Frontier Communications review: Un-ordered delivery, return problem

The problem I have is returning wi-fi equipment that I didn’t order. ( Order # FI10814509)

I finally got to talk to somebody in customer service. They said they would e-mail a Q code or QR code to me for returning via UPS.

I never did receive that code , and checking my account online (account # [protected]) I noticed I was being billed for the wi-fi equipment. Called customer service again and mentioned the incorrect billing, and I think that has been corrected ,but I really won’t know until I see the actual bill.

Now back to the return problem. Since there was no return info in the box or on the box ,She said to take the box to UPS and they will scan the “sent to sticker” to get the return code. This I did and they could not fine a return authorization code.

Called back again (This is now my third day) and told customer service I will not drive to UPS anymore , I will flag down an IR truck or cable truck or put the box on my front step for UPS to pick it up. They told me that’s a no no.

I was told somebody will call me in the next 5 days...(this was on 11/3 )

So now I am writing this e-mail on my forth day involved with this.

All of the customer service reps I talked to were polite and a pleasure to talk to , but nothing is being accomplished.

Please acknowledge receipt of this email.

Frustratingly yours

E. D. Davey

[protected]

2801 Amberly ct.

Holiday,Fl. 34691

[protected]@yahoo.com