Mediacom
Reviews and Complaints

Mediacom is in the process of building new Fiber Optic lines into our subdivision. They buried some pipes in my backyard, so I called the MediaCom customer support to ask if they could install to my house. First time I called they said 'No Service'. I called a second time and they said 'Yes' a few days later. They gave me an install appointment and the tech came to my house. He looked in my back yard and said 'You don't have any fiber back here yet!'. Well, I wish someone could get the story straight at Mediacom. They even charged me an installation fee of over a hundred dollars.

Do not send a cable guy here and call him a technician and charge me 49.00

You could smear his behind with butter and it will not make him a biscuit.

Too late though, you did. I do not expect this to be resolved no matter how much I go on and on and on and on and on and on and on and on and on and on because mediacom is a bunch of money grubbers - check the promotions included with invoice

What's next? Live bait, keys made while you wait - a company that could not care less about their customers to the point they send some [censored] to tell you=-="it's not our problem"

I lack options and they know it. Their behavior is unforgivable.

Resolve that!

I put in a transfer of service about a month ago. I am still waiting! I did have a guy come out Aug 1st and on a Saturday but no luck,he said he would put in for us to get a cable buried and may take 2 to 3 weeks. We'll after calling many times they came out today and I still no internet! They were going to drop a line not bury it yet but my neighbor didn't want a line in her yard,so now I don't know if I will ever get service! I have been having the hardest time in what I thought would be an easy process... our work is at home in an office so we now travel an hour one way to work and it is costing us! Ready to forget this company and look elsewhere. Please reach out and expedite our order to bury a line for us cuz I really need service today... please!.. Elizabeth

My rate for MediaCom cable + internet is going from the current $157 to $230 next month. That is horrible! I have been a MediaCom customer for well over 35 years and was nearly always able to call in and negotiate a better rate. I refer to it as 'begging' as that is how I felt each time; like I had to humiliate myself and beg hopefully for a better rate through their so-called loyalty program.

This time I was met with an attitude, from one of their employees, that there was nothing they could do, that there was no longer any loyalty program available for this senior on a fixed income of social security. Never have I been talked to so rudely by a MediaCom representative.

They do not have a clue how many of us seniors are struggling to even make ends meet. I worked hard as an elementary teacher many years receiving a salary that barely made ends meet. I am by no means wasting money stupidly. I taught some economics to upper elementary children. I understand how to spend wisely, but when one gets paid well below their value, much like police officers and fire crews there is no room to save for a nestegg for the future.

36 Andersonville Rd, Ellaville, GA [protected] Anthony Bankhead. About 4 weeks ago we requested an installation. About 4 to 5 days later a technician came out and said we needed to remove a tree limb so he could connect to the pole by the house. About 10 days later called and said tree had been removed. Waited another 6-10 days for another installation. On 13 July appointment was set for 8 to 10 I called after 10 not hearing anything I was told he would be out here before 8. He called around 5:30 pm and said he was on his way. He never showed and we did not receive a phone call. Called this morning for the installation and I was told they could have someone out here until the 19th. I can't remember ever having this much trouble for an installation. I am not sure why I am penalized for your tech not showing.

Mediacom has been scamming my elderly mother for years. Not only is she being charged for equipment that a Mediacom took out of her home a long time ago. More than a year ago. It is obvious she is lying for new equipment bust also equipment that is no longer used by Mediacom let alone my mother. But she is Alonso paying a bill for services she ordered in the 1980s. She has never received a bundle . They charge her whatever they feel like. You couldn’t get the service my mother is paying for. They don’t offer it. You have to get a bundle or a package they offer. But my 83 year old mother doesn’t understand so she can’t request her bill get straitened out. And Mediacom customer service knows all about it. Mediacom is is my dead dads name. It has been since the 80’s. But they refuse to help my mother change the name in the account because they insist they have to only deal with the person who is the account holder. They have been told he passed away in 2010. Then demand his social security number. He has been dead for 12 years. My mother doesn’t remember his social secrity number. Mediacom ends the conversation. When anyone see what she is paying for the minimal service she is getting they are in shock. Mediacom scams my elderly mother and had been for many years.

The past couple of months I have had trouble logging into my email account I get the following message "You session has expired. Please log in again." Logging in a second time has worked.

On 05/07/22 I was in my email account responding to an email when it kicked me out. When I tried to log-in I got the "expired session" message, and it would not let me back into my account. When I called Mediacom, they advised me my account wasn't locked however I needed to change my password (why?). The person assisted me in changing my password (first a temp. then my new one). Within an hour I was kicked out of my email account with the same "session expired" message. A second call to Mediacom and this person made the same assumption. I needed to change my (new) password. With the "NEW" password I still could not log in however this time the message was "A network service error has occurred". The customer service person had me try logging in with Google and Microsoft Edge with no luck. I asked the Mediacom customer service person to try resetting my modem which she did, and I was able to log into my email account. She created a trouble ticket for my problem. Today 05/08/22 I could not log into my email account; same message "expired session. Another call to Mediacom explaining what transpired on 05/07/22. The customer service person also reset my modem which did not resolve the problem. All she could advise they were aware of my issue and checking into it. All other services phone, cable tv and internet work. My understanding is they have up to 72 hours to address the problem and my question is will they contact me?

Twice within a month the main tivo box has gone bad. The 1st time there was a 1 day wait time for a tech to install a new box. This time there is a 2 day wait time for tech services to replace the box. If you know there is a problem with the tivo box, and you have know about this for years then why is this still an issue. People have jobs and they can’t take off all the time to wait for a tech in a 1/2 a day time frame. This results in a job loss for me. Fix the problem!

Also when I called to cancel hbo, cinemax, and all the special movie channels you took away a lot of other channels that we watch. We pay good money for this and we have been customers for a while and this is how you treat us. You need to rethink your system because it isn’t working.

I ordered Mediacom to be connected for the day I purchased my home. I only 1st ordered internet but then I decided I would also get the TV and phone. I explained to the sales person that the channel I watch most was the ID channel and also a few other ones and wanted to make sure the package I got had those channels. She told me the service I ordered did have my channels.

Then I was told that the TV wouldn't be hooked up for 1 week after the internet because it was a new order. That was fine with me.

The tech came out on February 17th 2922 to hook up my internet. He accidently put a extra hole in my floor that he said he just covered with a X in my carpet.

Then a week later a different tech came and installed my TV. He made a big hole in my bedroom wall. No caps on the hole or a plate or anything. Just a hole with the cable pulled through.

Then right away after he left I tried to turn my channels on that I watch and I did not get those channels, NONE of them.

So I called right away and was told that the package I ordered did not have those channels. I purposely told the sales person what channels I needed, she told me YES my package had those channels. So then I needed to change the package I had to a upgrade. Then I was told that change would be $49.99 change fee. I explained it was not my fault I needed to change.

The change to the higher package was very expensive and even the person on the phone told me it would be cheaper to just stream.

I kept the higher package for 1 week then decided to just cancel the TV service.

I chatted with someone to cancel the TV service and the person on the chat told me then my internet would go from $49.00 to $99.00. Because I wouldn't be getting the new customer rate. I couldn't believe it.

I then called and talked to another woman who told me that since I have not had the service for more then 90 days I could still get the cheaper internet rates. So she went ahead and cancelled the TV and phone for me. I sent back my 2 tv boxes immediately.

Now I have a $302.00 bill. This could not be possible. I have called and chatted to have them relook at the bill so I know what I really owe.

Nothing has been done with my bill. There is the $49.99 charge still for change fee which I was told would be taken off. I only had the lower TV package for 1 week and the higher one for 1 week so total of 2 weeks TV.

So this bill is not correct.

Also on Friday March 25th my internet was down and I could not work. I work from home so this is terrible.

Then again on Saturday March 27th my internet was down. I talked to someone at Mediacom and they told me 2 days of internet would be removed from my bill.

The customer service has been horrible. I have never worked with a company that had such horrible customer service.

Can someone please fix my bill. Also check my internet so it stops going down all the time. I have only had your service for a month and I have had to call at least 10 times.

I have been a customer with Mediacom for many years. I signed up for Paperless Billing as soon as it was offered as an alternative to wasteful paper billing. The email address associated with my account is: [protected]@gmail.com.

For the past 4 years, I have chosen the paperless billing option. However, for reasons that elude me completely, periodically I received a paper invoice from mediacom, despite the fact that I did not request a change in my billing preferences.

I have contacted mediacom billing support about this issue on numerous occasions. The representative was always polite, but was completely unable to explain this phenomenon to my satisfaction.

Since this issue occurs without any input from me, I strongly suspect some type of coding error in Mediacom's billing system software. I have asked REPEATEDLY for my report of an issue to be directed to Mediacom's IT group so that they are made aware of this problem and have the opportunity to address it. I have consistently been told that the matter would be forwarded to the correct Mediacom team(s), but based on the fact that this has been going on consistently for more than 4 years, I doubt the sincerity of the promise to escalate the issue to the people that need to be made aware of the issue so that it can be corrected once and for all, or a reasonable explanation concerning WHY I have to re-assert that I want Paperless Billing over and over and over. Can be given to me and the countless other Mediacom customers that are frustrated by this issue.

I hope that by filing this complaint externally of the Mediacom system this issue will finally get escalated to the Mediacom personnel responsible so that there is at least a slim chance that this issue will go away, AND STAY AWAY. On the other hand, I'm not holding my breath.

Your employee Torre Armstrong is on my wi fi and disrupts my abilty to do my business on my computer. This is against the law! his aunt lives next door and can access my computer. With his help.

I complained about choppy internet connection to them and they can not send a tech for almost 5 days. I did requested them that my kids school are online and their education is suffering.
They are happy to charge us for week without service. Unfortunately this internet service is provided by my landlord so I can not switch internet provider. I knew mediacom service is bad. If I could had choice, I couldn't have went with mediacom.
This time of year and they don't have a tech available in iowa city. What will happen during start of semester?

I have had an open work order since June 30 2021. Intermittent TV, phone + internet. After many partial patch-up jobs +numerous telephone calls to reset my Ip address. I went into the local office lobby+verbally complained. Then Media com Net Ops tech + HFC Manager came to my house at 7a.m. [protected].They said a work order to dig would take 3 weeks. 10-04-2021 called both Depts{same people]. No results. Then another medicom tech comes out +said"Why am I here." Then the "Net Ops "tech shows up too. The Net Ops man says" I know how to fix it and that is to dig a new cable. But, that means cutting through driveways. I want to avoid that + figure another way around it. I talked to the HFC Manager 8a.m.10-25-2021. He said that the Net Ops tech told him the job was done. The tech said the HFC Manager is responsible.They promised a call back with a time and date for the construction co. No call back for my internet to be repaired. It will be 4 months.Where is the refund on my bills? Sincerely, Acct#[protected] Patty Rooney 1548 s.Lawson Dr. A.J.Az. 85120

I am reaching out to any contact I have in hopes of resolution, could you please point me to a residential supervisor to help me escalate our outage issues.

My address is 13 Hollows Ct, Le Claire, IA 52753.
Phone number [protected]
Mediacom Internet customer.

Our neighborhood (Hollows Ct LeClaire, IA) and likely more residents along Highway 67 have been receiving intermittent Mediacom internet outages. This issue started in June 2021. Many calls to report outages and individual house service apportionments have concluded there is a hardware issue at a node and a break in fiber somewhere down river along Highway 67.

Given the added burden of so many working from home, the outages throughout the day and night have become unbearable.

Does anyone have a resource to escalate an issue with Mediacom beyond the first level of support and scheduling of a tech to the house.

MetroNet is not yet available in our neighborhood for service, switching providers would be a reasonable next step, but that is not an option for the 19 homes on my street.

Attached is a report showing 7 hours of combined downtime during a 7 day period.

My frustrated neighbors and I thank you for any advice helping us escalate a resolution beyond waiting on hold and then telling our story over and over again to a customer service rep that cannot help us with a solution.

I can be reached directly with any questions. I appreciate any assistance and more than anything we are looking for transparency and consistent service from Mediacom internet service.

I own a business which has had problems from day one with the internet going down on a daily basis and more recently phone calls dropping. I have had Mediacom out a half dozen times over the last three years with no resolution. The most recent service call they blamed our problems on our equipment inside the business. I switched service providers to someone else and the problems have gone away. I was 32 months into a 36 month contract but had no choice but to make the change since it was costing us business. At the very least the termination fees should be prorated. I own another business that is also using Mediacom with no problem. If this is not resolved I will terminate that account also. I think that if Mediacom cannot provide reliable service how can they charge a termination fee. My account # is [protected].

Tech that lied was reported & escalated to Corp Mediacom Cust Service. Corp Mediacom was told by me Tech never to return to my home. Tech came back for Svc call in different color truck. Brand new wireless modem was working when Tech arrived & no longer worked when he left.
Tech lied to Supv about replacing power strip, this is documented in Corp Cust Svc. Mediacom will not address the lies by the Tech to the Supv. & won't replace damaged equip.

Subject: Fwd: You Qualify for the Emergency Broadband Benefit!

Mediacom says they are not able to verify my EBB credit when it has been approved and I have an ID # and should not have to reapply.

I was told I was [censored] and they do not help [censored]!

Others are going through the same hassles with their providers

Help us get the credit applied before the money runs out and get something done about the way this is being handled

Also we need help getting bill credits for service issues-like signal interference and signal leaks. Our service goes out when vehicles drive by.

Also, I had a Nest Egg thermostat installed by an Electrician through Alliant Energy. Because of the wi-fi issues and interference, took 4 hrs and a bill of $400 which Alliant paid

Cynthia J Koehler
Cedar Rapids IA

Tell the provider that you have been approved by the Universal Service Administrative Company (USAC).
IMPORTANT TIP: Give the provider the following information as it appears on your Emergency Broadband Benefit application so they can sign you up:

Application ID: B74009-39914
Full Legal Name: CYNTHIA Johanna KOEHLER
Child/Dependent's Full Legal Name:
Address: 286 JACOLYN DR NW
CEDAR RAPIDS, IA 52405
Method of Identity Verification: Other Government ID
The Emergency Broadband Benefit provides a discount of up to $50 per month towards broadband service for eligible households and up to $75 per month for those on Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop, or tablet from participating providers if they contribute between $10-$50 toward the purchase price. The connected device discount is a one-time benefit so you may only receive this discount once, even if you change companies.
NOTE: The EBB Program is a temporary benefit that will expire when the available appropriated funds are exhausted or six months after the Department of Health and Human Services declares an end of the COVID-19 health emergency.
For more information about the Emergency Broadband Benefit Program, visit GetEmergencyBroadband.org.
If you have questions about your connected device, broadband service, or bill, contact your internet company. If you have questions about the Emergency Broadband Benefit Program, call us at [protected] or send us an email at [protected]@usac.org.
Thank you,
The Emergency Broadband Support Center
Universal Service
Administrative Co.

https://forums.xfinity.com/conversations/customer-service/ebb-approved-by-national-verifier-but-denied-by-xfinity/60a425890114d32d27cf139b?commentId=60b2db0878e23d41dc7e80a1&replyId=60b36a4b78e23d41dc7e8722

Visitor
•
3 Messages
2 months ago
I applied in the very beginning to the national verifier and was approved. I have the email stating I was approved and also verified it over the phone with the national verifier. Xfinity rejected it saying I'm not in national verifier system. I called xfinity, they told me that they were having an issue initially and just to reapply. Ok, so I reapplied, same rejection email from Xfinity. Called xfinity again and was told to call the National Verifier. Called them and they said everything is good on their end and fully approved. So I reapplied again on xfinity, only to get the same rejection email. I have triple checked that all my info on the xfinity ebb application is matching the info on my national verifier application, so that is not the issue. I called xfinity again and this time they transferred me to the internet essential department and told me that they are handing the ebb. Ok great, finally some help right? The agent told me that xfinity is aware that there are problems with the system and that almost all the calls shes been getting were the same issue that I was having. She asked me what my national verifier application id is and she said, ok great, I put in in the system and sent it to the dept that is handling it and that they will use the id to match it and that there was no need for me to call back and hopefully should just be a day or two and to watch for the approval email. Ok, great finally getting somewhere!, Not so fast. Here I am 8 days later, no email, no nothing. So I make ANOTHER phone call to xfinity, had to explain everything again and get transferred to the internet essentials dept. Re- explained everything for..how many times is it now, 4 calls total I believe. He said, ok I will put you on hold and speak with the dept higher then me. he came back and said, they told him to tell me that it is required to apply to the national verifier first! What? I had just explained everything to him so on hold again, only to be told to reapply with the national verifier, well not only is there zero reason to do that since I am already fully approved, but you cannot reapply with the national verifier again if you are approved unless its been 90 days and you have to start over. I told him, it wasn't only not necessary but not possible and that there is no problem on their end. Ok, on hold again, as he was talking to the dept "above him", this time asks me to verify my spelling of my name, address, etc. I had already checked that several times myself to be sure that everything was the same on the National Verifier and Xfinity, but ok..I verified it. He says that they told him to reapply for me..what? What is the difference between me pushing that button or him I asked? Well nothing is different, he was just doing it for me. I told him it was ridiculous because nothing is getting resolved and nothing is different on your end. I also asked why would the other agent tell me 8 days ago that something is wrong in the system and that they would use my app id number to match it, he didn't really have an answer., so that was apparently just anther run around answer. Nearly an hour later, I finally hang up and now I wait another 24-48 hours for another rejection, and I don't see how it will be any different since absolutely nothing different was done to resolve it. I asked him, if this doesn't work then what? Again, he didn't know the answer to that. They are giving people the run around and those of us that have this issue are missing out on the limited funds and time that this program will be in affect. [Edited: "Solicitation"]
(edited)

-----Original Message-----
From: [protected]@aol.com
To: [protected]@usac.org
Sent: Thu, Jul 22, 2021 6:56 pm
Subject: Re: You Qualify for the Emergency Broadband Benefit!

-----Original Message-----
From: [protected]@aol.com
To: [protected]@aol.com
Sent: Thu, Jul 22, 2021 3:37 pm
Subject: Re: You Qualify for the Emergency Broadband Benefit!

I am being told by Peggy at Mediacom that my EBB credit cannot be verified

I am tired of the run arounds and the [censored] and want the credit applied

Mediacom's EBB department phone # is

Call Mediacom at [protected]

Please help me

Cindy Koehler

-----Original Message-----
From: [protected]@aol.com
To: [protected]@servicenowservices.com
Sent: Thu, Jun 17, 2021 12:54 pm
Subject: Re: You Qualify for the Emergency Broadband Benefit!

I have signed up and the credit has been applied by TMobile and Mediacom
Please help me

Cynthia J Koehler

-----Original Message-----
From: Lifeline Support
To: [protected]@aol.com
Sent: Thu, Jun 17, 2021 12:49 pm
Subject: You Qualify for the Emergency Broadband Benefit!

You Qualify for the Emergency Broadband Benefit! Now, it's time to sign up with a provider.
Dear CYNTHIA,
You recently submitted an application for the Emergency Broadband Benefit.
Your application has been approved. If you haven't already done so, your next step is to sign up with a participating internet company by 08/23/2021 so you can begin receiving discounted broadband service through the Emergency Broadband Benefit Program.
If you do NOT sign up by 08/23/2021, you will have to reapply for the Emergency Broadband Benefit. Due to the temporary nature of the program, we encourage you to contact a service provider to enroll as soon as you can.
Even if you want to receive the benefit from your current broadband service provider, you still need to contact them to start receiving the benefit.
How to Sign Up with a Provider

Contact an internet company to pick a service plan and begin receiving your monthly Emergency Broadband Benefit discount.

If you are interested in a connected device, click here for a list of companies that offer connected devices. Not all companies participating in the program are offering connected devices. You will need to enroll with a company to receive your broadband AND device benefit.
Tell the provider that you have been approved by the Universal Service Administrative Company (USAC).
IMPORTANT TIP: Give the provider the following information as it appears on your Emergency Broadband Benefit application so they can sign you up:

Application ID: B74009-39914
Full Legal Name: CYNTHIA Johanna KOEHLER
Child/Dependent's Full Legal Name:
Address: 286 JACOLYN DR NW
CEDAR RAPIDS, IA 52405
Method of Identity Verification: Other Government ID
The Emergency Broadband Benefit provides a discount of up to $50 per month towards broadband service for eligible households and up to $75 per month for those on Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop, or tablet from participating providers if they contribute between $10-$50 toward the purchase price. The connected device discount is a one-time benefit so you may only receive this discount once, even if you change companies.
NOTE: The EBB Program is a temporary benefit that will expire when the available appropriated funds are exhausted or six months after the Department of Health and Human Services declares an end of the COVID-19 health emergency.
For more information about the Emergency Broadband Benefit Program, visit GetEmergencyBroadband.org.
If you have questions about your connected device, broadband service, or bill, contact your internet company. If you have questions about the Emergency Broadband Benefit Program, call us at [protected] or send us an email at [protected]@usac.org.
Thank you,
The Emergency Broadband Support Center
Universal Service
Administrative Co.
This is an automated message. Please do not reply to this email.
The information contained in this electronic communication and any attachments and links to websites are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. If you are not the intended recipient, or the person responsible for delivering this communication to the intended recipient, be advised that you have received this communication in error and that any use, dissemination, forwarding, printing, or copying is strictly prohibited. Please notify the sender immediately and destroy all copies of this communication and any attachments.

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Had no internet all night on Monday June 7th. Called Mediacom and the agent told me there was no outages and that my modem was not working. So on Tues morning, I went to Best Buy and bought a new modem $146.00. Before hooking it up, I turned on my PC and it was working fine with my old modem! Wasted $146.00 for nothing. The problem had nothing to do with my equipment, it was Mediacom all along... Beyond frustrating and a waste of my time and money.

Daniel Glazebrook
Moline, IL 61265
06-08-2021

I need mediacom to send a crane to my address to trim 12 foot limbs. Several times a large moving van, construction vehicles, and garbage trucks have pulled the limbs and disconnected my cable. Then when I call I have to wait a week. Please send workers to my street and trim the needed trees please. I called santa rosa county, and they told me mediacom has to trim 12 foot and higher limbs.