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I have been dealing with the issue of being unable to access my Optimum account for almost a month now. I receive the following system response subsequent to entering my login id, password and exercising the sign In button : !We're Sorry. An error has occurred." It's not a password issue, a browser issue or device issue.
I've spoken with numerous service reps, the issue has been escalated to IT engineering, or so I'm told, but the issue remains unresolved. The last rep scheduled a service call because he believed it was hardware related. It is not as can be confirmed by the visiting technician.
My OptimumID d for the account in question is hjkrisch and it supports my email functionality. Given that I have no access to this account, my email remains unread and will remain so until access is restored.
Historically, I was a suddenlink customer when my id of "hjkrisch" was transitioned to Optimum. It served to access my email since the transition but failed to provide full web page functionality so a second OptimumID of "hjkrisch03" was created to facilitate access to account data, as the effort to make the transitioned id functional for all access points was unsuccessful. OptimumID hjkrisch03 works as intended. OptimumID hjkrisch does not!
I've been made promises, lied to and generally frustrated by well intentioned service reps that lack the skills to resolve this issue. Hoping that you can help!
Desired outcome: Successful login using OptimumID hjkrisch.
6 weeks of semi-daily calling have finally resulted in resolution of my issue. It's a good day. I started by calling the contact number listed on the Optimum webpage. Service reps were always respectful and willing to help but the problem was beyond their knowledge level to solve. Issue was subsequently escalated. Received multiple texts and emails from the company confirming resolution of my issue which all proved to be false. However, the issue is now fixed.
