Airtel
Reviews and Complaints

Respected Complant Board Members,

My Name is Yashpal SIngh, I am a AIRTEL customer since last 5 year, but some of time i have faced a major problem in my NO. [protected] LAST ONE MONTH , I AM ALLREADY ask my problem to cce but i am not reciving any answer from yours side,

in last day i have try to connect customer care center, but there is no call pick by cce.SIr i request to you please call me at this no & solve my problem

Thanks & regard.

what a telcom company that has no issues when deducting money for their X Y Z services on the phone and don't even have the courtesy to give customers a way to speak to a customer care executive. WHERE THE HELL IS THE "SPEAK TO OUR CUSTOMER CARE OPTION" AIRTEL?YOU TELL US TO DIAL 121 FOR CUSTOMER CARE BUT THERE IS NO SUCH OPTION TO PRESS A BUTTON TO SPEAK DIRECTLY TO A CUSTOMER CARE EXECUTIVE. ARE U TRYING TO DODGE THIS RESPONSIBILITY PURPOSELY? SPEAK UP..! YOUR CUSTOMERS ARE NOT DUMB...!

yep! Airtel really sucks :@ the worst customer care service have ever seen. I have been trying since a month no response . once i reach the step 9 its automatically getting disconnected. fed up of calling dat damn customer care..

AirTel is going down day by day.
im facing internet problems from last 4 days, even im unable to talk to the customer care executive.
im getting 0.03 Mbps of speed i.e 30 kb.. i used to get 1.32-3.36 Mbps of speed ! :(

Hi,
This is prashant pundir & I am using Airtel since last two months. My balance is automatically deducted. I dont know why it happens to me. I have deactivated all my services (Internet, 3G). But it continued to deduct my balance. If i try to call anyone then my call is not connecting. Your balance is not sufficient message appears...& my balance more than 100 rs..

Dear Sir,
good morning,
i want to state that my mobile number is [protected](BSNL) and i had submitted the application for morena airtel office(through MNP service). my MNP process is completed yesterday but BSNL has closed for service 1.30am dated06/02/2011 and he is permeated to switch future service for airtel but today 06/02/2011 12.15 pm my number is not working. and i am working number is discontinue for services.
last msg receive form +1901(TRAI)
request validated by Donor and porting Time :2011-02-06
00:43:00.107
but my number is not porting to Airtel(prepaid GSM service) till this time and not any msg recive your side

my UNP code number is BYMSDNNN DATED 02/02/2011 21.22

APPLICATION DOCUMENT SUBMITTED- MORENA AIRTEL OFFICE

MY ALTER NET CONTACT NO. IS-[protected].
so dear sir please do come fast start my number as possible as fast.

Thanks
with regards

Saurabh Litoriya
+[protected]

My mobile porting number is not start today [protected] and i am suffering from my comunication

From

Santosh kumar maurya
Emai.address- santoshgita@ymail.com
Mob No:[protected]

Sir/Mam,

with best regards I beg to inform you that there is no any tower within the range of 11km so that all the villagers and I also facing the problem of call drop. no any other customer interested to buy the new sim because there is no network of any company. Sir due to unavailability of tower I want to give my land on rent to install the tower of any tower. There are only 1 signals bar shown in my mobile while I am using the nokia2626. I am facing this problem from 2years.
Exact location where this problem occur:
VILLAGE: SIKI KHURD
POST: SIKI KHURD
TAHSIL: HANDIA
DISTRICT: ALLAHABAD
STATE:UTTAR PRADESH(EAST)
PIN CODE:221508

ALTERNATE NO:[protected]
Sir/Mam, MY MOBILE NO:[protected]' PLEASE CALL ME AT MY MOBILE.

sincere

Santosh kumar
S/0 Mauji Lal

I am an airtel pre paid customer no. [protected]. I took sms package of Rs.115 which provides 10, 000 local and national sms for 1 month validity. After 9 days and exactly 100 sms, package finished and costing me full. After repeatingly trying customer care, I am not getting. Remedy ? Should leave this company's service ?

If you want to get in contact with Airtel customer care then you have to call from Post paid. Because I also got same problem I kept calling with my Pre paid phone But it didn't working then I use the Post paid phone so I can contact them

dear sir
iam a consumer of air tel for last 5 years now ima living in bhopal last
time i had purchased a connection in delhi every time i have found that
costumer care rep didnt give answer when i made a call after two or three
months one cost care rep told me that he had removed my connection cabel
from cost care
this time i have purchased a connection in my friend circle whoever
brought the connection they found the same problem please resolve my
problem otherwise i will go to consumer forem and attempt a case on
airtel.and thnak you

[protected] . 30 th Oct 2007. My mobile is theft. When I call to my mobile its tell "switched off".

u can call me on my other mobile [protected] ravi.p

sir/madam/ my mobile no [protected]-bangalore. my sim as been deactivated why wat is the reason. yyyyyyyyy ur people are not responding properly. please attend to the matter very urgentley.

Yesterday "30-may -2007" my cell phone was theft at morning 10AM my airtel number is [protected] when i call to my mobile its tell "switched off".

There is anyway to lock my simcard, some help me, what can i do... My mobile type " samsung new model".

Sir,
Myself laxmi saha [protected], my balance has been cut on 21st Jul 2011 at 1115 Hrs, as I have not received any message or call at that time. ihave complained same to customer care but he has refused to give any reply. So pls give me the explaination for that..
Laxmi Saha

Its funny..i was living in jaipur and had an airtel internet connection...I asked themto stop my connection since airtel data card did not function well...I shifted out of jaipur and they did not close my connection..now they say that I have 12000 bill and that there is a tis hazari notice againest me..can they really do anything..please tell me

In our village Airtel tower Activated last week.but thats range very low. so we have already Number.now that is dead invest. So please give more range or turn that antennas in to all places.

Our village - in Karnataka circle Mangalore division Sullia Taluk, BALPA Tower. We want signal in Kamila Village also.

It is really sad and pathetic, i think that my fault was to get the services done from Prepaid to Postpaid keeping this number for last 5 damn good years.

No Verfication done as per the requested time,the officer never called before coming to our residence,serives barred without informing,lastly verfication done and not updated in system,again our services barred and we had to face lots of problems,the customer service is very unhelpful department and the service of Airtel has really detoriated in last few years...
The executives are very unprofessional not ready to listen to the customer..

I think it is a simple case of Harrasment,I do not know whether BIG SHOTS in different section of the society have to go through the same... I AM VERY CONFIDENT that they do not have to.We are common man and so are harrased.

I have activated my mobile office service passed 2 1/2 month before and i have used it only for 10-15 days and deactivated that service due to unsatisfied speed. now the problem is that even though my service is being deactivated my daily 7 rupees is being debited from my balance. These all things are going from last 2 months. I have several compliant numbers with along time & date. But every one is least bother about it, after so much of request from 2 months none of the executives are taking any necessary actions. First thing is that the card which i am using is in government plan & i am working in Indian navy. I had rights 2 take any legal action. Airtel cant cheat government sections.

I am a corporate connection holder from HCL, Noida. I had an outstanding bill of around Rs 1000 that i could not pay since all of a sudden i had to go out of India for quite long period due to some official work. I was aware that i had not paid my bill but never wanted to lose my existing number. Coming back to Noida after around 8 months, i got a call on my new number (since my that number didn't exist anymore) from a courier company. Very next day i got a call from gentleman from number 011-[protected], who was not gentle at all, naming himself as Advocate Aggrawal, who then transferred the call to an equally rude lady calling herself as Advocate Kavita from Tis Hazari court, stating that Airtel has filed a case against me since i didnt pay my bill. I told her about my genuine circumstances and told that would pay it within next week. She didnt agree to that and told that payment has to be made today itself or else legal action would be taken. I would like to know that is this the correct way that you call a customer in a high tone at 12 noon and ask him/her to make pending payments within next 2-4 hrs and in case customer fails to do that, give threatenings that he/she would be taken to court for which NO prior notice has ever been sent?
This is not customer service..."customer threatening" rather, fooling the person saying it is call from courier service, court etc ---- VERY DISAPPOINTING...!

I am a Ludhiana, Punjab based post paid customer of airtel India. I have been depositing bills in time since I got connection 20 months back. For this, as a gesture airtel set my credit limit to Rs.3000.

I could not deposit my last bill for around Rs.800 in time. As I was to pay fine for late payment I thought to deposit the last bill along with the next bill which will be due for payment by 11th Dec 2006. But today, that is 29th Nov 2006. I got a call from an airtel female executive( from cell number +[protected]) who asked me to deposit my last bill immediately or face debarring of my outgoing calls. When I told her that I have not crossed my credit limit of Rs.3000 and I would deposit it wit next bill, she got furious and rudely told me," It is not you but the company which makes the rules." I was shocked at her behaviour. I said," Then you disconnect my phone." She replied bluntly,"O.K. You deposit the out standing amount first, then we'll disconnect your phone." She seemed to have total disregard for the customer.

It seems success has got high to their head and it has least regard for customers who are source of their bread and butter.

It is unfortunate to deduct from my balance for a service which I have not solicited for. Everyday a sum of Rs.5 has been deducted from my accountfor "cricket updates" .Now my credit balance come to Rs -150. I have made several complaints to refund my deducted amount to my account.But the customer care dept. people of Airtel has no care for their customers or I doubt whether they go with deaf ears intentionally. It is better to avoid Airtel connection
Mable Sunil
401/1, Nurses Resi: Complex
Sriniwaspuri
New Delhi.110065

On 12th Feb morning I got a message that 49 Rs has been deducted for VDS download but I hadn't download. I have sent 5 message to the customer care 121 in mumbai but still problem isn't resolve.

Hi, I am Anil, I am currently in NewYork and i have a prepaid calling card which said it has 2hours of talk time, but then i could hardly talk for 40 minutes and i also want to recharge my card or get a new calling card, Please let em know how will i be able to get the remaining talk time on my previous card and how and where will i get my new calling card from.
Till date Airtel has been my mode of communication to my place in bangalore, and i would like to continue to rely on Airtel services to get connected to my home town, Please do provide me the details of how and where to get the calling card from.
I reside in Lower Manhattan,New York right next to NYSE.

Thanks,
Anil.

A copy of Complaint to Airtel India:

Through this mail I would like to draw your attention regarding the non availability of airtel signal in some part of north Delhi.

My name is Paramjeet Singh and my no. is [protected] & i have been using your number from the last seven years.

On one side you people are running your advertisement (Jao jaha bhi karo kuch bhi AIRTEL ke saath).This is only for the advertisement purpose but nor for real life.I m working in Media Channel and your activity runs on our channel.

I have already complained for the same issue many time at your customer centre. You can check my complaints in your records.

I want some action on it because i m really fed up with the problem

thanks

Paramjeet Singh

Airtel has really really Poor connectivity. The person I callup or receive calls can never hear me. The voice always breaks. I have complained atleast4 times and have not got any solution. This service is sickening. If the company doesnt act to my problem, it will loose a customer and like me there are many many others who will do that.

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Well atleast you by mistake activated your mobile office. Here they acknowledge that BY MISTAKE AIRTEL HAS DEDUCTED and continues deducting 7rs for a service i have not taken. They are just cheating and robbing customers I guess that is their policy. Guys stay away from airtel they only know to rob. I am searching for a way to take them to task could anyone pls help.

I am also experiencing the same problem; 60% of mobile bill charges are due to SMS s which i had not availed; I have not sent even one MSM so far in this mobile; but some how the value added services get activated for e.g., 646 services which results inflated monthly bills for my post paid mobile phone. Is it a gimmick by AIRTEL services or wantonly done, I could not follow Even after my repeated complaints to customer services, still the ordeal continues. Can anyone suggest a remedy to come out of this trap?

Did u got any solution from airtel ?