Frontier Communications
Reviews and Complaints

March of 2011 I called Frontier and asked about their inter net services. I was told by the end of the year they would have it in my area. Sounded good to me so I bundled my phone and Dish-Net thinking later I could add the inter net and have everything on one bill. December 2011 still no inter net in my area. I got tired of the run around and went to Hughes Net. I owe Frontier a bill so they cut my phone and Dish Net off. I fully understand that but what I don't understand is they want to charge me $200.00 to get out of the bundle. I no longer want there services all I want is Dish Net. By Frontier not upholding there part why should I pay $200.00 to get out of a bundle. Dish said there hands are tied on there side because of the contract with Frontier. NEVER NEVER NEVER BUNDLE WITH FRONTIER!

I wanted to add caller ID to my phone. So I called Frontier, and they offered me a deal where I can get DSL, caller ID, call waiting, voice mail, and 3 way calling plus add my Directv account and I would save $60 from what I was paying already. I come to find out, I was actually paying MORE. At least $20 more. Then when I called to complain, the representative said it was a 2 year contract and I could not cancel without penalty. I wasn't told it was a 2 year contract. Or even a contract at all when I agreed to change my account.

I want to, without cancellation fees, go back to the original service. No caller ID, call waiting, etc. but keep my DSL and basic phone service for now, at the basic rate. I am losing a source of income, and may have to cancel all the service altogether. I cannot afford these high rates anymore. I don't want to be charged extra for cancelling or changing my service.

This is the worst company I have ever tried to work, the tech's are good. the company just lies. They sell what they call DSL in my area, HA!

I just got off the phone with another frontier supervisor named Brandy [protected]. HORRIBLE SUCKS DOUBLE BILLING !

I signed up for a phone and internet bundle 3 years ago and chose Frontier because comcast wanted an early termination agreement and Frontier didn't.
The internet never worked right and after many months of frustration I decided to switch to comcast even with the early termination agreement.
I paid my final bill and moved on.
A year later I got a letter from a collection agency demanding payment on behalf of Frontier.
I called Frontier and after an hour or so figured out three things, 1-they didn't dis-connect the broken internet, 2- they didn't bill me for it but kept accruing charges to my account, 3-They charged me an early termination fee(? the one that I signed up with them because it didn't exist)
They agreed to reverse the charges and I was satisfied.
Then 9 month later YOU KNOW WHAT HAPPENED- ANOTHER COLLECTION LETTER.
I called in and they say they have now fixed it ( if I call back in a week or so and pay them $18.00 )
NO MENTION OF A REFUND FOR LACK OF INTERNET (that was paid for while not working)
They just don't care if you got what you paid for, they just want to invent charges and bully you into paying.

I started my service in August under a $200 gift card promotion for starting service. My bill was going to be 106.00 a month. My first problem was immediate when I saw that they did not have all my tv's set up for the right services. Then I find out that a dual hd dvr box only offers hd on one tv. Then I had to add an additional hd box in order to get my services set up right. The internet was not set up right and I spent the first week of my service on the phone with them trying to get it all set up. When my first bill come it says 269.34. Another part of my agreement was free installation, another phone call to customer service to get that fixed. My next bill is 175.00, another call and they said that I was misquoted but I saved my quotes and told them that that is not my problem. In this time my Internet has gone out 3 times for several hours at a time. Now it is October and I have not received my gift card so, once again, I have to call customer service for them to tell me that they will get my $100.00 gift card right out. I said what; I signed up under a $200.00 promo and I was told that there was no such promo and that the paper that was addressed to me that came in the mail in August was I figure of my imagination. So now after all this bull I have to search and find A piece of paper to prove that I am due a 200 dollar gift card. This person actually said that I was lying to try to get money that simply don't deserve. If anyone happens to maybe have this promo it would really help me to prove that I am not a liar and make them honor their agreement and also by doing this I want to have all papers in order to get out of this agreement without fees and I will hire an attorney to deal with this issue, I have never been treated so badly and had such terrible service. If anyone may have that promo or had the same problem please e-mail me at [protected]@me.com. I would greatly appreciate it.

I contacted Frontier to try and lower my bill. They are charging me $177.00 per month for internet, phone and tv. I was told by a representative that I couldn't change my service until September of 2012. He said I renewed my contract last month. When I told him I didn't renew anything - he said Frontier automatically renewed it for me. He said I couldn't cancel my service and if I went to another company I would still be billed and have to pay for Frontier services until September of 2012. I was not notified that I had the option of renewing my service in September of this year.
This doesn't sound legal to me. Does anyone have any thoughts on this. Or has anyone else had this problem.

no internet for 22 days, had Geek Squad hook up my new modem provided by Frontier communications, frontier technician called me aftwards, he stated frontier could have installed my modem for me at no charge. frontier technician offered to have his boss call me about compensating me with a faster speed internet at no charge to me plus reimbursement for my Geek Squad expense. Technician's supervisor has never called me in over three weeks, now frontier technician has stopped answering my calls to him. All this has gone on for almost two months

Wow how bad does it get. I was a happy Verizon customer and then I get switched out of nowhere to frontier. After the switch I find out that I lost access to a lot of my awesome Verizon features such as online vm, HBO Go, Online Call histories, etc. Yet they continued to charge me the same amount!

Then after two months of service I found my 15mps internet speed, which I still pay for, is now really only getting me 8mbps.

FInally due to family/work reasons we decided to relocate to Colorado. I notified Frontier that we would need to disconnect our service here and move it to Colorado. Apparently they do not offer service in Colorado, so they will be charging me a $120 fee to disconnect. It's either that or I keep service at an address I will not be living at. What a joke! What to keep customers loving you guys!

Long story short Frontier sucks. I wouldnt recommend them to anyone, STAY AWAY!

I have spent countless hours on the phone with Frontier Communications trying to get my account straightened out.

Sometime in January 2011 my service bundle was split into separate billing raising my monthly payments. My roommate moved out of my house and took the Frontier phone number with her (this is what started the issue). I contacted Frontier and explained the situation and worked out a seemingly simple solution. Frontier would issue a new phone number to me and “re-bundle” my service. In the past I was quite happy with their service and bundle price. In fact this was my second contract indicating I was a repeat customer. Here’s where my horrors begin. I got 3 bills a month for my “re-bundled” service, Internet, television and phone at a significant increase. I contacted Frontier’s “not so” customer service department and spent many hours talking, waiting, and transferring…..I would be on the phone for literally hours at a time, in fact for so long my arm would ache. I finally got in touch with Frontier representative Lisa Smith at [protected] x23264 and told her the same story I have said to Frontier representatives over and over. She (Lisa) gave me her direct extension and told me she would take care of everything. More months went by with the same messed up billing cycles. I could not understand what bills to pay and what ones not to pay. My service went to 24 hour disconnect status (or something like that) so I got on phone once again. This time I arranged an emergency payment to keep things going. Several days later they “lost” my payment. I could see it cleared my bank (online banking) but they could not find it anywhere. To straighten this mess out I had to have their billing department send me the “payment Proof” fax kit where I had to fax them copies of my bank records to “prove” I paid the bill amount that they had “lost”. There were so many accounts in my name even they (frontier billing) couldn’t figure it out so it looked like I had not paid the “other” bills.
I was so mad at this point I wanted to “fire” Frontier as my provider because of excessive VERY BAD CUSTOMER SERVICE. I contacted Lisa once again and asked her if I could get out of the bundle contract, pay my final bill, and be exempt from my early termination fee ($150.00). I was at the end of any patients a reasonable consumer could muster. She contacted her supervisor and they agreed to “let me out” without paying the early termination fee. After all they were quite embarrassed by the lack of customer service I’ve received in the last few months as well.
I terminated my service in March 2011. Since then I get 2 or 3 bills a month from Frontier. One is consistently - $17.04 (that’s negative -$17.04) the other is $46.42 and the other is 358.96. Each bill has a different account number. Now….one of the bills has gone to collection. I wonder what will happen when the bill for -$17.04 (negative) goes to collection as well.
I going to report them to the BBB and post some complaints on their facebook and twiter pages. I anyone at Frontier wants to set the record right and give me a legitimate bill I will be happy to cooperate and pay what I owe. Until then I will not budge.

Guess what l…… now I am a Happy Comcast customer.

My ISP for 7 years has been Comcast, no complaints. I started being billed on a recurring basis, through a major CC, in February, for Frontier.com internet service. When I caught the error, I had already been billed the next month. I NEVER use recurrent billing for any of my bills, so I knew right away that this was a scam. When I called the number on my CC, which I at first thought was Frontier Airlines, I found out that if was for internet service, which I had never requested. They couldn't find an account number for me, and regrettably, thinking the problem would be solved, I gave my phone and address to them. I was told they would investigate and get back to me. I said "Fine, but I'm going to file a dispute nevertheless", which I did.

I then received a reversal from my CC company, and closed the account, figuring someone had my account info. I subsequently got a letter from Michael's saying their accounts had been hacked, and since I shop there, it seemed possible that this could be how someone got my info, although why they'd use it for Frontier internet service, I don't know, unless they were an employee of Frontier. Anyway, I assumed the matter had been solved, only to get another bill from Frontier at my home address this week for $183! Mind you, this is for service I never requested, don't have, use, or need. Have filed a complaint with BBB of Phoenix, AZ and wonder what the response will be...

I had FIOS internet service then it was turned over to Frontier in my area. From that point Frontier never sent me monthly bills but would send cut-off notices every 2 months. I received multiple calls about pending shut-off but these calls could be not answered. A message was left with another number which I had to call back on. However, the number for paying the bill (which the staff said was the only way to pay) was automated and did not recognize my acct number. Hours of calls and I finally found out that the phone number left (or reference # on my bill) was not correct, for internet only customers. This happened every two months so I went into a Frontier store to attempt to straighten this out. They said they don't deal with billing and called billing for me. I gave billing my credit card to take care of the charges and to set up automatic billing in the future which they said internet only customers needed to do. However, I cont. to get calls about pending shut-off. Called again and they could find not find evidence of the prior call. They transferred me to the automatic billing and I paid. I called again to cancel service. About a week later noted that I was charged via my credit card although I had already paid. Called again and they said yes we owe you $115+; " not sure yet of the exact amount". It will take 4-6 weeks to receive this and there is nothing we can do to make it come any faster. This is an abbreviated version of the trouble with getting through, hold time, etc. This is the worse company I have ever dealt with and I am in my 50's!

You will NEVER get 10 mbps speeds from frontier as stated in their advertisements - their network is frail, aged, and OVERSOLD, meaning they continue to pile on new customers on an already overloaded network. Speeds in real world terms are close to dial up speeds. (remember the days of the AOL modem sounds?.. that's frontiers DSL Max)
Also, billing errors are common with frontier (meaning you get overcharged) so watch your bill.
Better yet, do yourself a favor and steer clear of this company. They are nothing but headaches, excuses, and bad service!

1. I had 1MBs package and it worked ok, but was slow.
2. Decided to upgrade, and after checking online, I saw that I can get 7MBs.
3. Called in and setup for 7MBs.
4. When service was completed, I tested the line and it showed only 3MBs
5. I called, they didn’t know what was the problem, and sent a technician.
6. The tech came in and said that, the sales team doesn’t know what they are talking about and I only qualify for 3MBs because of the distance, 11000 feet from office.
7. I called to switch to 3MBs, and they told me that the tech don’t know what he is talking about and that I should be getting 7MBs.
8. After being transferred like bouncing ball so many times, I spoke with another tech, who said that, the tech that was at my residence is more accurate, I only can get 3MBs.
9. I said fine, just switch me to 3MBs.
10. After switching to 3MBs, my connection failed completely and worked sometime to 0.4 MBs.
11. I called them, and after escalating the issue, level III tech told me that they all wrong, I only can get 1.5MBs.
12. I asked level III guy, how did the tech who was at my residence was able to read 3MBs, he couldn’t answer that, saying that his test from a distance is more accurate.

Dear Sirs, I have had to contact Frontier every month that I get a billing because I believe that I'm not being charged the correct amount! I have High Speed Internet AND home phone with unlimited long distance...my total bill for the two items should not be over $55 AND my bill amount is always way more than that AND then I got BUNDLED and thats when my bill amount went up! I'm charged $21.99 for High Speed AND then its always $Sixty some for my landline...I thought that TO BUNDLE would be cheaper? I have been so frustrated over this FOR MONTHS and STRESSED ! It seemed that for every month I called about billing, of course, I get a different Agent AND told something different from each one AND GOT NOTHING SETTLED! I paid whatever amounts in order to keep my phone, but feel that I over-paid...I do believe that today is my final day on the BUNDLE CONTRACT ( YIPPEE! ) I would like to drop the long distace AND just keep basic phone with NO EXTRAS! I just want a Residence line! Thank-You, Tami Bloom

I switched from comcast bc I had to have reliable internet at home for evening work. Frontier assured me they would be able to provide this. A few months after being with them my internet slowed to to about 15% of the minimum gaurenteed speed (all the way down to under 200 kb) and randomly disconnected completely every few minutes. This caused me to constantly lose connection with remote servers I needed for work. I called them and they told me the problem would go away in a couple days. A week later I called them and after 2 hours on the phone convinced them that there was indeed a problem. They put in a ticket with a local division who checked it remotely just like the people on the phone and decided there was no problem so they closed the ticket. Now we are in week 3. I call them back and have to sit through another hour of the same questions and trouble shooting only to have another ticket opened which hopefully won't be closed yet again based on what they see from 50 miles away on their computer.

If my internet doesn't work at home I have to sleep at my office. I've been doing this for three weeks. And of course I am sure they plan on charging me.

Frontier's costumer service has huge gaping holes making them ineffective at servicing their customers beyond merely signing them up for service.

My mother-in-law is receiving bills for an internet security suite package which she never had. The billing period is supposedly from some time in 2008. There are several good reasons why this bill cannot possibly be correct. First off, she has never had a computer, thus, she has never needed a security suite. Secondly, she suffered a stroke in 2007 and she has lived with my wife and I ever since. We handle all of her business, and would know if she had purchased a computer and signed up for a security suite. This all stems from Frontier having purchased Verison, and they claim that she had an outstanding balance with Verizon. Nonsense! Verizon would have tried to collect this debt if it were legitimate. Scallywags & crooks!

I called Frontier back in September, 2011 and was wanting internet. The sales representative said that I would have to have dial-up due to where I live. I am a full-time student online and have three boys 6, 5, and 2. Their dad works full-time and over time all the time. I let her know this and how badly I need the internet for my schooling. She set up the landline phone even though I didn't want one. She explained I needed it for the internet. She gave me all the information to plug into my computer for the internet. I waited the three days she told me to wait it never worked. I then called Frontier back to find out what was going on with my order. She told me it should work give it another day or so. I did, it still didn't work. I called back again and the representative told me I would have to pay over a month in advance or wait for the first bill to come in and pay for it before I would get the connection. I needing the connection the day I called, told her no way. If your representative would have been honest and explained all of this the first conversation we had I would have told her no thank you and kept shopping. Now they have charged me over $209 for a phone I never wanted and never used. I had the phone shut off that same day. I received a phone call in December, 2011 from Frontier asking me to connect, my phone again. I told them no. I am now being told that my phone wasn't shut off until December that is why I owe so much. My queation to Frontier is, how can you call mr in Decenber asking me to please continue my service and then accuse me of not turning my phone off until December? Telling me the bill is valid. If so where is your recording for quality purposes in December that I shut off my phone then? You don't have one for then, but you do have one for September, 2011 when I told you I didn't want your phone if I couldn't have the internet. This bill is not going to ruin my credit. I will pay an attorney before paying a sleezy, dishonest, non-caring company. I have all my unvalid bills for proof and will go through all means possible to prove that you are liars and thieves.