Optimum review: Internet service

Lost internet connection on Friday Mid afternoon 10/27 and called and let them know that i lost internet connection, had been working fine all morning. Told them that there was a construction crew down the street installing cabling in the neighborhood and when they started digging i lost the connection. Optimum stated that there was no outages in my area and to give it till the end of the day to see if the service would come back. Later that evening still no service, reached out to Company again had me go through there troubleshooting procedures again after i had done them a dozen times already. Representative stated they couldnt communicate with my modem. I re-iterated again about the construction and they told me there was not outage in my area again and would schedule a service technician to look into on Wednesday 11/1. Technician arrives on scheduled day , takes fifteen minutes to diagnose issue and to find that the construction crew cut the cabling installing cabling. What makes me mad is that they could of sent a crew to investigate issue when i told them instead of waiting 5 days of no service. After it was fixed did not receive no credits or notification of the fix. I had to call to get my credits. Bad Customer Service.