Optimum review: Ordered upgrade to lower bill instead unauthorized disconnect

I ordered fiber. This install was set for 9/30/23. On 9/26/23 my television went out and started blinking check coaxial. I tried to contact optimum of course it happened at 7:54 at night therefore, no sales service only technical support was available. The fact that their customer service and most of their phone contacts are in India bothers me more than anything because like most companies, they don’t realize that offshore was outlawed in 1989 to allow for American jobs. It falls under the American jobs act. back to my issue they shut it off. I have been on the phone multiple times, including midnight got called home from work because I have a disabled child who can only sleep with her television on. We lost everything and could not connect to television. Yesterday, September 27 at 5 PM I had an installation or repair man come to my home. We thought that because they shut off and sent signals to my box at the box went bad . He replaced all coax off connections. He then had to call for help now I have two strange men in my home again with my child who has anxiety and PTSD against men. At this point I have now lost a day and a half of work. They called their supervisor no answer. They went home for the day at 9 o’clock at night. These two men gave up and left leaving me with still no service. At this point I need to be compensated for my funds lost in my job I make $400 an hour. I can prove this . My child has had nothing but anxiety. It has had offered PTSD. We have had absolutely no sleep. I am overtired. I am aggravated. I wish to sue. I have asked for the legal service department I have asked for the executive office I have asked for on shore communication. I am getting the runaround I have been hung up on I’ve been lied to, and I am at my wits end at this point my suit is for $40,000, which may cover the child’s issues my loss of work as I still do not have television. Apparently what they did was they set up for the fiber therefore the previous account that was coaxial cannot be turned on. I don’t care who did it? I did not ask for service to be interrupted , the bill is not owed this is cause nothing but aggravation hard ache no sleep irritation and time loss from work. At this point I want an executive to call me I would love to settle out of court for $40,000. Any other timeframe from this point on I will be adding $400 per hour For their mistake. I’m tired of being on hold. I’m tired of automated messages. I’m tired of the executives hiding someone in this company needs to figure out how to fix the issues that they cause I didn’t turn off my system they did. I need to get in touch with the investors. I need to post things for the investors. I need to let the investors know what they were investing in , unfortunately they hide all of this information. I would appreciate assistance. Obviously, I need the funds to take care of my child and because of loss of work I would expect that they would give me free service for the inconvenience the mistake their issue me having to talk to offshore Through the gentleman were very nice they spent about 3 1/2 hours trying to fix my television. My television is not fixable. I cannot wait till September 30 to have the service turned back on. I spoke to one customer service rep who told me that she canceled my appointment and turned back on the previous service obviously that didn’t happen , you can use this as an example but I will not stop until I am paid in full at the time of reinstallation. I can only imagine what they’re going to owe me any and all help is appreciated. I need my funds. I need my money I need my child to be taken care of correctly. I need her to be able to sleep comfortably. I need her to be able to do schoolwork online , whoever did this has now caused major major issues, and I still don’t have television or services