Airtel
Reviews and Complaints

My name is T Paulraj and I am a retailer of Airtel my demo sim no. is9597682752 . I use Redmi 3s prime mobile and Mitra app in that mobile I try connect the Safran morpha MSO 1300 E3 device to link the Aadhar and mobile for the customers device not registered and one time token not valid errors comes I use the same for other networks in that device. My friends are also used the same Safran Morpho MSO 1300 E3 device to link the Aadhar with mobile number. please help to solve the problem

I Ported from BSNL to Airtel a day ago and the Airtel Now got activated automatically. I could see the amount deducting automatically from my balance, however i could not figure out why. Fortunatily i saw a message in my inbox saying to start and Stop, click on Airtel Now App.

The Airtel Now is not an App, but comes as an option under SIM Management. After spending some time, i figure out that and tried closing the app, however just getting into the App, clicking some option here and there, kept deducting 1.5 Rs each time. Even for Deactivation and surprisingly to receive the Deactivation message, the amount gets deducted.
(I am on Roaming)

This is really frustrating. Not sure why Airtel is trying to make pennies in such cheap ways.

Dear SIr,
My self Saurabh Kumar Dhariwal and mob.no is [protected].Sir i requested a claim on 22 of june and they have rejected my case because they say that there is no external force is involved.sir why people insured there gadjets.jujst to feel safe from these type of incidents na.when i recieved my device i recieved it in fully damaged condition.i ve already uploaded all pics of device to [protected]@in.airtel.com .Afyter 40 days of time afyter repickup of my device i recieved my device in damaged condition again and this time my left speaker is also not working.today i recieved call from airtel and they say that we cant do anything on this case.total estimated cost of repairing of your device is 16251.you can go to any authorised service centre for repairing and if amount goes above 16251 then airtel will pay you.sir plz tell me one thing if i wanna repair my device by myself then why m paying to airtel every month and if this is your Last decision then why didnt you tel me this 40 days ago.Why you people harrased me too much.My device is damaged too much now just because of improper handling from your side or he courier company side.When i recieved my device i opened it in front of courier man and he made a video recording of all the scenerio.you guys can verify this thing from your courier company as well.sir plz sorry to say that but you people are just making fool of all the people like me.you guys run the advertisement of airtel secure allday that your phone is our responsibility now but this is the actual scene of what you people do with the loyal customers like me.My devicd is 7 plus black colour.and for alomst 2 month i ve been harrased by airtel and i will go to consumer forum for my rights.and plz i reqst you to refund my money foir airtel secure ASAP.Plz dont make commitment to customers if you cant keep them.
thanx

On dated 16-08-2017 i have changed my air tel DTH setup box from normal to HD, for that i have paid 1050/- charges to jyotirmayee interprises.(600/- for setup box, 250 for adapter and 200 for my Monthly recharge amount (My plan is 199/- for month). But after Change the machine (Setup Box) my monthly plan changed from Rs. 199 to 292 per month, extra 93 charges putted for HD Roi upgrade charges, so why i paid this amount after paid 850/- rupees

never ever go for airtel cheap & un treatable fraud company

On 24/25 June 2017 one of your person came to my office to collect my documents aadhar & photo to port my number from reliance to Airtel.
& told to me number will be activated by 28th June 2017.
He gave me one Airtel sim card & told me your card will be activated within 2 days, card is already activated on 28 Juneau I put that above simcard in my telephone it was not working till Date I called him many times on given no. [protected] name bipin, he replied me there was a mistake from our side & you go to any Airtel galley and tell them to speak with me because I'm from Airtel head office I reach to Airtel gallery Mumbra station & show the simcard which is given by your sub dealer & told them that Airtel head office said to to replace this card with new one that the person from gallery check my no & told me that your card is already activated on 28 June 17. The card given to you is fake card, same time she called on above given no & talk with Bipin at that time bipin was requesting to replace the card with new one, but she refuse to give the card & told bipin you have to send the card to customer its your duty that discussion on 07 July 17, till today 10 July 17 they didn't send me the card & not receiving the call. Today I got the card from Airtel mumbra gallery were I again paid rs.30/- and submitted the documents.
Bought new twice simcard still same issue.
mail to Appelete he told he will look into the issue
words of applete officer
I would like to inform you that we are continuously working on expanding our network and your inputs have been taken for future network planning. In the interim, I am also registering a complaint so that our team can work on optimizing the network for your area. The reference number is [protected]. You will receive an update from our team by 17/07/2017 01.30 PM.
You may also visit www.airtel.in/opennetwork to check the status of network experience in and around your area.
We value your trust in Airtel.
Customer touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
KATHIRESAN PALANICHAMY
bharti airtel limited

but no resolution who is suffering from it 2 to 3 times i mailed but no resolution till date.
still no network on my cell phone.
I'm totally exhausted and tired by the unsatisfied and waste service of Airtel..

I am using Airtel prepaid card from Kota, Rajasthan. I was using this sim in Rajasthan as well on roaming. But suddenly my mobile is showing me sim card registration failed and I am not able to use the sim card anymore.

Please let me know how I can activate the sim again. I am having the balance on this sim and also having Validity. This is very important number as it's being used for all official calls. I don't want to miss any calls on this number.

Please tell me what is the procedure to get it activate again.
Alternate No. Is [protected]

Waiting for reply

Customer Id: [protected]
Its been three days and I am not able to connect to Airtel Broadband.
They claim to have open network, but have not got any information as to why is this happening. Tried reaching customer care, I gave the registered mobile number, the person could not.find it. I logged in to Airtel portal, got customer I'd and shared with him again an he still couldn't find it. And kept on saying that it's invalid.. I told him that I am logged in but instead of giving any solution or alternative, he kept mumbling that my details r not right

श्रीमान,
मैं लंबे समय से ऐरटेल कंपनी काे साथ एक संतुष्ट ग्राहक रहा हूं। मेरा मोबाइल नंबर है [protected] मुझे बरा अफसोस है कि आजकल खराब नेटवर्क रिसेप्शन के कारण मुझे बातचीत में कठिनाई हो रही है। हैंडसेट का नेटवर्क सूचक पूरा संकेत दिखाता है, लेकिन मैं एक स्पष्ट फोन कॉल नहीं कर पा रहा हूँ बार बार बीच मे ही कौल कट जाती है। इस अवांछित बाधा मेरे लिए बहुत सारी असुविधाएं खड़ी कर रही है और मुझे ईंतरनेट चलाने मे भी काफी कठनाई हो रही है मरा इंटरनेट काफी धिरे काम कर रहा है मै 3जी नेट युज करता हुँ मेरा वर्तमान पता है - वार्ड नंबर - 5 गाँव- सोनबर्षा राज जिला- सहरसा पिनकोड- 852129 ईसी लोकेशन मै एैसी समस्या हो रही है

अतः. आप लोगो से मेरा हाथ जोडकर निवेदन है की मेरी ये शिकायत को दर्ज कर आवश्यक कारवाई करने की कृपा कि जाय ताकी हमे जल्द से जल्द ईस समस्या से छुटकारा मिले

उपरोक्त अनुपालन के संबंध में आपकी तरह के सह-सहयोग के लिए अग्रिम धन्यवाद।

आपका आभारी,
आयुष कुमार केडिया
सोनबर्षा राज, सहरसा

Fraud Airtel IS asking me to come to airtel customer center .

AS I am in Foreign country, .

Stupid Airtel International roaming not Availbale for BIhar and jharkhand circle .
My Tamil nadu airtel freind sim is woring fine withinternational roaming

my prepaid airtel bihar circle not working

i have emailed to airtel customer care also .

please see reply and laugh

thanks

one more thing my JIO NUMbER is working perfect .
Automatically connected to MAXIS network in malaysia jio IS fine.

Airtel has given me headache, , ALL my OTP are registered on airtel number.

CANT Do any transaction

We are a corporate company.
We have broadband connection with Airtel.
Though we have made payments every month through cheques, i get repeated calls from airtel saying there is outstanding amount due.
For the proof we had to send our bank statements also.
They apologized in a mail stating it is their mistake and they have not accounted one of the cheques.
But after a month again i started getting calls from them repeatedly for the same matter.
also we are being charged late fees every month for no fault of ours.

Dear sir/medam

subject - internet slow chalne ke sambandh mai

to,
dear sir mera mame ayush kumar kedia hai aur mera address - sonbarsa bajar gaon - sonbarsa raj distt-saharsa (bihar) pincode 852129 aur mai airtel provider ka sim use kar raha hun jiska mobile number hai [protected] sir upyukt vishay ke sambandh mai aapse niwedan hai ki aaj 15-20 din se mere gaon sonbarsa raj mai airtel ka internet kafi slow kaam kar raha hai aur network bhi nahi rahta hai maine internet ka speed check kiya jisme 2g ka speed hai 8.4kb/second aur 3g ka speed hai 78kb/second hai dekh lijiye sir kitna kam speed hai internet slow chalne ke bajah se hum logon ka koi kaam nahi ho paa raha hai kripya aapse haath jorkar niwedan hai ki please meri yeah complaint darj kar iss samasya ko jald jald solve karwaya jaay taki hume behtar speed mil sake

My airtel number is not rechable most parts of the day. I have complaint many number of times but I always get false promises! I am a student and I am fed up! Please take strict action against this! Stop making false claims and doo smthng.
I have sent a series of mails to the nodal officer and the customer care executives but I dont think any of them care or are even capable of doing anything.
My, onile number is [protected]

Dear Sir,
I complained about Airtel Internet Service for 4G connection (Ref. No. is COGCL20623788336 registered on 23-June-2017 14:58). The 4G pack 1GB per day / 28 day is not fruitful for me which I recharged last. I am not benefited customer after recharging it for Airtel server down problem. Net surfing like as Facebook, Whatsapp, Clash of Clans etc. is not smoothly in every time. Is it good service by Airtel for their customers!
So, Solve the problem as soon as possible kindly.
Thanking you,
Your faithfuly,
Ajay Kumar Dutta
Gilabaria Road, Deganga, Pin - 743423 Near Gilabari Bus Stop More, Deganga, India

I got a call at my airtel no [protected] from Mr.Anil Chowdhari (mob-[protected])who gave me a proposal of installing a airtel tower at my land. I agreed to the proposal.Then I was informed to send the land doc., ID proof & Bank a/c details.Later I was asked to open a life insurance pol. Worth rs. 15000 in HDFC life insurance co.I did that as per the instruction frm Miss Sneha Roy(mob-[protected]). I have received the policy([protected]) where agent is mentioned as Netambit Insurance Broking India Ltd., add-C-20 sector-7 Noida UP.Later Mr Ruhit Roy ([protected])asked to deposit rs15000 for NOC.I deposited amount in the a/c of Amit Kumar Das, ubi, Maniktala branch, Kolkata after getting a confirmation call from Mr Rudra Roy([protected]). I informed this matter to nodal officer of nesa & wb.They instructed me to complained to the police.Since proposal was given using company logo in the proposal that was sent to me, airtel company should file complain against them and take necessary action to refund my money.If airtel company doesn't take any action these frauds will also cheat others by misusing the company name & logo.Please take the matter seriously and take proper action.

At first when these 4g services struck India (thanks to jio) people started to buy/port their numbers to jio. Due to high network coverage and fallback options I decided to port to airtel from bsnl (dated 14th june 2017). I own a 4g handset thus my first 4g recharge was Rs. 348 for which they promised 1gb data/day and unlimited calls for 28 days. Let me get into the hidden facts which many airtel prepaid customers dont know, i.e. 500 mb day time and 500 mb night in all of their 1gb/day plan. And also free calls limited to 20 hrs/month. Thus this Rs 348 and 399 offers do not provide "unlimited free calls" as promised. Soon after my first 1gb data got over, they denied to provide remaining data saying that this offer is not valid on my number! I complained to the customer care ppl, I got 3 different info from 3 different staffs. First one told me the plan is active and will take an hour to get activated. Second one accused me of not filing a complaint. I mean wtf! How will a customer know about hidden policies? Finally the third guy asked me to wait for 48 hrs untill he sorts my problem. So no internet for 2 days. The point I am trying to make here is that even a customer who is new to Airtel service is misguided and promised falsely (first impression). I really couldnt imagine 280million customer mark that airtel has. This is a false service provider filled with false promises. Indeed airtel is an open network(open in cheating). One thing that every airtel customer needs to do is fight to get what is theirs.

Below is the email I sent to Airtel but not got any response.

Hi Team,

Its really frustrating and disappointing to chase you people after my bill gets generate for my mobile number [protected]. There is always a bill discrepancy and if you check for last 8-9 months, you will find the truth.
Not sure if this is intentional or every time this system makes mistake. You guys seriously need to take some measures if you say its a system fault every-time.

Last month I opted for this 1 day international roaming pack for 1 day i.e 14th May 2017. You people out of greed added 2 extra days for which I was not aware neither agreed. While activation, I clearly mentioned to the customer team that I needed only for 1 day.

Inline image 1

I hope you can figure out where the fault is and can remove this this 2 days extra charge of Rs 1298 and correct the bill.
You can reach out to me on +[protected] if you want to discuss anything.

My Sim Card which has been used by me for the last few years has been deactivated since Mar 2017 due to non usage... Kindly advise way to reactivate the number as Iam using the same number for all my personal communication. Iam willing to change the number to Post paid, if necessary to ensure that the sim does not get deactivated automatically. My Mobile number is [protected]... Looking for a speedy resolution for the matter.

KOUSALYA SAMPATH

My airtel number is [protected]
They sent me a bill of 4k+, when asked why i was told it was my data usage.

While on my airtel app it still shows 3 gb data left, whats the purpose of showing those details if they are wrong? I talked to customer care, i sent them the screenshot of myairtel app to have confirmation that data is left, but to no avail, i just keep getting calls everyday asking me to pay.
they do not provide any details, no reason why the app shows wrong details, just they want to bill customers wrongly.
Moreover i had stopped using any data on the day my bill went 2600, but within a week now it has crossed 4000/-, what an utter nonsense; m gonna close this number n NEVER NEVER gonna have airtel. These people are pathetic.
P.S. my bill never crosses 700 mark

Hi,

I have lost my sim and could able to connect also, when I call the number it says not a right number. Not sure how to get back the airtel sim and the same number [protected]. Please help here and consider this case. Its been lost more than a month now and tried to contact Airtel store but they said I need to contact other service provider as I transferred to Airtel more than 3 years now. Its so weird why I need to contact the other service provider as I was using service of airtel. Additionally, my airtel sim was showing active till year 2030+ not sure why its blocked now. Please help me in getting the number and sim as quickly as possible or guide me through the process.

Contact me on [protected]@gmail.com since I dont have any other alternate number.

Regards
Khadar

Dear Sir,
I have 1st request for MNP of my number [protected] on 3rd April-17. After 10 days your care people (Gajawaka mail brach, near Kotak Mahindra bank, Vizag) say they lost the documents and ask for resubmission of the all documents. After 3-4 days I have submitted all documents to them on 19.04.17. After that I asked to deposit 1390 Rupees to clear my outstanding, those are coming fault of your Airtel care personnel.

I have also deposited Rs.1390 on 23.04.17 for clear my all payments. We are not getting my new sim activation.

Please take matter seriously as I am not responsible for all roaming bills.

REGARDS.

RAJESH GOYAL.
MOBILE:[protected]