Airtel
Reviews and Complaints

I recharged an airtel mobile no. [protected] for Rs 99 on 13-08-2018 online from
Airtel site through my UCO Bank debit card. But the recharged amount not reflected
in the airtel contact no.[protected] and not recharged . The amount was deducted from my UCO Bank A/C No. [protected]. The amount Rs.99 has not been refunded yet. So you are requested to REFUND my amount to my A/c No. soon.

Naresh Kumar Sahota
Vill. & P.O. Chandi,
Distt. Solan (HP)-173236
Contact No. [protected]

I have taken an International Roaming service from Airtel when i moved to UK for 2 months for a business travel. I have taken the 3999 IR pack, this pack gave me 500 free outgoing calls and unlimited incoming calls.

However, after using it for the first three weeks, my international roaming got deactivated saying i reached the limit. I called the customer care multiple times and told them that my usage limits are still within the range of my pack and i have not exceeded. They did not understand and help during that period and have billed me for the whole month, immediately after repeated calling and mailing, they extended my limit and reactivated my IR on my number. But within a week it got disconnected again.

Airtel, has the most stupid roaming software. They keep charging you for the incoming and outgoing at the normal rates and they nullify when the billing is one, so you are subjected to constant disconnections throughout. For eaxmple an incmin call for a minute is charged at 2000 INR, and as you get 10 incoming calls your bill reached 20000 INR and they disconnect. When the billing cycle comes they again remove all these and give you the correct bill.

Now, although i have disconnected my IR roaming on 17th August because the customer care is not responding to my request and are not settling this dispute. The airtel again charged me 3999 because i i was in the bill plan for a day extra.

1. They have charged excess on my bill.
2. They did not care to resolve the issue on time and reactivate my IR.
3. There is no proper response chain from Airtel to resolve this issue.

I would want my bill to be corrected and proper compensation to be paid for the inconvenience that the netwrok has caused to me, my safety and my business during the troubled period

my air tel number is not working shows emergency only

accutually i got a sms showing that your number is added to faimly plan something

after that it shows please reply with yes or no.but unfortunatelly i had deleted the sms
next that i got a call asking that please reply bthe sms with no but i early said that i had deleted the sms next day i found my number is showing emergency.what is the issue
please restore my airtel number [protected] as it is related with my bank account. face book.whatsapp.adhaar it is very disgusting and unfortunate to suffer your customer

I am the user of the number ******* from more than 13 years and is facing acute problem of the network wherein neither I am receiving the voice network and nor the data connectivity. This problem is not at a single location, however, it is the problem persisting at Vaishali-Ghaziabad-201010 and other prominent locations of commercial places.

I do remember that I have made several complaints at earlier occasions but the customer executive(s) recently told me that there is no complaint from my side. This is shocking and surprising that the data base of the Airtel is having the features which is beneficial to them they told me at that time that their are some issues with network at the Vaishali location for which the Airtel team is trying hard.

One more complaint was recently lodged by me on 19th July, 2018 and received couple of calls stating that Airtel are looking the issue and will revert back, today I got a call from number [protected] and that gentleman has stated a robotic answer that the Airtel is facing some tower issue and Airtel will be resolving the same as soon as possible. To my utter surprise he banged the phone without even listening, therefore he has insulted a customer of Airtel who is taking your good or bad services since last 13 years.

This kind of attitude from a team member of the Airtel is totally unfair and unethical, therefore, this complaint of mine was escalated to the next level and got the following reply:

Dear Sanjeev Garg,

Greetings from Airtel!

This is in reference to your email regarding the network issue on your Airtel mobile number **************.

I regret for the inconvenience you are facing due to the network issue.

As per our conversation dated 26-07-2018 on ***********, we would like to inform that your service request number [protected] has been addressed by our network team.

This is to apprise you that we have identified the solution for the network issue in your area and our network team is exploring options for its smooth installation. We will let you know when we get a definite timeline for the same. You can always check the improvement of the network coverage in your area by visiting our Open Network website- www.airtel.in/opennetwork

We appreciate your cooperation and assure you that we are continuously working towards providing you the best network experience.

Thanks for reaching out to us.

Delighted to assist you.

Best Regards,
Sowjanya V
Advisor : Customer Experience
Bharti Airtel Ltd

This is to inform you that I was using Vodafone but as of services provided by airtel I have port my nunber ro airtel.i have enrolled for airtel secure plan.recently my phone display got damaged Due to an accident.
I sent my phone for the claim but it was rejected Due to some reasons.on 11th of July i was informed that my phone would be delivered to me in 3 working days and then after multiple follows ups they told me it will 7 working days meanwhile no one was having status of my phone. From then they delivered my phone today as 21 at July and now other concern is that my phone is not even getting switched on.
Now please let me know who is responsible for this.i handed over working phone.this is such a mishandling now what I am supposed to do. I am looking for your intervention in this.
 

I am visiting Indonesia (Jakarta) for a long period. I activated Airtel Postpaid International roaming right after landing here. But to no use. My number wouldn't register on any local network-- I tried both automatic and manual. It's so strange, I am having serious difficulty for this.

What's worse, their call center is both clueless and careless. Instead of a finding a resolve, they said a mail would be sent to you. That didn't arrive in two days. When I posted about my problem on Twitter tagging Airtel hashtags, someone promptly responded it's going to be resolved if I send them my number as direct message. Surprise, instead of resolving my problem, someone called Rajesh started sending me roaming pack offers. Can it get any worse? He said he would call. I gave him a number for Whatsapp call. That call didn't arrive. So they have efficiently converted a customer service channel into product push alley!

Almost 4 days on, I still don't have any network on my Airtel phone. My suffering continues. They couldn't be this careless...

What to do now?

Sir/Madam,
I have a landline connection which I want to disconnect. My landline number is 022-[protected] and relationship number is [protected] as well as user Id is [protected]_mh. I have paid all the pending bill and there are no dues. I am very disappointed with airtel service so I want to disconnect. Please do the favour and oblige.

Thanking you

Dear sir,
My self abhishek raj and mob. No is [protected]. Sir I requested a claim on 7th of june and they have rejected my case because they say that there is no external force is involved, please tell why people insured there gadjet, just to feel safe from these type of incidents and if accident happens then it might be due to external or any other issue but accident is an accident and if have insurance then it should be covered. My device is damaged too much now just because of improper handling from your side how it's possible. Sir plz sorry to say that but you people are just making fool of all the people like me. You guys run the advertisement of airtel secure all day that your phone is our responsibility now but this is the actual scene of what you people do with the loyal customers like me. Since last 20 days I am not getting any response from your side, I ve been harrased by airtel and I will go to consumer forum for my rights. And plz I reqst you to refund my money foir airtel secure asap. Plz dont make commitment to customers if you cant keep them.
Regards
Abhishek raj
[protected]

I am on international roaming and keep getting network registration failed message. I cannot use my number at all.

I have a corporate postpaid connection as part of a group plan and have been unable to use the phone for a month.

Airtel India customer relationship center and customer service have both been of no use, saying they don't know anything.

This is absolutely frustrating. Being a long time customer with several airtel connections, I hoped for better service but am sorely disappointed.

Dear sir
I had airtel prepaid connection no [protected]. I was using this number since last three years and recharged and used in December 2017. Due to some emergency I came to Uk and suddenly on 30th of april 2018 airtel Bharti given this number to some one else. I hope that air Tel will resolve this issue and send me positive reply on my mail I'd [protected]@yahoo.com: I need this number as it is linked to my bank account.
Regards

hello,
Having Airtel landline and broadband connection science 2006 . have a dual scheme as in 2006 there wasn't any other combo scheme available which is the voice for 300 rs approx and monthly 10 GB data for 500 rs approx total bill is 800 rs approx. now there are many 4g plans where we can use 50 GB with the unlimited call in 699 or 899. so why should I pay the same amount and get just 10GB data, I feel cheated. so I requested Airtel to convert or change my plan. But the reply I got was NO we cant do it. I don't understand why can't it be done.. so this concludes they are looting. Please help

Hi sir, this is sekhar past 15 days I am fasing serious problem with my airtel sim as I was unable to do outgoing calls from my HTC desire eye model handset I had done recharge of 82 days unlimited pack and normal rc of 50 rupees no progress and I had also tried sim swap but no use I can't even call to coustmer care number as I provided all kyc documents for mnp process from idea to airtel by this issue I was totally disappointed with ur services...

Am using Airtel Postpaid number [protected] from the past 4-5 years, few days back, Suddenly my postpaid was converted in prepaid without prior notice, and I was unable to make or receive calls/SMS/Data.

I called up customer care, and they resolved it back, but the outgoing is still not resolved, its been 8 days, still am unable to make any calls from my airtel postpaid number. costumer care is least bothered to fix my issue. I have created 3 tickets, and they close it every time, not sure why. every day around 10 AM I get a call from CC asking if the issue is resolved, I tell them its not, and they promise me they will call back after 1 hour, and never calls the entire day.

Am unable to send messages, nor am able to make calls to any numbers, its happening from all the locations, when I try to call, it just disconnects and throws an error call ended.

Kindly take this complaint on priority. I have been mislead with improper information from Airtel customer service, and they have been very irresponsible in handling this issue.

One of the airtel store representative told me that, Am in a low postpaid plan, and hence they are least bothered. That frurstrated me more. I just came back. This is utter carelessness towards customers.

I dont have any other alternate number, this number is linked to all of my bank accounts, Adhaar etc. am unable to make any banking transactions as am not receiving the OTP due to this issue. Am stuck with Airtel.

If anyone is seeing this, Kindly don't go for Airtel.

Airtel pushes customers using Smartphone to use "MyAirtelapp" to check on the mobile plans, data plans and pay bills etc. It is believed that "Airtel Payment" through "Airtel Payments Bank" is only for making payments, and Airtel doesn't have any authority to create any Savings Bank Account on its own.

If correct, recently UIDAI banned Airtel from misusing customer information in opening such accounts.
http://www.thehindu.com/business/Industry/uidai-suspends-airtel-airtel-payments-banks-ekyc-licence/article21822439.ece

If such savings bank account is created, Airtel need to pay interest as per law for any savings bank account.

In October 2017, one day night there is no network in my mobile, it has shown "No service " .
Next day morning I reached airtel office and complained about this, they asked me to change the sim with same number, so they gave me duplicate sim .they said for 48 hours my incoming and outside SMS will be barred and after that it will work .but today the date is 5th of December 2017, till now my SMS is not activated, in between I called Airtel customer care to complaint about this, they said that they had filed the complaint and within two days the SMS will be activated but nothing has happened, I can't do my bank transactions, password recovery nothing because of this issue . You have to help me by recovering this issue . Take my complaint seriously . Thanks in advance .

Respected Team,
Greetings

No 4G signal strength at MALABAR COUNTY 1 Dr.Ambedkar University Road, b/h Nirma University ahmedabad charrodi village 382481, Here I can't connect 4G network to my mobile & I can't use my mobile data pack efficiently...very poor service*, calls are disconnet, Please Solve this network problem as son as possible Now. Very poor service provided by airtel here.. 4g service is working like 2g and for your kind information I was Protable from idea to airtel only, because of Issue of their Network.  Based on my friends suggestion recently i ported into airtel 4G. You want that I will protable again from airtel to vodafone.there is network issue on all airtel mobiles.Here no speed of Internet and also I can't call anywhere on any network.Very poor and pathetic service.simply I am wasting my money in this sim if u will not take any action regarding this matter I will change it.

emailid : chirag.[protected]@gmail.com

Airtel No [protected]

Hello Sir/Mam

This is regarding a current bill for my airtel no [protected], which I am using since March 2015 and my average bill from the past two years is around Rs.300-Rs.400. As per my 275CUG Plan, I am getting 1500 minutes (local+Std+Roaming), 600(Local+National SMS) free every month and regarding Internet, i have got a surprise gift pack of 3G/4G data from Airtel only (which i have received through SMS confirmation from Airtel).

Also, for cross verification, i have confirmed all these details from your customer care agent on 15th October, 2017 and he clearly told me the same package with all the above details in my plan and also confirmed the same.

Unexpectedly I have got a bill of Rs 7917.75, whereas my credit limit is just Rs.3600/-. As I knew that credit limit is to stop the further loss of customer. So once when the bill reached its credit limit, it should get disconnect or else network operator intimate to the customer of crossing the credit limit. If my credit limit is of Rs 3600, then how come you are not sending any warning message to me when my usage is above that? So the use of the credit limit is absolutely waste.

This mistake from your side is shocking for me as I am not expecting this kind of behavior from airtel atleast. This is not the way that you are loosing your old customer which is with you from more than 2.5 years.

Please look into the matter on an urgent basis.

I hope you can understand my pain. Please take an immediate action else I will go to Consumer Court and forcefully I have to take some strict actions.

So, please treat this as a complaint and I am not going to pay this high bill amount .Please check my last 2.5 years bill history. This bill is really surprising for me.

Regards
Aman Gupta
+[protected]

Sir,
It's very sad to let you know that I'm very disappointed with Airtel's packs. I've done a recharge of Rs. 399 for which I've been promised 1GB of free data for 84 days in addition to unlimited calls for the same period. Today while have a long telephonic conversation I found out that my main balance has been reduced by approximately Rs. 30 for which i spoke to your customer care executive and to the the senior official to whom my call got transferred to. They told me about 250 minutes of capping per day and 1000 minutes per week. My concern is if I've been promised unlimited it should be unlimited or else capping details should have been disclosed. The word unlimited clearly means unlimited no clauses can be added to that just by putting a T&C to it.

For Rs. 349 unlimited recharge, My airtel app doesn't show the word terms and conditions but after taking the plan the confirmation message came with T&C applied. Below are the screenshots of the same.

I request you to look forward in this regard and revert me back if you don't want me go for any legal proceedings.

Thank you!

Sir,

I have charged rs. 105 in the bill dated 1st september, 2017 and rs.175 in the bill dated 1st october, 2017 for the videoparlor service, which I never ever subscribed or used on my mobile no.[protected].

I checked online and found the above service active, I immediately deactivate the service and file a complaint for the refund of rs. 280 + taxes.

But they have replied me with a ready made reply that "we have gone through your account and found that vas service is active on your number"

Kindly help me to get the refund of my hard earned money rs.280 immediately and oblige.

Thanking you.

Thanking you.

Masood kashif

2429, tilak bazar, khari baoli,
Delhi - 110006. (India)
Mobile : + 91 [protected] & + 91 [protected].

Dear Sir/Madam,
This is with reference to inform you that I kailash Mishra have a Airtel Postpaid dsa point in rewa location.& working with your company since three years approx.My channel code is 154.I had a telecalling setup.

Our telecalling subsidy amount is not added in invoice by Mr Dhananjay Joshi Ji who employed in Indore location while I mailed him approval mail of concern person.
Apart from this my four month invoice is also on hold while I courier the printed invoice with seal n sign of cash communication.
I called and mailed many time but unable to get response on call or on mail.Because of this I have decided to leave the Airtel DSA.
Kindly provide invoice payment and TC subsidy amount...

Regards
Kailash Mishra
cash.[protected]@airtelworld.com
[protected]