience and extra costs, being without the data needed for the router +sim which was purchased 2 months ago.

In 2020 i cancelled my cellc contact and paid a cancellation fee. A year later they then tell me I have a balance owing.

On the 30 June 2023 i made a settlement payment of R760 to shapiro shaik collectors and asked for the account to be closed and requested a paid up letter, they told me after 21 working days from payment date.

After 21 working days I did request again for my paid up letter the collector told me they waiting for the paid up letter from cellc, I then called cellc and they told me the collector supposed to send the paid up letter but the collevrorsaid cellc has to send it to them

I sent many emails and made many calls to both cellc and the collector however I haven't received any paid up letter!

I called the call centre over 10 times this week.

Their system is obviously incorrect when you only say your name and I'd number and bank and it fails you. The uneducated workers that don't think passed procedure will not amount to much in life. I have a business and haven't been helped with my SIM swap nor do they return calls as 2 managers calls I am waiting for. The history is all saved on my number. 4 contacts with cellc and u treated like crap

Do not choose cell c

About three weeks ago I received a call from CellC - where they offered me an upgrade on two mobile phones linked to my account. We went through the entire process and was promised that we will receive upgrades in 3 - 7 working days.

This is now three weeks later and when I contacted them today - they adviced that they do not have any iphones in stock or at the warehouse and they have not been receiving any stock for weeks. They can also not give me an indication on when this will be resolved ?

I am already paying for the upgrades as at the end of last month - but I have not and do not know when we will receive product. Nobody at Cellc can assist me and they are just saying they do not know ? Can someone from CellC please urgently get back to me and advise. We have been CellC customers for more than 20 years ?

I have been trying to solve my outstanding balance with Cell C for almost 5 years now with no success.

They handed me over to Nibble and they are also no help at all.

They are claiming that I owe the full contract amount which is not true I know I have to pay 4-5 months I missed I tried to resolve it but no one is interested in helping me this is effecting my credit score and I don't know what to do anymore.

Can someone please assist me either at Nibble or Cell C so I can get his sorted and have my credit clear.

9 Jully 2023 we bought the 6 months data bundle from the cell c app with airtime which was on the Sim card. They took the R550 rand but did not supply the 50GB day data and the 50GB night data.

This is the second time this has happened and they can't even give you your data or the money back. Every time we phone there is another story given as to what the problem is.

They took the money but no data this is thieves.

Good day,
This is in connection to this account [protected]
This account was long settled with Cell C. I do not owe them anything.
Please see attached proof of payment. Cell C please stop demanding money from me and selling your accounts on my name to attorneys demanding money from me!
First it was csssolutions collecting R4723
Second it was brooksluyt attorneys collecting R4712
Now its nudebt collections attorneys collecting R4723
I will be taking this to twitter.!
This contract was stopped after an agent told me that because I never called to cancel the contract even after it had ended I owe cell c. I told her ok no problem, I made payment and I asked her to cancel/stop the contract!
This has been going on for almost 3 years now!
I am not getting any joy in resolving this because all cell c agents keep saying they will get back to me but they never do!

I had a Cell C contract which I cancelled with difficulty first time was the end of February 2023 for contract ending March 2023, but they refused and said my contract ends end of May 2023. After many calls and eventually going to a branch end of April 2023 I was helped and there was a reference number logged on your system, so my cell number was migrated to prepaid at the end of May 2023 they deduct yet again a payment of R909.00 I declined the debit order but on my phone I received a sms telling me I am now on EASYCHAT t with data and airtime I did not sign or said yes telephonically to any further contracts, I cancelled my contract because I am on pension and can no longer afford this contract which they forced me to have for another two months before I could cancel. I ported my number to MTN prepaid. But they handed me over to debt collecting HP Attorneys two weeks after my debit order was sent back now they hassle me and they sent me a statement with the R909.00 plus a penalty fee for declining the debit order, I received two phone calls. I now receive a SMS threatening of handing me over. Please help me to settle this matter.

Firstly I originally signed up for a month to month contract as I was about to emigrate and knew I would have to end the contract before a 2 year period has passed. When I then went to cancel the contract I was told that the terms has changed and it is now a 24 month contract and I have to pay a cancellation penalty. I did not sign or approve any changes to my contract. I left it at that and kept paying the instalments until the contract expired. I have since tried numerous times with calls and emails to cancel the contract. Yet Cell still invoices me every month and debit the money out my account. I have been living abroad for over a year now, but still paying +-R400 every month for a service I can't use and this wasn't a contract with a cellphone include. It was a sim only contract.

I've been experiencing challenges logging on the internet due to poor connection. I logged a call on the 18th of June 2023 as the matter was getting worse. I spoke to quite a few agents from your call center and they seemed to be clueless and not trained as to how to handle such matters as I was being transferred from one agent to another, at one point one of the agents even hung up on me cause she was clueless in ways of handling the matter. I purchase daily data bundles and have been forfeiting my bundles due to the network challenges.

On the 28th of June 2023 I spoke to another agent in regards to the matter and asked if he can communicate with me via email due to the fact some calls aren't coming through cause of the challenges I've been experiencing with regards to the network and he said unfortunately he can only give me a call.

On the 3rd of July 2023, I spoke to another agent to query about the issue as it has not been resolved to date and she logged a call with the ref#[protected].

On the 4th of July at around 19:57pm, I called the service provider again, for an update concerning the issue as my network was still not working and getting worse. I spoke to a woman by the name Aphiwe, whom was not helpful and very unprofessional. I ask the recording of the conversation that took place between her and I to be replayed, in order for the service provider to understand the disrespect in her tone and the manner in which she handled the matter.

This has been a very disheartening issue as it's caused me the loss of my money and frustration.

I have tried time and time again to get Cell C to stop billing me for Getmore. All I get from your consultants is that I must sort it out with Getmore although Cell C is the one that I have a contract with and Cell C is the company that debits my account every month. When I speak to the Getmore

I have been in contact with Getmore regarding this and since June this year I have been told that its done and will reflect on the next invoice but next month the Getmore billing is still there. The Getmore subscription in question was cancelled in September 2022. Confirmation of cancellation over the phone was done at the end October 2022. It is July 2023 and It is still showing up on my bill and still no refund.

This is really frustrating as Cell C agents tell me that they cant sort it out and Getmore agents tell me that Cell C should process a refund and stop the subscription. If I do not get a confirmation email that this is sorted out then I will be left with no choice but to stop all Cell C debit orders and payments until they sort this out. Its been 8 months now that I have been billed for a service I'm not using and Cell C does not want to take responsibility for their billings, and neither does Getmore. They keep bouncing me around. I have a reference number that i have been following up and that does not help.

Ref number: [protected]

Ref number: [protected]

phone number in question: [protected]

contract number: [protected]

I have attached some my contract invoices as proof that the Getmore billing did not stop.

Been waiting for a clearance letter for 2 weeks now for fraudulent accounts I never opened with Cell C which have now been handed over to credit bureau. I even sent affidavit that they wanted still no response from Cell C. I have been sent from pillar to post, called the call center numerous times, sent numerous emails with no luck. This matter has negatively affected my credit profile and I'm in the process of home loan application which has been on hold now for 2 weeks waiting for this clearance letter.

My WiFi Cell contract near its expiring date. As indicated by Cell C policy, if you do not want to renew it, it must be cancelled one month before the expiring date.

I phone exactly one month before the expiring date on 11 April 2023, indicating that I will not renew my contract.

The agent said everything is in order, the contract will not be renewed and the last payment will be in the next one. So on 29 April 2023, the normal installment of R 157,84 was deducted.

To my surprise on 1 June 2023 an amount of R 274,71 was deducted. I immediately phone Cell C again, and the agent inform me, that the contract was not cancelled. Due to this unexceptionable situation, I wrote an e-mail to the following Cell C e-mail addresses: [protected]@cellc.co.za,[protected]@cellc.co.za,

[protected]@cellc.co.za asking them for feedback. No reply. The agent then said that the contract is now cancelled with the last day on 30/06/2023.

I immediately disconnect the WiFi router where the Cell C sim card is inserted.

As for the fact that I receive no written response from Cell C I went to the bank and reverse the payment from Cell C.

On 1 July 2023, a payment of R 613.71 was deducted, while my Cell C router was disconnected for the whole month. If Cell C cancel the contract as instructed by me on 11 April 2023, none of this would have happened.

The agent of Cell C was clearly careless.

I have been having debit issues with Cell C since month 1.

I took out the contract at cell c in phoenix plaza, where the advisor at the store had incorrectly cancelled the new line application as a fault on her own had to redo the application.

As the first months debit order was due, we were advised that it would be the contract premium, plus an additional R200 for activation fees as a once off, which we accepted.

Debit date comes, and the debit order bounces back - so naturally we query it as there was more than sufficient funds in my account for the debit order, only to find that the debit that was set by the agent at the store was R13 000+, our contract premium was supposed to be R520+R200 = R720.

After multiple calls to the call center and speaking to that store agent it was finally rectified and we were advised it would be a double debit on the new month.

Mays debit date comes through and the debit goes out as agreed R520 + R520 + R200- Alls good and well.

Junes debit date comes along, and we're now debited extra, after calling the contact center, we're told the extra funds that was taken out is due to a bounced debit order in April (which was Cell C's fault) to which we advised the agent of, she then changes her statement stating that the excess is due to a cancellation - so we query the cancellation which she says she cannot track - so regardless of either outcome that she depicted - we shouldn't be debited extra due to faults from Cell C.

We ask to speak to a manager - the agent states that there was no managers on the floor, she will get someone to call back - which from past experiences with cell c never happens.

SO I ask if my partner could speak to her - after explaining how the contact center floor and management works, she says that there are managers on the floor who are not available due to being on other calls - so we advise her we will wait for one to become available.

She tells us that she needs to help other customers - How can you help someone else if you haven't helped me? and this question was posed to her - and she suddenly gets a manager - call is transferred to a "manager" who just Breathes on the line for a few minutes and then the call is muted for 45 minutes!

Being a customer of Telkom and cell c I can assure you, we DO NOT have issues like this with Telkom.

We do have problems now and then like everyone, there are humans working on the other end so mistakes can happen, we understand that - however, they OWN UP to their mistakes and most importantly RESOLVE IT.

I called cellc on Monday 26 June to change my banking details. I was told this would take effect as of end of July, I have to make a munual payment end of June, which I did on 30 June. I again called on 30 june to confirm no debit will go off and I can make a manual payment..

Low and behold, they STILL took a debit order. It's debicheck, so no reversal is possible. How do I feed my kids? I paid 2300, they debited over 3215.. that's 5515. That's ridiculous guys.

Good Cell C

My account was handed over to the lawyers and I made all the payments that was due on the 28 of June 2022.

Today (30 June 2023) I was trying to apply for a loan and they said I owe Cell C so they can’t help me. What annoys me the most is that It’s been over a year since I made the payments and yet my status has not been updated. When I called the customer service I was told that I need to wait 48 hours for them to respond.

I need a paid up letter urgently to prove that I have paid up my account and I need to be cleared. I will attach my proof of payment below 👇

Good day Cell C

I called in on the 22 of June requesting to blacklist my phone because it was stolen and request for ITC number.

I called again and I was given [protected] as ITC number, now I am being told that the number is not an ITC number instead a case number.

While I called more than once to confirm the ITC number and kept on giving me the same number, I am so disappointed at your customer service agent.

I am so frustrated I need that phone blacklisted for me to get an ITC number to claim from my insurance company I don’t even have a phone to use now,

TODAY I called in AGAIN the lady tells me that the phone cannot be backlisted (REASON THE IMEI NUMBER WERE NOT IN USED TOGETHER AND NEED TO BE VERIFIED) what is this the sim card was in the phone the number [protected] since last year.

Can I PLEASE BE ASSISTED TO BLACKIST THE HANDSET PLEASE I NEED A PHONE.

Alt number to call is [protected] that is my mother’s number because I don’t have a phone.

Regards

Thabile

Good Day , I am Ilhaam Stoffels & I would like to complain about the service of my contract being handed over & I have called so many times , went into branches to atleast get a statement saying how much I owe Cellc , but no one can provide me with such information . I really think that it is unfair & unprofessional that i have not even recieved a phone call or email from your laywers or anything to make payment arrangements , I could have closed this account 2 months ago but yet here I am still waiting for replies or phone calls .

My contract period with Cell C ended and went to month to month. Cell C should have notified me of any changes to my billing prior to the contract ending. I notified them in March and after many weeks, finally received a refund. However, the refund amount due was over R 600 and I only received a refund of R 45.92. It took two months to receive the refund and countless hours spent trying to resolve this and now another month where my correspondence is met with an acknowledgement of receipt and a consultant will contact me in 24-48 hours. Yet have been totally ignored.

Cell C take money erroneously and then frustrate a customer so much that I'm sure they do it so customers will just give up.

You owe me money and your customer service is non existent!

In 2015 I took out a phone contract with cell c - the service is good and everything is wonderful. In 2019, I went in for a month to month data contract for home use, mainly for my daughter's school work. In 2022, I extended my dstv subscription to include fibre because we wanted to enjoy netflix. Then I went to cell c to cancel the month to month router. They refused telling me that the month to month was changed to a 2-year contract... By who, because I never requested for it and never signed and documents to that effect. They said to call customer service, cs were unhelpful and directed me back to the branch. All this while i'm no longer using the router because we have fibre, and cell c continued to debit my account for this router. I started reversing the debit orders every month because they are not helping me, they just refuse to cancel the router. This router was given out in 2019 it was falling apart, it has selloptape all over. Now if it was a contract, would they not have changed it in 2021? This is so frustrating, this account is now affecting my credit rating and cell c now refuses to upgrade the phone contract which was due in may 2023. Please assist especially for my credit rating. It's taken a lot to clean up my finances... I don't need this stress from cell c