Optimum review: Phone service

On October 31, 2023, I signed up for mobile service with Optimum due to their special that was being advertised and paid two (2) $20.00 fees for connection (I kept my same mobile phone number because I already have a mobile phone with Cspire. Also, I never cancelled my phone with Cspire). On November 1, 2023, I called Optimum Mobile and requested that my mobile phone service be cancelled because I changed my mind and have been with Cspire for over 20 years was satisfied with their service. The representative that I spoke with got my information and said that the service will be cancelled; however, on November 14, 2023, I noticed a debit on my checking account in the amount of $46.90 which is the monthly fee for the service. I immediately contact Optimum and advised that I had cancelled this service the very next day after I signed up for it. They indicated that they didn't have a record of it in their system and would cancel it on Nov. 15th. I advised that I called the following day after signing up to cancel it. They kept telling me that the phone service was not cancelled. Keep in mind, I called the very next day after signing up and requested that it be cancelled. They didn't even have a record of it. I spoke with at least three (3) representatives. Finally, on November 15, 2023, a ticket was put in regarding my request for a refund for the monthly fee of $46.90. I got this response via email:

"We are following up on a refund request. After careful consideration, it has been determined that a refund is not warranted. We are unable to provide refunds for service that was provided and not used.

We sincerely apologize for any inconvenience."

I never used their mobile service because I never cancelled my service with Cspire. I am using the same telephone number. I have been with Optimum Cable service for over 20 years and have never experience this type of fraudulent behavior. When you contact a company to cancel service and they don't do it on their end, I consider that negligence and fraudulent behavior. I am being penalized. I guess they are working off of commission or something and didn't want to cancel service when I requested it on November 1st. I am highly disappointed and will be informing the Better Business Bureau and cancelling all services with this company.