Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Internet Providers Optimum New mobile service taking forever
Optimum

Optimum review: New mobile service taking forever

B
Author of the review
1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It’s been a nightmare - started transferring 3 mobile lines from ATT to Optimum on Saturday. Spent hours in the store Saturday afternoon and returned in the evening when the associate said everything was ready! Well it wasn’t - when we arrived home we realized only one phone ported in and then the store was closed.

Spent hours on the phone with an optimum agents Sunday morning and finally got the second phone ported in. Despite another trip to the store Monday afternoon the third phone is still not ported in! Today is Tuesday and the issue is still not resolved.

Agent yesterday said they have launched an investigation- totally ridiculous- I told the agent the problem was created by the associate at your store and explained simply what the problem is. Should not be this difficult and certainly should not be without phones for days because of an error on optimum part. Certainly have no idea how an “investigation “ helps me! Absolutely horrible experience

Totally disappointed, annoyed n frustrated with this situation. No one claims responsibility but I know who is at fault!

Who can I contact? Everyone is passing the problem from one to another!

Desired outcome: I would like compensation for this totally unacceptable service. Being without phones for any length of time is frustrating to say the least!

More
Send message
Copy link
Report
0 comments
Add a comment

More Optimum reviews & complaints

Optimum - Fraudulent charges 5
Optimum - retention department 2
Optimum - internet 1
Optimum - fees 35
Optimum - fraud and scam 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Optimum - took off gsn! 1
Optimum - guide and dvr
Optimum - Suddenlink $200 gift card 3
Optimum - online chat
Optimum - Internet services
View all Optimum reviews and complaints

  1. Optimum Contacts

  2. Optimum phone numbers
    +1 (866) 200-7273
    +1 (866) 200-7273
    Click up if you have successfully reached Optimum by calling +1 (866) 200-7273 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (866) 200-7273 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (866) 200-7273 phone number 28 28 users reported that they have UNsuccessfully reached Optimum by calling +1 (866) 200-7273 phone number
    Customer Service
    +1 (973) 230-6048
    +1 (973) 230-6048
    Click up if you have successfully reached Optimum by calling +1 (973) 230-6048 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (973) 230-6048 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (973) 230-6048 phone number 1 1 users reported that they have UNsuccessfully reached Optimum by calling +1 (973) 230-6048 phone number
    New Jersey, CS
    +1 (973) 230-2037
    +1 (973) 230-2037
    Click up if you have successfully reached Optimum by calling +1 (973) 230-2037 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (973) 230-2037 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (973) 230-2037 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (973) 230-2037 phone number
    New Jersey, Sales
    +1 (203) 870-2583
    +1 (203) 870-2583
    Click up if you have successfully reached Optimum by calling +1 (203) 870-2583 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (203) 870-2583 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (203) 870-2583 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (203) 870-2583 phone number
    Connecticut, CS
    +1 (203) 870-2492
    +1 (203) 870-2492
    Click up if you have successfully reached Optimum by calling +1 (203) 870-2492 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (203) 870-2492 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (203) 870-2492 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (203) 870-2492 phone number
    Connecticut, Sales
    +1 (631) 393-0637
    +1 (631) 393-0637
    Click up if you have successfully reached Optimum by calling +1 (631) 393-0637 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (631) 393-0637 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (631) 393-0637 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (631) 393-0637 phone number
    Long Island, CS
    +1 (631) 393-0707
    +1 (631) 393-0707
    Click up if you have successfully reached Optimum by calling +1 (631) 393-0707 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (631) 393-0707 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (631) 393-0707 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (631) 393-0707 phone number
    Long Island, Sales
    +1 (718) 860-3514
    +1 (718) 860-3514
    Click up if you have successfully reached Optimum by calling +1 (718) 860-3514 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (718) 860-3514 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (718) 860-3514 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (718) 860-3514 phone number
    NY: Bronx / Brooklyn / Westchester, CS
    +1 (718) 975-1140
    +1 (718) 975-1140
    Click up if you have successfully reached Optimum by calling +1 (718) 975-1140 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (718) 975-1140 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (718) 975-1140 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (718) 975-1140 phone number
    NY: Bronx / Brooklyn / Westchester, Sales
    More phone numbers
  3. Optimum emails
  4. Optimum address
    6 Corporate Center Drive, Melville, New York, 11747, United States
  5. Optimum social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Optimum contacts
Optimum Category
Optimum is ranked 59 among 64 companies in the Internet Providers category
#57 Wifinity Wifinity #58 RiverStreet Networks RiverStreet Networks #59 Optimum Optimum #60 Big River Broadband Big River Broadband #61 Charter.net Charter.net

Most discussed complaints

No internet service
1
(opinions to this review)
Optimum Alternatives
GoNetspeed 1 review POP Telecom 36 reviews EarthLink / Windstream Services 92 reviews Foam Order 5 reviews Vyve Broadband 22 reviews