Frontier Communications review: Frontier internet, customer service

I have been having internet problems for years now, no one wants to replace the line cause half of it is burried and half is thru trees.. so I was told by one of your employees. my internet goes in and out several times a day. each and every time a technician comes out they start inside and work their way outside and don't find a problem.. well once in a blue moon one tech. will check the line and trace back to find a problem.. they fix that problem.. and that is it.. they are done.. but the internet still acts up. When I call in and ask for a service ticket, they can't give me one with out a fight cause they tell me I need a cell phone number.. I don't have a cell phone. not one that works... I spoke to a higher up named Michelle. she told me she got it fixed that they dont need the cell number.. but why did they just ask me for one... I gave my old broken phone number to him just to get the ticket thru... Michelle was happy with that and said she had fixed that problem a long time ago.. she lied to me cause three out of the four times I have called they tell me I need a cell phone number inorder for the trouble ticket to go thru. now the tech. better show up cause if he tries to call or text that cell number he won't get thru. I can go on with the several years of complaining I have done to try and get my internet to work properly. still I have to call and fight for a tech to come out then they do the same thing the last six guys did and they say take my number and call me when it goes out.. I do.. they can't come out they busy or it is past the hours of operation.. this is driving me nuts.. if someone comes out this way with internet and phone I will switch to them in a heart beat and never come back to frontier again. this is crazy