Mediacom reviews and complaints 1
View all 124 complaintsMediacom - Very poor service
1. My phone service continuously cuts out.
2. The phone beeps as if another call is coming in, but when we switch over to check, there is no other call. This happens constantly during conversations. When I called Mediacom's phone specialist, there answer was that I was supposed to keep a log of every time this happens. I don't think so. I'm paying for working service, not to work for Mediacom.
3. Although we were told they would take care of it within a couple days after installation, Mediacom still hasn't buried their cable. It's running across my back yard where the kids have tripped over it.
4. The television signal has cut out several times. We can only get our movie channels on one television.
5. After complaining about all of these things within my first 30 days and requesting a refund for the first month's service according to their "Money-Back Guarantee, " I was told that they wouldn't honor their guarantee. When I asked to speak to a supervisor, I was told she was in a meeting, but she would call me back, but I've not received a call.
6. A Mediacom phone technician came to our house to fix the problem. He was here less than 5 minutes. He looked at our phones, clicked through a few menus on the television, and asked my wife to sign that he'd fixed the problem with no evidence. When she refused to sign, he rudely grabbed the tablet and walked out without a word.
7. I have complained 4 times via Mediacom's online form, which promises that someone will reply within 24 hours. I've not received one response from anyone from Mediacom in the last month.
These are the facts.
The complaint has been investigated and resolved to the customer's satisfaction.
Latest Mediacom Reviews
Internet & phone Charged when I should not had been charged Customer service team service Equipment ruts in your front yard not repairedGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
when I have had problems it is either 2 to 4 weeks before they can come here to check it out. had trouble with wifi and had to get them here 3 times within 2 weeks. getting an appointment with Mediacom is like getting an appointment with a doctor. you have to be at home when they are suppose to come for the appointment so if you have something else that needs done you can't do it.
I have lived in Virginia, Pennsylvania, Chicago, Overland Park, Kansas, and elsewhere. Medicom is the worst service I have had. For example:
1. My internet was down eight days this spring. Mediacom said to make a note of it and take it off the bill. I have internet for service, not to "take it off" my bill.
2. I have had a technician out three times this summer and I am still missing two-thirds of my movie channels.
3. Mediacom replaced my cable. It laid on the ground from May 7 to June 24 and wasn't buried until I complained repeatedly.