Optimum
Reviews and Complaints

We had a fire and moved to a rental property Went to store on 10/4. They said as a “new” subacriber I can only get fiber and that my address did not exist. Technician comes and say he cannot install Fiber. I finally get coaxial after 5 technicians come. I cannot get more TVs hooked up since the apple tv set ups are not working. I ordered wifi extenders and they are not working either. 6 weeks and still only 1 TV has Optimum

Many over 1/3 of the channels are unwatchable. There is so much buffering that you can not understand anything. This has been for the past 3 years. Yes I said 3 years. Now all of a sudden, the people at the Optimum store say that they know there is a problem, but they put the blame on the local networks. Nothing but BULL, The buffering is an my more channels than just the local channels. It is your [protected] tech support number is of ZERO help. If you are undale to fix your service, maybe its time for legal action.

Just so that you can look my account, the phone number is: [protected], do not attempt to call me, as I will not answer unknown numbers.

2 weeks back I ordered to add TV to my acc. In the call, told about promotion that I can get higher speed internet. This required to replace modem.I received the modem. I tried to setup and did not work. Chat support told after an hour that there system is down and try later. I tried today and technician visit scheduled after failure and charging $20/month for something of not my fault.

Bad internet connection for months but it got really bad in September. 3 missed tech appointments.

Schedule appointment 9-27-23. Tech no call, I had to chase down optimum to find out he will be 6 hours late. Issue was not resolved after tech left. Tech replaces coax splitter on the side of the house. Tested the speed, left and 20 minutes later my internet went down for 4 hours. Tech was no call and 6 hours late. I called optimum and filed a complaint.

Scheduled appointment 9-29-23 No call, no show. I called optimum and filed a complaint.

Scheduled install 9-30-23 tech no call. I had to chase down optimum to find out tech rescheduled to arrive 6 hours late again. I've had enough and I'm waiting for the tech as I type this. Optimum is very unprofessional. It's amazing they are even still in business. I called Optimum again and filed a complaint.

I had sent in a paper to change the account from my fathers name to mine. He died in april 19th 1992. His name was Jay F Hollyfield. My name is Don M Hollyfield. I have been paying the bill for over 10 years. We have been with you for 32 years. I am just trying to save some money because I am on a fixed income and You told me about this ACP program. I got an ID from the gov. but cannot seem to get the name changed on the account. The ID has now expired. I talked with a girl I think Angela? VERY RUDE and am getting no help with this. Please help me if possible. Thank You Don Hollyfield

Account Jay F Hollyfield

538 20th st

Dunbar WV 25064

3957

[protected]

Optimum installed their cable on the house across the street from me and had to run their cable a long distance on my side to connect into their box. Now I have a cable hanging very low across my driveway preventing entry into the driveway. Also very dangerous for all the school children who use this street as the school is right around the corner. I called Optimum but they would not help without an account number which I don't have! Very sloppy installation!

I had to temporarily tie the cable out of the way to use my driveway and for the childrens safety.

So today is September 13, 2023. My name is Andrew Letsche. Today about 2:00 PM had a technician. This is the second technician within two months. Come by to check my Wi-Fi. Due to Wi-Fi signals being terrible, I am paying for the highest service but not even getting the cheapest service that optimum guys offer. Today the technician leaves changes out the cable box and now I am literally getting 62 MB per second download speeds. The modem worked for about 10 minutes and then it just got worse. I am beyond frustrated. This is been an ongoing situation since January. Every time I call it’s all recorded so it’s all in the Optimum service calls most likely you can find it but right now I just hit my boiling point and they’re trying to charge me for technician service. That is not gonna happen. What needs to happen is for this Internet to work so I can

I am trying to get my home telephone number ported and getting the run around.New customer as of last WED. WAS TOLD 48 HOURS TO PORT NUMBER .still has not occured getting differant answers from several Optimum employees.account number [protected] please call me [protected].still paying for my old cable company and yours.want a strait answer.I have read the FCC rules about porting.Considering a complaint with FCC and WV Attorney General

I Signed up for Internet, Cable, and Telephone last year. I wanted to cancel my Phone and cable and keep the Internet. When I called Customer service, I was told I had to pay $135 only for the Internet. Today, with all these three services, I pay only $154,

When I spoke to the agent last year, I was told only for the Internet (1 gig), I had to pay close to $80. And now I am being told after all the promotions, I have to pay $135 for internet alone. This is just not fair flipping on what was told and what is applicable now.

Please contact me to address this issue

I was in the process of moving and wanted my cable to be transferred over but my apartment wasn’t ready so I had them to put it in seasonal in the mid late July after that all hell broke loose I talked to at least six different people telling me different things now they’re telling me that I owe 300 and something dollars and an address that I’m not even at anymore and not just that the cable was still on at that address I was told it would be cut off and to start another account which I did I had a reminder of $153 to pay my old billing comes to my email and text anyway come to find out they did not cut off that cable until August 17. I receive new service at my new address August 12 anyway now I owe $511.00 dollars I don’t get it. I talk to a supervisor. He was so rude and disrespectful. I was hung up on I just want to get this cleared it’s like nobody knows their job description So could someone please investigate sudden link

On 8-9-23, I lost service with my internet. I had to wait til 8-14-23 for a technician to come out. He replaced my modem on 8-14-23 and now I have no internet or phone service. I was told there would be a maintenance guy come out within 24–72 hours, totally unacceptable However, there were maintenance men that were working on the lines. I still have no service I am waiting, not so patiently now, to get this resolved! I have no phone nor internet, so no one can call me about this. What is going to be done about this matter! I pay too much for your services and now they’re not working Please Please Please get this matter resolved l! Thank you